I ordered some acetal sheet that needed cutting into 12 panels on Monday morning. It arrived Tuesday morning with no delivery charge. As always, a fantastic and fast service.
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Really helpful and friendly service , and the best quote from several companies. Delivery was prompt and I would highly recommend them. You won't do better than ordering from this company.
>user-friendly website > fast order details > delivery on time If I need any additional plastic items I hope to use you again! Regards Ernst
I’ve been using this company for a number of years, the web site is easy, delivery cost reasonable and the delivery and packaging is ideal. Highly recommended, excellent service and British online sa... See more
Company details
Written by the company
Engineering Plastics Direct Plastics Recommended Experts for Engineering Plastics Huge stock of Engineering Plastics Easy Order for Immediate Delivery
Contact info
Rother Valley Way, Holbrook, S20 3RW, Sheffield, United Kingdom
- 0114 256 0889
- sales@directplastics.co.uk
- directplastics.co.uk
5.0
Excellent
557 reviews
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All good and as ordered
August 29, 2022
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Does what it says on the tin both…
Does what it says on the tin both product and delivery wise
September 8, 2022
Excellent service and deliver
Excellent service and delivery - would recommend and use again.
August 31, 2022
As per your phone request i have…
As per your phone request i have deleted my previous remarks, and would like to confirm this problem completely my fault. Thank you for your prompt attention with this issue and accordingly would recommend Direct Plastics and be using them in future.
September 8, 2022
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Great service,got exactly what I…
Great service,got exactly what I wanted,and when I wanted it,what else could a human ask for .
Be using you again.
September 2, 2022
excellant well organised company a…
excellant well organised company a pleasure to deal with
September 1, 2022
spot on will use you again
August 11, 2022
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Poor quality
Tufnol arrived so warped it was unusable for the application. I did not expect flatness, but it was the worst I've seen in 16 years of using it.
August 9, 2022
Great service
Really informative website helped me select UHMWPE to recline my squat rack j cups and spotters. Easy the correct thickness and size. Fast delivery, great service.
August 5, 2022
My fault, but website confusing
I thought I'd purchased some material I'd search their site for only to find I'd bought something else that had come into my search criteria. I contacted Direct plastics and they said as it was standard sheet sizes they were happy for me to send it back for a full refund.
Nothing is too much trouble for these guys, great customer service.
August 4, 2022
Personal service, quick delivery
I used the chat service for some advice, mainly about what sort of plastic was right for my situation. I got an immediate response online with useful advice followed quickly by a quote by email. I actually wound up buying an off-the-shelf product straight off the site and that was delivered quickly and well packaged.
August 3, 2022
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quick service
August 3, 2022
Polyurethane rod
Just what I needed. First rate quality and service. Would definitely recommend the company.
July 31, 2022
Couldn't have been better
Couldn't have been better. From the website until delivery. Excellent highly recommended.
July 7, 2022
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Excellent service and product
First time I have used Direct Plastics and very pleased with the speed of service and quality of the product. Would happily recommend and will use them again. Thanks.
July 2, 2022
Under Size! But within Direct Plastic Tolerance
WILL NOT USE AGAIN.
Oliver Haddon
Attachments Wed, 29 Jun, 14:25 (1 day ago)
Hi, I ordered a 300 X 300mm piece of material. The piece measures just under 300mm, plus rip out on the cut means that this smaller than I ordered. I needed this to be the size I ordered?
Amy Barrett
Attachments
Wed, 29 Jun, 14:47 (1 day ago)
to me
Hi Oliver
Thank you for your email & sorry to hear you are not happy with your item
We use table saws and horizontal band-saws, so edges will have a sawn finish – this is the same with all of our materials & you will find this with most suppliers. Sheets are kept in the largest size & cut to a size like the 300 x 300mm square pieces, they don’t arrive in this size we cut & charge for the piece only. We only use sawing equipment, so we are unable to offer high precision items unless requested we can offer separate quotations for these. On all items there are tolerances and the image you sent is within tolerance , if you need a precision cut I would recommend looking into getting the material planed / CNC machined
We accept returns if you are unhappy with the material we can refund the order once this is back at our premises in a resalable condition
Again I apologise the goods are not as you expected Oliver – If there’s anything else I can do to assist please let me know
From: Oliver Haddon
Sent: 29 June 2022 14:26
To: Sales DPL <
Subject: Order 000187299
Wed, 29 Jun, 15:03 (1 day ago)
to Amy
Most suppliers over-cut so the usable area is what the client ordered, without floors.
If you had a sharp saw it would have been better.
I will make sure to never use Direct Plastics again. Your service is costing me much more than this material.
I will review your lack of service and accuracy everywhere. 299.5mm is not 300mm.
Oliver
Amy Barrett
Attachments Wed, 29 Jun, 15:11 (1 day ago)
Hi Oliver As all sheets are like this and 299.5mm is within in tolerance there is not much I am able to do on this occasion If I were to offer a replacement the
Oliver Haddon
Wed, 29 Jun, 15:30 (1 day ago)
You over cut one of the dimensions. Tolerance is not under size and is 300mm. YOU ARE AFTER ALL SELLING ENGINEERING SUPPLIES!
July 1, 2022
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