Coby was very nice and helpful but I had difficulty understanding him. My meds came at room temperature and he assured me they would be fine. I told him my portal was accessible but prompts weren’t wo... See more
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Sasha made today's experience great! I'd missed an earlier message from y'all regarding my account. When I called back, Sasha was the representative I spoke with. Sasha was very professional, w... See more
Michael Spencer was very helpful, he gave me options to my question and explained each option but allowed me to make the choice with no pressure. Keep this young man as his patience was very valuabl... See more
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My experience talking to customers services was great Claire Leigh palmer, answered all my questions and was able to help me navigate my way through and helped to get my price down. I’ve been with d... See more
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Company details
- Wellness Program
- also in
- Online Pharmacy
- Registered General Nurse
- Vitamin and Supplements Store
- Weight Loss Service
- Wellness Center
Written by the company
Direct Meds is the fastest growing telemedicine company in the US. They have a laser focus on making ordering medications online quick, easy and with upfront pricing. At Direct Meds, our mission is to make high-quality healthcare more accessible, affordable, and convenient. We specialize in personalized telehealth services, connecting patients with licensed medical providers who create customized treatment plans tailored to each individual's health goals. Whether you're seeking support for weight management, wellness, healthy aging, or preventative care, our team is committed to delivering a seamless experience from consultation to ongoing support. We believe healthcare should be straightforward, transparent, and centered around the patient. Our dedicated customer care team works closely with every patient to answer questions, provide guidance throughout treatment, and ensure they have the resources they need to succeed. We are continually striving to improve our services based on patient feedback and remain committed to providing compassionate care with exceptional service every step of the way. At Direct Meds, your health journey is our priority.
Contact info
United States
- (888) 696-7176
- help@directmeds.com
- directmeds.com
4.5
Excellent
17K reviews
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semaglutide
Very disappointed and unhappy
In email that I received from Direct Meds was offering semaglutide for $97 dollars. I emailed the company and awnser a few questions. They withdraw the $97 dollars out of my account. 2 weeks later I emailed them asking for the prescription. Nothing happened. I then emailed again and told them to cancel. About a week later I received a box. Inside the boxe it was 3 very small bottles with this red liquid with very little inside each bottle. Month 1-2-3.
I called again and told them I only ordered 1 month and I wanted to return the other 2 months. They said no because FDA didn't allow. I injected the first month weekly and I didn't lose 1 lb. Today checking my account I noticed that t withdraw another $297 out my account. I then called again I was on the phone for close to one hour and took me no where.
I then called the pharmacy that ship the box to me ,and the pharmacist was a decent guy. I explained to him everything. He was shocked by the amount of money that Direct Meds took from me.
I have a couple choices here! Call my local District Attorney's office and second is to call FDA and have them investigate Direct Meds!
DON'T BELIEVE OR BUY ANYTHING FROM THIS COMPANY! THEY'RE A BUNCH OF THIEVES! RUN FOR THE HILLS! A COMPLETE SHAME!!!
July 22, 2025
Unprompted review
Reply from Direct Meds
Fernando,
I want to sincerely apologize for your experience. This isn’t how we aim to treat our patients, and I completely understand your frustration.
I’ve reviewed your account and will be reaching out to you directly to resolve this as quickly as possible. Your concerns about the charges, the shipment, and your results are being taken seriously, and we’re committed to making this right.
Thank you for bringing this to our attention — you deserve better communication and support than what you received, and I’ll do everything I can to fix it.
Sincerely,
Aubri
Customer Care Manager
Direct Meds
Fake meds I truely believe
First of all I have had semaglutide in the past. I know how it works and how my body reacts to it. The meds i received from DirectMeds was completely off. No weight loss, felt sick every day. Had such indigestion I aspirated one night and thought I was going to die. I sent messages to them about the issues and all they responded about was I owed one more payment and could not cancel my order. They DO NOT care about your health. I dont know what this drug is they sent me, but it's not what they say it is. Don't waste your money, you will not have favorable results at all.
July 20, 2025
Unprompted review
Reply from Direct Meds
Hi Laurie,
Thank you for sharing your concerns — I’m really sorry to hear about what you experienced. That’s not the experience we want any of our patients to have, and I understand how upsetting that must have been.
I’ve gone ahead and requested the necessary information so I can review your account in more detail and reach out to you directly.
In the meantime, if you have any questions about the semaglutide we provide, you can visit the following link for more information:
https://support.directmeds.com/portal/en/kb/medications/semaglutide-injectable
Please don’t hesitate to reach out with any other concerns. We're here to help.
Thank you, Jaydenn G
help@direct-meds.com
833-949-8998
Medications with this company are… Semaglutide injection
Medications with this company are always at least two weeks late. Requesting refunds is totally ignored. They charge you and when you no longer want the medication and do not complete the medical intake form that is sent to the physician they still charge you. The medication is not ordered until you fill the intake form out for the physicians review and approval. They still refuse to refund my money. I have sent several request and it has fallen on a death ear.
July 7, 2025
Unprompted review
Reply from Direct Meds
Update 7/27/25-
I still haven't heard back from you. I'm anxious to resolve these issues for you but need more information so I can locate you in our system.
Aubri
DirectMeds
I’m very sorry to hear about your experience and truly want to help make things right. I’ve looked into this, but unfortunately, I can’t locate your account as we have several patients with the same name—and no email was listed with your review.
Please reach out to me at help@directmeds.com or reply to the Trustpilot request we’ve sent for more information. Once we can verify your account, we’ll be happy to assist with your concerns regarding charges, refunds, or delays.
Thank you for your patience—we’re here to help.
—Aubri
The Direct Meds Team
Nadine was a huge help on the phone…
Nadine was a huge help on the phone with getting my payment card updated. The 1st month of medication helped tremendously break my wt loss plateau. The only complain is that I followed the directions on the website and with chat bot and it didnt work. The website is clunky but once you reach a human being they are fabulous and the compounded Semaglutide they sent ne worked better than even the Ozempic I was getting from my MD for 4 times the cost and could no longer afford. The first month the med arrived a few days later than I was told it would. Hopefully it will be faster month two. Definitely "worth it"
July 17, 2025
Unprompted review
BUYER BEWARE
I ordered what I believed to be a 1 month supply of semaglutide. The order shipped quickly, however I was surprised when I received a 3 month supply of medication. I thought that this was an oversight on the company's part. Upon further investigation, I found out that to take advantage of a month-to-month commitment, that a 3 month supply is initially sent and then you have the option to go month-to-month. Had this information been disclosed openly when ordering, I would not have purchased. VERY MISLEADING ADVERTISING!I am now in possession of a 3 month supply of medication that I am unable to return and responsible for paying $297/month for. I reached out to customer service and was told that there was nothing that could be done and when I asked to speak to someone regarding payment, I was told once again there was nothing that could be done.
I would advise anyone purchasing from this company to proceed with caution or else you'll be out hundreds.
July 15, 2025
Unprompted review
Reply from Direct Meds
Hello Stacie,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and understand your frustration regarding the billing and supply expectations.
I want you to know that I’m currently conducting a thorough review of your interaction with our team, including listening to your initial call, so I can fully understand what was communicated at the time of your purchase. Once I’ve completed that review, I will personally follow up with you to work toward a resolution.
Our intention is never to mislead, and I sincerely apologize if the information around the initial shipment and payment structure was not as clear as it should have been. Your concerns are valid, and we are committed to making this right.
Thank you again for bringing this to our attention — I’ll be in touch soon.
Warmly,
Laryne
Customer Service Supervisor
DirectMeds.com | help@directmeds.com | +1 (833) 949-8998
I’m extremely disappointed with my…
I’m extremely disappointed with my recent experience with Direct Meds. I ordered a 3-month supply of semaglutide + B12 treatment, but the vials were significantly underfilled and did not contain enough medication to complete the prescribed dosing schedule. Despite following the instructions exactly as directed, I ran out of medication prematurely each month.
After countless phone calls and multiple support tickets submitted, I finally spoke with two customer service representatives today—and I felt like I was talking to a wall. They insisted the correct amount was sent and suggested I just order a refill. I explained, once again, that the prescription clearly states:
0.25 mg/week for the first 4 weeks,
0.50 mg/week for the next 4 weeks,
1.00 mg/week for the final 4 weeks.
This dosage is reflected both in my patient portal and on the vials. Yet the math simply doesn't add up. For example, in Month 3, the vial is labeled to administer 1mg/week for 4 weeks—but the total contents of the vial are only 1mg, not the 4mg required. This is a major discrepancy that directly affects my treatment.
The lack of accountability and customer support from a company dispensing medical treatments is unacceptable. I expected better quality control and at least a basic level of understanding from support staff. I hope Direct Meds takes this feedback seriously and addresses these issues before more patients are affected.
July 7, 2025
Unprompted review
Reply from Direct Meds
Hello,
First, I want to sincerely apologize for the frustration and confusion you’ve experienced. I understand how concerning this must be, especially when it comes to your treatment plan.
I’ve already requested more information from you through Trustpilot so I can reach out to you directly and review your account in detail to resolve this as quickly as possible.
I also want to reassure you that the vials you received do contain the correct total medication amount based on your prescribed dosing schedule. For example, as you mentioned, a dose of 1mg per week for 4 weeks equals 4mg total — so your vial would be filled to provide 4ml to match that dosage (1mg per 1ml). I’d love the opportunity to walk you through how this works and help clear up any confusion about how to measure and use your medication accurately.
As soon as I have your details, I’ll reach out personally to make this right and ensure you feel fully supported with your treatment.
Thank you for sharing your feedback — we truly take it seriously and are committed to improving your experience.
Best regards, Jenny.
Getting shady...
My order this month came three weeks late after numerous phone calls... Then the injection was not Semaglutide, of this I'm sure. I have not experienced any appetite suppression nor have I had any indication of a slower digestive system. I'm pretty fed up after my last month experience, we will see if they make this right... I will write again either way.
July 5, 2025
Unprompted review
Reply from Direct Meds
Hi Ruth,
Thank you for taking the time to share your experience. I’m really sorry to hear about the delays and concerns you’ve had with your recent order—it’s completely understandable that you’d be frustrated after everything you’ve described.
Please know that your feedback has been noted, and a supervisor will be reaching out to you directly to follow up and make sure this is properly addressed.
We truly appreciate your patience and the opportunity to make things right.
Thank you, Jaydenn G
help@direct-meds.com
833-949-8998
Worthless Customer Service
After the initial 3 month prescription of ( clear) semaglutide they changed their supplier and shipped me a new prescription (red) with b12?? It had no effect even after 2 months and the doctor had no explanation? I cancelled my prescription (via customer service call) I did NOT complete an intake form and they still charged my card $297.00. After numerous calls and emails I still haven't had any response from their customer service group. I contacted my bank to block any future charges and had to file a fraud complaint so they could get my refund.
July 1, 2025
Unprompted review
Reply from Direct Meds
Hello David,
Thank you for sharing your experience—I'm truly sorry to hear about the frustration you've encountered.
To clarify, the inclusion of B12 in your most recent shipment was implemented in accordance with updated FDA guidance regarding compounded semaglutide formulations. While many patients continue to see effective results with this change, we understand that individual responses can vary.
Regarding the charge, we sincerely apologize for any confusion. Our records show that your account has now been fully cancelled and the refund has been processed. We’re also ensuring no future charges will occur.
We regret the delay in communication and truly appreciate your patience while our team worked through a high volume of requests during our supplier transition. If there’s anything more we can do to assist you, please don’t hesitate to reach out directly.
Sincerely,
Laryne
Customer Service Supervisor
DirectMeds.com | help@directmeds.com | +1 (833) 949-8998
Your Needs Get Met
Joel helped me to get started with the semaglutide program, he was very knowledgeable and understanding!!! I did my intake and the doctor looked it over all in the same day now I’m just waiting for my meds to be sent to me.
June 27, 2025
Unprompted review
I have been waiting for approx 4 weeks…
I have been waiting for approx 4 weeks for my June supply of Semaglutide. I have contacted customer support and was given reassurances that the medication will be “expedited” To date, no disposition. I will likely request a refund and start over with another company.
Rina Diaz 6/26/2025
After I submitted my review I was immediately contacted by Direct Meds and received the shipment the next day. I appreciate that they corrected their oversight immediately. I hope that in the future, they will be able to meet my medical needs in a timely manner. I realize in life that “things happen” and that this delay may be a one off.
June 18, 2025
Reply from Direct Meds
Hi Rina,
I want to sincerely apologize for the delayed response and for the frustration this delay has caused. I completely understand how stressful it can be to wait—especially when you’re relying on your medication to stay on track with treatment.
After reviewing your account, I do see that your shipment has been delivered. If you have any concerns about the order, please don’t hesitate to reach out—we want to make sure everything is resolved to your satisfaction.
Thank you for your patience, and again, I’m truly sorry for any inconvenience you experienced.
Best, Jaydenn Gardner
help@direct-meds.com
833-949-8998
On your syringes what amount of the…
On your syringes what amount of the semaglutide should I fill it to equal 1.5 ml?
June 24, 2025
Reply from Direct Meds
Hi Rebecca,
Thank you for your review. I understand how important clear dosing guidance is, and I’ve personally reached out to you to help answer your questions directly.
In the meantime, we also have a helpful article in our Knowledge Base that outlines dosing instructions and provides a standard dosing template for injectable Semaglutide. You can find that information here:
👉 What Dosage of Injectable Semaglutide Will I Be Taking?
Please feel free to reach out anytime if you need more support—we're here to help ensure you feel confident and safe with your treatment.
Warm regards, Jenny
Misleading offering
Was looking on their website for the semaglutide injections and for me it was out of my budget, someone reached out from their company offering me a better deal than the website of 3 months for the price of one month,$199, I agree with it, when I received my shipment I only received one month of meds and was billed $199, I reached out many times until someone answered and said ,that they don't offer a 3 months for $199.
May 9, 2025
Unprompted review
Reply from Direct Meds
Hi Lucia,
Thank you for taking the time to share your experience. I understand how frustrating it can be when expectations around pricing and communication aren’t clear — and I’m truly sorry for any confusion this may have caused.
We’ve requested some additional information from you so I can personally reach out and look into this further. Your feedback is important, and I appreciate your patience as we work to understand and address your concerns.
Thank you, Jaydenn G
help@direct-meds.com
833-949-8998
The providers are not really hired by…
The providers are not really hired by direct meds, the exam is a good faith exam, which is meant for medspas not for medications like semaglutide or tirzepatide.
June 11, 2025
Unprompted review
Reply from Direct Meds
Hi Xavier,
Thank you for sharing your concerns. I understand the importance of feeling confident in the care you receive—especially when it comes to medications like semaglutide and tirzepatide.
To clarify, our provider network is made up of fully licensed and properly vetted physicians who are qualified to prescribe GLP-1 medications. Every patient is required to complete a thorough medical intake, which is carefully reviewed to ensure these treatments are safe and appropriate for their individual health needs.
We’re committed to patient safety and transparency. You can find more information about this here:
https://support.directmeds.com/portal/en/kb/articles/how-do-i-know-this-is-safe
Thank you, Jaydenn G
help@direct-meds.com
833-949-8998
Very helpful
Spoke with Giovanni and he was polite and answered all my questions. I am leary when companies advertise with such a low price and i asked him about 100 times if meds are included and he assured me they are and I dont get approved I get a refund . So I went for it and got approved . I have taken semaglutide before and lost 20 lbs with in a couple of months but since my insurance stop paying after everyone were using it for weight loss. I gained that back . I have been through countless classes and everything to help and this medication is the only thing and it brought my sugars down . Thanks Giovanni 😊
May 29, 2025
Unprompted review
Reply from Direct Meds
Thank you so much for sharing your experience! We’re glad Giovanni was able to answer all your questions and provide reassurance along the way. It’s inspiring to hear how semaglutide has helped you in the past and how you’re continuing your journey with us — especially with the improvements you’ve seen in both weight management and blood sugar.
We’re excited to be part of your progress and will be here to support you every step of the way.
P.S. If you’d like to share your experience, our Advocate Program gives friends $100 off their first month, and you receive $75 when they begin care: https://productadvocate.directmeds.com/programs/direct-meds/signup/?via=8337600
Direct Meds changed their compounding…
Direct Meds changed their compounding pharmacy and I couldn’t be more disappointed. Packaging was awful, almost not professional; medication arrived close to “hot” after traveling for 3 days between Texas and California, ice pack was melted long ago and semaglutide was TOTALLY ineffective-
Have gained 3 pounds due to either it losing effectiveness from travel for 3 days and / or new pharmacy just not top
Notch.
Had an excellent call with a nurse today to report my dissatisfaction. New replacement medication (semaglutide) supposed to arrive this week. If not satisfied switching to one of the countless providers on line. Was on a roll until this change ! Very disappointed in what seems to be a cost cutting method !
May 18, 2025
Unprompted review
Reply from Direct Meds
Hi Margaret,
Thank you for sharing your feedback — I completely understand your frustration, especially after the success you were seeing before this transition. I want you to know I’m personally reaching out to you now to make sure we address everything and support you fully moving forward.
Regarding the change in our compounding pharmacy — I want to assure you this decision was made thoughtfully and not as a cost-cutting measure, but to better serve our patients with faster turnaround times, better service, and consistent availability. The semaglutide formulation you receive meets the same high standards in quality, sterility, and effectiveness as before. While the packaging may have looked different, the medication remains equally effective when properly stored and used.
We’re taking your feedback seriously — especially around shipping and presentation — and we’re actively working to enhance the overall delivery experience. Your trust means a great deal to us, and we’re committed to making this right and helping you stay on track with your goals.
Please keep an eye out — I’ll be in contact shortly to assist you directly.
Warmly, Jenny.
I called a week ago saturday Explain to…
I called a week ago saturday Explain to my situation about being on Semaglutide
And it not working. I only lost four pounds since February she suggested I order trizepatude But I have yet to hear or see Anything On the new order and now I have to wait a whole nother week.
May 17, 2025
Reply from Direct Meds
Hello Tammie,
Thank you for taking the time to share your experience, and I want to sincerely apologize for the frustration and delay you’ve encountered.
Please know that your concerns are valid, and we truly regret any inconvenience this has caused.
I want to reassure you that your Tirzepatide order is currently in shipment. I’ll be sending you an email shortly with the tracking information so you can follow the delivery in real-time. I’ll also be your direct point of contact moving forward, to ensure that your order is handled with the care and urgency it deserves.
Thank you for your patience, and again, I’m truly sorry for the delay. We’re here to support you every step of the way.
Warm regards,
Laryne
Customer Service Supervisor
DirectMeds.com | help@directmeds.com | +1 (833) 949-8998
I'm not seeing the results I was told…
I'm not seeing the results I was told after 3 months on semaglutide
Real disappointed.
Hopefully the next 40 units will go better if not I'll stop using this service
I've only lost 6lbs after 3 months
April 23, 2025
Reply from Direct Meds
Hello Patrice,
Thank you for taking the time to share your feedback. We understand how discouraging it can be when progress feels slower than expected, and we’re sorry to hear you’re feeling disappointed.
It’s important to remember that with semaglutide, the goal isn’t to reach the highest dose quickly — it’s to find the right dose for you. Starting at a lower dose and gradually increasing is a necessary step to help your body adjust and reduce the risk of side effects. This personalized approach helps set the foundation for long-term success.
Your provider has already noted that your next refill will include a higher dosage, and you are on track according to your treatment plan. Every body responds differently, and steady, sustainable progress is still progress.
I will be reaching out to you directly to answer any additional questions and to help relay your feedback to your provider for review as well.
Looking forward to speaking with you,
Laryne L
Customer Service Supervisor
help@direct-meds.com | +1 (833) 949-8998
Frustrated 😩
I almost finished my first shipment of the Semaglutide. Then for some unknown reason, my account was cancelled 😠 it’s now been 2 weeks and the issue is still unresolved and still no next shipment. The interruption of services is confusing my body.
At this point, I’m about to start all over with a different company!
I don’t want to do that but I need Direct Meds to get it right, please.
Frustrated…
Anji
April 13, 2025
Unprompted review
Reply from Direct Meds
I just want to say how deeply sorry I am for any inconvenience you’ve experienced. I'm really hoping this was simply a case of miscommunication.
I’d truly appreciate the opportunity to help make things right. When you have a moment, could you please provide your full name and email address so I can locate your account? I’d love to give you a call and get everything sorted out as quickly as possible.
Looking forward to hearing from you!
You can reach me by calling our customer service number and asking for Mayra and leaving a voicemail if I am not available to take the call.
-Mayra
Not recommended
First of all, the five star reviews here are obviously all fake. Just take a glance at them. They all have the same blueprint. But I’m here to share my experience with Direct Meds. I had very mixed results with their semaglutide in the first three months. It came on strong and then dropped off in the last four weeks. I paid for my next dose but they never mailed it so I cancelled. I have no idea why they didn’t send what I paid for and they don’t seem to know either. They said something different every time I called and they are referring to my cancellation as a “request” that could take over a week to “process.” But I will be contacting my credit card company if the refund is not issued within a few days.
April 8, 2025
Unprompted review
Reply from Direct Meds
I want to sincerely apologize for the confusion you've experienced with Direct Meds. We truly understand how frustrating that can be.
One of our associates has reached out to you directly and was not able to reach you, we're eager to see what we can do to make this right. Please know that your satisfaction is important to us, and we're committed to resolving this as quickly and smoothly as possible as we have with our satisfied customers.
Thank you for your patience, and we look forward to speaking with you soon.
You can reach us directly by calling 833-949-8998 and asking for Mayra or Jackie.
Total bait and switch
Total bait and switch. Ordered tirzepitide 6mg, they prescribed semaglutide.25 . No doctor to talk to , just auto generated texts . Tried for hours to correct this, no answers. It’s better to pay for a doctor to call you then to get a text message that doesn’t allow responses.
April 7, 2025
Unprompted review
Reply from Direct Meds
I’m really sorry to hear about the frustration you’ve experienced with your order. I can completely understand how disappointing it must be to receive something different than what you ordered, I sincerely apologize for the inconvenience this has caused.
I want to resolve this as quickly as possible, could you please provide a bit more information on your order? Specifically, if you have your order number and any details about your previous communications, that would be really helpful. I want to make sure we get this sorted out for you and ensure you receive the correct medication.
Again, I’m truly sorry for the lack of communication and the challenges you’ve encountered. I’ll do my best to assist you and make sure we find a resolution.
Looking forward to hearing from you so we can get this taken care of.
Best regards,
Laryne L
Customer Service Supervisor
help@direct-meds.com
1 (833) 949-8998
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