We have just come back from a lovely week in Malta staying at the Mayflower hotel. After finally meeting two team members from Discover Access they were friendly, polite and explained previous questi... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Very nice hotel in a great location with very friendly staff. Breakfast was fine for the price and room was very spacious. The only downside was not being able to get an English news channel or any de... See more
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The booking process was first class, well managed and so easy. We asked for a specific date and within 24 hours received confirmation and payment details. No problems from me. The resort of club d... See more
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Loved it at club las calas Great location and not more than 10 mins walk from the sea front. Great on site restaurant for breakfast/lunch & evening meals. Only downside which is being addressed... See more
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Company details
Written by the company
Access Clubs is your passport to affordable holidays at quality worldwide resorts. With Access Clubs, not only does everything look simple, it is simple. We provide you with advice, choice, quality and service. As Access Clubs Holiday Owners you will have continuing entitlement to fabulous holiday accommodation at a selection of quality international resorts and you will enjoy an efficient reservations service. Simply call the Access Clubs Reservation Centre to book at any of the Access Clubs resorts or in any of more than 2,000 resorts worldwide, through our association with other developers. Enjoy also that last minute extra holiday: look out for weeks on offer exclusively to you at discounted bargain rates. We have a simple philosophy: we believe in providing you with the very best holiday… anywhere and always!
Contact info
P.O. Box 8 , SPB 1000, St. Paul's Bay , Malta
- +356 21582416
- customerservices@discoveraccess.biz
- discoveraccess.biz
4.1
Great
196 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
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Great Malta stays with Discover Access.
We have been using Discover Access for some years and they have always made the effort to make our holidays as good as possible. Staff are always helpful and friendly and they always find us the best accommodation to suit us. Our last trip was to the new Primers Hotel and we were very pleased with the accommodation and where it is, and look forward to our next stay in November.
January 26, 2026
Unprompted review
Reply from Discover Access
Dear Mr. Wager,
Thank you for your continued loyalty and for taking the time to share such lovely feedback. It means a great deal to know that over the years our team has consistently helped make your holidays enjoyable and has always worked to find the accommodation best suited to your needs.
We’re especially pleased to hear that you enjoyed your recent stay at the Primera Hotel and that both the accommodation and location met your expectations. Your kind comments about our staff are truly appreciated and will certainly be shared with the team.
We look forward to welcoming you back again in November for another wonderful stay with discoverAccess.
Kindest regards,
discoverAccess
Good experience overall
Good experience overall. Booking and communication with DiscoverAccess went well.
With regards to Fairways Club, our accommodation was clean and spacious. We were near the large pool and pool bar. This was always clean.
We didn't eat at the onsite restaurant. The only issue we had was the remote location, there was only a supermarket nearby and very little in the way of cafes/restaurants close by.
April 17, 2026
Unprompted review
Reply from Discover Access
Dear Mr. Crabtree,
Thank you for your review and for sharing your experience with us.
We’re pleased to hear that the booking process and communication with discoverAccess went smoothly, and that you found the accommodation at Fairways Club clean, spacious, and well located within the resort.
It’s also great to know that the pool area and facilities were well maintained during your stay. We do appreciate your comments regarding the surrounding area. While the resort’s quieter location appeals to many guests looking for a more relaxed atmosphere, we understand it may not suit everyone seeking a wider choice of nearby cafés and restaurants within walking distance.
Thank you again for your balanced feedback, and we hope to welcome you back on another holiday in the future.
Best regards,
discoverAccess
Another great holiday with Discover Access
Another great holiday with Discover Access this time at the Primera hotel, the new home resort. From booking to arrival everything goes smoothly. All the staff are very friendly and helpful and its always nice to see Ronnie,the transfer company,waiting for us with a smile on arrival to Malta airport. This was our first visit to the Primers hotel and all the staff there are marvellous. We did have a small problem with a socket in the room which we reported in the morning when going out for the day and it was fixed by the time we got back. All in all another great holiday with Disvover Access.
March 14, 2026
Unprompted review
Reply from Discover Access
Dear Mrs. Buick,
Thank you so much for such a wonderful and detailed review. We’re delighted to hear that everything ran smoothly from booking through to arrival, and that your first stay at the Primera Hotel as our new home resort met your expectations.
It’s especially pleasing to know that both our team and the resort staff made you feel so well looked after, and that even the small issue in your room was resolved promptly—just as it should be. We’ll also be sure to pass on your kind words to Ronnie; he’ll be very happy to be mentioned.
We truly appreciate your continued trust in discoverAccess and look forward to welcoming you back for another great holiday soon.
Warmest regards,
disvoverAccess
Our trips are always enjoyed to the max…
Our trips are always enjoyed to the max , your reps at the location are always very friendly and helpful
May 4, 2026
Unprompted review
Reply from Discover Access
Dear Sir,
Thank you very much for your kind feedback!
We’re delighted to hear that you consistently enjoy your trips and that our on-site team has made such a positive impression. I will be sure to pass on your comments to them—they’ll be pleased to know their efforts are appreciated.
We look forward to welcoming you again soon.
Warmest regards,
discoverAccess
Great location
Great location in the middle of Bugibba. Large room with balcony and small fridge. 2 small swimming pools. The one in the basement is really warm & looked brand new.
All the staff are very friendly & helpful. We had a problem with the TV which was fixed straight away.
Could do with some towel rails and a bigger sink in the bathroom. Housekeeping cleaned & tidied everyday.
April 26, 2026
Unprompted review
Reply from Discover Access
Dear Mr. Townsend,
Thank you for your kind review.
We’re very pleased to hear that you had an enjoyable stay and that our team looked after you well, particularly in resolving the TV issue promptly. It’s also great to know that our housekeeping standards met your expectations.
We appreciate your constructive feedback regarding the bathroom facilities and will certainly take this on board as we continue to improve.
We hope to welcome you back again soon.
Kind regards,
discoverAccess
Excellent new hotel
Excellent holiday with new hotel services was great clean and tidy and very polite location in the centre of St Paul's bay
March 29, 2026
Unprompted review
Reply from Discover Access
Dear Mr Grant,
Thank you very much for your excellent 5-star review. We are thrilled to hear that you had such an enjoyable holiday and that you were pleased with our new services, as well as the cleanliness and upkeep of the hotel.
It is especially rewarding to know that our team’s politeness and our central location in St Paul’s Bay contributed positively to your stay.
We truly appreciate your feedback and look forward to welcoming you back again in the near future.
Kind regards,
discoverAccess
Very nice hotel in a great location…
Very nice hotel in a great location with very friendly staff. Breakfast was fine for the price and room was very spacious. The only downside was not being able to get an English news channel or any decent channel for that matter
March 24, 2026
Unprompted review
Reply from Discover Access
Dear Mrs Collins,
Thank you very much for your kind review. We are delighted to hear that you enjoyed our location, found the team friendly, and appreciated the spacious room and value of the breakfast.
We do take note of your comments regarding the TV channels and will certainly look into improving this aspect of our guests’ experience.
We hope to have the pleasure of welcoming you back again in the near future.
Kind regards,
discoverAccess
Close to airport & heated pools
Close to airport & heated pools , friendly restaurants and people, room was decent & close to seafront, sorted a few excursions through Tracey on site, food at restaurants nice, great bar service & friendly
April 9, 2026
Unprompted review
Reply from Discover Access
Dear Mr. Stansfield,
Thank you for your lovely review. We’re pleased to hear you enjoyed the convenient location, our heated pools, and the welcoming atmosphere both on-site and around the area. It’s great to know your room suited your needs and that you were able to make the most of the seafront and nearby restaurants.
We’ll be sure to pass on your kind comments to Tracey and the team, who will be delighted to hear they helped enhance your stay.
We appreciate your feedback and hope to welcome you back again soon.
Warm regards,
discoverAccess
Booking is easy and staff friendly and…
Booking is easy and staff friendly and very helpful. Accomodation clean and accessible to local transport and restaurants.
March 14, 2026
Unprompted review
Reply from Discover Access
Dear Mr. Mclean,
Thank you very much for your kind feedback. We’re delighted to hear that you found the booking process straightforward and our team friendly and helpful. It’s also great to know the accommodation met your expectations in terms of cleanliness and location.
We truly appreciate you taking the time to share your experience and look forward to welcoming you again in the future.
Kind regards,
discoverAccess
Access2leisure
Access2leisure were very helpful and did everything to facilitate our holiday to club last calas in Lanzarote. From booking to arranging transfers from the airport. Complex excellent and everyone welcoming and friendly. Will definitely be returning next year.
March 19, 2026
Unprompted review
Reply from Discover Access
Dear Mr. Morrison,
Thank you for your kind review. We are delighted to hear that you had a positive experience with Access2Leisure and that our team was able to assist you throughout your booking and travel arrangements.
It is also wonderful to know that you enjoyed your stay at Club Las Calas and found the resort and staff welcoming.
We truly appreciate your feedback and look forward to assisting you again for your next holiday.
Kindest regards,
discoverAccess
Club Las Calas
We had good feedback with the team when booking our holiday at Club Las Calas through Discover Access.
One of the pools was being maintained and they informed us of this incase we wanted to change our plans.
The complex was having work completed which will look great. Clean, friendly staff, entertainment night and games in the day, lovely pools.
We will be going back.
February 19, 2026
Unprompted review
Reply from Discover Access
Dear Mrs. Cowpland,
Thank you very much for your fantastic 5-star review.
We are delighted to hear that you had such a positive experience when booking your holiday at Club Las Calas through discoverAccess. Providing clear and transparent information—such as advising on maintenance works in advance—is something we place great importance on, so it is very rewarding to know this was helpful to you.
It is also wonderful to hear that you enjoyed the resort facilities, the friendly atmosphere, and the entertainment on offer. Your kind comments truly reflect the experience we aim to deliver to all our members.
Most importantly, we are thrilled to know that you are planning to return—there is no better compliment.
Thank you once again for your valued feedback, and we very much look forward to assisting you with your next holiday.
Kind regards,
discoverAccess
Spring Break 2026
As we were new to Discover Access,we were sceptical at the start, we find the process easy and the staff very friendly. Everything was simple and straightforward, we were even able to arrange a shuttle from the airport to the hotel. I’m back again.
The hotel was clean and friendly, the outdoor pool was a little chilly in March but the indoor pool was great, at the time of our visit there was no evening restaurant but as there were many eateries in very close proximity it didn’t matter at all. The hotel we stayed at was the Primera, St Paul’s Bay, it has full access for all.
March 1, 2026
Unprompted review
Reply from Discover Access
Dear Sir,
Thank you very much for your wonderful 5-star review.
We are delighted to hear that, despite your initial scepticism, your experience with discoverAccess proved to be simple, straightforward, and enjoyable. It is especially pleasing to know that our team made a positive impression and that arrangements such as your airport shuttle were handled smoothly.
We are also glad that you had a comfortable stay at the Primera Hotel, and that you found the hotel clean, welcoming, and accessible. It is great to hear that the indoor pool added to your experience, particularly during the cooler March period, and that the surrounding dining options provided plenty of choice during your stay.
Most importantly, we truly appreciate your trust in returning to us again—this means a great deal to the entire team.
Thank you once again for your kind comments, and we very much look forward to welcoming you back for many more enjoyable holidays.
Best regards,
discoverAccess
Basic
Basic, standard hotel but clean and tidy with helpful friendly staff. Lovely indoor heated pool although no small bench seat in the changing room. Nice roof top pool and sun terrace area. At the moment it’s quite noisy in the area due to the ongoing construction around the main square. My main concern and complaint for guests is the amount of night time noise coming from the pub opposite which stays open until 4am! Sound travels at night . The pub is called Monavale . This will put people of staying especially in the lower floor rooms adjacent to the pub . The one breakfast we had was just about adequate . Didn’t eat there after that we went to the lovely Michele’s opposite the bus station. €9 for a delicious English Breakfast including a good mug of tea. Nice clean place.
March 7, 2026
Unprompted review
Reply from Discover Access
Dear sir,
Thank you for taking the time to share your detailed and balanced feedback. We genuinely appreciate both your positive comments and your constructive observations.
We are pleased to hear that you found the hotel clean and tidy, enjoyed the pool facilities, and experienced friendly and helpful service from the team. It is also encouraging to know that certain aspects of your stay met your expectations.
At the same time, we fully acknowledge your comments regarding the surrounding noise, particularly in relation to the nearby Monavale, as well as the ongoing construction in the area. While these external factors are unfortunately beyond the hotel’s direct control, we understand the impact they may have on our members’ comfort, and your feedback is invaluable in helping us set clear expectations for future guests.
We would also like to take this opportunity to clarify that Discover Access allocated rooms are situated on the top floor of the property. This positioning is intended to provide a more consistent experience for our members, and we hope it offers some reassurance for future stays.
Your comments regarding the breakfast offering and changing room facilities have been duly noted and will be shared with the relevant teams for review.
Thank you once again for your honest and constructive feedback. We truly value your input and hope to have the opportunity to welcome you again in the future under improved surroundings.
Kind regards,
discoverAccess
Discover Access
It is easy to book to discover and access the customer service representatives are excellent and are always interested in making sure you have the necessary information for your holiday
March 18, 2026
Unprompted review
Reply from Discover Access
Dear Mrs. Green,
Thank you very much for your kind review.
We are delighted to hear that you find the booking process straightforward and that our Customer Service team has been able to support you effectively. Ensuring our members feel well-informed and confident ahead of their holidays is something we place great importance on.
Your comments are truly appreciated and will be shared with the team, who will be pleased to know their efforts are making a positive difference.
We look forward to assisting you again with your future holiday plans.
Warmest regards,
discoverAccess
Club Las Calas, a delightful resort for all tastes.
Club Las Calas was undergoing some refurbishment at the time, however, this did not affect our enjoyment at this venue.
Staff were very friendly and helpful.
Our apartment was serviced regularly.
We enjoyed our stay as the beach is a 10 minute walk away.
The booking and reservation process was also excellent.
February 5, 2026
Unprompted review
Reply from Discover Access
Dear sir,
Thank you very much for taking the time to share your lovely review.
We are delighted to hear that, despite the refurbishment works at Club Las Calas, your enjoyment was not affected and that you had such a pleasant stay. It is particularly rewarding to know that you found the team friendly and helpful, and that the apartment servicing met your expectations.
We are also very pleased that the location suited you well and that your experience with our booking and reservations process was smooth and efficient. This is exactly the level of service we aim to provide to all our members.
Thank you once again for your kind comments, and we very much look forward to assisting you with your next holiday.
Kind regards,
discoverAccess
Great hotel in the centre of…
Great hotel in the centre of everything. Some excellent bars and restaurants near by . The hotel itself is clean and staff friendly. Very welcoming and a comfortable stay.
January 31, 2026
Unprompted review
Reply from Discover Access
Dear madam,
Thank you for taking the time to share your review. Your feedback is truly appreciated.
We are delighted to hear that you enjoyed the hotel’s central location and that you found the staff friendly, welcoming, and the accommodation comfortable. It is especially pleasing to know that our newest addition to the club met your expectations.
Providing our members with enjoyable and relaxing stays is exactly what we strive for every day.
We look forward to welcoming you back again very soon.
Warmest regards,
discoverAccess
Have been a member of discover access for 8.5 years
Have been a member of discover access for 8.5 years. Have a holidays every year with them. We have just come back from Malta where we paid £139 for a week. The room was on the 6th floor and my understanding is that the rooms on this floor are for discover access. Our room 609 was small but adequate. Had l paid full price l may not have been so happy. I have let discover access know that the beds and pillows should have protectors on them for hygiene purposes . The area is having a lot of work being done to it. The staff at the hotel were very friendly and helpful. I was very worried when l joined discover access after reading all the stories on line. All l can say we have been very happy.
March 2, 2026
Unprompted review
Reply from Discover Access
Dear sir/madam,
Thank you for taking the time to share such a thoughtful and balanced review, and most importantly for your loyalty over the past 8½ years.
We are truly grateful that you continue to choose discoverAccess for your annual holidays, and it is wonderful to hear that you have again enjoyed your recent stay in Malta. Your continued trust in us means a great deal to the entire team.
We also appreciate your honest feedback regarding the room, bedding protection and the works currently taking place in the area. Comments such as yours are extremely valuable, as they help us work with our resort partners to continually improve the experience for our members.
It is particularly pleasing to hear that the hotel staff were friendly and helpful and that, despite your initial concerns when joining, your experiences with us over the years have been positive. Members like you, who return year after year, are truly at the heart of our club.
Thank you once again for your continued support and for being such a valued member of discoverAccess. We very much look forward to assisting you with many more enjoyable holidays in the years ahead.
Kindest regards,
discoverAccess
Great service
Great service, indoor pool was good.
Straight forward booking.
Good location.
Very happy to with hotel staff.
Next holiday already booked!!!!
March 2, 2026
Unprompted review
Reply from Discover Access
Dear Mr. Goodinson,
Thank you very much for your kind review. We are delighted to hear that you found the booking process straightforward and that you enjoyed the indoor pool and the hotel’s convenient location.
It is also wonderful to know that our staff helped make your stay a pleasant one. We truly appreciate your feedback and are especially pleased that you have already booked your next holiday with us. We look forward to welcoming you again soon.
Warmest regards,
discoverAccess
I have been with Acces2leisure for over…
I have been with Acces2leisure for over 20 years and everytime they come up trumps for me. Booked another holiday with them, all the Reservations team are so kind and helpful always there to accommodate your holiday destinations a big applause to all of you at Reservations and a thank you all for going above and beyond for our family
March 11, 2026
Unprompted review
Reply from Discover Access
Dear Mr. Davies,
Thank you so much for your lovely review and for being such a valued member for over 20 years. We are delighted to hear that our Reservations team continues to make your holiday planning enjoyable and stress-free. Your kind words mean a lot to us, and we truly appreciate your recognition of the effort our team puts into assisting our members.
We wish you and your family a fantastic upcoming holiday and look forward to helping you again very soon.
Warmest regards,
discoverAccess
New Hotel
New hotel. A couple of minor issues which were rectified immediately. A bit windy to use pool but everything else was great. New location is very central and perfect for beach and eating places.
February 16, 2026
Unprompted review
Reply from Discover Access
Dear Mr. Bodman,
Thank you for taking the time to share your feedback. We are very pleased to hear that you enjoyed our central location and found it convenient for the beach and nearby restaurants.
We also appreciate your understanding regarding the minor issues you experienced and are glad that our team was able to address them promptly. Whilst the weather can sometimes be a little windy for pool time, it is lovely to know that the rest of your stay was enjoyable.
We hope to have the opportunity to welcome you again in the near future.
Kindest regards,
discoverAccess
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