Discount Rubber Direct was so easy to deal with unlike many other MRO supply stores. They made my order process so easy, even being a tax exempt customer! Not to mention cost, I bought double the quan... See more
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Fantastic customer service. After spending a few minutes with a Salesman he guided me into exactly what I was looking for and I have the product in my hands in less than a week. An amazing resour... See more
John Pelz has been great to work with, service and price of material very reasonable. My relationship with Discount Rubber could not be any better. Best Regards, Ronnie Troutman Phoenix Tape and... See more
Our orders come quickly, which is only part of the 5 stars... We have had 2 issues with damaged boxes and lost product. With the second call to report missing items, we may have caused some conc... See more
4.8
Excellent
507 reviews
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Bad products and customer service
Ordered cut tile samples of gum rubber for $80 - the samples were not even cut straight and jagged on some edges, additionally there were black smudge marks all over the rubber which could not be removed. Company sent replacements that were also poorly cut with same marks. When I requested to return I was told I missed the return window (even though I was out of town when the package arrived) and received a poor product. When I reached out again to return, customer service just ignored my emails. Do no recommend at all!
April 29, 2025
Unprompted review
Responsive customer service.
John was very responsive to a question I had about shipping. He made sure I received my order.
October 20, 2025
The shipping took two weeks
The shipping took two weeks. It was described as being 2-3 days. Otherwise, just fine.
I had to buy local for 60% more. I had no idea when the delivery would actually arrive
October 19, 2025
Website easy to use.
It was easy to find what was needed. The customer service was great.
October 23, 2025
Make sure you get CC billing address correct if different than shipping address.
We had a few issues with getting our order information to match up precisely with the credit card info enter at the order entry and then having your Sales Contact pre-entering an order. Took a little patience and extra time to get the order done and out but we are happy it did get done and to us.
September 30, 2025
Fast delivery
August 20, 2025
Personalized services and expedited…
Customer service was extremely helpful. And, they personalized services for our nonprofit and expedited shipping! :-)
August 5, 2025
John Pletz makes it easy to work with…
John Pletz makes it easy to work with discount rubber. So far our first two orders how gone exceptionally well. We will be buying more from John going forward no doubt!
August 1, 2025
always great doing business with Discount Rubber Direct
Great prices, great products and timely delivery. thank you
July 7, 2025
Guys who answered the phone had…great attitudes and were very good
Guys who answered the phone had immediate answers and we got our product in a very timely manner.
June 10, 2025
John knows his stuff and is very easy…
John knows his stuff and is very easy to get a hold of. You don't half to do "millions" to get personalized service. Thanks a million !!
May 30, 2025
John did a great job following up with…
John did a great job following up with my product questions and request for samples. He promptly provided shipment tracking information for my orders. Definitely, what you are looking for when trying to source materials.
April 30, 2025
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