discandooo Reviews 2,176

Transport company waiting for order to be released for almost two weeks now. Customer service from Discandoo again (!) reluctant to answer any queries. Happened in April well. I strongly suggest you start using a tracking system like everybody else these days.

Update: On June 7th received a reply to my about 10th email to them, in which they apologized for any inconvenience caused and stated the cause being a warehouse move. They promised to launch an investigation about the status of my order and update me on their findings. No update was ever received but the package had moved! However, when I picked it up, it only contained three of the ordered six products. Based on my experience, i don't expect to receive a reply or a refund so I will cut my losses.

Discandoo could not send my order because I didn't choose freight carrier they recommend. Communication was not good.

Just delivered 1/3 of the ordered products. They do not respond any contact tries. Toimitti vain 1/3 osan tuotteista ei vastaa mihinkään reklamaatiokirjeisiin tai kyselyihin! Luottokortti yhtiö ei auta kun kyse alkoholista ;-)

I didn't get last order.. Shippii doesn't answer when I ask about my delivery.

three weeks and the goods still haven't left

Haven’t heard from them since I placed the order 2 weeks ago.

Buing experience was nice and easy. But I haven't got anything. Shippii said "thank you" and perhaps forgot the order.

I made ordered in April, got confirmation but after that nothing. Have sent several emails, no reply. Discandoo was a disappointment, they only take your money.

Missing product. I have contacted their email address three times and no one answers. The most ridiculous thing here is that my friend's order was missing the same product. I can't recommend to anyone.

2 weeks from order, no status information and no reply to my email.

2 weeks ago made the order... not even picked up by today... really crappy service - next time will buy from somewhere else

Too much waiting. Last time it was about 2 month. It s crazy

I havenot recived the delivery for my order DI2000017095 .I have contacted the shipment company shippii but i expect that my delivery is stolen .
Tracking history tells me at 23.4.2024 delivery was in Kokkola at 05.53 and after that in Kouvola at 08.27.
Kokkola is neighbour town 30 km away but kouvola is in the south est of finland 600 km away.

I haven´t heard anything of the purchase since I paid it.

The last order arrived without two of the ordered products. I tried to contact customer service in both countries (Finland and Germany) but they did not answer even after 3 weeks. In my opinion, my complaint could be easily verified because there were missing kilograms and the dimensions of the parquets did not allow the missing products to fit in the parcels sent. Anyway, in the future I will turn to another company because even if the prices are attractive... the relationship with the client was non-existent in my case.

Order is missing one item! No answer to emails, missing item not refunded!
I would stay away from this shop. I know I will.

You have cancelled my order, I don't understand why! I have make my transport offer at Last when I make my order to you.

Of the 12 different products I ordered 4 were missing from the shipment, so the hit rate was definitely not great. There have been no mention of this from discandoo when the order went through, if they were out of stock it would have been nice to be able to change them to some other products, but nothing...

If it was an error, hopefully I'll get a refund for a decent amount since I have now paid an unnecessary amount of shipping. I might change the review if I ever hear back from the customer service.

Edit: Update, it's now been a week since I e-mailed about a refund and still no answer.