Extremely disappointed in the the quality. Had two drones turn into bricks due to some power issue on both drones within a week of each other. Sent them in to get fix because they where still under wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
repairs are good and well priced, but my DJI Action 5 Pro is SO unreliable, had a pedestrian run infront of my motorbike yesterday causing me to crash, the DJI action 5 Pro for NO REASON stopped rec... See more
Company replied
Ho acquistato una Dji Osmo nano, la parte video è formidabile, software Mimo funzione bene e tutto fino ad ora rispetta abbastanza le aspettative. Il grande problema è il controllo vocale. Il co... See more
Company replied
I ordered the DJI Mic Mini. So far I have not got the mic. I have heard a lot of good reviews from it, and I own a Pocket 3 and I absolutely love it. I have a last minute filming day tomor... See more
Company replied
2.3
Poor
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
RF control software update issue
RF control worked fine until it got an automatic update from DJI and blacked out. Customer service made me mail the unit and asked me to pay full price for the repair service. Such repair service created by their software update in the first place....none sense.
February 16, 2026
Unprompted review
Reply from DJI
Update: 21/2/2026
Hi Alex,
Apologies for reaching out again. We just wanted to follow up and check if the issue has been resolved on your end.
Unfortunately, without the missing information, we’re unable to provide further assistance at this moment. If you have a chance, could you kindly provide the details we need? We’d be more than happy to help once we have that information.
Thank you for your understanding, and we appreciate your patience!
--------------------------------------------------------------------------
Update: 20/2/2026
Hi Alex,
As we have not heard from you, please refer to the previous message and let us know on the information requested so that we can assist you efficiently.
Once again, we apologize for any inconvenience this has caused and we are sincere in providing assistance to you.
Thank you and we wish you a great day ahead!
Best Regards,
DJI Support
——————————————————————————————
Hi Alex,
We’re truly sorry to hear about your experience and the frustration this situation has caused. We completely understand how upsetting it must feel. Thank you for taking the time to share your feedback with us.
To better understand what happened and verify the details, could you kindly provide us with your case number, chat ID, or the email address you used to contact us? With this information, we’ll be able to carefully review the details of your case and look into the matter further for you.
We sincerely appreciate your patience and the opportunity to check this for you. Once we receive the relevant information, we’ll follow up accordingly. Thank you again for bringing this to our attention.
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DJI Neo2 - state lontani
Update as of 4 March:
DJI has admitted that there was a malfunctioning motherboard in the first replacement.
As it was not working, they replaced it with what they claim is a new production unit.
Update as of 11 March:
The so-called new production unit has a malfunctioning gimbal.
As mentioned in the initial claim, steer clear of DJI Care — they never send a functioning unit and you waste time sending their refurbished units back and forth.
Acquistato un NEO2 per Natale, versione con Google e Motion controller (la più cara). sostituito in garanzia (con parecchie difficoltà) perché durante un movimento automatico (“Circle”) ha sbattuto contro un muro senza rilevarlo.
DJI mi ha inviato un prodotto ricondizionato, nettamente peggio del prodotto di serie:
Non riconosce il palmo
Non segue il soggetto
Negli ambienti stretti scatta in ogni direzione senza controllo ostacoli sbattendo contro le pareti
Servizio clienti molto gentile e professionale, ma poi dal magazzino inviano dei pezzi che sono difettati.
Non consiglierei
As requested by DJI:
回复：[## 9851156 ##] DjiSupport--GALLETTARV--CAS-29342321-F5R9J6 --DJI Neo 2
Update 16 feb 2026: If you had actually seen my case, you would know that I have already sent you a couple of videos. I am increasingly convinced of what I said. (Very kind, but not very efficient.)
Update 17 Feb: as previously stated: ## 9851156 ##] DjiSupport--GALLETTARV--CAS-29342321-F5R9J6 --DJI Neo 2
Update18 Feb: Once again, it was a very kind response, but from a pragmatic point of view, there were no results, just smoke.
February 16, 2026
Unprompted review
Reply from DJI
2026-2-18 urgent update：
Hi there,
Thank you for your cooperation and for reaching an agreement with us regarding the repair arrangement.
As confirmed, we have reached a mutual understanding on the repair solution. To proceed as efficiently as possible and minimize the overall turnaround time, we kindly ask that you arrange shipment of the device at your earliest convenience. Once we receive the unit, we will prioritize the inspection and repair process and make every effort to complete the service promptly.
We will continue to closely follow your case and keep you informed of any updates throughout the process. Should you have any questions, please feel free to reach out at any time.
Thank you again for your trust and support. We look forward to resolving this for you soon.
The best in the business
Very responsible company. Top quality customer service and products.
January 3, 2026
Unprompted review
Reply from DJI
Hi Alex,
Thank you so much for your incredibly kind words!
We’re truly grateful for your support and recognition. Providing responsible service and high-quality products is always our goal, and it means a lot to know that it’s appreciated.
We’ll continue doing our best — and we look forward to supporting you on many more flights and creations ahead!
Bad bad service on repair
February 12, 2026
Unprompted review
Reply from DJI
Hello there, we sincerely apologize for the unpleasant experience you have had. After hearing about your situation, we fully understand how you must feel. We take this matter very seriously and would like to follow up with you on your case. We will investigate and follow up on your case accordingly.
To better assist you, could you please provide us with relevant details such as your Case number, email address, and any other necessary information? We apologize once again for the inconvenience caused and look forward to your reply.
DJI painful
DJI, the only company in the world that makes you do full diagnostics and upload a video of the tests for support while making you pay 70% of the cost if the drone flies away. With the US looking carefully at banning DJI, the company is NOT doing itself any favours when it should be making things easier, not harder.
February 11, 2026
Unprompted review
Reply from DJI
2026/2/13 Update：
Hi Peterd,
Hope you're doing well.
Just following up again—we’ve reached out a couple of times but haven’t heard back from you yet. We completely understand you're busy, and we truly appreciate your patience.
If you still need assistance with this issue, please feel free to let us know. We're here to help and happy to continue supporting you whenever you're ready.
Thanks again for your understanding.
--------------------
2026/2/12 Update：
Dear Peterd,
Hope this message finds you well.
We are writing to gently follow up on our previous message, as we have not yet received your reply. We truly understand that you must be busy, and we completely appreciate your time.
However, we are very eager to assist you at the earliest opportunity. In order for us to proceed with the necessary support and provide you with the most accurate and efficient help, we would really appreciate it if you could kindly reply to this message whenever you have a moment.
Please feel free to let us know any additional information, questions, or concerns you may have. We are more than happy to assist you once we hear from you.
Thank you so much for your attention and kind cooperation. We look forward to your reply soon!
Best regards,
DJI Support
——————————————————————————
Hello there, this is DJI Support. we sincerely apologize for the unpleasant experience you have had. After hearing about your situation, we fully understand how you must feel. We take this matter very seriously and would like to follow up with you on your case. We will investigate and follow up on your case accordingly.
To better assist you, could you please provide us with relevant details such as your Case number, email address, and any other necessary information? We apologize once again for the inconvenience caused and look forward to your reply.
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Zero Stars- very poor customer service for an expensive product
Zero Stars!
We have a DJI Pocket 3. After super minimal utilization, we barely used it. The home screen was stuck at the DJI logo, and I called customer care, who requested that I send them the camera back, which I had to pay for shipping, also “ not a big deal”.
They followed up with me, telling me there is an issue with the grip functionality that is jammed and could be a software issue, and requesting $171 for a repair. This camera was barely used, never dropped, and was properly stored because I am 4 months over the warranty period. Even if this was a manufacturer's defect, I am responsible for it.
I have requested numerous calls from management. They sent me an agent who asked me to pay, or we would send the camera back unrepaired. Even they know it is a quality manufacturing defect. All agents calling me are their first line. The support management can’t make phone calls (even though I was promised in an email from Kenny from the management team), and again, there has been no call back from management till today.
If you are going to pay that much, you would expect a customer service that match what you pay for. Again, save your money don’t do our mistake by purchasing any product from them. I never had terrible experience with any product i purchased like DJI.
Supervisor called me and told
Me there nothing we can do this part does expire after certain time. My follow up question was, How it could happen and be avoided no info was provided ?
So if I pay $171 how can prevent this issue from happening as User? No answer for that question.
December 18, 2025
Unprompted review
Reply from DJI
2026/2/17 Update:
Dear Ahmed Taha,
We hope this message finds you well.
We sincerely appreciate your continuous cooperation, patience and understanding in this matter, we are pleased to inform you that your device has been shipped out via FedEx.
The tracking number is: 888836671561.
You may track the logistics status at any time with this number.
Please feel free to reach out to us if you require any further assistance and we are more than happy to help! Thank you and wish you a great day ahead!
Best Regards,
DJI Support
————————————————————————————
2026/2/15 Update:
Hi there,
We have confirmed that your payment has been successfully received, and the repair process is now being actively expedited.
Our technical team has prioritized the inspection and servicing of your device and is proceeding according to standard procedures to ensure that it is fully restored to proper working condition.
Once the repair has been completed and the final checks have been passed, we will promptly arrange shipment and provide you with the tracking details so that you can monitor the delivery progress.
If you have any questions during the repair process or require further assistance at any stage, please feel free to contact us.
Thank you for your patience and continued support.
————————————————————————————
Hello there, we sincerely apologize for the unpleasant experience you have had. After hearing about your situation, we fully understand how you must feel. We take this matter very seriously and would like to follow up with you on your case. We will investigate and follow up on your case accordingly.
To better assist you, could you please provide us with relevant details such as your Case number, email address, and any other necessary information? We apologize once again for the inconvenience caused and look forward to your reply.
Excellent service
Had to contact technical support a couple times and I must say the service I had was excellent, nothing was too much trouble and they were in no rush, however long it took to solve my issue they were prepared to take. HIGHLY RATED
January 8, 2026
Unprompted review
Reply from DJI
Hi there,
Thank you so much for the kind words — we truly appreciate you taking the time to share this!
It means a lot to know our support team was able to help patiently and thoroughly. Providing careful, unrushed support is exactly what we aim for, so your feedback really motivates us.
If you ever need assistance again, we’re always here and happy to help. Thanks again for the high rating and for being part of the DJI community!
Be careful who you buy your drone from.
Be careful who you buy your drone from.
I bought a Dji neo 2 from Dik Smith on line,everything seemed fine till I went to buy the Care Refresh insurance offered by Dji. I couldn’t register the drone ,so I took it to DJ1 store in Carindale to buy the insurance through them.They checked it out and it had already been registered by someone else 3 weeks before I bought it.Closer examination revealed the security seal on the box was missing and replaced with sticky tape and the seal on the shrink wrap covering of the box had been carefully cut out.I am seeking a refund from Dik Smith.
Then I will buy from DJ1 with conference
Neil Lesslie
February 7, 2026
Unprompted review
Reply from DJI
Dear Neil Lesslie,
Thank you for sharing this with us and for the reminder.
We understand that you are planning to request a refund from the original seller.
To help avoid potential risks and unnecessary losses, we kindly recommend purchasing devices through the official DJI website.
Thank you for your understanding and support.
Best regards!
DJI official website link:
https://www.dji.com/au/camera-drones?site=brandsite&from=na
I paid £469 for the mini 3 pro bundle that they never sent
I paid £469 for the mini 3 pro bundle for a Christmas present and it was never delivered. I emailed back and forth for nearly 2 months to try to understand what happened and all DJI customer care team said was, it wasn't their problem. Total lack of care or consideration for people's money. Please don't buy from this unethical company
EDIT: DJI contacted to waste more of my time by sending me emails putting the blame on me, because THEY sent me a document to sign that was in an incorrect format. I believe this was all a con to delay submitting the claim so that they could rob me of my money and not have to deliver my order. My father in law was going to buy a drone from DJI but after the outrageously poor and stressful experience I have had to endure, he is now chosing a different company although.
EDIT: PLEASE STOP trying to justify your extremely poor customer service. The delay from 7th Jan to 22nd Jan was because YOU kept sending me the document to sign in an incorrect format !! Which delayed it being sent from you to DHL (which i now believe to be deliberate as you knew about their 2 week claim window).
December 22, 2025
Unprompted review
Reply from DJI
2026/2/12 Update:
Hello Nicola,
Based on the information you provided, we have verified the details of the situation. As mentioned by our colleague in the email sent to you earlier, we would like to clarify once again as follows:
Upon receiving your report of the logistics anomaly on January 4th, we immediately initiated an investigation by contacting the carrier DHL without delay. We formally requested you to provide the signed liability waiver document on January 7th, yet the correct and complete liability waiver was only received from you on January 22nd. In strict accordance with DHL’s official claim policies, claims for shipping anomalies must be supported with the required documents within 14 days of the delivery date, and DHL has officially rejected the original claim application on the grounds of expired time limit due to the above reason.
In view of the above, we have made every possible effort regarding the situation you encountered.
We truly appreciate your recognition and support of DJI products.
However, for this case, if you have any further questions, we recommend that you contact DHL directly.
Please feel free to reach out to us at any time if you have any other questions.
Best regards！
2026/2/10 Update:
We apologize again for any inconvenience this may have caused you.
The DJI Customer Care Team has replied to your email with further updates. Please check your inbox.
If you have any questions, feel free to reply to the email.
Thank you for your understanding and support.
2026/2/7 Update:
Thank you very much for providing the information.
We will follow up and verify the situation as soon as possible.
We will keep you informed promptly once there are any updates.
Thank you for your understanding and patience.
Best regards！
Hello there,
We’re very sorry for the situation you’ve encountered.
To help us assist you as quickly as possible, could you please provide the relevant order number, tracking number, and proof of purchase? If you have a case number, please share that as well.
We will follow up and verify the details for you as soon as possible.
Thank you for your understanding and support.
We look forward to your reply.
Best regards!
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Worst experienced ever
Worst experienced ever. Dji osmo pocket 3 got gimbal problem. Sent to warranty center said void due to small scratch 2-3mm size. When i said want to make complaint, then suddently sent video said have water damge. Now email from cs manager said have gap. Very not responsible
February 6, 2026
Unprompted review
Reply from DJI
20/02/2026 Update：
Hi there,
Hope this message finds you well. We would liket to follow up on the OP3 aftersales issue. Our management team has provided a suitable solution, however we have not yet received a response despite multiple attempts to reach out.
If you could kindly check your latest email for the details regarding our offer, we would greatly appreciate it. Once we receive your feedback, we will prioritize resolving the matter promptly.
Thank you for your understanding. Looking forward to your reply!
17/02/2026 Update：
Hi there,
We are reaching out to follow up on your case once again. After a thorough review and verification by the relevant team, the final resolution has been confirmed and sent to you via email. Please kindly check your inbox at your earliest convenience and review the details carefully.
If you have any questions or require further clarification, please feel free to reply directly to the email. If possible, we would greatly appreciate your prompt response so that we can proceed with the next steps and continue assisting you without delay.
Thank you very much for your time and cooperation. We look forward to hearing from you soon.
————————————————
11/02/202/ Update：
Hi Mr. Shafiq, I hope this email finds you well. My apologies for reaching out again.
We’re writing once more to follow up on your case. After internal discussions and verification, our team has put together a special arrangement for you—one we truly hope you’ll kindly consider.
If you have any further questions, please don’t hesitate to reach out. We’re always here to support you.
10/02/2026 Update:
Hi Wan,
Hope this message finds you well. Thank you for sharing with us your information and we have managed to locate your case. We understand that your case is currently being taken care by our Customer Care Team and we seek you kind understanding and patience in this process while we are verifying the situation. Please feel free to reach out to us if you require any further assistance in the meantime and we are more than happy to help! Thank you and wish you a great day ahead!
Best Regards,
DJI Support
————————————————————————————
Hi there. We're very sorry to hear about your feedback. We want to help you in any capacity and we need to communicate with the relevant team to further look into this matter. Kindly provide any reference ticket/case number (CAS)/serial number（SN）. We're always here to help.
A battery I bought failed
A battery I bought failed. DJI were well within their rights to tell me ‘too bad’ as it was out of warranty. Instead they called me and listened to my issues. Very quickly Leroy, spoke with his manager who promptly organised a replacement. Excellent service. Thank you.
February 3, 2026
Unprompted review
Reply from DJI
Hi Kris, thanks for sharing your feedback on our service. This will surely strengthen our customer relationship and foster advancement in customer service between our DJI customers. We're glad to be of service. Thank you for choosing DJI.
A bad customer service and malfunctioning device
Very poor customer service and no respect for user time. I spent over 45 minutes on support calls for a malfunctioning device under warranty, receiving conflicting instructions (send battery only, then both, then changed again). Even after escalation, there was no clear direction. Customers are expected to diagnose issues and handle repeated shipping for DJI’s own faults. Unacceptable experience for a premium brand.
February 4, 2026
Unprompted review
Reply from DJI
Update 2：
Hi there, we are following up on the battery issue you previously reported. Initially, we could have arranged for only the battery to be returned for inspection. However, considering that the root cause of the issue might not lie with the battery itself, handling it separately could prolong the overall troubleshooting process. To save your valuable time and resolve the problem more quickly, we recommended returning both the drone and the battery for a comprehensive inspection.
We have noticed that you have already returned the package. Once the factory receives the returned items, we will immediately arrange for inspection. To ensure your user experience, our relevant team will formulate follow-up solutions based on the inspection results and keep you updated via email in a timely manner. Please keep an eye on your email notifications.
Furthermore, if you have any other requests, please do not hesitate to contact us. We will be glad to provide further assistance.
Update 1：
Hi Eunice. Thank you for your patience. We note that the relevant team has already been assisting you. Please kindly arrange to return the battery and device as soon as possible, and we will promptly follow up on the matter.
Hi there, we sincerely apologize for the inconvenience you've experienced. Could you please provide us with the case number or the device SN code so that we can assist you further? Thank you for understanding.
Odd and Abusive Callers After Purchases, Aggressive App Usage Restrictions and Account Created on Purchase
There are multiple concerns with this corporation that I've encountered.
Firstly, whenever I've made purchases from them, I've had mysterious calls from unrecognised and unusual sources. While I have no direct evidence indicating they've definitely been selling information to telemarketing companies and other degenerates, every call I've received from them have occurred within days or weeks of purchase. For example, days after my first purchase in August 2024, I received a call from an English Man who pretended to be calling about someone else. When I prompted him who he was calling for, he blatantly lied, saying the first name he could think of in a very snide way.
Clarifying, I never sign up with marketing with anyone, don't use smart tech of any description, don't use social media and make minimal purchases online. I generally avoid creating accounts with anyone. Every call coincides directly with a purchase from DJI.
Then, as if by magic, I received a call maybe two days later from a Chinese woman, speaking, yes, Chinese. To me, the fact the caller was Chinese, speaking Chinese, is evidence that the corporation is selling customer data to interested parties. DJI are Chinese and the proximity to the purchases is evidential, also. The issue with this, is the fact I did not actually sign up with DJI when I made a purchase. It was a guest purchase using their retail partner Hasselblad. If there's something in the regulations that say customers need to have accounts in order to agree to the terms and conditions. Say, oh, you need to sign up before they sell your details to cold callers and weird Chinese women blabbing on in a language most don't understand, perhaps that should be followed here?
Both were mobile numbers. Companies like the Information Commissioners Office deem mobile numbers as particularly dangerous and mostly don't do much about them. Then, no call lists. I've been on one for years, yet these companies, or individuals, call anyway. That suggests that DJI are selling customer details to underhanded, unregulated individuals or companies, which makes me question their integrity as a company.
Guess what? I received more unusual calls when I made another purchase last August (2025). Around two weeks afterwards - I'm not sure honestly - I received a call with an automated service talking about customer something or other. Then, an abusive one from another mobile number. This one had some foreign man blabbing on about nonsense with lots of chatter in the background. They were using different languages and sounded like an illegal call centre centred on cold-calling, scams and possibly voice print collection. The latter is often used to spoof access to people's accounts by bypassing the biometric protections many companies are enforcing now. AI can already do this and scammers are using this with AI right now to access people's accounts.
That Man made fun of my voice and attempted to argue about the fact I'd called him. I told him I did not and closed the call. I believe he was trying to gather voice data, so needed to keep me on the phone long enough for the system to record my voice print. Perhaps once it's matched there may be buyers on the dark web interested in such biometric information? It happens. Cockroaches everyone in such organisations...
The app for a device they sell uses Android. I'm keeping the exact device private, but anyone familiar might deduce what it is from these paragraphs. I hate Android for it's intrusiveness - it is Google. Then there are restrictions for using it. Every piece of data gathering must be enabled for full usage. An account is also needed to use the device properly without even more restrictions, which is a problem when considering data protection. DJI to me have already shown they're selling customer information, which shows minimal respect for regulation.
When I made the last purchase, an account was created automatically. As I mentioned above, I don't want or need accounts with these companies. Considering how much data is sold, traded, passed through CDN and advertising algorithms, AI training and all the other BS everyone deals with nowadays, I loathe accounts with anyone. They give companies the legal oversight to do whatever they want. That leaves us all legally in trouble immediately.
Every purchase should be anonymous, minimal details should be kept, information should be securely kept and there should be no interested third parties. Unfortunately, snooping domains on practically every retailer (analytics, advertising, bots) invalidate every single cookie policy regarding opting out. Then there's the constant threat of miserable data brokers operating in the shadows. And yes, different countries, different rules.
August 20, 2025
Unprompted review
Reply from DJI
2026-2-10 final update：
Hi there,
Thank you for your patience, clarity, and thoughtful communication throughout this process. We truly value the concerns you raised regarding privacy, data protection, and anonymous purchasing, and we appreciate the time you took to share your perspective in detail.
We would like to reaffirm DJI’s firm commitment to customer privacy and information security. Protecting personal data is a fundamental principle at DJI and is embedded across our internal policies, operational procedures, and daily practices. Whether a purchase is made anonymously through a retail partner or through a DJI account, all customer information is handled strictly in accordance with applicable data protection laws and compliance standards.
DJI does not sell, trade, or disclose customer personal information to any third parties, nor is such information used for unsolicited calls, marketing activities, or any unauthorized purposes. Customer contact details are not used to initiate unknown or external communications.
Regarding the unusual calls you described, we understand how unsettling such experiences can be. It is important to note that unsolicited and fraudulent calls are widespread globally and often originate from unregulated sources. Factors such as timing, phone number format, or language alone do not establish a direct connection to any specific company. DJI does not participate in, authorize, or support such activities in any form.
We would also like to confirm that DJI’s official service facility in the United Kingdom is operated by local staff and adheres to the same global data protection standards, access controls, and internal compliance requirements applied across all DJI operations worldwide.
Based on the review and communication completed, this case has now been fully addressed and is officially closed. We appreciate your professionalism and understanding throughout the process, as well as the importance you place on privacy and data protection.
Thank you once again for your trust in DJI. We remain committed to safeguarding user information with care, transparency, and responsibility.
Wishing you all the best.
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The DJI customer service
The DJI product quality falls far short of their advertising claims, often being just average or even poor. However, the real issue lies in their customer service, which turns any process—especially returns, into a frustrating ordeal. It's best to avoid this company to avoid disappointment!
January 28, 2026
Unprompted review
Reply from DJI
2026-2-2 urgent update：
Hi there,
Thank you for your patience while we followed up internally. We have received confirmation from our team, and your case has now been fully reviewed and handled by the relevant specialized team.
Regarding the situation you experienced during the return process, particularly the delay in receiving the return shipping label, the team has completed a thorough review. Our previous message was sent based on this review and was intended to provide you with the correct return label as quickly as possible, so the return process could move forward without additional delays.
We have also confirmed that the refund for your returned item has already been successfully completed. If you have any further questions related to the refund status or transaction details, please feel free to let us know.
We sincerely apologize for any inconvenience you may have encountered during your purchase and return experience. Your feedback is highly valued, and we will take this opportunity to continuously refine and improve our service processes to provide a more seamless experience going forward.
Should you require any additional assistance at any stage, please do not hesitate to reply with the relevant details. We will continue to follow up and support you accordingly.
Thank you for your understanding and continued trust.
Software discontinued, hardware useless
I own a DJI Osmo+ which is fully functional hardware-wise, but DJI discontinued the required app, making the product unusable.
DJI offers no alternative or support, so the device has no value anymore.
This is software-induced obsolescence and unacceptable for a premium product.
January 23, 2026
Unprompted review
Reply from DJI
Dear Nikki,
Thank you for sharing your feedback with us. We sincerely apologize for the frustration you have experienced with your DJI Osmo+ and the associated app issues.
We're sorry that the services for this product have been suspended currently and relevant technical support and after-sales repair services cannot be provided.
To provide some context, as electronic products are affected by technological developments and changes in usage requirements, each generation of products has a fixed life cycle. In order to continuously provide you with premium product and service experiences, DJI regularly optimizes resource allocations to promote the development and application of new products and technologies. Therefore, we have decided to stop providing support services for the Osmo+ and its accessories starting on January 30,2023.
We genuinely appreciate your understanding and patience.
1.30 update
Hi Nikki,
Hope this message finds you well. We sincerely apologize for the frustration you have experienced with your DJI Osmo+ and the associated app issues.
We previously contacted you via email to recommend reinstalling the DJI Go app, but we haven't heard back from you yet. We completely understand how disappointing this situation must be, and we're here to help resolve it as quickly as possible.
To better understand the issue, could you please clarify whether the problem you mentioned refers to being unable to open the DJI Go app on your mobile device, which in turn prevents you from operating the Osmo+? If so, kindly share your device model, operating system version, and any specific details about what happens when you try to launch or use the app.
If the issue lies elsewhere, please also describe the exact symptoms or error messages you encounter, so we can offer the most suitable support.
You can simply reply to our email with the details mentioned above. Once we receive your information, we'll look into it promptly and work with you to find a solution.
Thank you for your patience and understanding—we truly appreciate it.
I dont know why the reviews are so low…
I dont know why the reviews are so low for this website. I generally buy my products with the '.co.uk' website because the delivery is much faster but the '.com' website is where I always have to send my drone in for repair which I have had to use this service on multiple occasions for different types of dji product, neo and avata 2. I am very satisfied with the customer service team as they always take the time out to help me and answer my questions in any way they possibly can. Ive personally never seen any issues with the repair and replacement service they provide, actually, I have always been satisfied with the service they provide and the absolute quick turn around. From the moment I send me drone I generally receive it around 7 days, maximum 10 days, including weekends. The customer service that I have received from this company as always been top notch and ive never had any issues getting me queries answered or my returned products. They have on multiple occasions waived the fee of the service, maybe because of how many products I have or how often I have to use the service as im still learning manual mode on the avata 2 but the fact is, they dont have too, yet they do. Which I really really appreciate so I am taking the time out to write this long amazing review that they definitely deserve. Even though in the near future I will move onto building my own fpv drone as I want a faster drone, I will never let go of my avata 2 just because of the customer service I have received. I am and always will be a long lasting loyal customer to dji because of the absolute kind service I have felt and received since being a dji customer. I literally have no negative things to say about dji other than 1 flaw with the avata 2 and whoever has used an avata 2 knows exactly what I mean by this. But like I mentioned many times, I will continue to be a loyal customer just because of the amazing service I receive. I have had 2xdji neo which I gifted to friends and family as I moved onto handling the avata 2 properly, and I have 2x avata 2. This is just because I dont like to cut my flying sessions short incase I break one when I am out flying. Ultimately, I believe these reviews are unfair but of course everyone clearly feels different but I just cant understand why it has this many low reviews because I am not talking about my experience based on 1 or 2 instances, atleast 20 times involving all my products. Thank you DJI for being so kind and providing such a great service.
January 16, 2026
Unprompted review
Reply from DJI
Hi there,
This is the DJI Support Team. We would like to sincerely thank you for taking the time to share such a detailed and heartfelt review. Your kind words and recognition truly mean a lot to us.
We’re delighted to hear that you’ve had a consistently positive experience with our products and after-sales service. Your trust and support are a great encouragement to our team, and they motivate us to continue improving both our products and customer service.
No matter where your future flying journey takes you — whether continuing with your current devices or exploring new experiences — we’ll always be here to support you.
Thank you once again for your loyalty and for being part of the DJI community. Wishing you smooth flights and enjoyable creations ahead!
Best regards,
DJI Support Team
Repair service was amazing
Repair service was amazing even got a personal call afterwards. Best service I have ever had from a company!
January 20, 2026
Unprompted review
Reply from DJI
Hi there,
Thank you very much for taking the time to share your wonderful feedback. We are truly pleased to hear that the repair service met your expectations and that the follow-up personal call made a positive impression on you.
Your kind words mean a great deal to our team and motivate us to continue delivering attentive and dependable support.
If there is anything we can assist you with in the future, please feel free to reach out at any time. We look forward to supporting you again.
Wishing you all the best and a great experience ahead.
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Staff member goes above and beyond
I am leaving this review, not necessarily for DJI but more for a member of staff, so I had an incomplete order delivery from DJI. This was being passed around and not being rectified as I would like (I wanted my SD cards) kept being told that it had been delivered and sent me a picture of the package being delivered. In steps Kate from customer service, she deals with shop and gets them to resend the order, when that didn't happen she again jumps in deal with the issue in a timely manner and I have my cards. She follows up with me to make sure I had them and all is good. So from me not wanting to deal with DJI again (A lot of there products can be sourced elsewhere) I am now a fan again and would happily purchase from them again as sometimes it is nice to no how the handle the things that go wrong and Kate went that extra mile for me.
January 20, 2026
Unprompted review
Reply from DJI
Thank you for recognizing DJI's service. It is our honor to provide service for customers like you. Your feedback means a lot to us. If you encounter any issues in the future, please don't hesitate to reach out to us. We're always here to assist you!
Frozen Screen on brand new RC2 Controller
The screen of the RC2 controller that came with the Mini 5 Pro became unresponsive after a few uses and test flights. Attempts to restore screen responsiveness were unsuccessful. DJI only provides warranty coverage in the country where the product was purchased. I purchased it in New Zealand while in transit and am now thousands of miles away. Consequently, you have the option to pay to return the device or have it repaired by a DJI service centre near to you at your expense. DJI explains that their cross-region policies do not forsee cross region warranty. This is not an international warranty but a country-specific one.
I would rate the product quality as poor and the warranty policy as inadequate.
UPDATE 21.1.26 I WOULD GIVE ZERO STARS IF I COULD.
I have returned the controller to the New Zealand reseller on my expense two days ago. (41€/48US$). I also requested DJI,by e-mail, to cancel my ticket three days ago which they acknowledged. They have since claimed on TRUSTPILOT to have attempted to contact me but I have not received any calls. I request that DJI cease posting false or unhelpful messages.
UPDATE 5th February
DJI, Stop sending meaningless, false messages. I asked you to close my ticket two weeks ago. Sendig unhelpful messages makes everything worse.
December 29, 2025
Unprompted review
Reply from DJI
2.5 update：
Hello there, thank you for your understanding, support, and the cooperation and patience you have shown during this period! Your package has been shipped. If you encounter any issues after receiving the item or while waiting, please feel free to contact us anytime. Once again, we appreciate your understanding and support for DJI. Wishing you a pleasant experience and all the best in life!
1.26 urgent update：
Hi there,
We sincerely apologize for the misunderstanding caused by our previous message. We would like to clarify that our team attempted to reach you by phone previously, but was unable to connect. It was not our intention to indicate that multiple contact attempts were made, and we are sorry for any confusion this may have caused.
At present, we are closely coordinating with the relevant teams and actively following up on your DJI product-related case. We will provide you with further support and a clear update as soon as possible. Should there be any new information or progress, we will notify you by email at the earliest opportunity.
Thank you for your understanding and patience. If you have any additional information or questions, please feel free to reach out through this channel.
We look forward to your response.
——————————————
1.19 update
Dear Customer,
As we did not hear from you, we wish to follow up with you again to see if we can provide any further assistance to you, or if your concern has been resolved. We look forward to hearing from you, thank you.
Best Regards,
DJI Support Team
1.18 update
Dear customer,
We sincerely apologize for bothering you again. This time, we are reaching out to follow up on the previous issue. May we ask if your problem has already been resolved? If you still need our assistance, please kindly refer to the solutions we previously provided. We genuinely hope to help you resolve this matter, and therefore sincerely ask you to carefully consider the solutions we have proposed. We look forward to your reply.
Best regards,
DJI Support Team
Dear customer,
Thank you for providing the detailed information and for taking the time to share your experience with us. We sincerely regret the inconvenience this issue has caused and fully understand your frustration regarding the product performance and warranty policy.
We would like to inform you that we have successfully located your case. After verification, the relevant team has already reviewed the situation and provided the corresponding solutions in our previous email. At this stage, we kindly ask you to confirm whether you are willing to proceed with one of the proposed solutions so that we may continue assisting you accordingly.
If none of the provided options meet your expectations, please let us know which specific points you disagree with or what concerns you still have. Your feedback will help us better understand your position and explore possible next steps.
We would appreciate it if you could reply at your earliest convenience, as this will allow us to follow up and handle this matter more efficiently. Thank you for your patience and cooperation.
Best regards,
DJI Support Team
Hi there, we are sorry for any inconvenience. According to DJI Aftersales Policy, DJI does not provide global warranty, customers can obtain warranty service only at a designated DJI repair center in the region where the customer purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge. We want to help you in any capacity and we need to communicate with the relevant team to further look into this matter. Kindly provide any reference ticket/case number (CAS). We're always here to help.
Best regards,
DJI Support Team
products are fine but delivery is…
products are fine but delivery is something appalling
January 13, 2026
Unprompted review
Reply from DJI
Hi there. This is DJI support. Thank you for your feedback. We’re sorry to hear about your delivery experience — could you please share what issue you encountered? If you need any assistance, feel free to let us know anytime. We’re here to help.
1.18 update
Hi Anthuan Griffin,
Thank you for sharing your feedback with us earlier. We truly apologize for any inconvenience you may have experienced with your delivery.
As we haven’t received further details yet, could you kindly describe the issue in more depth? If the matter is related to the logistics provider, we recommend reaching out to them directly for timely tracking and resolution.
Should you need further assistance from our side, please provide relevant information such as your case number or order number (if you purchased through the DJI official website). This will help us better understand your situation and see how we can assist you.
We appreciate your patience and are here to support you however we can.
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