DISH Reviews 1,435

When my contract is up I am leaving this company it's a rip off 😪

THE WORST TECNICIAN EVER. CAME TO THE HOUSE AND HE DIDN'T HAVE HIS WORK ORDER. THE TIME WAS 8.30 TO 12 AND HE CAME AT 1.20. HE DIDN'T KNEW WHAT HE IS SUPPOSED TO DO.DON'T THEY CHECK THEIR SERVICE ORDER. I HAVE CABLE TOO AND WHEN HE CAME THE CABLE WAS WORKING AND THE TV WAS ON. NOW THE TV IS NOT WORKING AND HE LEFT. IT IS 31ST DEC WANT TO WATCH THE TV. TOOK 59 MINS TO REACH CUSTOMER SERVICE, THEY HAVE PROMISED THAT A SERVICE PERSON WILL COME TOMORROW. I HAVE BEEN A DISH NETWORK CUSTOMER SINCE 1998. RIGHT NOW, IF THE TECNICIAN DOESN'T SHOW UP TOMMORROW ON TIME I AM LEAVING DISH. LOYAL CUSTOMERS GET THIS TREATMENT. BLOODY RIDICULOUS.

Dish used to have great customer service. Now it’s awful. I pay a boatload and dish says the nfl channel is free.
But when I called, the very unhelpful woman said I’d have to upgrade for another $50 per month. To watch two games. No other option
They’re awful

We had Dish network for years at our vacation home. When the dish was installed it was installed on a tree stump. I called dish numerous times to have the dish removed from the tree stump and installed on a pole. They would never accommodate us when we were there I was always told it would be months out. Eventually the stump rotted to the point that the dish fell on it's face. I again called dish and once again they could not accommidate us until the day I called to cancel our service I was told they could accommidate me anytime we were there. Too late they were done. I was advised that they would send a box for our 2 receivers and remotes at a cost of $20. At this point I was willing to partneray the shipping just to get rid of them. I was told if they were not returned in within 2 weeks I would have to pay for them. I had to call twice the boxes never arrived for the equipment to be returned within the 2 week period. Finally received the box and returned the equipment. Received my final bill tried to pay it over the phone the automated system said my account was closed and there was a zero balance. Spoke to a customer service representative who said a payment was pending I said what how. I asked for a confirmation number to which I was told it will be emailed to you. I advised they did not have my email and was hung up on 3 times. Then I found out they sent me to a collection agency called Waypoint for my last bill to which I did not talk to. The next day I spoke to someone at dish (this time they were American) who told me that the payment was taken out of my checking account and gave me a confirmation number. I asked who processed the payment without my permission and why was I sent to collections I did not get an answer. I called Waypoint and asked the same thing they said they did not do it either. So.. I have few questions why would dish only accommide the dish situation when I cancelled, why were the boxes not here within the two week return period, why when I received the final bill was I sent to collections two days after I received it, why was I not able to pay the bill online or on the phone because they closed the account, and finally who withdrew the amount out of my checking account without speaking to me and getting my permission (I was not on autopay). Not that I would not have paid it. Be ware.

My Mother was a Dish Network customer. She originally agreed to a contract term and, when that term expired, started on a month to month basis. She contacted Dish in July, 2023 and asked for a second box (Joey) for a second TV in her home. She was 91 years-old and unfortunately didn't scrutinize every line on her bill. She expected the bill to go up a little because of the second box. After she passed away in November, 2024. We found that Dish had added a Latino package and a Kid's package to her account and had been charging her an additional $10.00 per month for each of the packages. She did not speak Spanish and at 91 years of age, had no use for a Kid's package. It was pretty obvious that the packages had been added to her account without her requesting them. When she passed away, I called Dish to cancel her account. I was told that I would need to provide the numbers located on the back of the boxes and, would need to send the equipment back to Dish. I made to 120 mile round trip to obtain the equipment and the numbers and then called Dish. Without me providing the serial numbers from the equipment, they advised that the equipment was obsolete and instructed me to dispose of the items. The person I spoke with advised that the first agent should have known that the equipment was obsolete and I should not have had to spend my time and expense to retrieve the equipment. I had just paid what I was told would be the final bill. A couple of weeks later, I received another, even higher bill. I called and spoke with an agent. He agreed that I did not owe the bill and said it pertained to the early termination charges. That is not what the bill indicated. When I asked about the added packages that I was certain had been added to her bill for a year and a half. I was told that they had been added after she called to request the "Joey" box. The agent said that there would be no refund because she was dead and, she should have scrutinized her bill and brought it up sooner. I feel like they took advantage of an elderly lady who had failing health and was dying. They then cost me time and money by demanding that I retrieve their equipment and provide information regarding the equipment that they were already aware of. Due to these circumstances and prior problems, I have had with Dish, I would not recommend their service to anyone. I would further suggest that, prior to "signing" up for the service, anyone should go on-line and read their contract. They certainly won't provide a paper copy of it for review prior to or at the time of installation. I found that, there are very few channels included in their packages worth watching and then, fifty percent of your time is spent watching adds. I purchased a ROKU tv and found that it provided much better shows and movies FREE.

I have had a Dish TV account for 10 years on a cabin located in a remote area of Lousiana. Dish has occasionally reached out about reviewing our service, but I never did so,,, until today, when I called them. I was very fortunate to be transferred to MATTHEW who helped me better understand my current package and the cost breakdown. Best of all MATTHEW explained a simple way I could maintain my current service and reduce the monthly bill by a material amount. Thank you MATTHEW for taking the time to understand and focus on my needs and concerns. You did a fantastic job.

I cancelled my service and they stated I would have tv until the end of my paid cycle. They cut off my service early, therefore not giving me my full paid service for the month.
Rip off and way too expensive of a plan for what they provide!
Waste of time and money.

I'm giving this a one star. Because I don't really know much about the platform anymore. Because I haven't been using it in a while 5. We'll say it's way too Expensive They do give you Deals The cheapest one you can pay 60 something dollars for but that's still pretty expensive. I feel like if it were 40. Something dollars, then maybe. That's Still a lot compared to Netflix. But you would have access to a lot more content. I feel, but that's the problem. It's too expensive is y people are probably cutting it in going to Streaming or physical media because it's Getting to expense.

I am extremely disappointed with Dish Network and their dishonest business practices. When I renewed, I was quoted a specific price for my service, but once the bill arrived, it was significantly higher than what was promised. I contacted customer service, expecting them to honor the pricing I was given, but they refused to take responsibility or make any adjustments.
The lack of transparency and accountability is unacceptable. I chose Dish Network based on what I thought was a fair price, only to be misled. This type of bait-and-switch tactic feels predatory, and it’s clear that they prioritize profit over customer satisfaction.
I strongly urge anyone considering Dish Network to be cautious. Make sure to get everything in writing because, in my experience, they cannot be trusted to uphold their word. I regret signing up with them and will definitely be looking for other options as soon as possible.

I left my old TV provider and signed up for service with Dish. When signing up, I was offered a promo code "CARD300" telling me if I add this to my cart I'd be given a prepaid visa/mastercard for $250 after 30 days of active service and a few other conditions (which I met) It's now been almost 6 months of phone calls, chats etc and still no prepaid visa card. Every rep I talk to by phone gives me a different reason as to why. Every supervisor I've spoken to says they will "escalate it" but nothing happens. I've been told the notes are on my account and that the cases are closed with no explinations as to why. I've also been told they see the gift card on my account, but no value loaded on to it and it would be fixed within 7 days....but still nothing as of today. Very disappointed! I was affected by Hurricane Helene in Western North Carolina and so I've been behind on this Dish bill and REFUSE to work with me at all. I've told them they can apply the visa card to my account at this point, still refuses. Will file with BBB and others as well.

Your receiver keeps freezing my TV when I watch something recorded so bad I have to unplug the box wait for hopper to start up this has happened three times this week
Then we get 544c code that’s another 20 minute wait these problems are constant and are the reason when I move next year dish won’t be coming with us

I called Dish because none of the music channels would play.After 15 minutes of checking,unplugging,and going to menu he admits he can't fix it.Solution as always send a tech out that will cost more money.I am already paying for advertisements,mexican movies.and crap that I don't watch.Dish sucks and I wouldn't recommend them to my worse enemy.

I was told after recommending a new customer after 7 days call customer service and I could get a reward, well I didn't get a reward so that was a lie. They wanted send me a code and do all this other but that was not what was told to initially to me. People and companies lie get your business nothing is free. That's 💯

Wish I could rate ZERO STARS! I was a Dish Customer for over 20 years. We live rural and satellite TV was our only choice. The only internet was 3mb DSL over phone lines. We were finally able to get decent internet and decided to switch to streaming TV instead of satellite TV. When I called to cancel my service they tried to tell me that I was under contract for another year... I had been a customer for over 20 years and was perplexed as to how or why I would still be under contract. I was told it was because they had to replace my satellite reciever the previous year. Now this is we're I got really upset because I had been paying the extra money all of these years for equipment protection. They told me in order to cancel my service with them that I would have to buy out the remainder my contract which I did it cost me nearly $250. I did this instead of arguing with them because the person on the otherside was only stating that that they could do nothing to help you unless unless I payed. So I paired and I filed a formal complaint with the Better Business Bureau, it took over 6 months but I got my money back...

My service cuts in and out. Even the shows I record have 10 seconds of broadcast 4 seconds black screen 10 seconds of broadcast 2 seconds black on and on and on. There is obviously a problem and since customer service can fix over the phone I am going to guess its equipment. So replace it instead of the customer having to call repeatedly and being EXTREMELY unhappy with the service

Dish made me pay to ship their equipment back to them .
They still owe me $105 for service I didn't receive and won't pay it back

I Wouldn't give them a star at all but I had to give them a one star. They told me there would be no contract and when I called the cancel lo and behold, there was a contract and now i'm stuck paying four hundred and thirty dollars because i'm breaking my contract well pretty much we just got screwed. Went back to sling, never been happier.Do not use them.They are a bunch of liars.

Terrible company!! THE WORST

To start this crap show, dish techs came to my house 9 times in the past two years…. Service sucks because it takes 4 days before service!!!!Since I pay my bill online auto pay phone note in the last year and a half automatically jump my bill from 112 up to 135 and I just caught onto it and they said that’s because you did not read the legal part of my agreement, which after two years, it jumps up without my authority and they basically laughed at me and actually made me sound like I was an idiot, and I was wasted their time because I’m like this is not right🤬🤬🤬🤬