DLG Auto Services - Glasgow Reviews 

581
•
TrustScore 4.5 out of 5

4.7

Cunninghame Road, Clyde Industrial Estate, G73 1PP Glasgow, Scotland, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very courteous and good communication from start to finish. Easy to speak to if any other issues arise.

Company replied

Rated 5 out of 5 stars

the quality of the work was fantastic. there was a 6 week delay due to the delivery of parts, but I was kept informed and contacted throughout the whole period of repair. This delay was in no way the... See more

Company replied

Rated 4 out of 5 stars

Initially all going well re repair, car returned though missing mirror cover. So sent back and to be fair they were quick to provide courtesy car and sort problem. Staff helpful, apologetic too and co... See more

Rated 4 out of 5 stars

They did a wonderful job and were very nice to deal with. They also cleaned the car before returning it. However, after getting my collection date and an e-mail confirming they would come for the car... See more

Company replied


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Cunninghame Road, Clyde Industrial Estate, G73 1PP, Glasgow, Scotland, United Kingdom

  • 0345 3031623

4.7

Excellent

TrustScore 4.5 out of 5

581 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(581)

348 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From start to finish the customer…

From start to finish the customer service was great. I had daily updates on the progress of my car. The guy that picked and dropped my car off was very friendly and helpful. They even dropped my car off at my work. Thanks for all your help, I would definitely recommend you in the future.

May 21, 2024
Rated 4 out of 5 stars

Exellent car repair…

Our car was picked up quite quick after the accident. The car was away for two weeks during which time we had a courtesy car. When we recieved our car back it was in pristine condition.
DLG had done an exceptional job repairing the vehicle.
I would have given the company five stars if they had left our original number plate on our car.
There was no damage on the front of the car so I'm assuming the number plate was changed just to advertise DLG on thier plate. Other than this I would recommend anyone to use DLG.

June 5, 2024
Rated 5 out of 5 stars

I found the person on the phone very…

I found the person on the phone very helpful.
The car was collected and delivered back on time.
The damage was expertly repaired. Many thanks.
This was important because it is needed to transport my wife who is disabled and unable to walk or speak.

May 14, 2024
Rated 1 out of 5 stars

Paint didn't match door gaps were bad…

Paint didn't match door gaps were bad Paint on door rubbers really bad workmanship still haven't got car back wish it was up to me were car got fixed would not have went there

May 21, 2024
DLG Auto Services - Glasgow logo

Reply from DLG Auto Services - Glasgow

Thank you for taking the time to share your concerns with us. We understand that you're disappointed with the paint job and the gaps in your door. We take customer feedback very seriously and will thoroughly investigate this matter. Our team is committed to providing high-quality workmanship, and we apologise for any inconvenience caused.

Rated 5 out of 5 stars

Excellent from start to finish

Car collected from accident site promptly with excellent communication with driver and timings. Updates from company regularly during repair and mechanics went above and beyond to get my car sorted. Repair very high standard and body work repair immaculate. Would highly recommend

May 16, 2024
Rated 5 out of 5 stars

Superb customer service

Did what they said they would do when they would do it. Kept us fully updated with progress of works being carried out. When we had to change delivery date of our car they were v helpful in meeting our altered schedule. First class service.

May 14, 2024
Rated 5 out of 5 stars

Totally professional

From start to finish this company was professional, they kept me informed of all stages of repairs. I would thoroughly recommend them.

May 14, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look