DiscountMags.com Reviews 211

I noticed that, in recent years, the amount of savings achieved by using DiscountMags.com has gone down each year, compared to the cost of a direct subscription obtained through the publisher. Also, I experienced confusion in distinguishing between communications received from DiscountMags and solicitations sent by the publisher. I sent an email to customer service and explained these issues in detail. I never expected a response. However, I immediately received a detailed and thoughtful reply from a human being, not a computer or a robot, who even provided her name. This type of response is so rare that I sent a thank you note in follow up. The company's response didn't make the impact of inflation go away. But I had the satisfaction of knowing my comments were reviewed carefully and taken seriously.

I paid for a magazine subscription on April 9 th and have yet to receive it. Unable to reach anyone by phone. No one answers. I'm afraid I was scammed and out $22.80. I would not recommend using them. I'm determined to get a full refund. That's money I worked hard for

I've use DiscountMags service for several years and for several different magazine and have always been satisfied with their service and response to questions or problems.

Customer beware. My order for a dictionary that I paid for was missing from the box that was damaged in the mail due to poor packaging. I have pictures of the post office's message about it and also the physical package that was wrapped in plastic that didn't contain the dictionary I ordered due to poor packaging.

I called DiscountMag three or four times only to get AI responses and their AI said they would arrange to send the dictionary but they didn't. Nor did I receive a message about it. When I tried to connect with a human person, I received the message that it would take 3-4 days for a DiscountMag rep to return my call.

I wrote about my issue on their website form but no one responded and there was not a way to make a copy of my complaint and DiscountMag does not publish their email address.

I got their email address when I started a dispute in Paypal. They sent Discountmag's email address but Trust pilot does not allow an email to be included in a review. I also wrote on their website about the issue and that I wanted them to reimburse me $29.06 for the dictionary. I received no response from DiscountMag.

I'm glad to say that Paypal came through and reimbursed me for the $29.06. I also reported my experience to the BBB ie that I did not receive my order due to poor packaging and that DiscountMag has abysmal customer support.

Paypal reimbursed my charges (in 3-4 days)! For all the time I spent trying to make this right, could a DiscountMags rep please send me a an excellent used copy of Merriam-Webster's Collegiate Dictionary 12th edition, published in 2025 and package it well. Also please work harder for the customer's satisfaction!
Best, Elizabeth Jesse

I have been ordering from them for years. If you have an issue just contact them and they will fix it.
Highly reliable.

I ordered a renewal of a magazine and this was last May 2025. I should have received the fall issue. Well, it's Spring in 2 days and they have yet to fulfill my order. I will not renew or order any magazines through them again. Buyer beware!!!!!!!

Erin understood my problem with a NewYorker digital subscription only being accessible through Magzter, and was able to cancel the subscription and issue an immediate refund.

She was also knowledgeable enough to assure me that I would not encounter the same problem with my Economist digital subscription.

Lawanda was extremely helpful and patient and answered all my questions. I really appreciated her help.

taking 2 months to get magazine
no live operator
Finally got updated

An update to previous review of discountmags. They made good and reinstated my subscription. Just be sure you are careful when on the website etc to make sure you’re not accidentally canceling something you didn’t mean to

ERIN made my experience exceptional!!!
She was knowledgeable, professional, patient and very kind! She was able to help me renew a High Five gift subscription for a very reasonable price and remove the very confusing auto renewal from my account so that next year I can upgrade my granddaughter to the Highlights magazine.
Discount Mags is very fortunate to have Erin communicating so effectively and kindly to your customers!

Totally separate from their product delivery…the absolute most amazing alternative to live support bot. No lie. Call them right now. It’s kookie good. And satisfied w my subscriptions

DiscountMags gives me great value for subscriptions and (very importantly) sends me notifications when renewals are due. When I recently had trouble with missing issues from on publisher, the folks at Discount Mags did the work to get the issues restored. It was way more than I'd expected - what great service!

Seldom do I find a representative who is as patient and kind as Lawanda has been! We must have been on phone for about hour and half and she was as sweet and patient in helping me complete my order correctly as anyone I have ever worked with…
She is a “real treasure”and your company
Is a better company because of Lawanda! She is truly “The Best”!!!

The problem I had has been solved and I appreciate the way it was handled. Lawanda brought out her A-game and I appreciate her help. I will be happy to order my magazines from Discount Mags in the future. Thanks again Lawanda and Discount Mags!

Discount Magazines is a great way to shop for myself, my family and my friends! They always provide excellent customer service and support! I’ve never been able to beat their prices which saves me a lot of money. Their workers are a knowledgeable,professional and well trained. I know that I can count on you! I’ve got some friends who are so difficult to shop for so now I’m sending them the gift that keeps on giving=magazines! One friend had a friend who always gave her a particular magazine for(I think)49 years! When that one passed away I started buying her the same magazine as her friend gave her. I’ve also bought her other magazines. I saved a lot of money buying for them and for myself too! Thank you for calling me when I didn’t see your email! I’m able to buy more magazines due to a substantial discounts that you provide! Thank you for going above and beyond to help me out and emailing me when I’m needing to continue a subscription! Discount Magazines is a wonderful resource! Thank you so much!

Over a month ago, I ordered a 1-yr subscription to a weekly magazine, The Week.

I'm still waiting for the first delivery.

Lawanda was pleasant, very helpful, patient, and a pleasure to work with. Kudos on this excellent customer service representative.

Customer Service Representative Lwanda was professional, competent and knowledgeable. She solved my issue in less than a minute and was enjoyable to speak with.

Lawanda was very thorough and rapidly helped me resolve my issue with a magazine subscription that had gone undelivered for a year. Thankfully the magazine extended the subscription another year to make up for the year of lost issues. She was very communicative and I never felt like I had to wait very long for a response from her. Thank you for all your help!