Discount Cream Reviews 448

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 219 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product quality, competitive pricing, and efficient order processing. Many people highlight the fast and reliable delivery service, noting that items often arrive quickly and are well-packaged. The overall consensus points to a highly professional and customer-focused business. However, some customers also noted issues with incorrect or damaged items upon delivery, and a few experienced delays or problems with their orders not being received. There were also isolated comments about product quality not meeting expectations, specifically regarding certain cream products not whipping correctly or canisters containing less product than advertised.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast delivery times,... See more

Product

People report positive experiences with product, often highlighting the quality and effectiveness of items... See more

Order

Customers had positive experiences with order processes. Many reviewers found ordering easy, with some... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the reasonable and affordable... See more

Quality

Clients share positive opinions on quality, with many praising the products as "top quality" and "great."... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service every time used. We purchase cream chargers regularly from Discount Cream. The offer decent prices, chargers arrive quickly and well packaged. We once ordered the wrong item and they h... See more

Rated 5 out of 5 stars

Wanted an alternative set of flavoured syrups without the compromise but all the goodness. I came across this company and the layout of the website meant looking for what I wanted easy, flexible... See more

Rated 5 out of 5 stars

Went online to review thier products, I was specifically looking for salted caramel syrups. Identified what I was looking for and also another one I wanted to try. They are a good price and free shipp... See more

Rated 5 out of 5 stars

The initial delivery was late and turned up damaged and one of the 2 items was wrong. The damage and late delivery was down to DPD incompetence. Nikki in customer service went above and beyond trying... See more


Company details

  1. Wholesale Food Store
  2. Catering Food and Drink Supplier
  3. Coffee Store
  4. Coffee Wholesaler

Written by the company

Discount Cream is a catering supplies business specialising in pressurised gases used in catering such as N2O Cream Chargers, N2 Nitro Canisters and CO2 Cartridges! We also carry a variety of lines for the catering and hospitality businesses around the UK: from Flavouring Syrups, such as Monin and Sweetbird to Lavazza Coffee and Cadburys Hot Chocolate. Our goal is to be your one-stop-shop for all catering supplies! We have one of the latest dispatch times in the catering supplies industry - meaning you can order up to 4pm (Monday-Friday) to receive Next Day Delivery!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

448 reviews

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Replied to 90% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

No delivery attempted - no contact - no refund

No delivery attempted, package returned to sender, absolutely zero communication from seller. Seller ignored my contact and request for resolution. I'm now missing money and a week later without my products.

Edit: I don't think it's unreasonable to expect you to notify me, send the order again, or refund the order without me having to get in touch multiple times, when you've said yourselves you've already received it back into your warehouse. The fact remains that you never contacted me at any point and the issue was never resolved until I'd left this review.

Edit 2: After agreeing for the order to be sent again for delivery today, it's still not been sent and is not arriving today.

April 9, 2026
Unprompted review
Discount Cream logo

Reply from Discount Cream

Hi Sean, Many thanks for your feedback.  As explained your order was too large for a DPD locker and DPD sent it back to us.  Your email went to spam and we sincerely apologise for not noticing it sooner.  I offered to refund you in full but you wanted your order sent out again. I will track this for you tomorrow; however, I don't foresee any issues this time.  Kind regards Gillian.

Rated 1 out of 5 stars

I've had no correspondent from you and…

I've had no correspondent from you and my parcel has still not been delivered it's been nearly two weeks

March 27, 2026
Discount Cream logo

Reply from Discount Cream

Hi Thomas,

Thanks for taking the time to review us. At a quick glance, it looks like this was signed for on 28th March already, if ever you are having any trouble with a delivery, please contact us via email or phone and a team member would be happy to help you. I've asked someone from customer care to contact you regarding this order.

Thank you,
Roisin

Rated 5 out of 5 stars

Brilliant

Brilliant! My order turned up extremely fast, paid far less than Amazon, will definitely be using them when my current supply runs low

March 27, 2026
Rated 1 out of 5 stars

Awful didn't process

February 19, 2026
Discount Cream logo

Reply from Discount Cream

Hi Ben, sincere apologies that you haven't received the expected service. As you know we had to cancel your order because you couldn't provide the correct documentation for verifying your business. Unfortunately, due to the nature of the product purchased, we do need to be vigilant. Apologies again and thank you for your feedback.

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