Great service every time used. We purchase cream chargers regularly from Discount Cream. The offer decent prices, chargers arrive quickly and well packaged. We once ordered the wrong item and they h... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Wanted an alternative set of flavoured syrups without the compromise but all the goodness. I came across this company and the layout of the website meant looking for what I wanted easy, flexible... See more
Went online to review thier products, I was specifically looking for salted caramel syrups. Identified what I was looking for and also another one I wanted to try. They are a good price and free shipp... See more
The initial delivery was late and turned up damaged and one of the 2 items was wrong. The damage and late delivery was down to DPD incompetence. Nikki in customer service went above and beyond trying... See more
Company details
Written by the company
Discount Cream is a catering supplies business specialising in pressurised gases used in catering such as N2O Cream Chargers, N2 Nitro Canisters and CO2 Cartridges! We also carry a variety of lines for the catering and hospitality businesses around the UK: from Flavouring Syrups, such as Monin and Sweetbird to Lavazza Coffee and Cadburys Hot Chocolate. Our goal is to be your one-stop-shop for all catering supplies! We have one of the latest dispatch times in the catering supplies industry - meaning you can order up to 4pm (Monday-Friday) to receive Next Day Delivery!
Contact info
South Caldeen Road, ML5 4EG, Coatbridge, United Kingdom
- 01143 215050
- support@discountcream.co.uk
- www.discountcream.co.uk
4.7
Excellent
448 reviews
Replied to 90% of negative reviews
Typically replies within 24 hours
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Always good service
Always good service! Good products and fast delivery! As a business owner I appreciate you !
February 11, 2026
EXCELLENT PRICE AND DELIVERY.
March 20, 2026
Unprompted review
Price is very reasonable and delivery…
Price is very reasonable and delivery was fast overall great service and delivery
April 7, 2026
Good product and very quick delivery.
March 31, 2026
Made a order and then had to return it…
Made a order and then had to return it due to a mistake on my behalf,had great service all the way along and just received my refund
April 2, 2026
No delivery attempted - no contact - no refund
No delivery attempted, package returned to sender, absolutely zero communication from seller. Seller ignored my contact and request for resolution. I'm now missing money and a week later without my products.
Edit: I don't think it's unreasonable to expect you to notify me, send the order again, or refund the order without me having to get in touch multiple times, when you've said yourselves you've already received it back into your warehouse. The fact remains that you never contacted me at any point and the issue was never resolved until I'd left this review.
Edit 2: After agreeing for the order to be sent again for delivery today, it's still not been sent and is not arriving today.
April 9, 2026
Unprompted review
Reply from Discount Cream
Hi Sean, Many thanks for your feedback. As explained your order was too large for a DPD locker and DPD sent it back to us. Your email went to spam and we sincerely apologise for not noticing it sooner. I offered to refund you in full but you wanted your order sent out again. I will track this for you tomorrow; however, I don't foresee any issues this time. Kind regards Gillian.
Great coffee at a great price.
March 30, 2026
I've had no correspondent from you and…
I've had no correspondent from you and my parcel has still not been delivered it's been nearly two weeks
March 27, 2026
Reply from Discount Cream
Hi Thomas,
Thanks for taking the time to review us. At a quick glance, it looks like this was signed for on 28th March already, if ever you are having any trouble with a delivery, please contact us via email or phone and a team member would be happy to help you. I've asked someone from customer care to contact you regarding this order.
Thank you,
Roisin
Brilliant
Brilliant! My order turned up extremely fast, paid far less than Amazon, will definitely be using them when my current supply runs low
March 27, 2026
Brilliant service fast delivery great…
Brilliant service fast delivery great range of products excellent prices
March 25, 2026
They would not deliver out of the uk to…
They would not deliver out of the uk to Australia
March 24, 2026
No messing about!
No messing about, Quick efficient service, with no delays. Order arrived on time and was well wrapped.
March 16, 2026
Excellent product quality and…
Excellent product quality and outstanding service. The item exceeded expectations, and delivery was fast and efficient. Highly recommended!
March 13, 2026
Awful didn't process
February 19, 2026
Reply from Discount Cream
Hi Ben, sincere apologies that you haven't received the expected service. As you know we had to cancel your order because you couldn't provide the correct documentation for verifying your business. Unfortunately, due to the nature of the product purchased, we do need to be vigilant. Apologies again and thank you for your feedback.
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