DivorceProfile Reviews 193

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, most reviewers were somewhat happy with their experience overall. Many people found the user experience to be positive, appreciating the convenience and ease of navigating the process from home. Customers often highlighted the helpfulness and professionalism of the support team, noting quick responses and clear guidance that made complex procedures understandable. However, some people were dissatisfied with the payment structure, reporting unexpected monthly charges and hidden subscription fees. Additionally, a portion of reviewers experienced issues with customer service, citing slow response times and unanswered questions, leading to frustration and delays in their processes.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, finding it easy to use and navigate. Many customers... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers praise the support team for explaining... See more

Payment

Customers had negative experiences with payment. Many reviewers report being charged unexpectedly, with some... See more

Service

Consumers find service to be ambiguous. While some reviewers praise the service as excellent, thorough, and... See more

Response time

Reviewers mention ambiguous feedback about response times. While some customers praise quick responses, clear... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I basically fill out the paperwork myself, in order to get help I need to pay more. I have not received any other notification so I dont know where my paperwork went..or when it will be sent to me. a... See more

Company replied

Rated 4 out of 5 stars

I've never been to this website in my life and I got a charge on my debit card from them. I am so confused. UPDATE. Turns out the mysterious “divorceprofile” charge wasn’t as dramatic as it so... See more

Company replied

Rated 4 out of 5 stars

Well, I found this experience to be very good. I did find it to be very tedious at times. I was given documents to be reviewed and corrected and within a day I was given that same document to be corr... See more

Company replied

Rated 4 out of 5 stars

Communication was excellent as long as you check on the site daily. Pricing wasn't straightforward but not outrageous. Somehow I overlooked the $69 per month subscription fees. Don't use the notarized... See more

Company replied


Company details

Written by the company

DivorceProfile provides a fast and convenient way to end your marriage, offering a quick and cost-effective alternative to hiring a lawyer. Our service allows you to complete divorce forms online by simply responding to questions about your marriage. Our platform focuses on ensuring that the forms you submit are aligned with the court's legal standards.


Contact info

3.3

Average

TrustScore 3.5 out of 5

193 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very easy

I can really say until I see how easy and reliable this is going to be.thank u

April 30, 2025
Unprompted review
DivorceProfile logo

Reply from DivorceProfile

Dear Sylvia,

Thank you for your feedback!

We’re glad to hear that you found the service easy to use. We understand that it's important to ensure everything works smoothly, and we're here to support you every step of the way as you continue exploring our platform.

We truly appreciate you giving us a try, and we’re confident that you’ll find the experience both reliable and efficient.

If you have any questions or need assistance, feel free to reach out to us at support@divorceprofile.com — we’re happy to help!

Best regards,
DivorceProfile

Rated 5 out of 5 stars

Your divorce can be accepted

My experience is the system is fast and reliable and they can reach out to you anytime!

April 29, 2025
DivorceProfile logo

Reply from DivorceProfile

Dear Lamin,

Thank you so much for taking the time to share your experience.

We’re truly pleased to hear that you found the service fast, reliable, and accessible when needed. Our goal is to make what can often be a challenging process as smooth and stress-free as possible, and it’s encouraging to know that we’re meeting that goal for you.

Wishing you all the best moving forward, and thank you again for choosing our service.

Best regards,
DivorceProfile

Rated 5 out of 5 stars

Company won't give refunds!

Experience with application was easy. Will update after the final results
Final results...
Asked for a refund of my initial fee but was charged anyway. Emailed my request but still charged. Do not use this service!!!

April 24, 2025
Unprompted review
DivorceProfile logo

Reply from DivorceProfile

Dear Margaret,

Thank you for choosing DivorceProfile and sharing your valuable feedback!

We appreciate your positive comment and are glad that you are enjoying our services and find them easy to use. Your satisfaction is our priority, and we are committed to enhancing our platform continuously to meet your needs effectively.

We also want to express our gratitude for allowing us to support you during such a sensitive process as divorce. Your trust means a lot to us.

Best regards,
DivorceProfile

Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. There is hidden fees and they charge you more then they should. They are scammers stay away from this website. Believe the low ratings and they will get on here and try to say things but I have proof of them being scammers.

April 15, 2025
Unprompted review
DivorceProfile logo

Reply from DivorceProfile

Dear Jessica,

Thank you for taking the time to give us feedback; it means a lot to us. This is incredibly frustrating, and we apologize for this experience. We take all concerns seriously, and we've forwarded your case to our support team for prompt attention.

Our team is currently reviewing the situation and is committed to resolving it as quickly as possible. We always strive to deliver a seamless experience for our users.

Should you have any more questions or require further assistance, please feel free to contact us at support@divorceprofile.com. It has been a pleasure assisting you, and we wish you only the best.

Best regards,
DivorceProfile

Rated 1 out of 5 stars

SCAM SCAM SCAM SCAM SCAM SCAM SCAM!!!

SCAM SCAM SCAM SCAM SCAM SCAM SCAM!!!! DON’T SPEND YOUR MONEY TO THESE PEOPLE EVER!!!! They withdrew $69 from my partners bank account 3 times. No response!!!

March 1, 2025
Unprompted review
DivorceProfile logo

Reply from DivorceProfile

Dear Shay,

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We’d love to help clarify and resolve the issue with your subscription and the extra charges. Unfortunately, as your review didn’t include an email address, we’re unable to locate your order in our system.

Please reach out to our support team directly at support@divorceprofile.com, and we’ll be happy to look into this further and assist you. We’re committed to providing a positive experience for all our users.

Best regards,
DivorceProfile

Rated 4 out of 5 stars

Helps Navigate a Legal Labyrinth

I got through most of the process fairly seamlessly, until I got to the filing stage. At this point, the system says it is "preparing invoice" (you'd think they would do this fast so they could take more of your money, but alas). It has said this for about a week now. I have contacted their customer "service" multiple times over the last week, and have not been responded to once. If I do not receive any reply to my numerous requests for service soon, I will have no choice but to reverse the charges with my bank and take my business elsewhere. Beyond frustrating.

UPDATED: 5/27/2025

Upon writing the above review, I was contacted by their service team and actually received helpful and timely service through to the end of my divorce. I'm subtracting a star for the delays stated above, but beyond that, they did provide service that I believe warrants a recommendation.

March 2, 2025
Unprompted review
DivorceProfile logo

Reply from DivorceProfile

Dear Justin,

Thank you for sharing your feedback. When there is a surge in demand, our system may take longer to respond. We understand how frustrating this can be and sincerely apologize for any inconvenience.
Please rest assured that your case has been escalated to our support team for immediate review, and we’ll provide you with an update as quickly as possible.

If you have any further questions or need assistance, please feel free to contact us at support@divorceprofile.com. We're always here to help!

Best regards,
DivorceProfile

Rated 1 out of 5 stars

Scam, scam, scam, scam.

This is a slick website that pretends to walk you through all the steps to fill out the forms necessary to go through a divorce in your state or province. They also will upsell you a "Check by Divorce Case Manager". This will never happen, and all requests for help are met by polite bots. In filling out the forms, nothing is really automated, so you end up entering your name and address about 20 times. And the final printouts are so fuzzy they look like a photograph of a photocopy.

January 16, 2025
Unprompted review
DivorceProfile logo

Reply from DivorceProfile

Dear Stewart,

We’re sorry to hear about your experience. Sometimes, due to high demand, our system may experience delays, but we are continuously working on improving our platform to provide a smoother experience for our users. Your feedback is invaluable to us, and we truly appreciate you taking the time to share it.

If you have any further questions or concerns, please don’t hesitate to reach out to us at support@divorceprofile.com. We’d love the opportunity to assist you.

Best regards,
DivorceProfile

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