Denney Diving - Diving Direct Reviews 

2,186
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery, often noting that items arrived promptly and well-packaged. Many consumers are also very happy with the quality of the products, finding them to be first-class, reliable, and exactly as described. The service provided is frequently highlighted as exceptional, with staff offering helpful advice and assistance, even for complex needs like prescription lenses. Reviewers also appreciate the competitive pricing and the ease of the ordering process through the website. However, some customers mentioned minor issues such as a product's wheel color not matching the website image or an item arriving damaged. Additionally, a few people noted that product information could be more detailed or that delivery notifications were sometimes last-minute.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Product

Users describe positive interactions with product, consistently praising the high quality and good value of... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and outstanding... See more

Price

Clients share positive opinions on price, consistently finding products at reduced and competitive rates,... See more

Order

Reviewers highlight positive aspects of order, with many praising the fast processing and delivery times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Availability of product - good price and quick delivery. Only odd thing is that wheel colour of TUSA Travel Roller Bag (Large) wasn't blue, as shown on the website, but black instead. Not a major pr... See more

Rated 5 out of 5 stars

Chris Denney in customer service was amazing. He was so helpful assisting me in choosing what product to buy. He helped me ship to Malta, as on your website you only ship to the UK but I recently move... See more

Rated 5 out of 5 stars

I recently purchased swimming goggles from Diving Direct and I honestly cannot praise them enough, especially Chris, who was incredibly helpful throughout the process. From sending me comparison pict... See more

Rated 5 out of 5 stars

Fast delivery, good description. The mouthpieces are well made and sturdy with good gum protection. I found the gape (jaw separation) a little wide for me but this will be easily reduced by carving a... See more


Company details

  1. Dive Shop
  2. Outdoor Sports Store
  3. Sporting Goods Store
  4. Swimwear Store

Information provided by various external sources

Established 1954, Denney Diving is the North's premier dive store with an unparalleled quality of customer care and service to both individuals and organizations in the diving world. We hold a large stock of equipment, most can ship for Next Working Day UK Delivery when needed. We are Premier Dealers for : Cressi Sub, Aqualung ,Mares, Aqua Sphere, Head, Scubapro, Suunto, Oceanic, Apeks, Atomic & More We strive to provide You the customer with the best quality service & advice.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(2,186)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

An excellent experience, very professional

I found Diving Direct online and made an order because they had what I was looking for at a price that was acceptable. I had no sooner placed the order when I received a call questioning my order as it included something that was not needed.

Needless to say, I cancelled that part of the order but the ongoing help and advice I was given made me wonder why I didn’t just call them before ordering online.

When the items arrived (which they did very quickly) they were well packaged and I am truly delighted not just with my purchase but the whole experience.

This is a company that knows their stuff and takes real pride in delivering a high quality service. My recommendation (other than to use them) is to give them a call if you have any questions, you will struggle to find more a more knowledgeable and helpful service.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

After my parcel was left in an unsafe…

After my parcel was left in an unsafe place and was stolen Chris immediately without question resent me another item in its place and ensuring it reached me in time before I go on holiday , Chris went above and beyond to ensure my satisfaction and his Communication to me was fantastic, so through no fault of his own he replaced my missing parcel at his own expense because dhl somehow decided it wasn’t there problem, thanks so much again Chris👍👍👍.

May 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service & quality kit

After years of having inferior snorkelling kit, I found Diving Direct, Chris was very helpful via the live chat. I purchased the TUSA Visio Metalic Dry Snorkelling Set to use on holiday - definitely a good investment and an excellent purchase. Fast delivery and superb quality.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

I don’t often leave reviews- Best customer service and kindest, most knowledgeable advice together with brilliant products!

I don’t often leave reviews, but I couldn’t not this time!
I was recommended this company and although I expected good products, I had no idea of just how incredible their Customer service would be. I ordered 2 products andI called them to clarify the delivery date… I was advised that it might not actually be the best one for what I was looking although the mask I ordered for my husband was. He then took the time to go through a range of different products and the ones that may better suit me. He went as far as to switch out my order regardless of the Price being mildly different in my favour, together with making sure they would arrive in good time. I’ve rarely experienced such professional and kind Customer service as I did from the gentleman who was helping me yesterday. I will ensure that anything else I buy to do with scuba or diving, I will only use this store and I would advise anybody thinking about it, to do the same- Thank you so much!

May 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Very fast delivery

Very fast delivery! I wasn't expecting my order to arrive the next day.
My order arrived safely packaged and in perfect condition.
Great job ☺️

April 4, 2025
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Rated 5 out of 5 stars

Very quick

Very quick. Good selection of spares and equipment. Ordered a spare mask strap. Was dealt with just as efficiently as a big order.

April 4, 2025

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