DivideBuy Reviews 

3,921
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company, often praising the efficient service. Customers frequently share that the online application process is exceptionally straightforward and easy to use, allowing them to complete forms quickly without experiencing unnecessary stress. Consumers truly love the convenience of choosing flexible payment plans that make larger personal purchases much more affordable, manageable, and budget-friendly over time. However, some people were dissatisfied with unexpected technical glitches encountered on the website and frustrating payment processing delays that caused temporary inconveniences. A few other individuals also mentioned that customer service responses can sometimes feel sluggish when attempting to resolve personal account management issues.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the application process is fast,... See more

Payment

Customers consistently note ambiguous experiences with payment, reflecting a wide range of opinions. On one... See more

Service

People report positive experiences with service, highlighting helpfulness, professionalism, and... See more

Response time

Customers had ambiguous experiences with response time, reflecting a high level of disagreement. Many... See more

Website

Consumers find website experiences to be mixed regarding usability and functionality. Many reviewers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was faced with a very expensive veterinary bill not covered by insurance and was panicking about where to find the money. Usual lenders won’t give me a loan because I am too old. The decision was in... See more

Company replied

Rated 5 out of 5 stars

Superb! Highly recommend this company. Quick decision and they have helped me secure a dream summer house with low cost interest free payments over 36 months. Would definitely use again.

Company replied

Rated 5 out of 5 stars

Since I set up payments to DivideBuy they have been very helpful and professional. There was a hiccup at the beginning but that was rectified quickly and I haven't had any problems since. I li... See more

Company replied

Rated 5 out of 5 stars

Really good able to pay over 6 months for my purchase which has made it possible for me to afford the purchase and interest free great service so far looking forward to buying with them again Thanks... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Established in 2014, DivideBuy is a UK based consumer retailer credit provider, offering interest free finance in a simple, straightforward way for retailers and consumers. Our customers can spread the cost of their purchases from 2 to 12 months with hundreds of shops to choose from. Monthly instalments are chosen by you to suit your budget, all interest free and with no hidden fees. Plus, with your online account, you can see the status of your orders, make early repayments, and manage your personal information, all without having to contact us. Now that's smart.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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2-star
1-star

No recent history of asking for reviews

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4.4

All reviews

(3,921)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Interest free and quick decision!

Superb! Highly recommend this company. Quick decision and they have helped me secure a dream summer house with low cost interest free payments over 36 months. Would definitely use again.

September 8, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

This is excellent to hear! We’re pleased to have been able to assist you in placing your order for your summer house using our services.

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Great option

Very easy process to follow and very speedy confirmation

September 5, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

We love it when customers find shopping with us so convenient, simple and hassle-free.

We hope to see you again soon!
The DivideBuy Team

Rated 5 out of 5 stars

To help my pet

It was straight forward to apply for the funds no problems at all application form was easy to fill in excellent service would recommend the company to friends and family

September 5, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Donna.

We're happy to hear that the application process was straightforward and easy to navigate. We appreciate your recommendation to friends and family and value your positive feedback!

All the best,
The DivideBuy Team

Rated 5 out of 5 stars

Amazing option to divide your payments…

Amazing option to divide your payments on your purchases.
Excellent

August 31, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Angus.

We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Quickly refunded a cancelled order when the seller completely messed up my order. Very professional.

September 2, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Dec.

We're happy to hear that our service met your expectations. We appreciate your positive feedback regarding the prompt refund for the cancelled order.

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Options to pick

Easy to choose the correct option for my budget. Application was smooth and easy to complete.

September 2, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Clare.

We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

Very straightforward

Very straightforward, with an easy process, I will definitely use this again.

September 2, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Lance.

We love it when customers find shopping with us so convenient, simple and hassle-free.

We hope to see you again soon!
The DivideBuy Team

Rated 4 out of 5 stars

Very good service

Very good service, quick

September 1, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Joanne.

We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.

Do let us know how we can help change your 4 star to a 5 star review!

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

Simple process

Simple process, easy to navigate.

Detailed and prompt communication

August 28, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

Communication is important to us, so we’re glad that you found our communication useful. We love it when customers find shopping with us so easy.

We hope to see you again soon!
The DivideBuy Team

Rated 5 out of 5 stars

Straight forward to used

Straight forward to used, i have checked out at ease and very smooth, plus with no interest to be paid at the end, pay what you owed, I surely recommend them.

August 24, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

The process was easy and…

The process was easy and straightforward very happy as it all came together very professional many thanks...

August 20, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Garry.

We’re delighted you had such a positive experience shopping with DivideBuy!

Take care,
The DivideBuy Team

Rated 5 out of 5 stars

Really easy process.

It was a really easy webpage and the process was easy to follow and quick.

August 24, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Valerie.

We love it when customers find shopping with us so convenient, simple and hassle-free.

We hope to see you again soon!
The DivideBuy Team

Rated 4 out of 5 stars

I have opted the services to pay my AAT…

I have opted the services to pay my AAT Fee, and got it in few minutes without mark-up.

August 20, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Muhammad.

We love to hear when customers find shopping with us so easy!

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Very easy to apply and so helpful to…

Very easy to apply and so helpful to spread the cost over time thankyou

August 19, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Sarah.

We're happy to hear that the application process was easy for you. We're also glad our payment options were helpful and convenient for your needs.

All the best,
The DivideBuy Team

Rated 4 out of 5 stars

Keeping me informed as and when…

Keeping me informed as and when necessary.

August 19, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

Communication is important to us, so we’re glad that you found our communication useful.

Do let us know how we can help change your 4 star to a 5 star review!

We hope to see you again soon!
The DivideBuy Team

Rated 5 out of 5 stars

Bought a side with 12 installments

Bought a side with 12 installments. Only 3 left, everything went smoothly from the beginning. It’s 5 star for me.

August 20, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Janos.

We’re pleased you had a hassle-free experience using DivideBuy and were able to use our service to spread the cost of your purchase.

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

Was really happy how quick the response…

Was really happy how quick the response was for the decision as thank you to this company my baby girl zuki could have an operation at the vets so a big thank you

August 18, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Mary.

We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.

Best wishes,
The DivideBuy Team

Rated 3 out of 5 stars

As expected

As expected. Nothing to add - plus or minus.

August 18, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Neil.

We appreciate your feedback and are glad our product met your expectations.

Do let us know how we can help change your 3 star to a 5 star review!

All the best,
The DivideBuy Team

Rated 5 out of 5 stars

Very good company to deal with

Very good company to deal with

August 18, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

We're happy to hear that you had a very good experience. Thank you for your positive feedback, we appreciate it.

All the best,
The DivideBuy Team

Rated 5 out of 5 stars

So happy

I can’t believe how easy it was to apply and quick it was.to find out straight away and to choose your own payment plan was great thank you DB.

August 17, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Hi Tracey, thanks for your review - we really appreciate this.

We're happy to hear that the application process was easy and quick for you. It's great you were able to choose your own payment plan.

Kind regards,
The DivideBuy Team

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