Paid to the account listed on website (for manual bank transfer). Turned out the business and account number no longer existed. Payment returned. Complained. Given another account. Paid to that. Notic... See more
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Have had a domain with them for 10 years. Suddenly the domain disappeared off the web and my email addresses stopped working. communicated with them by Phone and email, got all sorts of promises but... See more
Lost control of one of my .com domains. I think they rely on a reseller aplus.net for their .com domains, and they'd forgotten to pay them, but the support folks are too useless to understand this, no... See more
The customer support service was very helpful. I encountered some billing issues, and they were willing to assist me in resolving them on the same day with exceptional courtesy even though it was me t... See more
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1.6
Bad
26 reviews
No history of asking for reviews
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Beware! No Customer Support
No service or replies from their helpdesk. I've sent several requests, never received a reply after 3 weeks! Phone just rings,
Do not use them!
August 16, 2023
Unprompted review
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This company should be avoided
This company should be avoided. I have a bunch of domains with them so I can't get out straight away. My invoices say I've paid via crypto currency which I have not, they've re enabled auto renew which I turned off, they charged my cc ahead of time with an unauthorized transaction. I have notified relevant authorities to pursue this.
January 6, 2022
Unprompted review
Avoid, totally useless
Have used these guys for years. But a few years back I think there was a change in management. The web portal is a nightmare, auto renew often fails, support is horrible. In the process of transfering all my domains out. Approx 50% of the Transfer codes appear to be invalid (2 of them are 'TEMPPASSWORD'
September 6, 2021
Unprompted review
Ended up with Discountdomains by…
Ended up with Discountdomains by default after the previous company sold out.
Their website is 100% the worst I have used. They are also on the more expensive side as far as domain providers go. Ended up switching companies as I couldn't actually figure out how to pay them for my domain. Thanks to Google Domains for making it so easy and seamless.
August 22, 2021
Unprompted review
Avoid - terrible customer service
Failed to inform me about domain expiry. Charged me extra fees for renewal but refused to refund those upon request. Provided me emails logs proving they had failed to contact me as per their own T&Cs. Blamed me for not updating my contact details, when they have literally not changed in 10 years - they lost them in a system migration (yet my login is literally my email address and they still couldn't find it). Refuse point blank to consider any refund or rectifying action. Escalation met with same "No" response, without ever demonstrating they had actually done their job properly.
March 3, 2021
Unprompted review
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