I am a watch collector and a big fan of your site. I have 6 watches purchased from Ditur; thanks to you, I can afford to buy them at affordable prices. I recommend Ditur to everyone because they offer... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Store took few days to start the the process of shipping the watch I bought it. I believe it’s because was end of Thursday but on Monday they started the process and sent the most beautiful piece. A... See more
Warrenty is scam. They will always try to find customer fault with lame excuase. But all the staff are higly professional. Maybe management keep pressuring them to sell cheap watch and blame customer.... See more
The price and service were both good, I failed to pickup the parcel and it got returned, contacted Ditur, they followed up right away! It wasn't my first time with them, they never disappoint! =]
Company details
About Ditur
Written by the company
Ditur – Watches & Jewelry Since 2014
Læs på dansk nedenfor
💼 About Ditur
Ditur is a leading Nordic online retailer of watches and jewelry, founded in 2014. We believe in offering luxury design and quality at accessible prices. Our motto is “everyone has the right to a watch that looks like a million – without costing one”, and this philosophy guides everything we do.
With over 10,000 products across nearly 200 brands, we offer one of Scandinavia’s largest selections of timepieces and accessories.
🎯 What You Get
- ✅ 99-Day Returns: Enjoy a full return or exchange within 99 days of purchase.
- 💸 Price Match Guarantee: If you find your item cheaper elsewhere, we’ll match the price.
- 🚚 Fast Shipping: Quick, reliable delivery (delivery times vary by region).
- 🔒 Authenticity: 100% genuine products – authorized dealer of every brand we carry.
🌍 No matter where you are, you’ll enjoy the same great service, policies, and product quality. We serve customers across Europe via our localized domains. We’re proud to be rated “Excellent” with over 50,000 5-star reviews.
🛒 Visit Your Local Ditur Site
🇩🇰 Dansk version
💼 Om Ditur
Ditur er en førende nordisk online forhandler af ure og smykker, grundlagt i 2014. Vi sætter en ære i at tilbyde luksuriøst design og kvalitet til tilgængelige priser. Vores motto er “alle har ret til et ur, der ligner en million – uden at koste en”, og denne filosofi er kernen i alt, hvad vi laver.
Med over 10.000 produkter og næsten 200 brands tilbyder vi et af Skandinaviens største udvalg af ure og accessories.
🎯 Det Får Du Hos Os
- ✅ 99 dages returret: Fuld retur eller ombytning inden for 99 dage efter køb.
- 💸 Prismatch: Hvis du finder varen billigere andetsteds, matcher vi prisen.
- 🚚 Hurtig levering: Hurtig og pålidelig levering (leveringstiden varierer efter region).
- 🔒 Ægthed: 100% ægte produkter – vi er autoriserede forhandlere af alle mærker, vi fører.
🌍 Uanset hvilket land du befinder dig i, får du samme gode service, politikker og kvalitet. Vi betjener kunder i hele Europa via lokale domæner. Vi er stolte af at være bedømt som “Fremragende” med over 50.000 femstjernede anmeldelser.
🛍️ Besøg vores lokale webshops
Contact info
Elmegårdsvej 38, 8361, Hasselager, Denmark
- 78 78 21 03
- kontakt@ditur.dk
- ditur.dk
4.5
Excellent
73K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got Orient watch on huge discount…
I got Orient watch on huge discount from the website, came really quickly to the store and I picked it from there(they also adjusted the bracelet). Really happy from my purchase, can only recomend Ditur.dk
March 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered Frederique Constant watches…
I ordered Frederique Constant watches along with an adjustment set. The set did not arrive. The watches do not work, and the warranty has not been filled in.
The support team ignored the issue with the watches over the course of 12 emails. I sent photos of the non-working watch with the box it was sent with three times, yet the team was unable to open any of them and kept requesting more.
After 12 emails, I only managed to have the €10 adjustment set resent. The issue with the watches remains completely ignored.
When I directly requested a return, I was sent a link to file a complaint instead.
Highly unprofessional level of service.
March 10, 2026
Unprompted review
Reply from Ditur
Hi Natalia,
Thank you very much for your review.
Unfortunately, I have not been able to find any orders or emails from you in our system.
We also have not received a response to our inquiry via Trustpilot with your order information.
We would very much like to help you find a solution, but we need your proof of purchase in order to do so.
Kind regards,
Emma, Ditur
Terrible service. Do not trust this company.
Terrible service. I returned a watch a month ago. It is stuck in their London courier hub. They show no interest in refunding and are happy to wait for the courier to investigate even if it takes forever. It's been stuck at the courier's hub for 20 days! Do not trust this company or its return policy. Truly awful. They just don't care. AVOID at all costs.
As you can see from the reply below, Ditur still don’t understand. This review is about how their customer service dealt with the loss of the parcel. We all know parcels get lost, this is not the issue. The problem was being strung along for a month with Ditur refusing to refund until I put reviews online.
March 22, 2026
Unprompted review
Reply from Ditur
Hi Simon,
Thank you very much for your review.
We are sorry to hear about your experience with Royal Mail.
Even though the review is not directly about us, we would of course still like to help you.
I can also see that you have already found a good solution in collaboration with one of my colleagues.
If there is anything else we can help you with, please feel free to reach out to us.
Kind regards,
Emma, Ditur
Very good 😘😍
February 27, 2026
Terrible company
Terrible company, take ages to get back you when there is a problem, sent a faulty clock,wanted the old one back which took over a month,they only offered a refund when I said I was going to claim though my bank card
February 6, 2026
Unprompted review
Reply from Ditur
Hi Paul,
Thank you for your review.
I am very sorry to read about your experience.
I have looked into the case, but unfortunately I have not been able to find any orders from you in our system.
We also have not received a response to our inquiry via Trustpilot.
We would very much like to help, but we need you to contact us with your order details.
Kind regards,
Emma, Ditur
Very nice and I like it im so happy to…
Very nice and I like it im so happy to receive my watch ,,and very fast transaction
March 4, 2026
all went fine
February 17, 2026
Super quick delivery!
Wow. Very quick delivery! I'm super impressed. It took only 16h from the time I made the order until it was delivered.
March 10, 2026
Unprompted review
False delivery times
False delivery times. Dispatching item days later. Dishonest company.
March 1, 2026
Unprompted review
Reply from Ditur
Hi,
I’m sorry to hear that our service did not live up to your expectations.
As my colleague explained, the watch was in fact shipped on time. We have reached out to you in the hope of improving your experience.
We look forward to hearing from you.
Fake promises and no answer
They claim they pricematch, but when I send a lower price from another respectable store, suddenly that price does not meet the made up criteria they have. I then got a link for the 'lowest' price they can go to in order to somewhat match it, but the price is fixed, and the item is currently cheaper to buy with one of their coupon codes. Emma from Ditur now no longer replies to my mails about this matter. Unfortunate business practics.
Edit: they replied, but not to the fact that it was a respected seller or the fact that they then offered me a price that was in fact higher than the one on the website. Shady business.
February 27, 2026
Unprompted review
Reply from Ditur
Hello Vince,
Thank you very much for your review.
I am sorry to hear that our price match policy did not meet your expectations.
As mentioned in our email correspondence, we only match prices from other authorized retailers. Since the retailer you referred to did not meet our requirements, we were unfortunately unable to match the price.
As we always strive for happy customers, we also offered you a special price on the item. However, you did not wish to proceed with this offer.
Please feel free to reach out if you have any questions.
Kind regards,
Emma, Ditur
Never use this Website again !!
Never use this Website again order 2 watch over two week no sign of it !! Give you a tracking number still at Denmark .. got my refund but what a waste of time.. Always better to buy at UK website.
February 4, 2026
Unprompted review
Reply from Ditur
Hi!
We are very sorry that the product could not be delivered.
As mentioned in our email correspondence, the package was unfortunately lost during shipping.
We are truly sorry that you feel we have wasted your time, and we sincerely hope to have the opportunity to make it up to you in the future.
Excellent 10/10
Received in record time the product, every thing perfect, super happy for the purchase I made
February 12, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.