Denney Diving - Diving Direct Reviews 

2,184
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and prompt delivery, often noting that items arrived well ahead of schedule and were securely packed. Many people appreciate the excellent customer service, highlighting the helpfulness and personalized advice received, especially when choosing products or dealing with order issues. Reviewers are also very satisfied with the quality of the products, finding them to be first-class, reliable, and accurately described, often at competitive prices. However, some customers mentioned minor discrepancies, such as a product's color differing from the website image, or a lack of detailed written product information. A few other people also felt that the fit of certain items was a bit wide, though easily adjustable, or experienced damaged goods upon arrival, which was promptly resolved by customer support.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Product

Reviewers consistently express satisfaction with the product quality, often highlighting that items are high... See more

Service

Customers had positive experiences with service, consistently praising the excellent and outstanding service... See more

Price

Clients share positive opinions on price, consistently highlighting great and competitive pricing across a... See more

Order

Users describe positive interactions with order, frequently highlighting the speed and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Availability of product - good price and quick delivery. Only odd thing is that wheel colour of TUSA Travel Roller Bag (Large) wasn't blue, as shown on the website, but black instead. Not a major pr... See more

Rated 5 out of 5 stars

Chris Denney in customer service was amazing. He was so helpful assisting me in choosing what product to buy. He helped me ship to Malta, as on your website you only ship to the UK but I recently move... See more

Rated 5 out of 5 stars

I recently purchased swimming goggles from Diving Direct and I honestly cannot praise them enough, especially Chris, who was incredibly helpful throughout the process. From sending me comparison pict... See more

Rated 5 out of 5 stars

Fast delivery, good description. The mouthpieces are well made and sturdy with good gum protection. I found the gape (jaw separation) a little wide for me but this will be easily reduced by carving a... See more


Company details

  1. Dive Shop
  2. Outdoor Sports Store
  3. Sporting Goods Store
  4. Swimwear Store

Information provided by various external sources

Established 1954, Denney Diving is the North's premier dive store with an unparalleled quality of customer care and service to both individuals and organizations in the diving world. We hold a large stock of equipment, most can ship for Next Working Day UK Delivery when needed. We are Premier Dealers for : Cressi Sub, Aqualung ,Mares, Aqua Sphere, Head, Scubapro, Suunto, Oceanic, Apeks, Atomic & More We strive to provide You the customer with the best quality service & advice.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(2,184)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, no complaints as to the product and great range of stuff on the sight, would happily purchase here again

October 6, 2025
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Rated 5 out of 5 stars

Denny's Diving were excellent

Denny's Diving were exceptionally helpful from start to finish-fast delivery, prompt replies to emails, and even managed to ensure I had the right snorkeling mask in time for my holiday. Truly outstanding service. Cannot recommend them enough!

October 7, 2025
Rated 5 out of 5 stars

Excellent personal service

Excellent personal service. When one item was out of stock I received a call within an hour of placing my order to discuss a replacement.

September 30, 2025
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Rated 5 out of 5 stars

Really helpful

Really helpful, patient, honest and knowledgeable staff/owners every time. Never sell you anything you don't need. I have had alot of help and advice when buying equipment.

August 26, 2025
Rated 5 out of 5 stars

Late order before leaving on Holiday.

I made a mistake on my order for delivery as I required my item next day delivery as I was going on holiday within a few days of the item being delivered and wanted to make sure I had ample time to return the item and get a replacement before I left.
So called the store early the next morning to get it sorted before they shipped my item.
The help I got was second to none, not only did the chap at the store help me out with delivery he also got one of the other chaps that is virtually the same size as me to try on the item I was buying to make sure it would fit and lessen the chances of me needing a replacement and not getting it on time before I left for holiday.
He also called me in the afternoon on the same day to tell me that I should have no problem with the size and the item was being shipped that day.
This store in my opinion has gone above and beyond what they are required to do for a customer and I would personally recommend them to anyone great communication and Customer service

August 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Snorkeling set

Good products but dosnt come with much written product information. Probably available online anyway. Delivery was quick and sufficient but not excessive packaging. I look forward to trying the set out.

August 4, 2025

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