These guys go above and beyond... Got my car back looking brand new and before the original completion date! Valetted inside and out aswell! Nothing too much trouble, fantastic communication from da... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely fantastic repair of my VW. In just 9 days they perfected my door, that had almost been ripped off, it was returned and collected in a friendly and professional manner. Very much recommend t... See more
Company replied
Highly recommended. Fantastic service from start to finish. Vehicle collected from home as agreed, kept informed of works required. Repairs completed to a high standard, and vehicle returned to home a... See more
My car suffered some damage after a minor accident, it was collected by DLG Auto Services and then delivered after just two days in the workshop looking brand new and clean inside as well as out. Fan... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Kansas Avenue 1, M50 2GL, Salford, England, United Kingdom
- 0345 3031678
4.6
Excellent
535 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A job well done.
From the initial telephone contact to the return of my vehicle following its repair.
Every member of staff I came into contact with was professional and courteous. With the standard of repair similarly excellent.
July 1, 2025
Highly recommended.
Painfree experience - everything just happened without me needing to do anything. The gentlemen who took my car away and returned it were both smart, polite, knowledgeable, personable, and a pleasure to do business with.
July 10, 2025
Friendly helpful staff.
Friendly helpful staff.
Repaired our car to pre accident condition after it was hit and shunted from behind whilst parked outside our home.
June 10, 2025
Excellent service and repair the car…
Excellent service and repair the car was as good as new.
You would not even know that it had been in an
Collision.
Even down to the colour match.
Highly recommended
July 10, 2025
Very good service and workmanship.
July 10, 2025
They have done a great job
They have been quick and done great a job after taking my car and they have nice customer services.
June 3, 2025
Repair to my vehicle was very quickly completed
Repair to my vehicle was very quickly completed returned nicely repaired and even with a valet ! Special thanks to DLG garages
June 3, 2025
Fast speedy recovery from picking my…
Fast speedy recovery from picking my car up and getting the job done in 3 days thanks guys Top Job aswell
May 27, 2025
From collection to return inc…
From collection to return inc communication and fixing was fantastic. They keep you up to date through the whole process
April 21, 2025
It went like clockwork from start to…
It went like clockwork from start to finish , no flash promises , did what it says on the tin , on time door to door , very courteous , no quibble , Dlg great Team , would highly recommend ! Thanks all! 😘
May 13, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DLG Auto Services - Manchester
Hello there, we are sorry to hear you did not have a great experience and we were unable to resolve the matter to your satisfaction. If there are any issues you would still like us to address, please give us a call us directly. I have made the site aware of your comments to prevent similar situations from happening in the future.
Hazel free service
Hazel free service. Prompt pickup and delivery back home after repair as promised . Could improve on the cutesy car but was not an issue. Satisfied with repair.
May 6, 2025
Very professional company from start to…
Very professional company from start to finish. Updated us on the work to be done and finished on time Returned our car in a lovely clean and shiny condition. Thank you
May 6, 2025
Friendly and helpful
April 29, 2025
Very efficient service
My vehicle was collected on time and repaired quickly and to a good standard
April 29, 2025
No fuss very easy to deal with
No fuss very easy to deal with
Staff very friendly nothing to much troubles
I would recommend DLG Manchester to anyone very professional.
April 29, 2025
every thing was just great
April 22, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.