Coby was very nice and helpful but I had difficulty understanding him. My meds came at room temperature and he assured me they would be fine. I told him my portal was accessible but prompts weren’t wo... See more
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Sasha made today's experience great! I'd missed an earlier message from y'all regarding my account. When I called back, Sasha was the representative I spoke with. Sasha was very professional, w... See more
Michael Spencer was very helpful, he gave me options to my question and explained each option but allowed me to make the choice with no pressure. Keep this young man as his patience was very valuabl... See more
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My experience talking to customers services was great Claire Leigh palmer, answered all my questions and was able to help me navigate my way through and helped to get my price down. I’ve been with d... See more
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Company details
- Wellness Program
- also in
- Online Pharmacy
- Registered General Nurse
- Vitamin and Supplements Store
- Weight Loss Service
- Wellness Center
Written by the company
Direct Meds is the fastest growing telemedicine company in the US. They have a laser focus on making ordering medications online quick, easy and with upfront pricing. At Direct Meds, our mission is to make high-quality healthcare more accessible, affordable, and convenient. We specialize in personalized telehealth services, connecting patients with licensed medical providers who create customized treatment plans tailored to each individual's health goals. Whether you're seeking support for weight management, wellness, healthy aging, or preventative care, our team is committed to delivering a seamless experience from consultation to ongoing support. We believe healthcare should be straightforward, transparent, and centered around the patient. Our dedicated customer care team works closely with every patient to answer questions, provide guidance throughout treatment, and ensure they have the resources they need to succeed. We are continually striving to improve our services based on patient feedback and remain committed to providing compassionate care with exceptional service every step of the way. At Direct Meds, your health journey is our priority.
Contact info
United States
- (888) 696-7176
- help@directmeds.com
- directmeds.com
4.5
Excellent
17K reviews
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semaglutide
I liked quickly qualifying and good…
I liked quickly qualifying and good response when I needed to call. The Semaglutide came quickly, but the Zofran wasn’t in the kit. When I called about that, they said it would be sent to my Walgreens, but I was unable to go get it because I was so very sick after the first injection - about a day or two later. Summer Miller helped me with the cancellation process, I would give her 5 stars for that.
July 27, 2026
Reply from Direct Meds
Thank you for sharing your experience, Jane. We're glad to hear the qualification process was quick and that Summer Miller provided excellent support during your cancellation. We're sorry to hear about the severe nausea you experienced and the confusion regarding your Zofran prescription. We appreciate your honest feedback, as it helps us improve both our communication and patient experience. We wish you the very best moving forward.
Natalie Gedman
Account Manager | Reputation Management Team
Direct Meds
So far I've done pretty good
So far I've done pretty good. The only thing is that it seems like the doctor's never know how long I've been on these meds. It confuses me. When that act like I'm just starting out on semaglutide. I have gained about 10 pounds back. Im c9ncerned that im taking this and it stopped working.
July 25, 2026
Reply from Direct Meds
Thank you for sharing your experience, Sonia. We're glad to hear you've done well overall, but we understand your concerns regarding your treatment history and recent weight changes. Your feedback is important to us, and we encourage you to continue working with your provider through the doctor portal so they can review your progress and determine the best next steps for your treatment. We appreciate you taking the time to let us know about your experience.
Natalie Gedman
Account Manager | Reputation Management Team
Direct Meds
A good company with a few quirks
I had been on generic semaglutide injections before, which were way more than I could afford for the meds and a health club that I did not need. Direct Med is just that - Semiglutide . But after a month, I saw little results, and I received an anti-nausea prescription (additional $$) when I experienced no side effects. Then for months 3-5, I received two medications that, from what I looked up, would increase my weight loss rate. I take many meds and was not comfortable with these. I felt that these surprise costs would continue despite their immediate cancellation of those two extra meds. I never saw any more “extra” because I also canceled my subscription. My life is too confusing as it is, and it does not take me long to drop areas that complicate it more. That being said, they were always listening to me and accommodating my needs. I also liked that their compound included Vit B12.
I would return if their plan were spelled out in its entirety.
July 21, 2026
Reply from Direct Meds
Thank you for taking the time to provide such detailed and thoughtful feedback, Ann. We're glad our team consistently listened to you and accommodated your requests, but we understand why the unexpected medications, additional costs, and uncertainty about the treatment plan made the experience feel more complicated than it should have.
Clear expectations are essential, and we appreciate your suggestion that the full treatment and pricing structure be explained from the beginning. Your feedback will be shared with our leadership team as we continue working to improve transparency and the overall patient experience. We appreciate the opportunity to have supported you and would be grateful to welcome you back in the future.
Taylor Florez
Account Manager | Reputation Management Team
Direct Meds
📞 888-696-7176 Ext. 0060
Customer Service 5 stars!
Aaliyah Williams took my call today regarding increasing my dose to the max for Semaglutide. She handled it with precision and took my application for it. All we are waiting for is the medical review for it to ship. It was quick and over with in only a few minutes! Very happy with the customer service!
July 16, 2026
Unprompted review
Reply from Direct Meds
Thank you, Cheryl and James, for your wonderful feedback! We're glad Aaliyah Williams was able to assist with your dosage request and make the process quick and straightforward. We'll be sure to share your kind words with her. We appreciate your trust while your medical review is completed.
Best regards,
Natalie Gedman
Account Manager | Reputation Management Team
Direct Meds
I received a delivery of hot…
I received a delivery of hot medications of Semaglutide 10 mg/B12 0.5mg/ml
And no syringes.
I am told to go to the pharmacy and purchase my syringes and send a copy of receipt for reimbursement. That’s inconvenient.
It’s not my fault Fed-X didn’t deliver in a timely manner nor is it my fault no one included the syringes.
I am not happy with the service I’m paying for.
July 10, 2026
Reply from Direct Meds
Hi Shirley,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been to receive your shipment in that condition and without the necessary supplies. This is not the experience we want for our members.
Thank you again for bringing this to our attention.
— Natalie Gedman
Account Manager | Reputation Management Department
Direct Meds
1-888-696-7176 Ext.0668
So gratefully surprised!!!
I've been using Direct Meds since the beginning of April. The big surprise for me is not the weight loss of 30 lbs in 2 1/2 months but the MIRACULOUS effect the Semaglutide has had on my joints and inflammation everywhere!!!! I've had arthritis for more than 40 yrs and nothing has worked like this. Words can't describe how happy this unexpected gift has made me.
Also, that nasty food bully is gone. I had to take a short break from the meds and the company was great about it. They didn't try and talk me into staying, they wished me well, told me to feel better and they'd be there when I needed them!!
When I was better and contacted Direct Meds, David Smith got me ready to begin again and I was thankful he was kind.
You see a lot of bad stories on the Internet about all the different companies but I haven't had a single issue !! 💕🙏💐
July 9, 2026
Reply from Direct Meds
Thank you so much for sharing your incredible experience, Lisa. Reading your review truly made our day.
First, congratulations on losing 30 pounds in just 2½ months! While we're thrilled to hear about your weight loss, we're even happier to know you've experienced such meaningful improvement in your joint pain and inflammation after living with arthritis for more than 40 years. Although every patient's experience is unique, we're grateful to hear how much of a positive impact this journey has had for you.
We're also so glad you felt supported when you needed to take a break from treatment. Your health should always come first, and we're happy our team was able to be there for you without pressure. We'll be sure to share your kind words with David Smith—he'll truly appreciate the recognition.
Your review was so moving that I took the initiative to personally bring your account under my caseload.
Thank you again for trusting us with your health journey and for taking the time to share your story. Reviews like yours remind us why we do what we do, and we look forward to celebrating many more milestones with you.
Taylor Florez
Account Manager | Reputation Management Team
Direct Meds
📞 888-696-7176 Ext. 0060
They started me out on the lowest dose…
They started me out on the lowest dose possible for 3 months, even after I'd indicated been on a high dose of prescription Semaglutide for a year. Well, 3 months and hundreds of dollars later, my progress was at a complete standstill. I did not lose one single ounce of weight in the 3 months I was on their Semaglutide compound. Despite diet changes & exercise. I wrote to them several times and got replies basically stating, "stick with it, progress is slow, we understand you must be frustrated, , etc etc." SLOW? It was non-existent. I am convinced I was sent red liquid in a vial labeled semaglutide, but that it was a placebo. My appetite remained ravenous, and the sugar cravings & food noise never subsided one bit. I insisted on a change of different medicine altogether. If the next 3 months prove to be anything like the first 3, I will be pursuing a fraud claim and contacting someone about false advertising and broken promises.
June 29, 2026
Unprompted review
Reply from Direct Meds
Thank you for taking the time to share your feedback, Pamela. We're sincerely sorry to hear that your experience did not meet your expectations.
We understand how discouraging it must have been to transition from a higher prescribed dose of semaglutide and feel that your progress came to a standstill despite maintaining healthy lifestyle changes. We recognize how important it is for your treatment plan to align with your previous therapy and individual needs.
I would truly appreciate the opportunity to discuss your experience with you in more detail, better understand what occurred, and review your treatment history to see if there's anything I can do to help address your concerns.
Thank you for bringing this to our attention. I hope to have the opportunity to speak with you soon.
**Taylor Florez**
Account Manager | Reputation Management Team
Direct Meds
📞 888-696-7176 Ext. 0060
The Cody Jordan experience of Semaglutide
Cody Jordan was a great and very knowledgeable in educating me about GLP-1. He took his time to make sure that I understood about his company, and how honest, trustworthy, and a business full of integrity that he works for. He explained that it's not just a weight loss plan but a life style change and that every person has to make a effort to not just depend on the GLP 1 product but continue to exercise, eat healthy, and get the proper amount of rest. Cody also explained it was worth it for him even though he was a little apprehensive at first which made me feel better about trying semaglutide. I look forward to the new and different me. Thanks again Cody.
July 3, 2026
Unprompted review
Reply from Direct Meds
Thank you for taking the time to leave such a wonderful review, David! We're so glad Cody helped you feel informed and confident about starting your journey. We wish you continued success as you work toward your goals and appreciate you trusting Direct Meds.
Natalie Gedman
Account Manager | Reputation Management Team
Direct Meds
Coby was very helpful in updating my account and referral to a medical provider
Coby was very helpful in updating my portal information from being paused. He also referred me to a medical provider about my mistake in drawing up 50 mL injection of Semaglutide instead of just drawing up 0.25 mL. Overall, he was excellent!
July 1, 2026
Reply from Direct Meds
Thank you for taking the time to leave such a thoughtful review, Susan! We're glad Coby was able to assist with updating your account and quickly connect you with a medical provider regarding your medication question. We appreciate your trust and are happy to hear you had such a positive experience.
Natalie Gedman
Account Manager | Reputation Management Team
Direct Meds
I contacted DirectMeds via chat about a…
I contacted DirectMeds via chat about a special pricing I had seen for semaglutide. I chatted with Pamela King, who provided excellent customer service and gave me the special pricing even though it was supposed to be for new customers. I have nothing but good things to say about DirectMeds and their excellent customer service!
June 16, 2026
Unprompted review
Reply from Direct Meds
Hi Sandy,
Thank you so much for your wonderful review. We're thrilled to hear that Pamela King provided excellent customer service and was able to assist you with your questions regarding pricing.
It's especially rewarding to know that her support left such a positive impression.
We truly appreciate your trust in Direct Meds and thank you for choosing us.
Natalie Gedman
Reputation Management
Great customer service …
Nancy Roberts was the customer service representative who helped me today to order my next shipment of semaglutide. Nancy was very professional and helpful in getting the order completed.
June 9, 2026
Reply from Direct Meds
Thank you for the review. We are glad to hear that Nancy was able to assist you efficiently with your medication reorder. We appreciate you choosing us for your care and look forward to assisting you with your next shipment.
Arj N.
Patient Experience Team
help@directmeds.com
833-949-8998
Direct Meds
I love this company
I love this company. I have been taking semaglutide and really works. The customer service is amazing. Sara at the account department handle a situation with my account very proffesional and kind. Thumbs up for her. Thank you
June 3, 2026
Unprompted review
Reply from Direct Meds
I love this company – Carlos Cruz
Hi Carlos,
Thank you so much for your wonderful review! We're thrilled to hear you've had success with Semaglutide and that you've had such a positive experience with our team. Sara will be delighted to know her professionalism and kindness made a difference for you. We truly appreciate your support and your trust in Direct Meds.
Best regards,
Taylor Florez
Account Manager | Reputation Team
Direct Meds
I spoke with David Smith at DirectMeds…
I spoke with David Smith at DirectMeds and informed him that I had received a text from DM's offering me a discount of $118 to Semaglutide Injection and Telemed Doctor consultations included (Reg. $99/visit), etc. He provided me with the CS to call and have them transfer me to the Sales Dept. He tried his best to assist.
June 1, 2026
Unprompted review
Reply from Direct Meds
Hi Lee,
Thank you for taking the time to share your experience. We're glad David Smith was able to assist you and point you in the right direction regarding the promotional offer you received. While he may not have been able to complete the adjustment himself, we're happy to hear he did his best to help and provide the information needed to get you connected with the appropriate department.
We truly appreciate your feedback and your recognition of David's efforts. We'll be sure to pass along your kind words to him.
Best regards,
Taylor Florez
Account Manager | Reputation Team
Direct Meds
This really works!
Direct meds sure is promoting a great product. I have been on semaglutide for only 5 days and have already lost 3 lb!!! It's so easy to eat less, which is an absolute miracle for me. Cody Jordan was such a cheery help and support right from the start. Wouldn't be here without him. Thank you!
May 11, 2026
Unprompted review
Reply from Direct Meds
We love hearing stories like this. Five days in and already feeling a real difference is something worth celebrating, and we're so happy for you. We know starting something new — especially when it comes to your health — takes a leap of faith, and it sounds like Cody helped make that first step feel a lot more manageable.
Thank you again for trusting us with something this important.
Arj N.
Patient Experience Team
help@directmeds.com
833-949-8998
irect Meds
Quentin Ragnarok was a great help~
Quentin Ragnarok provided great customer service today, helping me delay shipment of my next order due to a medical procedure that caused me to discontinue Semaglutide for a few weeks. Very grateful for his help! John
May 6, 2026
Unprompted review
Reply from Direct Meds
John, we appreciate you taking the time to share this.
It’s great to hear Quentin was able to assist you promptly and help coordinate your shipment around your medical procedure.
We can always make accommodations regarding your RX regardless the circumstance. So please, don't ever hesitate to reach out and let us know how to proceed with your account. Good luck in your future appointment. We are hoping all goes well and your seat will be warm whenever you're ready to come back (:
Taylor F
833-949-8998
help@directmeds.com
Directmeds
So far I have dealt with Kris and…
So far I have dealt with Kris and Russ,(sales) and Faith, in customer service. I am happy I chose to this company to get my semaglutide from. They have all been great. However, I somehow expected to get a phone call from a provider from Direct Meds; that never happened, but I am satisfied that they qualified me to receive the medication. This is a process-Im learning "on the fly." They provide minimal guidance. But I am optimistic nevertheless.
April 27, 2026
Unprompted review
Reply from Direct Meds
Hi Irving, we appreciate you sharing such thoughtful feedback!
It’s great to hear Kris, Russ, and Faith have all provided strong support. We also understand your point regarding provider communication and guidance—this is valuable insight, and we’re always working to improve that experience.
I am glad you’re feeling optimistic and want to ensure that we are here to support you along the way.
So please, don't ever hesitate to reach out and let us know if you have any questions moving forward!
Taylor F
833-949-8998
help@directmeds.com
Directmeds
Semaglutide simply didnt work for me and I want to cancel
I received 3 months of the Semaglutide medication and immediately started feeling bad, which I expected from everything I read. Before even completing the first month, Direct Meds tried to bill me for a second month. I was completely unaware they would continue charging me for what they had already sent me. I guess, I paid for the first month only??? After I contacted Direct Meds through email and advised them that I needed to cancel my service, as I continued to be sick with nausea and migraines. (I notified my intake "Doctor" that I suffered from migraines) I also was no longer taking the medicine due to the ongoing way I felt. I was told that I was not eligible for cancellation at this time.
When I asked for a reason, no reason was given. I was told to provide a note from my actual doctor saying that I could not take the meds any longer AND that the medicne (semaglutide) doesnt have anything to do with my "illness." I was given the medicine by a DR on their staff. I never once said that something was WRONG with the medication, I just chose not to continue taking it due to the way I was feeling and how I suffered from on-going migraines while on it.
The first month has been taken, but month 2 and 3 have not been opened or tampered with. As a customer, I question why Direct Meds would send all 3 months in one shipment? I would be happy to mail all the supplies back, but I will not continue take a medication and pay for the medication that simply does not work with me and my physiology.
April 20, 2026
Unprompted review
Reply from Direct Meds
First, I want to apologize for the physical distress you’ve been under. Migraines and nausea can be incredibly debilitating, and it is important to us that our patients feel supported when they decide a medication isn't right for their body.
I also want to clear up the confusion regarding our billing and shipping process. To keep things simple and make sure there’s no interruption in your treatment, we ship all three vials at once at the beginning. Instead of charging you for all three upfront, we split the cost into monthly payments. This is why you saw a charge for a second month even though you already had the medication on hand.
I’m concerned to hear that the initial response to your cancellation request felt dismissive or rigid. I would like to look into this for you immediately. While we generally cannot accept returned medication once it has left our pharmacy for safety reasons, I want to review your account to see how we can provide a fair resolution.
Arj N.
Patient Experience Team
help@directmeds.com
833-949-8998
Direct Meds
Overcharged Until I Tried to Cancel
Getting onto the program was smooth, but the pricing structure feels misleading and ultimately like price gouging. My first month of semaglutide was $147, and I mistakenly assumed that was the rate for the full 3‑month period. I’ll take responsibility for that misunderstanding.
However, when my renewal came up, I started price‑shopping and found tirzepatide for $250/month elsewhere, while Direct Meds was charging $400 for the same medication. When I went to cancel, suddenly they could offer ‘discounts’ and ‘coupons.’ To me, that confirmed they were overcharging from the start and only adjusted the price once I caught on.
I chose not to continue with a company that only offers fair pricing when you threaten to leave.
April 22, 2026
Unprompted review
Reply from Direct Meds
Thank you for sharing your experience. I’m glad to hear the onboarding process felt smooth, though I understand how the pricing and renewal details led to frustration.
Medication pricing—especially for treatments like semaglutide and tirzepatide—can vary based on supply, pharmacy partners, and dosing, but that doesn’t make it any less frustrating when it feels inconsistent or unclear. I also hear your point about discounts only appearing at cancellation—it’s not the experience we want anyone to have
I can reach out directly and address the concerns mentioned. Your feedback is important, and we want to ensure every issue is handled appropriately.
Arj N.
Patient Experience Team
help@directmeds.com
833-949-8998
Direct Meds
I’ve had a great experience so far on…
I’ve had a great experience so far on Semaglutide. I’ve been on it for one month and have lost 10 pounds. It’s really helped me curb my appetite and not have cravings.
We are moving so I called support to have my shipment sent to my new address instead. They were helpful.
April 20, 2026
Unprompted review
Reply from Direct Meds
Really Kristen,
Thank you for your thoughtful review!
We’re glad to hear things have been going well so far and that our team was able to make your address update easy during your move. We appreciate your trust and are here to support you moving forward.
Taylor F
833-949-8998
help@directmeds.com
Directmeds
One vial was underfilled
Signed up for 3 month supply of Semaglutide injectable. Price was $179 per month & was billed once per month on my credit card. Each vial i opened in month 1 & 2 had enough fluid to draw 4 .25mg injects. Once per week shot. When i opened vial for month 3, there was only enough fluid for one injection, not the 4 injections per month that i paid for. Contacted the Drugstore who filled the prescription & contacted direct meds that i wanted a full replacement bottle. After waiting a week and getting no response from drug store or direct med. I disputed charge on my credit card
March 30, 2026
Unprompted review
Reply from Direct Meds
Thank you for bringing this to our attention. We’re sorry to hear about the issue you experienced with your third vial, as well as the delay in communication. We understand how frustrating this must have been, especially when you did not receive a timely response.
We would greatly appreciate the opportunity to review your account in detail and work toward a resolution. A request for contact information has been sent through Trustpilot so that I can reach out directly, review the charges, and address the concerns mentioned. Your feedback is important, and we want to ensure every issue is handled appropriately.
Arj N.
Patient Experience Team
help@directmeds.com
833-949-8998
Direct Meds
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