Directretailoutlet Reviews 173

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and high-quality products. Many highlight the incredibly fast and often free delivery, with orders frequently arriving sooner than expected. The ease of ordering and clear communication throughout the process also contribute to a positive customer experience. However, some customers also noted issues with delivery, including parcels being delivered to incorrect addresses or left in unsuitable locations. A few people experienced problems with product quality, such as damaged cans or paint that did not perform as expected, with one customer mentioning difficulty in reporting these issues through the website.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting its speed and efficiency.... See more

Price

Clients share positive opinions on price, consistently highlighting that products are competitively priced... See more

Product

Reviewers highlight positive aspects of product, often praising the quality, competitive pricing, and... See more

Order

Customers had positive experiences with order. Many reviewers praised the easy online ordering process and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the excellent... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered Black Hammerite rust paint. I just wanted tge small 250ml tin which they had. It was cheaper (Amazingly cheaper than you know who)! And ot came with a quality paint brush for free. Excellent w... See more

Rated 5 out of 5 stars

Once again Direct Retail Outlet provided an excellent service. Good product at a competitive price including postage. The courier Yodel provided regular updates and the package was delivered earlier... See more

Rated 5 out of 5 stars

Did turn up eventually was obviously delivered to the wrong address but whoever it was had the decency to find my house and leave it with me even tho it had got soaking wet the granules were dry. Am n... See more

Rated 5 out of 5 stars

Quality product at a great price. And super fast delivery too. My car has fly by wire throttle control. When it goes into limp mode,the electrical contact spray cleans the throttle position cont... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

173 reviews

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Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

Excellent service post & package very good quality of the products top class . Very pleased with my purchase . Thank you. Will use again….

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered Black Hammerite rust paint

Ordered Black Hammerite rust paint. I just wanted tge small 250ml tin which they had. It was cheaper (Amazingly cheaper than you know who)! And ot came with a quality paint brush for free. Excellent website, great communications and super speedy free delivery, next day. Can't ask for any better.

April 8, 2026
Unprompted review
Rated 4 out of 5 stars

Funny u ask

Funny u ask, the first one randomly i picked up went well for the first half of the can and then stopped coming out 😒, I've used 2 more, since and they were ok. Hopefully the fourth will b ok aswell 🙂

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, good communication and item as described, which is all you require from a company

March 25, 2026
Rated 4 out of 5 stars

Very good experience dealing with…

Very good experience dealing with Directretailoutlet and will definately use again. Items were very good value for money, use this almost everywhere, especially on doors and windows. Would recommend everyone has at least one tin in their DIY kit.

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

exellent service

a great experince from ordering to receiving my order with great prices and kept updated would recomend this company

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

What a amazing company.

What a amazing company. I found website by chance when looking for some spray paint. I often don't shop with sites ive not heard of. However after reading reviews,I was blown away. Products are very competitively price.Delivery is free,and I kid you not,my products arrived next day. I will definitely use again and spread the word how awesome you are 😍

March 19, 2026
Unprompted review

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