Direct Teeth Whitening Reviews 

248
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and effectiveness of the products, often noting they deliver excellent results. Many people also highlight the exceptional customer service, describing staff as helpful, reactive, and quick to resolve issues, ensuring a positive overall experience. However, some customers noted that delivery times could be longer than expected, with orders sometimes taking a week or more to arrive. A few people also reported issues like receiving incorrect items, products without original packaging, or were surprised by the international shipping origin. Some reviewers also mentioned unhelpful customer service or communication gaps regarding their orders.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing high satisfaction with the... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast delivery times and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting its helpfulness, efficiency,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise an easy ordering process,... See more

Quality

Users describe positive interactions with quality, with many highly satisfied with their purchases, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There were quite a few negative reviews about delivery, but also plenty of good ones, so I decided to give them a try. I ordered Philips Zoom Day White 14% Teeth Whitening Gel (x3). The first delivery... See more

Company replied

Rated 4 out of 5 stars

I ordered crest whitening toothpaste, not cheap as it was £25. I received a normal crest toothpaste instead (No hydrogen peroxide), can't send it back because there was no original packaging. I e-ma... See more

Company replied

Rated 4 out of 5 stars

Placed an order 7 days ago and have not received an email to inform me it has been dispatched or any tracking info. Used customer service contact form on website and still had no response. Update... See more

Rated 5 out of 5 stars

Great delivery time. Totally love the philips teeth whitening, im an ex smoker and drink alot of coffee so I wasn't expecting instant results but after my 4th use I really started to see a differenc... See more

Company replied


Company details

  1. Dental Supply Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Industry
  5. Cosmetics Store
  6. Dental Clinic

Written by the company

Home Teeth Whitening Products Guaranteed to Work, Genuine Products sold by Trusted Brands. Direct Teeth Whitening are the leading UK & Worldwide supplier of Crest Teeth Whitening Strips, Teeth Whitening Kits, Teeth Whitening Pens and Teeth Whitening Gels. Leading whitening brands include Crest, Colgate, Pola, Opalescence and Philips. All products are 100% Genuine direct from the supplier unlike many of the other online websites. We provide a Authentic Product guarantee with 30 days money back*


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

248 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(248)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product and excellent customer support from Jason.

This was my first time purchasing the Polanight Advanced Teeth Whitening System from the Direct Teeth Whitening website, and I received excellent ongoing support from Customer Service Manager Jason. He replied promptly with detailed information, making it a very pleasant shopping experience. Thank you very much, Jason!

June 4, 2025
Unprompted review
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Rated 5 out of 5 stars

So hard to find genuine white strips

So hard to find genuine white strips.
These come shipped from America and unopened in the box if you pay for it was shipped and tracked in like 7 days. Arrived before Christmas. Only website I will use from now on. Be very weary of anyone selling the luxe brand strips. Crest discontinued these ages ago so any site selling them are selling fakes.

December 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Great product and excellent customer service

I previously had the Philips 6%acp whitener from my dentist so was very pleased to find it online. Also very pleased to be able to buy a single syringe. There was a bit of an issue with delivery as it was near Christmas when I bought it and the customer service was excellent - quick and responsive and got the issue resolved without any fuss. Thanks!

December 17, 2025
Unprompted review
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Rated 1 out of 5 stars

Having bought several packs from…

Having bought several packs from various companies, to say these come direct from the supplier I’m perplexed WHY they come without a box (the only company that does that )
And why are there gels seem thinner to all other companies

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

Please read!! - Phillips zoom 22% night

I bought & used the phillips zoom 22% night. The delivery took 12days which was expected from reading the reviews sadly after I ordered. It arrived without a box but with instructions in the packet. I did exactly what the instructions have stated & the solution has painfully burnt my gums, to the point my skin is peeling off & I can not eat properly. I'm currently taking painkillers & coconut oil pulling to soothe the effects whilst healing. I consulted my dentist who has confirmed this should not of happened & it may be fake as I've used this brand & others before & this has never happened. As for the little results I have before throwing it away, they have left my teeth looking patchy & awful.

December 17, 2025
Unprompted review
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