My wife bought me a Tissot watch, however the bracelet was tight. We took it to the store to get additional links, they said it would take 2 weeks, we have been waiting for nearly 5 weeks. I’ve passed by the store multiple times. No one know anything.

Fast delivery and watch as expected

This review is based on a online purchase experience.

1. The description on the website of the watch was wrong. I thought I am buying a black dial watch, but when it arrived, it was green. The pictures were showing a dark green looking dial, but it was hard to understand so in order to be sure, I checked the description which was saying black dial.
I had to return the watch and order a new one different model, which takes me to problem number 2:

2. Both watches came with no stamp, watch serial number and date of purchase on the warranty card. After contacting support, I was told its ok, that the invoice should be enough as proof for warranty.

I bought a Frederique Constant, and after consulting their website, I found out that for international warranty, the brand doesn't accept invoice as proof in case of a potential warranty disputes, therefore the costumer support answer from Ditur was totally wrong and they are an official reseller of the brand.

I had to go to a store and get a stamp there.

It kind of ruined the whole experience and I was almost returning the second watch also when I saw such irresponsible warehouse shipping team, which makes me question if I want to buy there in the future because let's be honest: almost every customer when visiting a store or website, already knows what he wants, because most enthusiasts make some research online before buying and people know what they want so at least, as a brand, invest in having employees doing a responsible job like signing the warranty cards, give the right information to customers and filling up the correct item description on the website.

The watches were ok, not completely new with front, back and strap enclosure protective film, therefore they were definitely on display in the store so probably tried on some times (talking about the leather strap of the watch) but generally speaking its ok.

PS: Got contacted by Emma from customer support and was glad by her attitude to look into the issue, therefore I appreciate the effort and will gladly give it more stars for that.

Great super

Very fast delivery, easy handling. We love the priduct as well.

I purchased an item from Ditur.dk on 14.09.2025. Both the confirmation email and the invoice I received the next day clearly stated same day delivery.

On Monday 15.09, I received a message from the delivery company saying that the delivery was unsuccessful and would instead be delivered the next working day. On Tuesday, the exact same thing happened — still no delivery.

When I contacted both Ditur and the delivery company, neither could provide any real help. Ditur’s customer service even tried to convince me that they had a 7-day delivery deadline with their supplier, despite the fact that their own website and my order confirmation explicitly promised next-day delivery.

Their official response was essentially to ask for my patience and understanding — even though I had made the purchase only because I needed a last-minute present, and the product was advertised as next-day delivery.

This kind of customer service feels both misleading and unprofessional. If Ditur cannot guarantee the delivery times they advertise, they should not make those promises in the first place.

I purchased an item from Ditur.dk on 14.09.2025. Both the confirmation email and the invoice I received the next day clearly stated same day delivery.

On Monday 15.09, I received a message from the delivery company saying that the delivery was unsuccessful and would instead be delivered the next working day. On Tuesday, the exact same thing happened — still no delivery.

When I contacted both Ditur and the delivery company, neither could provide any real help. Ditur’s customer service even tried to convince me that they had a 7-day delivery deadline with their supplier, despite the fact that their own website and my order confirmation explicitly promised next-day delivery.

Their official response was essentially to ask for my patience and understanding — even though I had made the purchase only because I needed a last-minute present, and the product was advertised as next-day delivery.

This kind of customer service feels both misleading and unprofessional. If Ditur cannot guarantee the delivery times they advertise, they should not make those promises in the first place.

Every thing is different from others. Excellent customer service. I hope company gives good discount sale with good product.quick delivery 🌹

"I highly recommend your service. Your prompt response to parcel issues is impressive, which makes me confident to place another order." Thank you ditur and God bless

The website is nice and easy.

It was really fast and good service.

reputable company, fast shipping, I am very satisfied.

I’ve had a previous bad experience which I won’t talk about now. I later then got contacted by an employee from Ditur (thank you Emma) and I later sent an email to Ditur support which I was told to do, and guess what no answer. This message is just as much to not recommend this brand as it is to the brand it self please I won’t want to ask again can I have my money

Always good 👍🏾

God kvalitet ur

Placed my order on a Sunday and received it on Monday 😃

less than zero - shocking!

My experience with Ditur was outstanding. The purchasing process was simple and transparent, with all information clearly presented on the website. Delivery was very fast, and the product arrived in perfect condition, exactly as described. The quality exceeded my expectations, giving me confidence in the company. In addition, customer service was attentive and helpful, which made a big difference. I can highly recommend Ditur to anyone looking for quality, efficiency, and great service.