Direct Teeth Whitening Reviews 

248
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and effectiveness of the products, often noting they deliver excellent results. Many people also highlight the exceptional customer service, describing staff as helpful, reactive, and quick to resolve issues, ensuring a positive overall experience. However, some customers noted that delivery times could be longer than expected, with orders sometimes taking a week or more to arrive. A few people also reported issues like receiving incorrect items, products without original packaging, or were surprised by the international shipping origin. Some reviewers also mentioned unhelpful customer service or communication gaps regarding their orders.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing high satisfaction with the... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast delivery times and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting its helpfulness, efficiency,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise an easy ordering process,... See more

Quality

Users describe positive interactions with quality, with many highly satisfied with their purchases, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There were quite a few negative reviews about delivery, but also plenty of good ones, so I decided to give them a try. I ordered Philips Zoom Day White 14% Teeth Whitening Gel (x3). The first delivery... See more

Company replied

Rated 4 out of 5 stars

I ordered crest whitening toothpaste, not cheap as it was £25. I received a normal crest toothpaste instead (No hydrogen peroxide), can't send it back because there was no original packaging. I e-ma... See more

Company replied

Rated 4 out of 5 stars

Placed an order 7 days ago and have not received an email to inform me it has been dispatched or any tracking info. Used customer service contact form on website and still had no response. Update... See more

Rated 5 out of 5 stars

Great delivery time. Totally love the philips teeth whitening, im an ex smoker and drink alot of coffee so I wasn't expecting instant results but after my 4th use I really started to see a differenc... See more

Company replied


Company details

  1. Dental Supply Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Industry
  5. Cosmetics Store
  6. Dental Clinic

Written by the company

Home Teeth Whitening Products Guaranteed to Work, Genuine Products sold by Trusted Brands. Direct Teeth Whitening are the leading UK & Worldwide supplier of Crest Teeth Whitening Strips, Teeth Whitening Kits, Teeth Whitening Pens and Teeth Whitening Gels. Leading whitening brands include Crest, Colgate, Pola, Opalescence and Philips. All products are 100% Genuine direct from the supplier unlike many of the other online websites. We provide a Authentic Product guarantee with 30 days money back*


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

248 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(248)

232 reviews in the last 12 months

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Rated 5 out of 5 stars

Item has still not arrived I just would…

Unfortunately I didn’t receive my package but me and the seller has communicated the seller was happy to upload a photo to prove that it was delivered & offer me a 50% refund I would like to thank the seller for his kindness if anyone else gets any delivery issues, please do not always think the worst on the seller side, especially if they can prove that it was delivered because it could easily be delivered to the wrong House or in my situation it was obviously stolen but since the seller has sent proof, I am more than happy to give the seller a five star rating kind regards

April 9, 2026
Unprompted review
Rated 4 out of 5 stars

Placed an order 7 days ago and have not…

Placed an order 7 days ago and have not received an email to inform me it has been dispatched or any tracking info. Used customer service contact form on website and still had no response.

Update*
Jason got in touch to let me know my order was on the way and I received it a few days later

April 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Good customer service.

I have just received my order and although I thought it was delayed, Jason soon came back to me to say it was being delivered today and it was. Good customer service thank you.

March 30, 2026
Unprompted review
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Rated 1 out of 5 stars

Two tubes of Colgate optic white…

Two tubes of Colgate optic white arrived with the boxes open and reasealed with tape.the toothpaste tubes had no seals on .unsafe for me to use product.getting little response from customer service to resolve issue

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

Awful customer service and delivery

Still haven't received my order 12 days after. Feel that I was initially sold a UK stocked item but later informed it was coming from the US. Jason stated that that the order would be 2 to 3 days max after complaining. Still nothing 5 days later.

Very disappointing!!!

March 28, 2026
Unprompted review
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Rated 4 out of 5 stars

Great customer service

Although delivery seems to be taking a while, I emailed the company to get an eta of the order and I had an instance reply from Jason who confirmed that delivery would be tomorrow. Great customer service 😊

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

The first toothpaste did arrive damaged…

The first toothpaste did arrive damaged which is a first, I’ve used this toothpaste several times, without any hesitation a replacement was despatched. First class service! Highly recommend this company.

March 16, 2026
Unprompted review
Rated 2 out of 5 stars

The syringes are hard to use

The syringes are hard to use. Wasted one syringe in one go as the application tip does not fot into the syringe very well

March 17, 2026
Unprompted review
Direct Teeth Whitening logo

Reply from Direct Teeth Whitening

Dear Kay! Sorry to hear this, please do get in touch with your order details and we can see if we can help you

Rated 5 out of 5 stars

Brilliant toothpaste

Brilliant toothpaste! Can see results after 3 days. First tried this product in America, I was so pleased that I could order through this company. Fantastic customer service from Jason. Will be ordering again.

March 13, 2026
Unprompted review
Direct Teeth Whitening logo

Reply from Direct Teeth Whitening

Thanks for the review Wilson

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