I HAVE MADE PAYMENT TWICE BUT STILL FIRST PAYMENT OF AMOUNT RUPEES 1999 & SECOND PAYMENT OF AMOUNT RUPEES 5899 BUT STILL MY IPHONE 15 IS NOT UNLOCK I THINK SPAM OF MONEY FRAUD
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You'd better READ EVERYTHING & DO EVERYTHING carefully! They have an initial charge just to see if your phone is capable of being unlocked. I thought it was the cost to unlock the phone. eMail fro... See more
Company replied
I had a very disappointing experience with DirectUnlocks. I paid for an unlock service for my Samsung Galaxy S24 Ultra (AT&T USA), $24 for verification and then $106 for the unlock. I was... See more
Company replied
Pretty good just a tad costly
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Company details
Written by the company
Unlock your phone from the comfort of your own home in just 6 hours.
Contact info
United Kingdom
- contact@directunlocks.com
- directunlocks.com
2.9
Average
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 2 weeks
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My experience with direct unlock
I would recommend direct unlocks for anyone looking to unlock a phone. Although I thought I had been scammed out of my money, I have to say I'm impressed and completely satisfied with their service.
On Friday I went into AT&T with all intentions of switching my service to theirs from Verizon, all because my new iPhone 14 was carrier sim locked with AT&T. I was asked if I just wanted to unlock the phone so I could use it with any service providers and I said yes please.
I paid one amount and they got asked to make another one time payment (which made me nervous) then the lady said it will be completely unlocked in 24-48 hours. Man,that lady was spot on, 52 hours later my phone was completely unlocked and ready for use
Thanks direct unlock
June 19, 2026
Unprompted review
Very happy with them done super fast
Very happy with them done super fast
June 21, 2026
Unprompted review
This is a two stage payment process to use as bait!
Having paid for the unlock code the process began then some minutes later a request for a further payment of twice the amount already paid. Why couldn't the vendor be honest and upfront about the pricing policy?
June 17, 2026
Unprompted review
Reply from Direct Unlocks
Hi — Charlotte here. Sorry for the confusion.
You’ve only paid for the Eligibility Check (£14.99). That check is a separate, non‑refundable service which tells us the exact unlock requirements and price. As our policy states: "Eligibility Check: These checks are non-refundable" and "If you decide not to proceed with the unlocking payment, we cannot refund the cost of the Eligibility Checks, as we have already performed the service." The unlock itself is a further payment of £30.00 and your order status shows: Only paid for Eligibility Check, awaiting Unlocking Payment of £30.00.
To continue, please initiate the £30 unlocking payment via your Tracking page. If you’d like to read other customers’ experiences first, you can check product reviews here: https://directunlocks.com/unlock-vodafone#review_section
Thanks — Charlotte
This is a bait and switch scam
This is a bait and switch scam. Do not waste your time
June 17, 2026
Unprompted review
Reply from Direct Unlocks
Hi — I’m Charlotte. I’m really sorry you feel this was a bait-and-switch — that’s not the experience we want for any customer.
To investigate and make it right I need your IMEI or order reference — without that we can’t find your order. As our policy notes, “Wrong IMEI: No refund if the provided IMEI is incorrect,” so the correct IMEI is important to resolve any issue quickly.
Please either reply here with your IMEI/order number or use the Live Support link on your tracking page so we can look into this and help.
Do not use this company!
I paid £14.99 to have my device unlocked. They then proceeded on the next screen to say I had to pay a further £30. None of this was clear! I have received an email after complaining that the information given was inaccurate and asked for a refund, told none will be given. I have contacted O2 who unlocked my device hassle free for free and intend to do a charge back with my bank in 15 days. Avoid this company at all costs and contact your mobile service provider who will unlock your device free of charge!
June 18, 2026
Unprompted review
Reply from Direct Unlocks
Hi — I’m really sorry this was confusing and frustrating.
Per our Terms, "It is not possible to cancel your order once it is paid for. Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order." Also, "If you decide not to proceed with the unlocking payment, we cannot refund the cost of the Eligibility Checks, as we have already performed the service."
To investigate and explain exactly why the extra payment was requested I’ll need your IMEI or your order reference — without that we can’t look up your case. Please use the Live Support link on your tracking page so we can review your order and work to resolve this quickly. If you’d prefer to post your IMEI here I’ll escalate it for you.
We’d really like to sort this before you go down the chargeback route. — Charlotte
The website is a rip-off
The website is a rip-off. It advertises the cost as £14.99 but this is for a non-refundable eligibility check. THERE IS A FURTHER £30 CHARGE if you want to unlock your phone. I wanted to unlock a £20 Nokia for my sone to use. The website is very misleading and have ignored all my attempts to contact them.
June 18, 2026
Unprompted review
Reply from Direct Unlocks
Hi — I’m Charlotte. Sorry you’ve had a frustrating experience.
I can see you’ve paid £14.99 for the Eligibility Check and your order status is: Only paid for Eligibility Check, awaiting Unlocking Payment of £30.00. To proceed, please initiate the £30 unlocking payment via your Tracking page.
A couple of important points from our terms:
- “Eligibility Check: These checks are non-refundable.”
- “Pre-orders, eligibility check, and unlocking costs are incurred immediately… By clicking Credit/Debit Payment you wish for the order to be commenced immediately.”
If you’d like, I can help you find the payment button on your Tracking page or check why you haven’t had replies — tell me what you’re seeing and I’ll assist.
It was fairly quick it was easy the…
It was fairly quick it was easy the technician was very skilled and very easy to understand and my phones unlocked now so thanks again direct unlock
June 17, 2026
Unprompted review
I am extremely disappointed and thief
I am extremely disappointed with the service I received. I paid in full for a service that did not meet the standards that were promised, and when I raised my concerns, my request for a refund was refused.
From the beginning, communication was poor and my concerns were not taken seriously. The service I received was unprofessional, lacked the quality I was expecting, and failed to deliver what I had paid for. Despite giving the company an opportunity to address the issues and make things right, I was met with resistance rather than support.
What is most frustrating is that after spending my money and receiving an unsatisfactory service, the company refused to provide a refund or take responsibility for the problems I experienced. As a customer, I expected fairness, accountability, and a willingness to resolve legitimate complaints. Instead, I was left feeling ignored and out of pocket.
Based on my experience, I cannot recommend this service. Customers deserve to receive the quality they pay for and to be treated respectfully when issues arise. Unfortunately, that was not my experience.
If you tell me exactly what service it was and what happened, I can make the review much more detailed and impactful.
June 17, 2026
Unprompted review
Reply from Direct Unlocks
Hi — I’m really sorry you had a poor experience and I appreciate you taking the time to tell us.
To look into this and try to put things right we need your IMEI — without it we can’t find your order or investigate. Please use the Live Support link on your tracking page and give the IMEI and any details (screenshots / video). For iPhones, note our Refund Policy requires video proof for an ‘Incompatible Sim’ failure.
A couple of quick points from our policies: “It is not possible to cancel your order once it is paid for” (Terms 2.1) and refunds are only given in specific cases such as “Incorrect Unlocking Code… Criteria Mismatch… Premium Service Failures” (Refund Policy). If your case meets those criteria we’ll work with you; if not, we’ll explain why and offer alternatives.
Send the IMEI and specifics via Live Support and I’ll personally follow up to get this sorted. — Charlotte
Scammers
Scammers, dont use it. First they want 25USD for check (same check coss 0.21USD on unlockbase), then i paid 60USD for standard service unlocking, waited 12hours just to say that i need premium service and pay 120USD more. Dont use it. They refund me as credit note which i could use nly on their stupid service, didnt refund on my credit card. DO NOT USE it.
June 16, 2026
Unprompted review
Reply from Direct Unlocks
Hi — sorry you had a frustrating experience. I can see your order status is "Unlock cancelled by client and full value credit note issued."
To explain what happened per our policies:
- "Eligibility Check: These checks are non-refundable."
- "Criteria Not Met: If your phone requires an upgrade (e.g., from Standard to Premium Service), any initial payments are non-refundable."
- "Standard Services which fail and which are not upgraded to Premium Service will be issued with a credit note only."
- "Credit Notes can be used against any sim unlocking service..."
That’s why you were issued a credit note rather than a card refund. If you’d like, I can help apply the credit note toward the Premium Service to complete the Verizon iPhone 17 Pro Max unlock, or escalate this for review. Reply with your order number and how you’d like to proceed. — Charlotte
The wording is preadatory they make is…
The wording is preadatory they make is seem like one price to unlock and the verbage changes during checkout. Then an additional charge is set right after
June 16, 2026
Unprompted review
Reply from Direct Unlocks
Hi — Charlotte here, and thanks for raising this.
I’m sorry the checkout felt misleading. As our terms explain, "Pre-orders' also referred to as 'Eligibility Checks' are not covered by our money back guarantee" and "Eligibility Check: These checks are non-refundable." We also confirm that "there may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase."
Your order placed on Jun 16, 2026 shows you’ve paid $24.99 for the Eligibility Check and we’re awaiting the Unlocking Payment of $54.00. Please initiate that payment via your Tracking page so we can proceed with the OnePlus CPH2515 (T‑Mobile USA) unlock. If you want, reply and I’ll guide you through the Tracking page.
They are using a legitimate business to…
They are using a legitimate business to cover a scam. If the unlocking is simple they may do it. But first they charge you a small amount in my case £5 to check which phone company, then £25 to check the phone can be unlocked. What they don't tell you is that if it can they will then charge you for attempting it ...£38.
"No income tax, no V.A.T.,. No money back, no guarantee..."
June 16, 2026
Unprompted review
Reply from Direct Unlocks
Hi — I’m Charlotte. Sorry you’ve had a frustrating experience.
A couple of things from our Terms that explain the charges you mention: "2.1 It is not possible to cancel your order once it is paid for." and "7.3 'Pre-orders' also referred to as 'Eligibility Checks' are not covered by our money back guarantee." The Refund Policy also states: "Eligibility Check: These checks are non-refundable." That’s why initial checks and follow-up service charges can appear as separate fees. Refunds do apply in specific cases though — for example, "Incorrect Unlocking Code: ... you'll be refunded."
You haven’t supplied your IMEI, which we need to find your order and investigate. In the absence of any reference we cannot address your specific concerns — please reply with your IMEI or use the Live Support link on your tracking page so we can resolve this quickly.
The service is exactly as advertised
The service is exactly as advertised, you get what you pay for. The code arrived in a timely fashion and work for unlocking the phone in question.
June 16, 2026
Unprompted review
Reply from Direct Unlocks
Hi — Charlotte here. I’m sorry you’re upset — I can explain.
The €14.99 you paid was for an Eligibility Check only; the actual unlock requires the separate Standard Unlocking Payment of €44.00. As our policy says: "Eligibility Check: These checks are non-refundable." and the Terms confirm: "Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order."
Your order status is: Only paid for Eligibility Check, awaiting Unlocking Payment of €44.00. Please initiate the €44.00 payment via your Tracking page to continue. Want me to help you find the Tracking page?
I used DirectUnlocks to unlock my…
I used DirectUnlocks to unlock my iPhone 7 Plus that was locked to the AT&T carrier. The process was very straightforward and easy to follow from start to finish. I received updates throughout the process, which kept me informed and gave me confidence in the service.
What impressed me most was the speed. My iPhone 7 Plus was successfully unlocked in approximately 30 minutes, much faster than I expected. After the unlock was completed, everything worked perfectly without any issues. The service was quick, reliable, and hassle-free.
I am very satisfied with the experience and would highly recommend DirectUnlocks to anyone looking to unlock their device. Thank you for the fast and professional service.
June 14, 2026
Unprompted review
Got scammed they does scams after…
Got scammed they does scam,after giving initial payments they give credits back as refund which are waste of money. No refund to card is provided don't trust at all.
To update this review i need my full refund for standard unlock to my source card account also cancel my unlocks request I dont have more money to pay
June 14, 2026
Unprompted review
Reply from Direct Unlocks
Hi — I’m really sorry you’re upset and I want to help sort this quickly.
I can’t find or cancel your order without your IMEI and order number — you haven’t supplied the IMEI, and “in the absence of any reference, we cannot address [your] specific concerns.” Please use the Live Support link on your tracking page (or reply here with your IMEI + order number) so we can locate your order and investigate.
Some refund rules from our terms:
- “It is not possible to cancel your order once it is paid for.” (T&C 2.1)
- We “will endeavour to cancel any existing order and replace it with new order details” if it’s not fulfilled, but cannot guarantee cancellation. (T&C 9.2)
- Refunds to card are given in certain cases — for example: “Incorrect Unlocking Code...you'll be refunded.” (Refund Policy). Other failures may be issued as credit notes: “Credit Notes can be used against any sim unlocking service...” (T&C 7.10). Premium Service failures are refunded to card. (T&C 7.9)
If you send your IMEI and order number via Live Support now I’ll escalate this for a full investigation and explain what refund option (card vs credit note) applies. — Charlotte
They charged an initial fee of $24
They charged an initial fee of $24, only to increase it to another $50. Then my phone was blacklisted and they wanted another 200+ dollars which I did not pay. I will have to wait the 3 days from T-Mobile to unlock. I think this company needs to be sued by somone and shutdown. People want service, not scams. If you can't offer want is needed, they have no business being in business.
June 13, 2026
Unprompted review
Reply from Direct Unlocks
Hi — I’m really sorry this has been so frustrating.
I can see you paid $24.99 (Eligibility Check) and $54.00 (Standard Unlock) for an iPhone 13 (T-Mobile USA), order placed Jun 13, 2026, and the status shows: "Blacklisted - Premium Service Required" at $174.00. A credit note has also been issued on your account.
A couple of important points from our terms: "Eligibility Check: These checks are non-refundable." and "If a handset is reported lost or stolen (or abused) ... we cannot then refund your payment." At the same time, our policy states: "Premium Services which fail - both your Standard and Premium payments will be fully refunded back to your card if it is not possible to unlock your device having tried Premium Service." You can use your credit note by clicking "Use Credit Note" on the checkout page.
If you want us to proceed, please initiate the Premium payment via your Tracking page. If you prefer to wait for T‑Mobile’s 3‑day unlock, that’s of course your choice — I understand your frustration and I’m here to help however you decide.
— Charlotte
1 star
1 star
In my experience, this service was not transparent about the total cost. I paid the initial fee believing it covered the unlock service, but I was later asked to make an additional payment that was not clearly disclosed beforehand.
The pricing structure felt misleading, and I would not have proceeded if I had known the full cost from the beginning. Because of this lack of transparency, I feel that customers should be extremely cautious before making any payment.
I am very disappointed with my experience and would not recommend this service.
June 13, 2026
Unprompted review
Reply from Direct Unlocks
Hi — I’m Charlotte. I’m sorry you’re disappointed and appreciate the feedback.
To clarify: the Eligibility Check is a separate, non‑refundable service and can show an additional unlock fee. As our Terms state, "There may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase." Our Refund Policy also notes, "Eligibility Check: These checks are non-refundable."
I can see you’ve paid $24.99 for the Eligibility Check and your order is awaiting the $54.00 unlocking payment. Please initiate that payment via your Tracking page to proceed. If you’d like I can double‑check whether a Premium Service is required or explain the charges — reply here and I’ll help.
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