Direct Meds Reviews 

I want to thank Vanessa for helping me understand my Semaglutide subscription. Vanessa was about to explain which was very helpful , knowledgeable and very professional. Thank you again Vanessa.

Samantha was a great help with me concerning the semaglutide injection support for additional dose. She was polite and took her time to explain to me in detail what was needed and was patient. Susan

I clicked on an ad that offered tirzepatide for as low as $149 per month. I filled out all the information and then it said I would have to pay $297 per month. I closed out the screen and decided not to move on.

Within an hour, a charming salesman called and offered it to me for $149. I gave him my credit card and signed up. However I immediately got an email saying I was getting semaglutide. I immediately called back and was assure that my order would be updated and changed to tirzepatide. Yet 2 days later, I received a 90-day supply of semaglutide.

Again I immediately called in. Interestingly, when you choose the option for existing client, you get agents who barely speak English. I called 4 times and it was the same every time.

The first person said they could change it to tirzepatide but I would have to pay $297. I complained that this was bait and switch. She said she would refer it to an escalated manager. I called back the next day and the next. Each time I got the same response that someone would call me. I even sent an email on their contact page. In 3 days, I have not heard a word. And when I told them to cancel my membership, again I was told it would be escalated and someone would call me back.

I feel like this was a bait and switch and I do not trust any dealings with this company.

I have called my bank and disputed the charge and posted a block to any future charges. Don’t deal with this company. Their business practices are shady.

I just wanted to thank Yolando Moore again for all her help. I was taking sublingual semaglutide for 2 months and not seeing much change. I wanted to switch to semaglutide injections. She helped to cancel my current subscription and start the process for the switch over. She was patient, kind and informative.

Giving them one star is gracious. This company is very much bait and switch program. They are a scam. And if they aren’t a scam, nobody in that company knows what they’re doing. I feel like anybody was giving them more than one star has never received your medicine from a real company. This was my second goal around, and I was trying to save some money.
My first red flag was that I did not have a real telehealth appointment with a doctor. It was a virtual chat with a picture of a doctor very sketchy. And after he confirmed to me that I would be receiving three months worth of the medication ahead of time and I would be paying month-to-month for my prescription and subscription he’s an approved me for the medication with very little information from me. The next day I get a notification that my prescription has been sent to the pharmacy. Sidenote, they advertise that once it goes to the pharmacy it will come to you within 24 hours with 24 hour overnight shipping. After waiting two weeks I began what turned into a nightmare of phone calls. The first two times I left a message I couldn’t get a hold of anybody. The third time I get a hold of someone, the girl told me that she would escalate my shipment and I should be receiving something within two days. The way she spoke to me was sketchy so I called back the next day. She was giving me red flags. When I called back the next day, a different girl told me that it was taking so long because they changed my prescription. They said that I changed my prescription which was false. They record everything. I told them that the way my prescription was prescribed was fine and I had no problem with it the way it was originally. Then she told me that it also didn’t go to shipping because only one of the charges went through. So instead of charging me, the one initial charge that was agreed upon when I signed up they try to charge me triple that amount. Another sidenote the new prescription was a higher amount of medication, but was still gonna cost me the same amount as the lower medicine. I asked them to cancel and refund me my money because there were already too many red flags and misunderstandings, and I did not wanna follow through with it. She said she would cancel it. When I asked for a ticket number for the cancellation, she said she didn’t have one, but she sent me an email that she typed on the spot recognizing that I have canceled and I have requested a refund. Two days later, I get an email that my medication has been shipped to me. So I called them back and after sitting on hold for 30 minutes while the new lady I’m talking to is talking to the other lady that originally canceled my subscription and prescription. Finally another woman comes on the phone who is now a supervisor and says to me “I’m gonna take down your information and send you an email and we’re gonna try to make this right for you. Maybe we can send you the right medication” I told her that I did not want the medication that it was not my fault that they had a discrepancy on their end and then I wanted a refund. I also told her that I had started a dispute on my card the day I initially canceled because of the way they handled this I did not feel comfortable letting them control my refund. She asked me if I would drop the dispute again. I told her I was not comfortable with that. Then she told me that she would send me an email confirming my cancellation and we hung the phone up. Today I received my medication that I wasn’t supposed to receive and it is not all compounded semaglutide they only put 0.2 MG of that medication and then fill the rest up with 0.3 MG of B12 of which I did not agree to initially and I did not know that they were gonna do. So not only are they doing a bait and switch on the price. They are watering down this very expensive medicine with B12. I have not received my refund yet. They said it would take 3 to 5 business days. It has only been three. I do not recommend purchasing from this company. They will scam you the medication. They will send you as a scam. They will do whatever they can to scam you.

Another issue with DirectMeds. Cancelled Semaglutide subscription via email on 9/27/25 and received response asking for reason. Emailed back with reason (medication not working for me) 9/28/25 and never got response. Assumed all was taken care of. On Monday 10/6/25, was charged again for Semaglutide. Emailed DirectMeds again asking for cancellation and refund. Still no response. This whole experience has been one trial after another with this company.

Mixed communication and impossible to get an answer as to when or if my next vial of semaglutide will get shipped. I was first told that all 3 vials were sent to me in my “starter pack” (I only received one vial) then told that I pay for all 3 months up front, but would receive monthly shipments. There are only 4 doses in each vial so they should be shipped sooner than 30 days so that people don’t miss their doses like i am. The patient portal is useless and it’s hard to find the right website to log in for it which is concerning. Feel like i wasted $600 with this company

Terrible customer service. Shipping arrived on time but something isn’t right with the medication. I’ve been taking semaglutide for 8 months. When I changed to Direct Meds the medication that was sent must have been bad. I have the appetite of a 12 yr old boy consuming 7000 calories a day. I even took a weekly dose DAILY for 4 days to see if anything would change. No change. Tried to get in touch with support with no response. When I called to cancel the subscription the lady doesn’t speak English well and said I didn’t know how to take the medication. It’s a scam that they send you 3 months. Then when it doesn’t work you are still left paying for all 3 months. The only help I got was telling me I didn’t know how to take the medication and we will charge your card another $600 while you have to wait 2 more months to cancel.

Taylor was very friendly and helpful finding me the best price for Semaglutide.

received notification from Trustpilot to update my review of this business as they asked - can't find reference number and no help from Trustpilot after emailing. they'll get their review next.
Ordered from Direct meds the compounded GLP-1 meds late June/early July after FDA banned non registered pharmacies from producing, Product had worked extremely well with other suppliers (started August 2024 lost 15 pounds. Started their medication which was totally different formula (2 shots a week) aroung July 8th/9th reordered July 25th or so. but after midway through 2nd course had gained 5 pounds so increased my exercise routine from 3/4 days a week, 40 mins walking, treadmill and upper body muscle conditioning to 5/6 days a week. By their next renewal date decided to try another source and this medication not working, sent email on Aug. 29th to cancel med even after they had automatically billed my credit card and no shipment. So had cc company stop payment. 2 weeks later after initial email to cancel they finally send anothe email saying can't cancel via email. so called customer service in who knows where (foreign) spoke with Belinda as she was looking up my records phone called dropped, this was on Sept 4 or 5th. received another email on Sept 8th can't cancel via email called back and spoke with Humphey and got med cancelled. None of this with real assistance from Direct Med or their concern that medication not working, not even remotely checking on patient. I would like to be compensated to have and independant analysis of this medication (still have some left) to prove it is truly semaglutide.

I received my first shipment of semaglutide promptly after compl

This has been a terrible experience with directmeds. They sent me the wrong doses on 1st shipment, I signed up to pay 149 a month for compounded semaglutide. they have over charged me, 1st month 149, 2nd month 199, 3rd month 349, 4th month 347! I called them about the 3rd month, they said, "we will correct this" then they charged me 347 anyway, now I have to dispute the charges, how corrupt! Fraudulent practices.

Took over 2 weeks to get their attention. Basically fake medication, after losing 15 pounds on semaglutide over last year, 2 months on their meds gained 6 pounds and that was with increased exercising trying to keep weight off.

I canceled within a week of placing the order after being directed that it wasn't safe. I was told the order could not be cancelled in email and asked to call. Called multiple times and couldn't get a person.

Almost a month later, a shipment arrived in the mail: three vials labeled as semaglutide, as well as needles.
The medication received is counterfeit or otherwise contaminated. It is bright purple in color. I'm reporting this.

My bank account has been charged twice $197 and $297. I have disputed the charges.

I had an unusual experience with Direct Meds. After taking semaglutide for the first two weeks I was not able to tolerate it. My Dr told me to discontinue the medication. Direct Meds worked with me and were kind enough to remove the balance I owed them from my account. Great customer service.

I’ve been using Direct Meds for my semaglutide prescription, and I couldn’t be happier with the experience. The process was smooth, professional, and reliable. In just 3 months, I’ve already lost 14 pounds, and I feel healthier and more confident.

The customer support has been excellent, and I truly appreciate how easy and stress-free they’ve made this journey for me. I highly recommend Direct Meds to anyone looking for safe and effective support with their weight loss goals.

I’m currently in my second month of Semaglutide injections. I had already been on the medication through a local provider and required a 2.5 mg dosage. I was quoted a rate of $174/month for six months.

August 25, 2025: I was charged $174, but the shipment did not contain the correct dosage. A second shipment was sent to supplement the first.
September 3, 2025: I was charged again—this time $199—even though no medical intake was available for me to complete at that time.
September 8, 2025: My second month’s shipment was sent after I completed the medical intake.
I spoke with Stacey regarding the duplicate charge, and she assured me that a refund would be issued. However, despite sending four emails to customer service since September 3, I have received no response, and the $199 charge is still on my credit card.
At this point, I’m extremely disappointed with the lack of communication and support. While the pricing may be competitive, the customer service is unacceptable. I’m likely going to dispute the $199 charge with my credit card company.

This is my 2nd time going back to DirectMeds, I figured they got better in customer service and better quality of medication, since they kept sending me emails to go back and that they have improved the quality of medication. So i went back and this is my second month on semaglutide, the customer service is still horrible they respond to my emails whenever they want, that's if they want so I had to be calling directly and letting them know that this is the second month they send semaglutide and NO Nausea Pills . Last month they send the semaglutide and NO Nausea pills either. Plus this is my 3rd week on semaglutide for the 1st month ths dose of 25 units and I dont hav3 medication for my 4th week so ill have to start my 4th week with this month's supply. Although I called and emailed and also texted with customer service and some manager they said what they send was enough for the 4 weeks cause it was a stronger concentrated medication so no need for it to be a full bottle. Although they responded a week later about the amount of medication and yet no one has answered my question when am I getting the Nausea medication they only day they will escalate my case yet im on my second month and no one has answered for the first months Nausea medicine, Now im waiting on a response on this second months Nausea medicine. And also second months semaglutide also has very little amount and not enough for the full month ill be left short on last week's shot again . Going back to Ageless Although they are more expensive but they dont ignore your concerns and customer service is available when needed and responsible for any medication needs . DirectMeds I give you a 0 star in general for all your services and lack of medication. Shame on you !!!

I purchased a 3 month supply of semaglutide!

I was to receive all 3 month supply but i only received one. I called customer service and spoke to Nathon Kenyon who promised me he would take care of the problem. After two days I called back to customer service and spoke to Julia and asked what was done, nothing she replied. I asked to speak to a supervisor and was disconnected. I called again and the customer agent which I had a hard time of understanding her English and immediately asked for a supervisor. I spoke to the supervisor and now waiting for a reply.

I’ve been contacted and I was promised immediate action, I’m to receive my intake form on Friday and shipment of two month supply fed express!

Thank you Jenny

I started with direct meds after weight watchers filed bankruptcy and left all semaglutide customers scrambling with less than a week's notice.

Called, spoke to a customer service representative for direct meds and I agreed to a 12 month program. He said... "congratulations, you will get all 12 months for $147 per month!". I questioned him vigorously to ensure it was the same price all 12 mints. ..$147. He assured me multiple times it was $147 per month for each of the 12 months. I went ahead and joined their program because of the price and shipping to my door.

Month 1 went well. Here comes month 2.... they charged me $297. I called customer service and got a run around about the pricing. They stated the price goes up after the initial shipment to $297. I explained the "congratulations..." conversation to them and after repeating it 5 times he finally said you can get the same discount again, but you have to call each month and request the discount. I was pretty upset with the games they were playing, and asked to speak to someone else. He escalated my call and said I would hear back in 24 to 48 hours. Never heard a word for anyone.

Here comes month 3.... just this week. I decided to do as he recommended and call in advance of my meds to request the discount. Well guess what... they had already billed my credit card for the month and yep, at a different price of $247. So now I've paid 3 different prices over 3 shipments. Yep, the rep said she would escalate the call requesting refunds for the difference of the price promised for the past 2 charges. She also said she would request to have the price of $147 applied to my account so I didn't continue to have this problem each month. She said I would hear from someone in 24 hours.

I called back tonight to check on the escalation and the customer service representative said it would take 5 to 7 days to hear back from anyone. She also said there's a note in my file that says I agreed to the $297 per month after the initial shipment... which is a damn lie. Sounds like someone is making stuff up to cover their tracks.

I will give them until the end of this week... August 1st to resolve this or I'm filing a complaint with my bank and having all of the charges refunded.... I'll then speak to a lawyer. Why is it so hard to do business with companies? Everyone is always scamming someone out of their money. Shame on you Direct Meds!!!