Had such a smooth set up with DNA payments their system is amazing and Douglas was beyond helpful. Couldn’t have asked for a better customer experience and happy to be using them as our payment provid... See more
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Review summary
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Great company! After dealing with various card companies and being stung by pretty much all of them, DNA have renewed my faith and Guy the man that dealt with our activation was especially good! Mark... See more
Company replied
Big thanks to Guy for the amazing support! He has an excellent service mind. He helped me fix my app login problem and was so patient with our communication. Despite my English not being very strong,... See more
Company replied
We had a visit from Jamie Holmes about a week ago and he was brilliant! He saved our business £100 per month with their rates. Helped setting up and cancelling our existing service. He is very knowled... See more
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Company details
About DNA Payments
Written by the company
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Contact info
10 Lower Grosvenor Place,, SW1W 0EN, London, United Kingdom
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Douglas was very easy to get on with…
Douglas was very easy to get on with and helpful getting things started up with credit card machines
March 2, 2026
Reply from DNA Payments
Hi John
That's great news, and thanks very much for letting us know about how easy to get on with and helpful Douglas was!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy was Very helpful very patient very…
Guy was Very helpful very patient very efficient appreciated it thank you
March 2, 2026
Reply from DNA Payments
Hi Mark
That's great news, and thanks very much for letting us know about how patient and helpful Guy was! We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
DNA have looked after my business…
DNA have looked after my business credit card machine for a few years now and even though I’m leaving to move my business to another city, they have been so helpful, kind and understanding. It’s good to be able to speak with an actual human being. Ellie was great and totally on the ball, didn’t keep me waiting and was polite and professional. I’ll be contacting them again when I set up my new business. Many thanks.
February 25, 2026
Unprompted review
Reply from DNA Payments
Hi Sonya
That's great news, and thanks very much for letting us know about the polite and professional service received from Ellie! We're delighted to have helped you with your query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very good service thank you
February 26, 2026
Reply from DNA Payments
Hi Mirkhan
That's great news, and thanks very much for letting us know about the good service received from our customer support team! We're delighted to have helped you with your query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Reply from DNA Payments
Hi Hafsat
That's great news, and thanks very much for letting us know about our customer support team! We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great Setup Support From Guy at DNA Payments
I have just finished setting up my business's new DNA POS Machine supplied by DNA Payments.
Guy from the support team contacted me before the unit's delivery was due to explain the process. He then called back when the unit had arrived and walked me through the full setup of both the POS Machine and the DNA Merchant Portal. Guy explained the whole process with simple, easy-to-follow instructions and was very polite and professional throughout the process, which only took 10 minutes. It's been a great experience so far, and I have no doubt the ongoing support will be of the same high standard.
February 26, 2026
Reply from DNA Payments
Hi Matt
That's great news, and thanks very much for letting us know about how polite and professional Guy was! We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
DNA Payments % Andy
Andy was a great help in assisting to set up the terminals etc. He was patient, ready to answer all our questions, and ensure that we were truly satisfied with the new product.
February 25, 2026
Reply from DNA Payments
Hi Nick
That's great news, and thanks very much for letting us know about how patient and helpful Andy was! We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Impressive Customer service by Guy
Good option for new beginners, satisfied customer experience so far.
February 25, 2026
Reply from DNA Payments
Hi Ashfaq
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very pleased with the service provided…
Very pleased with the service provided by Jack McNamara-Barley, when we had an issue with the charging station on our machine. Replacement station sent out and he talked us through how we could charge in the meantime allowing us to continue trading smoothly. Would highly recommend.
February 23, 2026
Unprompted review
Reply from DNA Payments
Hi John
That's great news, and thanks very much for letting us know about Jack! We're delighted to have helped you with your technical query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Just started using DNA payments .
Just started using DNA payments .
Change over and set up made very easy by Guy.
Thanks for all your help
Phil
Wineomania Ltd
February 24, 2026
Reply from DNA Payments
Hi Phil
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
The costumer service was amazing from…
The costumer service was amazing from GUY, He is very patient on explaining everything . We just joined DNA payments and we are very happy so far, very easy to use and track transactions. Thank you very much for your great service GUY.
February 24, 2026
Reply from DNA Payments
Hi Indrit
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Reply from DNA Payments
Hi Archie
That's great news, and thanks very much for letting us know about our customer service provided! We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Reply from DNA Payments
Hi John
That's great news, and thanks very much for letting us know! We're delighted to have helped you.. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Fabulous service and support received…
Fabulous service and support received from Doug at DNA payments ~ I would highly recommend.
February 23, 2026
Reply from DNA Payments
Hi Claire,
That's great news, and thanks very much for letting us know about Doug! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Thank you Josh!
Josh was very helpful this afternoon resolving an odd issue i had with my display screens. He was thorough, very pleasant and asked questions clearly so that the mystery could be solved as quickly as possible, thank you Josh, your help was very much appreciated!
February 21, 2026
Unprompted review
Reply from DNA Payments
Hi Mark
That's great news, and thanks very much for letting us know about Josh! We're delighted to have helped you with your display screen issue. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy was extremely helpful and patient.
February 20, 2026
Reply from DNA Payments
Hi Rachael
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Wow! Delighted with service received.
Wow! What I expected to be a horrendous experience (not being particularly "techie") was simple, quick and pain free. The lady was amazing, explanation so clear, a pleasure to deal with. Needs promoting!
February 20, 2026
Reply from DNA Payments
Hi There,
That's great news, and thanks very much for letting us know about how good the service from our team was!
We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Impressive service
Had a one on one chat with Dougy, who clearly explained setting up the software and how to use it. Didn't take long to set up things up and all looks for moving forward. Very good service.
February 19, 2026
Reply from DNA Payments
Hi There,
That's great news, and thanks very much for letting us know about how good the service from Dougy was!
We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Amazing customer support!
Spoken with Ali, absolutely lovely gentleman - guided me through getting back into my account, including getting me to the Zash section so that I can edit my items online.
Life-saver, and 100% worth his pennies!
February 18, 2026
Unprompted review
Reply from DNA Payments
Hi Mitch
That's great news, and thanks very much for letting us know about the fantastic service provided by Ali!
We're delighted to have helped you with your account enquiry. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Extremely bad customer service- ghosted us.
We had very high hopes when signing up with this payment gateway for my small business, however our experience has been incredibly disappointing.
After the initial onboarding, communication completely stopped. Despite multiple follow-ups via email and phone, we have been repeatedly ignored and effectively ghosted, leaving us without answers or support when we needed it most.
For a service that is critical to running a business, reliability and communication are non-negotiable. Unfortunately, this company has failed on both counts.
We would not recommend this provider to any business that values transparency, responsiveness, or basic customer service. My Company name is the Staycation Scotland Group. Feel free to contact me regarding this. You will have my details. My number is 07500 875647.
February 10, 2026
Unprompted review
Reply from DNA Payments
Hi Julie
Thanks for getting in touch with us about your payment gateway and any potential customer service issues you may have had. I've sent you a request for further information via Trustpilot for more details, such as your business name, and contact details so we can find your account and contact details to pick up your case.
Once we have some more details from you we can investigate further. Alternatively, you can contact us at 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Complaints Team
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