Diroma1980 Reviews 

414
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stunning design of the products, often noting they look even better in person and fit perfectly. Many people highlight the exceptional service and communication, describing the ordering process as smooth and outstanding. Reviewers frequently commend the fast and efficient delivery, with items often arriving sooner than expected, even for international orders. However, some customers also noted concerns regarding shipping services, including unexpected additional customs fees, a lack of transparency about these costs, and occasional longer delivery times.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the exceptional... See more

Quality

Customers consistently note positive experiences with quality, frequently describing products as outstanding,... See more

Delivery service

Customers generally express satisfaction with the delivery service, often highlighting fast shipping and... See more

Service

Reviewers highlight positive aspects of service, with many customers finding the service and product to be up... See more

Order

Reviewers mention positive feedback about their order experience, with many expressing satisfaction and plans... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Product is great as always! Unfortunately Royal mail fumbled the package somehow and as soon as I alerted the Di Roma team something was wrong they immediately got on the phone and made sure Royal... See more

Rated 5 out of 5 stars

The item arrived faster and before expected, despite being shipped from another country, compared to items I’ve ordered in the US. Also, the packaging was unique and stylish with a subtle hint of a go... See more

Rated 5 out of 5 stars

Amazing products, service and shipping timelines. No one likes taxes and tariffs but that is well beyond Angelo’s control. I will continue to pick out the products I want and recognize the obligat... See more

Rated 5 out of 5 stars

First and foremost, the ties, with their design and craftsmanship, are a cut above any other ties at this price point. They could easily sell for $200 in a high-end Men's store in the US. Love the w... See more


Company details

  1. Tuxedo Shop
  2. Fashion Accessories Store
  3. Men's Tailor

Written by the company

Refined excellence, unparalleled Made in Italy craftsmanship expressing the Art of Tradition. Here at Diroma1980 we care about our customers before, during and after purchase.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

414 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(414)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

Repeat and loyal customer.

I have been a customer of Diroma for years. I have ties, braces, pocket silks, knits, cardigans and shirts. All quality, all timeless style and all at a perfect price point. Always quick service. Classy and recyclable packaging with a quality check certificate process which many brands could learn from.

December 5, 2024
Rated 1 out of 5 stars

The product is fine somehow but you…

The product is fine somehow but you have no excuse to not make a black Friday to your clients and make the price lower at least I but two times from diroma so is not good for my pocket

November 24, 2024
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Reply from Diroma1980

Hi Ahmed, thank you for sharing your thoughts. We value all feedback from our customers and are glad to hear that you are pleased with our products. While we understand that sales like Black Friday are popular, we choose to focus on providing consistent value and quality throughout the year. We hope you continue to enjoy our products, and we truly appreciate your support.

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Rated 2 out of 5 stars

Non-existent customer service

My tie arrived about 10 days after I made the ordere.
I contacted the customer service to get information about the shipment but I never received a response from them.

November 11, 2024
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Reply from Diroma1980

Dear Domenico,

Thank you for reaching out to us, and please accept our sincerest apologies for the delay in responding to your email. Unfortunately, it seems your message was overlooked amidst the many emails we handle daily. This is not reflective of the prompt service we aim to provide, and we deeply regret this oversight.

Regarding the 10-day delay you mentioned, we’d like to take this opportunity to clarify.
The tie you purchased was a pre-order item, with an estimated shipping date of November 10th. This information was provided on our website both at the time of pre-purchase and in your order confirmation. Your tie was shipped on November 11th, which is only one day beyond the estimated shipping timeframe.

We would also like to highlight that the term “estimated” is used intentionally, as it allows for some flexibility. While we strive to adhere to these timelines as closely as possible, occasional minor deviations can occur.

We apologise for any inconvenience this may have caused and appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to let us know—we’re here to assist.

Kind regards,
Team Diroma1980

Rated 5 out of 5 stars

Experience

I’m very satisfied with the quality of the tie—it looks and feels premium, exactly as advertised. The fabric has a great texture, and the color is vibrant, making it perfect for both formal and casual occasions. However, I was a bit disappointed by the additional customs fee, which I wasn’t expecting. It would be great if this could be clarified upfront. Overall, a great product, but keep the extra charges in mind when ordering internationally.

November 2, 2024
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Reply from Diroma1980

Hi Mirko,

Thank you so much for your feedback. We’re delighted to hear that you’re happy with your product!

Regarding the import duties, we would like to clarify that our website mentions that we ship from the UK and that duties may be asked for payment. Due to Brexit, shipments to Europe may be subject to import duties, which is something we strive to make transparent. This information is also included in the order confirmation email you receive immediately after placing your order.

We truly appreciate your understanding, and if you have any further questions or need assistance, please don’t hesitate to reach out.

Best regards,
Team Diroma1980

Rated 5 out of 5 stars

Good product, though some remarks

Hi,

Thank you for the products—delivery was smooth and timely.

I have one comment regarding the shirts: the two buttons on the collar are difficult to close with my fingers. Additionally, I find the collar tips a bit too large for my taste.

No comments on the ties—they are splendid!

Best regards,

Yeff
Rotterdam

October 27, 2024
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Rated 5 out of 5 stars

Worth every penny

Beautiful website selling beautiful items that are shipped fast and safe...what more could one want for the value for money! Brilliant work Diroma1980 and bravo!

October 29, 2024
Rated 5 out of 5 stars

Lovely ties

I don't know what took me so long to write a review, but I already made multiple purchases. All I can say is, that you won't find such a huge amount of beautiful ties anywhere else, but on Diroma1980. They're worth every penny and thank you Angelo for making ties look great again. Trust me, you never wanna go buy ties anywhere else, but on Diroma1980. Beautiful crafted!

August 28, 2024
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Rated 5 out of 5 stars

Great Italian manufactured, quality ties

Angelo responds within 24h to messages. The ties are packed nicely. It is a joy just to unbox the products. The ties are of superb quality, soft to touch and most important, the dimple stays all day. I will be a repeat customer.

October 27, 2024
Rated 5 out of 5 stars

Pocket square Pouch

I loved the pouch that my pocket square came in. The scent it was sprayed with was so good I still have it kept in my dresser to keep it smelling nice. Will be ordering from you again soon.

October 22, 2024
Rated 5 out of 5 stars

Great buying experience

Great buying experience. Fast on the delivery and the product( in my case a beautiful shirt and great poquet squares) just amazing. The only issue is that the product come from UK and import taxes are high… but quality is great!

October 13, 2024
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Rated 4 out of 5 stars

Product review

Amazing product! Especially the wide stripe pattern, the collar shape and width of the collar is what makes this shirt unique. My only issue was the sleeve length, I ordered one size up so the collar size is just not too big and the sleeve length just not too short. Maybe if the sleeves had more fabric to it’s lenght, it could improive the product. Price/value ratio is really outstanding. Thanks!

September 29, 2024
Rated 5 out of 5 stars

Amazing experience in every aspect

Amazing experience in every aspect. From the customer service restocking a product specifically for me, to the actual tie I bought which is a great example of quality materials and manufacturing.
Grazie Angelo, alla prossima!

September 26, 2024

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