Docmartens Reviews 

The two pairs of shoes were uncomfortable... However, unlike other reviews I found the returns process easy. My refund arrived in my account today a week after returning. So thank you for that.

DO NOT BUY FROM DOC MARTENS NZ.

My experience - After wanting these Kasey boots for a long time , I finally saved my money and bought some on the 25th August. Silly me ordered a size 9UK instead of a 9NZ . Straight away I got in touch with them ( within 5 mins ) but unfortunately I couldn’t change online order. So, silly me bought another pair straight away , the size 7 UK , which is size 9 NZ . So I funded $1000 on 2 pairs of these Kasey boots . I actually bought them as I was wanting to wear them to a special event coming up . Within 2 days , I received the wrong sized ones but not my correct ones . I did some chucking my emails to track down this parcel but realised they hadn’t sent me a track n trace number . I send back the wrong sized ones straight away with carefully using tape n glad wrap . Did some ringing up to see where the right sized ones where and it seemed like Doc Martens NZ had no clue and sent me on a mission with chasing my own tail 😣 after a week with chasing up with no answers , a person on the chat line said “ they will be sent away from the Australian Warehouse as they were out of stock “ . And for me to “ be patient “ another couple of days went by and a recieved an email stating “ these were sent off but unfortunately there was a glitch in the system and a tracking number was failed to be added to these so these have been returned back to them “ and a refunded was given . I did not want a refund , I just wanted my boots . I had to buy my some more boots to wear to this function . Rather disappointing .

In the mean time . They are holding on and refusing refund me for the ones I sent back . According to a fulla on the chat line , they will be sent back to me cos I used a bit of tape on the box . Even tho there will be no damage.

I’m so angry , upset , and frustrated. The worst experience I’ve ever had 😭 All I ever dreamed of was owning a pair of the “ Kasey “ boots . Shattered .

Please do not go there .

Purchased pretty expensive Blaire Athena womens' sandals. Love how they look, and had spent weeks navigating the sizing and managed to buy a size that fitted, however - the design makes them incredibly painful to wear if you plan to walk for more than 5 or 10 minutes! The sole doesn't flex enough so that the straps end taking the strain and digging into the tops and sides of your feet. Worst of all, by the time you discover this, and have persisted (in hopes you'll get used to them) they will be 'worn' and impossible to return for a refund. I am incredibly disappointed..

Ordered size eleven boots, two years ago. They were slightly too big. I figured it was my own mistake, so I wore them until they fell apart.

Ordered size ten boots, two months ago. They were FAR too tight.

I wore them for less than five minutes. Returned them, within the day - completely unblemished. DMs didn't acknowledge receipt of them. Completely ignored every email I sent. Returned the boots, without even attempting to explain themselves or contact me.

So their sizing is inconsistent, their attitude to customer service is deplorable and their refund policy is non-existent.

Never received my purchase (sandals), even though it was sent 48h Royal Mail. I contacted Royal Mail, and they said the vendor needs to raise the claim, but customer service is very difficult to navigate. Would never purchase again.

As per others have said, sole split from main shoe. Apparently wear and tear. Hardly used. Disgraceful. They know it’s a problem but push the blame onto customers.

My husband bought a classic pair of Doc Marten shoes about 3 years ago for me size 4. I have always been a DM wearer!! These shoes I only wear occasionally and to my horrorI found very recently that the sole has completely split from the upper. Unwearable!! I expect them to last a lot longer than they have as they are now quite expensive.
I have tried getting in touch with Doc Martens via email and phone but just come across a brick wall. No one seems to be able to help me. I will be very wary about buying another pair as the fault is clearly in the manufacture.

Leaking DocMartin leather boots, under a year old. Complained via their website, twice. No response. Obviously DocMartin don’t take customers seriously. Won’t be looking for a new pair as this is the only way they will learn, when they lose sales, and go out of business due to old customers going to brands that revert on customers complaints….,

Returned a handbag last week, this was sent tracked delivery. It has been received and no response and no refund!
I want my money back and you've lost my business!

Great pair of vegan 1461 DM shoes at great promotional price. Ordered on Saturday night delivered Tuesday morning free of charge. Lots of positive comments from friends.

I asked for the heel drop of the shoes I bought due to an injury I need specific design - apparently they (customer disservice!) dont have this info!

Doc Martens make the shoes - they MUST have this info but clearly cant be bothered to ask to find it! -

Great shoes but abysmal customer service!

Expensive boots fell to pieces within 6 months. When I wrote a complaint I was asked for photographs, which I sent. The response was to ask for even more photographs including the box they were sent in. I didn't expect the boots would last only 6 months so I had recycled the box. I will never buy Doc Martens again. These are the second pair that dropped to pieces in less than a year. May as well buy cheap copies now, the quality is not there. Customer service doesn't exist. £150 for Boots lasting less than 6 months

Worst company i have ever dealt with.
No refund and no Shoes. ordered sandals on 48hr tracker, Royal Mail have advised me that the parcel wasn't received and asked me to Contact the sender, so I did and Docmartens have told me there is nothing they can do until Royal mail advise them that its lost. so now im out of pocket and also no sandals :(

Bought the doc marten Blair’s sandals the soles are rubber so not the usual high quality made to last. Although they look good when you first wear them they don’t last. I put a complaint into to doc martens but it was a few days over the guarantee so nothing could be done even though I tried to explain I hadn’t actually been wearing them through the winter months x We are a doc marten family and if they look at my account they can see how many I’ve bought for myself my husband children and grandchildren. But nope no thanks for being a loyal customer

My return was lost and I sent an email to chase up my return. Less than an hour later, I had an email back from "Rob", who organised my refund.

Wonderful customer service - thank you :-)

I WOULD GIVE ZERO IF I COULD. DO NOT EVER EVER BUY FROM HERE. COMPLETE SCAM. AVOID AVOID AVOID. THEY WILL TAKE YOUR MONEY, YOU WILL NEVER HEAR FROM THEM AND YOU WILL RECEIVE A PAIR OF RANDOM SUNGLASSES. DISGUSTING.