DJI shipped my Avata 360 with RC2 and fly more package quick and now I am reading up and will have the Maiden flight sometime tomorrow. I think the 360 degree view will be great to chase model airc... See more
Company replied
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Review summary
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My overall experience purchasing from Djiusa has been fantastic. The shipping was incredibly fast, and they were very helpful if I had any questions. I genuinely hope that everything gets resolved wit... See more
My drone arrive new as promised in two days,no broken seals no used product, all in all I had a wonderful experience from the junk. The prices were better than Amazon and other website. It just made... See more
Company replied
Don't believe the people on the facebook groups claiming this website/seller is a scammer as they have this confused with Dji -us.com. Purchased from here thinking it was the same DJI website I bought... See more
Company replied
Company details
Written by the company
For over 15 years, our heart has beat in the bustling streets of Mong Kok, Hong Kong. What began as a passion for photography grew into a family of over 600, dedicated to empowering creators with the finest imaging tools. We didn't just sell cameras; we fueled dreams, one click at a time. It was this shared commitment to precision and storytelling that drew us to DJI. We didn't just see cutting-edge technology; we saw a kindred spirit. That's why we're proud to have served as an authorized DJI partner in the U.S. for over two years, bringing this shared vision directly to you. To ensure you get the genuine DJI gear you need without delay, we've built a home for our operations in California. From this hub, your order is shipped via UPS Second Day Air, guaranteeing it arrives at your door swiftly and securely. And for your peace of mind, nearly every product is in stock and ready to ship the moment you need it.
Contact info
UNIT 2508A 25/F BANK OF AMERICA TOWER 12 HARCOURT RD CENTRAL HONG KONG, Hong Kong, Hong Kong
- +1 833 962 9226
- service@djiusa.com
- djiusa.com
4.6
Excellent
85 reviews
Replied to 83% of negative reviews
Typically replies within 24 hours
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Great purchasing experience
Great purchasing experience. Exceptional website that is informative and educational for a first-time drone buyer. Well done!
April 1, 2026
Reply from Djiusa
Wishing you a pleasant day; Enjoy your drone flight.
--djiusa.com
Reply from Djiusa
Wishing you a pleasant day; Enjoy your drone flight.
--djiusa.com
This company is a fraud
This company is a fraud. I “registered” for the Avata 360 release to get a guaranteed purchase link. I received my email and on the day of release I followed the link. Release was 8am and at 8:03, the motion fly more kit was in my cart and I was linking my PayPal to pay, then the item was removed from my cart an listed as not available. Well, according to the email, if this happened I could contact CS for personal direct link within 48hrs. So I looked for the number to call them. What better place to find the number than on their website? Well, I called the number 1-833-962-9226. Wait what? It’s a Verizon cell phone with no voicemail set up? Yep that’s right. After finding another number to get through I land on their generic switchboard, it doesn’t even say welcome to DJI USA. I get a rep on the phone and he tells me they never had the fly more kits available. He said they may be in within 3 weeks. Funny because the original reservation link said it would take 3 weeks to arrive anyway. That led me to think they were drop shipping everything from china anyway. And if that’s the case, why not have the fly more combo purchase link available now, if it’s not shipping till then anyway? I purchased one from eBay that is arriving in 3 days from South Korea. So this company not only made empty promises, but has a non working cell phone listed as their main number, they are also removing every negative comment on their Facebook page. Look under any post, it will show a total number of comments, like 8 comments until you click the post and open it and you see only 2 comments there.. or none. Because they have all been deleted.. hmm wonder why. Too bad they can’t delete the negative reviews! Do not buy from this “company” you have been warned!
April 9, 2026
Unprompted review
Reply from Djiusa
My friend, I'm sorry to hear this news;
Due to the exceptionally high sales of avata360, our first batch of inventory was sold out within 2 minutes; So we have reserved a second batch of products for customers like you who have made reservations before, and sent an email in advance; You can be patient and wait. You will receive this email later, which contains your exclusive purchase link;
--djiusa.com team
Just got my drone
Just got my mini pro 5 today and the experience was great. Not only did I get a quality product that delivered everything it advertised, but the process of purchasing it was great too. The product came quick and arrived safely. I will definitely be purchasing from them again. 
April 5, 2026
Just purchased Mini 5 Pro
Just received my new Mini 5 Pro. DJI’s service is top notch thus far. Set up is easy and straightforward, can’t wait to get it in the air!
April 7, 2026
The site was extremely easy to…
The site was extremely easy to navigate. The products listed were accompanied with a detailed description. I also like the fact that the accessories for each item were shown below. I bought this for my boyfriend so he could take his YouTube channel to the next level.
April 5, 2026
DJI Mini 5 Pro drone
I ordered a DJI Mini 5 Pro drone. With DJI drones being added to the FCC "covered list" they've gotten harder to find and I shopped around. I hadn't heard of DJI USA before so I was a little skeptical. Did my homework and they seemed reputable. I ordered my drone, and five days later I had it on its maiden flight. Fast 2-day air shipping, everything arrived in perfect condition.
March 29, 2026
Fastest shipping of anyone I have ever…
Fastest shipping of anyone I have ever done business with. I just bought my 4th drone.
April 1, 2026
Djiusa was great company to order my…
Djiusa was great company to order my flip through. They did everything as promised. Email confirmation, 2 day shipping. I will purchase my next drone through them.
March 31, 2026
Order 5 different products so far and…
Order 5 different products so far and 100% satisfied I will keep ordering thanks for the support and fast shipping
April 1, 2026
Unprompted review
Air 3S
Site is easy to navigate. Although I had done considerable research into drones in general the DJI site had more refined info that help me decide which drone was appropriate for my needs
March 30, 2026
Fantastic customer service
Fantastic customer service, quick repair turnaround, easy communication.
March 29, 2026
DJI has Great Customer service
DJI has Great Customer service. Whenever I call I know they are going to fix my problem before I am off the phone. Any product I bought, DJI Mic's, Drones, camera. I know they are going to work the best from other companies. That is why I am staying with DJI.
March 28, 2026
The delivery is too slow
You charged my credit card as soon as I placed the order. That was 3 days ago and my package hasn’t been sent to the shipper yet. I could have placed my order with Amazon and they wouldn’t charge my credit card until it was shipped. I would have received my order today and the price was the same.
March 28, 2026
Reply from Djiusa
My friend, I am sorry to hear this news; Firstly, thank you for your order and your trust in us, which is very important to us;
Our logistics delivery time is 3-4 working days, and many customers have reported that they can receive it within 2-3 working days; Your order will probably be delivered within three working days, but you purchased it on Thursday. After we shipped it on Friday, the package passed through the weekend, so there will be an extension of time;
We apologize again for your experience and thank you for your trust and purchase on our website.
--djiusa.com team
my order came quickly and packed well!
March 24, 2026
Excellent communication with fast…
Excellent communication with fast shipping. I will be a returning customer.
March 26, 2026
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