DivideBuy Reviews 

3,921
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and speed of the application process, often receiving quick decisions. Many appreciate the interest-free payment options, which help spread costs affordably over time. The service is generally described as professional and straightforward, with clear communication and online account management. However, some customers noted difficulties with payment processing, including issues with adblockers, 3D security checks, or credit card payment limitations. A few also found account login challenging or experienced slow responses when seeking help. Additionally, some reviewers mentioned being rejected for credit without clear reasons.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the application process easy,... See more

Payment

Users describe ambiguous interactions with payment, with many reviewers praising the ease of setting up... See more

Service

Reviewers mention positive feedback about service, with many praising the excellent and very good service... See more

Response time

Consumers find response time to be ambiguous, with many reviewers reporting quick responses, easy... See more

Website

Clients share ambiguous opinions on the website, with many finding it easy to navigate, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was faced with a very expensive veterinary bill not covered by insurance and was panicking about where to find the money. Usual lenders won’t give me a loan because I am too old. The decision was in... See more

Company replied

Rated 5 out of 5 stars

Superb! Highly recommend this company. Quick decision and they have helped me secure a dream summer house with low cost interest free payments over 36 months. Would definitely use again.

Company replied

Rated 5 out of 5 stars

Really good able to pay over 6 months for my purchase which has made it possible for me to afford the purchase and interest free great service so far looking forward to buying with them again Thanks... See more

Company replied

Rated 5 out of 5 stars

Since I set up payments to DivideBuy they have been very helpful and professional. There was a hiccup at the beginning but that was rectified quickly and I haven't had any problems since. I li... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Established in 2014, DivideBuy is a UK based consumer retailer credit provider, offering interest free finance in a simple, straightforward way for retailers and consumers. Our customers can spread the cost of their purchases from 2 to 12 months with hundreds of shops to choose from. Monthly instalments are chosen by you to suit your budget, all interest free and with no hidden fees. Plus, with your online account, you can see the status of your orders, make early repayments, and manage your personal information, all without having to contact us. Now that's smart.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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2-star
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No recent history of asking for reviews

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4.4

All reviews

(3,921)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Becky on the online chat was great!

I spoke to Becky on their online chat system and she helped me log into my online account and update my expired card details and make a payment. She was super friendly and helpful, quick to respond and offered to wait on the chat until I had successfully logged in and updated my details. Great service! :)

July 5, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Abigail.

This is excellent to hear! Providing excellent customer service is very important to us, so we’re delighted to hear you had such a positive experience with our team!

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

Easy to use

Easy to use, very clear explanations

July 1, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Sarah.

We love to hear when customers find shopping with us so easy!

We hope to see you again soon,

The DivideBuy Team

Rated 5 out of 5 stars

Exceptional Shopping Experience with…

Exceptional Shopping Experience with DivideBuy

From start to finish, DivideBuy made my online purchase absolutely seamless. Their clear, interest-free payment plans meant I could spread the cost without hidden fees or surprises.

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Transparent and Flexible Payment Plans

- Quick eligibility check with no impact on credit score.
- Multiple repayment options tailored to my budget.
- Zero hidden charges or unexpected interest.

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User-Friendly Platform

Navigating the DivideBuy website was a breeze. The application process took under two minutes, and I had instant confirmation of my approval. I loved how every step was clearly explained, keeping me informed and confident.

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Outstanding Customer Support

Whenever I had a question, their support team responded promptly and courteously. They guided me through the payment schedule, offered helpful reminders, and ensured I always felt supported.

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Why I Recommend DivideBuy

1. Fair and transparent terms that put the customer first
2. Lightning-fast approval process—no lengthy paperwork
3. Flexible repayment periods to suit any budget
4. Friendly, knowledgeable customer service staff

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I’ve used DivideBuy for several purchases now and each time they exceed my expectations. If you’re looking for a trustworthy, no-nonsense way to split payments on big-ticket items, DivideBuy is the perfect partner.

July 1, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Neil.

We’re pleased you had a hassle-free experience setting up DivideBuy from the start and were able to use our service to spread the cost of your purchase. We appreciate all the feedback you have provided regarding our services.

Best wishes,

The DivideBuy Team

Rated 5 out of 5 stars

Simple and straightforward

June 30, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Sean.

We love it when customers find shopping with us so convenient, simple, and straightforward.

We hope to see you again soon!
The DivideBuy Team

Rated 3 out of 5 stars

Trying to purchase via their 12months…

Trying to purchase via their 12months interest free. No where does it explain there is a minimum spend. Contact the store but they say it’s because of the financial regulations. Strange because this is an unregulated transaction.

June 30, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for taking the time to leave us a review, James.

We're sorry to hear about your experience regarding a minimum spend. If you would like to discuss this further, we would be more than happy to assist you. So that we can do so, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk, and they will be happy to help.

We hope this helps. All the best,
The DivideBuy Team

Rated 4 out of 5 stars

Instructions were very clear with one…

Instructions were very clear with one minor blip. But overall very good

June 30, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Richard.

We love to hear when customers find shopping with us clear overall, and we are sorry to hear that you may have experienced an issue. If you still require assistance with this, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to help.

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Easy & quick

June 29, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

We love to hear when customers find shopping with us so easy!

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Good service👍

June 27, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Angela.

We’re delighted you had such a positive experience shopping with DivideBuy!

Take care,
The DivideBuy Team

Rated 5 out of 5 stars

Quick and easy!

June 26, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Ana.

We love to hear when customers find shopping with us so easy!

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Gave me the option to spread the costs…

Gave me the option to spread the costs of my new matress over 12 months, interest free

June 23, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Michelle!

This is excellent to hear! We’re pleased to have been able to assist you in placing your order for a new mattress using our services.

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Fast friendly service

Fast friendly service

June 23, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, John.

We’re delighted you had such a positive experience shopping with DivideBuy and the service.

Take care,
The DivideBuy Team

Rated 5 out of 5 stars

Very smooth transaction

Very smooth transaction, easy to navigate - would highly recommend.

June 23, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Robert.

We’re delighted you had such a positive experience shopping with DivideBuy!

Take care,
The DivideBuy Team

Rated 5 out of 5 stars

Excellent service

Easy ordering and found what I wanted, stress free with options that suited me payments wise.

June 23, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Anthony.

We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

Quick and seamless process

Quick and seamless process. Excellent!

June 23, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Christopher.

We love to hear when customers find shopping with us so easy and seamless!

We hope to see you again soon,

The DivideBuy Team

Rated 5 out of 5 stars

Good experience

Ease of use, speed of transaction

June 18, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Mark.

We love to hear when customers find shopping with us so easy!

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Interest free finance

The process was easy from start to finish with Dividebuy.
I was able to afford the garden sofas I wanted due to the interest free instalments.
Would highly recommend.

June 16, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Shadi.

We love to hear when customers find shopping with us so easy to spread the cost of their order!

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Divide Divine!!

I was able to afford the 2 sofas I wanted due to the interest free instalments you granted me, thank you!!

June 11, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Sue.

We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.

Best wishes,

The DivideBuy Team

Rated 5 out of 5 stars

Simple to apply once I got the email

Simple to apply once I got the email, very quick reply. absolutely straightforward.

June 10, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Morag.

We love it when customers find shopping with us so convenient, simple, and hassle-free.

We hope to see you again soon!

The DivideBuy Team

Rated 5 out of 5 stars

A great fast easy to use service and…

A great fast easy to use service and very quick response

June 8, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Andrew.

We love it when customers find shopping with us so convenient, simple and hassle-free.

We hope to see you again soon!
The DivideBuy Team

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