There were quite a few negative reviews about delivery, but also plenty of good ones, so I decided to give them a try. I ordered Philips Zoom Day White 14% Teeth Whitening Gel (x3). The first delivery... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered crest whitening toothpaste, not cheap as it was £25. I received a normal crest toothpaste instead (No hydrogen peroxide), can't send it back because there was no original packaging. I e-ma... See more
Company replied
Placed an order 7 days ago and have not received an email to inform me it has been dispatched or any tracking info. Used customer service contact form on website and still had no response. Update... See more
Great delivery time. Totally love the philips teeth whitening, im an ex smoker and drink alot of coffee so I wasn't expecting instant results but after my 4th use I really started to see a differenc... See more
Company replied
Company details
- Dental Supply Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetics Industry
- Cosmetics Store
- Dental Clinic
Written by the company
Home Teeth Whitening Products Guaranteed to Work, Genuine Products sold by Trusted Brands. Direct Teeth Whitening are the leading UK & Worldwide supplier of Crest Teeth Whitening Strips, Teeth Whitening Kits, Teeth Whitening Pens and Teeth Whitening Gels. Leading whitening brands include Crest, Colgate, Pola, Opalescence and Philips. All products are 100% Genuine direct from the supplier unlike many of the other online websites. We provide a Authentic Product guarantee with 30 days money back*
Contact info
United Kingdom
- orders@directteethwhitening.io
- directteethwhitening.io
4.3
Excellent
248 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 21% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service
June 9, 2026
Unprompted review
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Points deducted for v slow delivery
As expected, great results but my goodness, delivery is slow - weeks at times.
June 8, 2026
Unprompted review
Love the whitening gel I got different…
Love the whitening gel I got different choices.
Quick response to me email and stopped a duplicate order nice xx
June 4, 2026
Unprompted review
Fell for the reviews- no clue where order is
Fell for the reviews. Thought there wasn't many and too many “good” one. I Bought oppessence tooth whitening syringes over 2 weeks ago. No clue where they are, had no idea they were coming from china, apparently now in the USA “in transit”
Guaranteed, they won’t be being stored properly and will be useless by the time they arrive. Absolutely livid hate this shitty company, they are liars.
June 5, 2026
Unprompted review
Delivery too long … still no idea when it will arrive
Didn’t realise it was coming from abroad or I’d not have ordered from them. Same product available on Amazon for Prime delivery very similar price. Taking ages for delivery of products, advertising emails however arrive daily !
May 28, 2026
Unprompted review
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Staff were very helpful a quick to…
Staff were very helpful a quick to reply to emails.
June 4, 2026
Unprompted review
Reply from Direct Teeth Whitening
Many thanks for your review Jack!
Thank you so much for applying a 5%…
Thank you so much for applying a 5% discount to my order after placing it online - super quick response…much appreciated!
June 1, 2026
Unprompted review
Reply from Direct Teeth Whitening
Thanks Emma
Excellent response to a customer…
Excellent response to a customer service issue. Prompt and polite,constructive and conducive to continued use of their products.Highly recommended.
May 28, 2026
Unprompted review
Reply from Direct Teeth Whitening
Thanks for the kind words!
Great customer service
Great customer service. Jason quickie to resolve my issue with faulty syringes and kindly offered to send me replacements. Would purchase again
May 21, 2026
Unprompted review
Reply from Direct Teeth Whitening
Thanks Jill
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Hi bought 22% overnight gel zoom…
Hi bought 22% overnight gel zoom Phillips arrived late and not in the usual zoom packaging I’ve used before with no problem beware ☹️
May 20, 2026
Unprompted review
Reply from Direct Teeth Whitening
Hi Peter, sorry for the late delivery. We always provide tracking with our orders to keep you in the loop on your item. Sometimes there can be delays which are out of our control. Philips have changed their packaging recently, please know that all our items are genuine from US stock.
Communication was good
Communication was good, product was as described. Good price. I've only just started the product but already I can see a difference.
May 27, 2026
Unprompted review
Very happy buyer from UK
Got the 40 strips they arrived quickly to the UK. Very happy with the product! Will definitely order again. Thank you!
May 25, 2026
Unprompted review
EASY PEASY
Easy website for browse & for ordering. Confirmation email received immediately. Customer service are 2nd to none.
May 19, 2026
Unprompted review
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Totally amazing service!
Made a mistake submitting my order. Made contact with the team and issue resolved and partial refund made within 2 hours ! Totally amazing service . Always. (Thank you , J)
May 15, 2026
Unprompted review
Jason kept us well informed on progress…
Jason kept us well informed on progress with our consignment. This was my second booking with the company and I can definitely say it won’t be my last, very professional from order to delivery
May 15, 2026
Unprompted review
Fast response from the support team and…
Fast response from the support team and top-quality products. I will definitely be using Direct Teeth Whitening again.
May 13, 2026
Unprompted review
Great service and responsiveness on my…
Great service and responsiveness on my mistake by entering the wrong number house. This was sorted within the hour of messaging them.
May 13, 2026
Unprompted review
Reply from Direct Teeth Whitening
Thank you for your positive review Jamie!
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Great price for whitening gel and super…
Great price for whitening gel and super fast delivery! Thank you so much 😊
May 13, 2026
Unprompted review
Reply from Direct Teeth Whitening
Thanks Paula
Great service
Great service, products arrived and communication was good once I had found the form in their website. The emails you receive cannot accept a reply.
May 12, 2026
Unprompted review
Reply from Direct Teeth Whitening
Thank you for your review Kirstie
Excellent customer service very speedy…
Excellent customer service very speedy reply
May 11, 2026
Unprompted review
Reply from Direct Teeth Whitening
No problems Enrica
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