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Company details

  1. Fitness and Nutrition Service
  2. Wellness Program

Written by the company

Personalised, DNA-based recommendations while you shop. We provides a simple, actionable smart shopping service accessible via the DnaNudge app. Our revolutionary app is your personal shopping assistant, matching your personal DNA Report to thousands of foods and facial skincare products ensuring you have the best of the best personally recommended for you. DnaNudge is the developer of the world’s first services to use consumers’ own DNA plus lifestyle factors to nudge people towards healthier choices while shopping. DnaNudge’s services analyse and map users’ genetic profile to key nutrition-related health traits – including obesity, diabetes, hypertension and cholesterol – plus skin-related conditions, enabling customers to be guided by their DNA towards healthier, more personalised product choices as they scan and shop. The service has been developed by world-renowned biomedical engineer Regius Professor Chris Toumazou FRS and published geneticist Dr Maria Karvela.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

8 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Updates to follow but quite interesting start

I tried to amend my previous comment but unable to do so. Justin rang me back today (12 Sep) and finally been able to get access after uninstalling and reinstalling the app.

Actually I was glad to speak to him in person as he advised me about the scanning element. This I have found very interesting as it has shown that two of the fish products I buy are not good for me and recommended alternatives. I have Emailed the customer service team to ascertain if they can provide me with a reason as I am speechless

The jury is now out on this product but if it can stop the constant itching then I will be amending this from 4 to 5 stars. It may have been difficult to get my access working but now it has, I am going to be scanning everything going forward. will update after a week or so

September 12, 2024
Unprompted review
Rated 4 out of 5 stars

Great Customer Service, Promising Concept, but Mixed Results

I initially purchased the express kit from Holland & Barrett but, unfortunately, didn’t receive results on two separate occasions. However, their customer service was quick to resolve the issue, and I received a full refund both times. Despite the initial hiccups, Justin from DnaNudge reached out and offered me a £200 value package free of charge as compensation.

The process of using the new test kit was smooth and hassle-free—from receiving the kit to sending it back, everything was quick and efficient. I received my DNA-based results in just a few days.

While I appreciate the concept behind the product and found the results interesting, some of the information didn’t align with my personal experience. Although the results may reflect potential risks in my DNA, they didn't fully match what I’ve experienced in real life. I believe as the company continues to grow and expands its database with new research, the accuracy of the results will likely improve.

Overall, I was impressed by DnaNudge's excellent customer service and the innovative idea behind the product. However, my feelings on the actual results were mixed. With time, I’m hopeful the product will become more accurate and insightful.

August 15, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute Disaster

I am still struggling to get my results after a month. The App is very USER Unfriendly and to be honest nothing has gone smoothly.

After reading the comments on here I wish I had never ever gone into Holland and Barrett on that day. H&B were advertising this and at the time, I thought i would be good as my skin has been so bad.

The stress that this has caused me with back and forth Emails means I will never trust H&B again with anything they advertise

07/09/24 - DNA Nudge have advised that they will call me during the coming week

September 4, 2024
Unprompted review
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Reply from DnaNudge

Dear customer,

Thank you very much for choosing to leave this feedback, we strive to provide a fantastic experience to all of our customers and your feedback shows us that this was not the case for you.

We would like to offer you our sincere apologies for any unsatisfactory part of the service, and if you contact our customer service team then they will be more than happy to assist you in any way possible.

We have requested further information through Trustpilot's review system, but please feel free to contact us directly at customerservices@dnanudge.com and a member of the team will be happy to help.

Kindest regards,
The DnaNudge team

Rated 1 out of 5 stars

Really poor quality product

Really poor quality product. The results are not really tailored and don’t tell you quantitive results. The app is very basic and most products are no available int he database. Absolute waste of money.

August 15, 2024
Unprompted review
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Reply from DnaNudge

Dear customer,

Thank you for leaving this review, we are truly sorry to hear that you were unable to find many of the products that you searched for. One of our founding objectives at DnaNudge is to provide our customers with a service that offers useful and insightful information about their health.

We have requested further information through Trustpilot's review system, if you can please let us know the test that you took and which products you tried to scan, our dedicated team will be happy to investigate this further. You can also contact us directly at customerservices@dnanudge.com and a member of the team will be happy to help.

Kindest regards,
The DnaNudge team

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Rated 1 out of 5 stars

Useless and scientifically questionable…

Useless and scientifically questionable product with very little support. Half of the items are not in the database and won't be added. Lacks truly actionable insights one doesn't get from common sense diet. The company has a going concern and unlikely to be around in the next couple of years

May 19, 2023
Unprompted review
Rated 1 out of 5 stars

Going out of business

Recently close their covent garden offices and reduced their hours for the westminster hospital store. When i visited at 3pm they had a sign saying closed until 2pm. Useless do not use they are going out of business

September 30, 2022
Unprompted review
DnaNudge logo

Reply from DnaNudge

Many thanks for your feedback. We apologise for your experience visiting our store. You can still find all the DnaNudge services online at dnanudge.com and also visit our brand new location based within Holland & Barrett's Marble Arch London store. Our customer support team are also on hand 7 days a week at customerservices@dnanudge.com so don't hesitate to reach out if you need any further assistance. - The DnaNudge Team.

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