I called customer service 3 times regarding my order & they have been courteous & helpful. I just don’t understand why it is taking so long for my order to be shipped. It has been paid & approved. I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The medication was delivered timely and came with all supplies necessary. I reached my goal weight (30 lbs) over 6 months and am doing my own maintenance plan. I do work out 5+ days a week which incl... See more
Well, I wouldn’t say it was great because it took over a week to get my prescription, but I believe it was out of your hands and it was a delay on the medication but other than that I received it ever... See more
Company replied
Your staff people were knowledgable and very helpful answering questions without making me feel dumb for asking what seemed like simple questions to them. I was afraid I had been scammed and upon ca... See more
Company details
- Wellness Program
- also in
- Online Pharmacy
- Registered General Nurse
- Vitamin and Supplements Store
- Weight Loss Service
- Wellness Center
Written by the company
Direct Meds is the fastest growing telemedicine company in the US. They have a laser focus on making ordering medications online quick, easy and with upfront pricing. At Direct Meds, our mission is to make high-quality healthcare more accessible, affordable, and convenient. We specialize in personalized telehealth services, connecting patients with licensed medical providers who create customized treatment plans tailored to each individual's health goals. Whether you're seeking support for weight management, wellness, healthy aging, or preventative care, our team is committed to delivering a seamless experience from consultation to ongoing support. We believe healthcare should be straightforward, transparent, and centered around the patient. Our dedicated customer care team works closely with every patient to answer questions, provide guidance throughout treatment, and ensure they have the resources they need to succeed. We are continually striving to improve our services based on patient feedback and remain committed to providing compassionate care with exceptional service every step of the way. At Direct Meds, your health journey is our priority.
Contact info
United States
- (888) 696-7176
- help@directmeds.com
- directmeds.com
4.5
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So far my experience has been good
So far my experience has been good. The customer service rep that I spoke with his name is Cory he was very professional and so helpful. Very understanding and polite he listened and explained everything that was important to me. I just hope the rest of my experience with your company will be the same.
October 29, 2026
MONICA BLACK Was very pleasant and a…
MONICA BLACK Was very pleasant and a breath of fresh air after the automated system. She helped me with all my questions and made sure my order was in que.
Thanks Monica.
October 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was able to decrease my price for…
I was able to decrease my price for medications from $179 per month to $89 per month..very satisfied with the outcome
October 29, 2026
Reply from Direct Meds
Thank you for your feedback. We are absolutely thrilled to hear that you were able to significantly lower your monthly healthcare expenses. Helping you access your necessary treatments at a much more affordable rate is exactly what we strive for, and we truly appreciate you sharing your positive experience with us.
Thank you.
Leah D.
Patient Experience Team
help@directmeds.com
(833)-949-8998
Direct Meds
A kind, dignified employee of DirectMeds , Michael
I chose DirectExpress because I knew it was a reputable company. Unfortunately had to call several times because not one person except Michael told the truth and calmed me down because I was all confused. When I first talked to a DirectMeds representative,I was told I could call anytime with any problem but he failed to give me his extension number! Also I was told I’d get a link to my portal when my confirmation number was put in my email. The link was not there. I could not get into my portal. I was told before we hung up that my medication would be delivered around Friday, which was last week. Meanwhile I kept getting a message on my phone that said if I didn’t fill out this form the meds would be delayed but a girl from DirectMeds called me and asked me all the questions that were necessary so I didn’t need to fill out the form. Then it said, on my phone, that DirectMeds didn’t have
My address. That’s crazy! I called Tuesday and was told the reason I didn’t get my meds was because there was a hold up on the shipment. I called Wednesday and was told that the holdup of the medication wasn’t true and I had completed everything and it was ok.my meds would get to me soon. I called back on the same day(Oct. 27th) and was told the Dr. was still looking at my information. Could I get anymore different opinions? I called Thursday and got Michael. His demeanor was so nice and he kept telling me not to worry and I was the most important thing in this mess and he would figure it out. That’s exactly what he did! I even enjoyed talking to the personable Michael. He went carefully bit by bit to tell me everything was finished and he sent another message to the doctor explaining my situation and it had been awhile since I ordered but no meds arrived so the Dr. would understand the circumstances. Then, because I don’t know my iPhone very well ,Micheal helped me get into my portal. He was patient and kind and Kept telling me not to worry. He really represented DirectMeds! I kept Michael’s extension number to be able to talk to Michael everytime I had to call. This employee, Michael, needs some recognition for a job well done and being kind and respectful while doing it! I was glad he was there to figure everything out and doing it in a dignified way to represent The DirectMeds Company!
October 29, 2026
That they are there for you.
They answered my questions. I always get a quick response.
October 29, 2026
Funny thing I got a FEDEX shipping scam…
Funny thing I got a FEDEX shipping scam notice about the time I expected a chilled shipment from DirectMeds. Monica Black capably verified and informed me it has not shipped and that I would receive shipping documentation when a shipment is made. Thank you for your patience Monica.
October 29, 2026
I am happy to have used your product
I am happy to have used your product. It worked and I am so glad! Your customer service reps are friendly and helpful.
October 22, 2026
Everyone I spoke to were very helpful. They answered all my questions with a good explanation. All are very pleasant to speak to.
Everyone I spoke to we’re very helpful.
October 22, 2026
Top Notch Customer Servuce
Melissa Peterson was absolutely wonderful. My phone call was answered within 30 seconds and she took care of my concern within one minute. I am very impressed.
October 29, 2026
Finding thats its not easy to get help…
Finding thats its not easy to get help on explaing dosage, and the additional ondansetron pills dosage on when and wheres?... been trying with online Emma, but not getting any timely response... or at lease let me know to wait for someone to respond... I've been waiting but not sure if im waiting in line, or just waiting for no reason...will see?...
October 29, 2026
Reply from Direct Meds
Thank you for sharing your experience. Clear dosing instructions—especially when managing additional medications like ondansetron—are essential for your safety, and you should not be left waiting without answers. We apologize that our automated assistant did not connect you with support or set clear expectations on wait times. For all prescription instructions and dosing questions, please connect directly with our medical providers through the messaging feature in your Direct Meds app or by emailing Clinicalcare@directmeds.com so our clinical team can assist you right away.
Arj N.
Patient Experience Team
help@directmeds.com
833-949-8998
Direct Meds
Orders inaccurate
I ordered and got approved for the tirzepatide on Oct 11th. It is now Oct 29th and I still haven't received it. I ordered NAD+ within a day or two of the tirzepatide order, and I've received it twice......once for the correct amount of one bottle and then today I received 3 months worth. I'm so confused.
October 22, 2026
Reply from Direct Meds
We appreciate you taking the time to share this. You should never have to wonder where your medication is, nor should you be receiving unexpected duplicate shipments. We apologize for the delay with your tirzepatide order and the confusion surrounding your NAD+ delivery. Our priority is to review your pharmacy profile, track down your pending order, and sort out the extra supply. Please reach out to our team at help@directmeds.com or call 833-949-8998 so we can resolve this for you right away.
Arj N.
Patient Experience Team
help@directmeds.com
833-949-8998
Direct Meds
Knowledgeable and directed me to the…
Knowledgeable and directed me to the person to get my problem resolved
October 29, 2026
Reply from Direct Meds
Thank you for taking the time to share your feedback! We are so pleased to hear that our team member was knowledgeable and successfully guided you to the right person to get your issue fully resolved. Ensuring you get the proper support is very important to us, and we truly appreciate you sharing your positive experience.
Thank you.
Leah D.
Patient Experience Team
help@directmeds.com
(833)-949-8998
Direct Meds
The operator walked me through my…
The operator walked me through my vitals and help me understand how many milligrams to put into the syringe before I inject into it, my body
October 29, 2026
Mellisa Peterson
October 29, 2026
Reply from Direct Meds
Thank you so much for your kind feedback! We truly appreciate you taking the time to share your experience, and we're always here to help.
Thank you.
Leah D.
Patient Experience Team
help@directmeds.com
(833)-949-8998
Direct Meds
Agent was very patient while I typed in…
Agent was very patient while I typed in needed information. Her English made it hard for me to understand but she worked well with me. (Nina)
October 28, 2026
Reply from Direct Meds
Thank you for sharing your feedback with us. We are pleased to hear that our representative was patient and worked diligently to assist you while you gathered your information. We sincerely apologize for any difficulty you experienced. We truly appreciate your patience and understanding as we worked together to resolve your needs.
Thank you.
Leah D.
Patient Experience Team
help@directmeds.com
(833)-949-8998
Direct Meds
Your representative Michael Spencer…
Your representative Michael Spencer took my call and was able to answer all my questions and resolve all my issues. He was friendly and patient. I really appreciated his service. I will definitely refer my friends based on my experience with your customer service. It was awesome 😀🥵
October 29, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.