Direct Meds Reviews 

I have tried to cancel my prescription Semaglutide twice! They still are charging my credit card! Their customer service is a joke! They will apologize but will not cancel my subscription! I was told I would receive an email to confirm my request to cancel my subscription, I never received the email! I will call them again, I’ll have to wait for a call back since their always to busy (this can take between 20 mins to an hour! Than wait for the customer service agent to transfer me over to the loyalty customer division which takes another 10 minutes on the phone and that’s when it gets really disappointing. They usually have a very strong accent so you can’t understand a word they’re saying and obviously they don’t understand the request to cancel. This is very frustrating.

Zero stars is what this company deserves. I was doing great with previous company on Semaglutide, loosing a pound or so each week, slow is what I wanted, lost 30 pounds in 6 months.
Then I see Direct Meds for same at a much lower cost so I jumped on the opportunity to save money. Once I had given my payment, it came out monthly charging $26 more than guaranteed. It still was a few dollars less but second vile was only enough for 3 injections and as Leo expressed after two hours via phone I had to prove it!!! Said I could have taken photo of each injection, REALLY!
Also, I’m concerned exactly what I injected myself with from Direct Meds, after 2 months I have gained 5 pounds back. It did absolutely nothing for cravings and very fatigue. So as of today 2/9/26 I requested cancellation and refund last payment. Leo guaranteed my account will be refunded in 5 days. If not you will see another post!!
Please read their reviews where they have been issued warning letters!! I hope I do not have to take this further but certainly will if I don’t see my refund promptly!

Yesterday I reached out to Direct Meds with questions about my subscription to semaglutide injections I have been taking. I went into the conversation with concerns and came out with satisfaction. I applaud Julian Smith and his line manager for attentively listening to me, assisting me on my concerns and understanding my wish to stay with Direct Meds. If you have the opportunity to speak with Julian, know that you he has strong customer relations skills and is solution oriented along with follow up as promised. Thank you Mr. Smith.

I have been on the semaglutide for 3 months and have lost 27 lbs. I am thrilled with the product and customer support. They return my phone call within an hour and answered all of my questions. The “noise” of wanting food is gone. I have been experiencing cold -like symptoms the entire time. Symptoms include stuffy nose, often times a runny nose, a sore throat seldom, and coughing from drainage. My PCP is treating me for allergies, but that is not helping. I can’t say that it’s due to the weight loss medicine yet. At the same time I started this medicine, I began using a face mask when I’m around people because my husband was also diagnosed with cancer. Because I have allergies and asthma, which have been under good control, the mask could be the cause of my sinus/cold symptoms. I go back to my PCP in two days.

Aaron Marx was extremely helpful today with getting my prescription of semaglutide back on track. He answered all of my questions and walked me through all of the online procedures.

I am halfway through my DirectMeds prescription of semaglutide sublingual drops. I asked if I could switch to semaglutide injections at my next prescription renewal. After a couple of holds and explaining the cost difference, Seasons Whistleton, the representative answering my call, was able to arrange for just that. I am very satisfied with this result.

I HAD A VERY POSTIVIE PHONE CONVERSATION WITH NIKO AND SONIA YESTERDAY IN REGARDS TO MY BEGINNING THE SEMAGLUTIDE WEIGHT LOSS INJECTIONS. THEY ANSWERED MY QUESTIONS AND CONCERNS IN A PROFESSIONAL AND CARING MANNER. I WOULD CONSIDER BOTH NIKO AND SONIA A VERY POSITIVE PART OF YOUR COMPANY

My personal experience with semaglutide and NAD+ together has boosted my weight loss and improved my energy, focus and recovery. I am ob and will be a life long customer with this company! Customer service has been exceptional at following up even during the holiday wait times… I am a very patient person and didn’t mink waiting for the great support I received!!!!

I was experiencing some side effects while using Semaglutide and needed to cancel my subscription. After speaking on the phone with a specialist who unfortunately I have forgotten his name he was able to discuss everything with me and switched me to another option with minimal cost increase. I can't thank him enough!

Mike made clear on both ends of my conversation with him yesterday that he would be personally guiding me through the process of getting approved bonce again for semaglutide, the product that I find most beneficial in weight management. His assurances made my day. I look forward to continuing with his guidance.

Starting weight 215 lbs, in Feb 2025, ending weight 140, in December 2025. Used Semaglutide for about four months and lost about 20 pounds. Switched to Tirzepatide lost 45 pounds over the next seven months, totaling 65 pounds lost. Nadine Lewis was awesome. The Customer service was top-notch. I would recommend Direct Meds to anybody wanting to start the GLP 1 journey.

I ordered compounded semaglutide from them on a monthly subscription and they sent 3 months. I had an allergic reaction and they want me to keep paying monthly. I asked them for a return label for the unused product and they refused. I in turn placed a stop payment on the transaction as I did not ask for the additional 2 months to be sent in advance.

How can they have such a high rating? Most of the positive reviews are vague and generic.

First, Direct Meds’ “semaglutide” is not an FDA-approved medication. DirectMeds.com sells compounded semaglutide. The FDA has warned about compounded semaglutide products because they do not undergo the same rigorous testing for safety, quality, and effectiveness as FDA-approved medications. Only branded products such as Wegovy (approved for weight loss) and Ozempic (approved for diabetes and sometimes prescribed off-label for weight loss) meet FDA standards.

Second, compounded semaglutide is not the same drug. Compounding pharmacies may use different salt forms, such as semaglutide sodium or acetate, which are not equivalent to the FDA-approved versions. The FDA has specifically warned that compounded semaglutide may pose risks, including contamination, incorrect ingredients, and inconsistent potency.

Do your research.

I attempted to cancel my order before it shipped. I received an email confirming the cancellation, yet the order was still processed. Customer service did not care. Check their record with the BBB.

If this happens to you, dispute the charge with your bank and include any email correspondence. After extensive back-and-forth with this company, I was eventually refunded.

First, I could understand her. She spoke slowly and clearly. Second, she didn’t keep asking if I answered all my questions and was there anything else.
London Carty was helpful and patient. She asked questions to make sure I understood the transition from sublingual semaglutide to injectable semaglutide, to schedule the payment date, she went over the cost, and the shipment arrival date. I felt confident about the process.

I have been using Semaglutide for 3 months, with no side effects at all. And I look forward to continuing with Direct Med until I reach my goal weight. At that time, I will start a maintenance dosage program.
BTW, I had a physical last week and my Dr told me that my blood work was better than he had record of.

Germaine Carson assisted me with a very professional yet friendly attitude. He indicated that he understood my concerns with not continuing taking the semaglutide due to the discomfort I have been experiencing. I have been impressed with DirectMeds customer service from the beginning...through the end. I am sorry to discontinue using your organization.

Janelle Smith in customer service was so helpful, walked me through the intake form and made it easy. I really feel the semaglutide is working for me.

I was having bad hair loss after starting Semaglutide and didn't have any results after 30 days. I had been on Zepbound prior to this and had good results. Constipation was side effect on both men's. I think our bodies are all different, so what works for one may not work for all. My conversations today were with Aaron Marx. He was awesome, listened, and understood when I needed to cancel my future orders. He did offer me Tirzepatide but it was more expensive then I could afford. Aaron was so kind trying everything to help and meet my needs.

I'm not sure what is in the vials I have been sent, maybe just pink colored water. Whatever it is it does not help with weight loss. I have had great success with semaglutide from other providers. I switched to Direct Meds because the pricing was better. Not worth it when the medication does absolutely nothing. The reorder process is also terrible. You have to go through all the same motions every month as you did at initial intake. There are much better providers out there.

Sasha Michael listened!!! Mine is not a simple case and I needed Sasha to understand everything RE Switching from tirzepitide to semaglutide. She gets it and she has alot of patience with this old lady