Directgolf Reviews 

Hadn't used their site before but a misleading offer snared my business and meant I ordered something that I could have purchased more cheaply elsewhere. I asked to cancel the order within 31 minutes of placing it during correspondence with their service team and was told it couldn't be cancelled as it had already been shipped (this was early afternoon).
Intended to refuse the parcel but a colleague signed for it without my knowledge so I had to pay a UPS charge to return it though my company. The return was signed for on the 11th March yet I received no confirmation of this until I chased them on the 16th. Finally received my refund today, the 19th, and I haven't been refunded the £4.99 I paid for delivery.
Out of pocket by over £10 including the amount I paid to return the item, all due to a misleading offer and not being able to cancel within half an hour of placing the order! Not a website I'd use again or recommend to anyone else.

After using Direct Golf online now for over 10+ years I have noticed a big decline in their reliability over the last few years.
On my most recent attempt to order 6/3/15 , I placed an Adidas 1/4 Zip Sweater XL into my basket. Proceeded through to checkout and paid for the item via credit card. I then received the usual confirmation email after, saying payment was accepted. On more than 3 occasions in the past I have received a phone call from DG informing me that the item I had paid for was no longer in stock and payment was not taken. As this was a sale item, after I checked the site again to see the top was now out of stock, great I thought I'd managed to get the last one. Well after 4 working days my card had been charged, but no update on my order details, only order "pending". I then decided to ring DG as nothing had been delivered and the pending status alarmed me.
Once I eventually got though to the customer service team, I was then informed the item was no longer available and I could either take a refund or credit. I'm sorry but this has been happening all to often now and I accept stock systems might not always run live. Not to be informed was the biggest annoyance as I waited in on the 10th for delivery.
Unfortunately as the title reads, I think I will be taking my business elsewhere from now on. There are plenty of price beating golf sites out there and a lot more reliable. I've even had more consistent customer service off eBay stores. You were good when you started Direct-Golf, but you've gone down hill fast in recent years.

Ordered Galvin Green waterproofs and paid for next day delivery. Package was out for delivery all day yesterday (Friday) but didn't arrive. Phoned courier at 8am this morning and promised a call back within an hour. This didn't happen so I contacted Direct Golf and they told me (a) they couldn't do anything to chase the courier and (b) the courier won't reattempt delivery today because it's a Saturday. I therefore cancelled the order but won't get a refund until next week. To add insult to injury, package turned up today after all and I've had to refuse delivery because I've already cancelled the order. A total waste of my time. I've had problems with the same courier company before, so I won't be using Direct Golf for anything I need urgently again until they decide to use a more reliable courier.

Ordered a Callaway X Hot hybrid on 08/04/12 and money was immediately taken from my bank account, received email saying 3-5 working days. Contacted Direct Golf on 12/04/12 for an update on the delivery of the club to be told I would need to phone on 14/04/14 to get an update. I phoned on Monday 14/04/14 and was told by Rebecca that she would look into it and call me back in 2 days as there was some stock issues. I spoke to Rebecca on 16/04/14 and was told she was dealing with the Sales Manager and promised to call me back within 1 hour, no call received. Phoned to cancel order on 17/04/14 and their solution was for me to pay more for a different club. Hopefully I get a full refund in due course but i'm doubtful. There's plenty of better companies out there who value your custom far more than Direct Golf.

Great company to work with!
Good service swift delivery nothing to complain about!

driver and 3 wood are great but direct golf could do better. placed my order and the days went by, called them, they said it hadn't been sent from their office yet and told me it would be done that day, i asked for tracking info, the following day, called them for the tracking info that hadn't been sent.... finally my £270 of clubs arrived, without head covers.... called them again, they tell me they were not sent for some reason, and that they are now being sent out.... it has taken 3 phone calls and a fair while on hold but with any luck i will have the clubs i ordered with their head covers by the end of the month. the clubs were a gift from my partner, all the hastle has detracted from the gesture, will think twice about using direct golf in the future.