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3.6
Average
213 reviews
Replied to 69% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
bottles arrived broken!
March 25, 2026
Unprompted review
Reply from Docmorris
We are very sorry for the inconvenience you have experienced and apologize for any trouble caused.
We have contacted you via private message to request more information about your order so we can help resolve the issue as soon as possible.
We remain at your disposal and appreciate your understanding.
Kind regards,
Encomendei um creme a semana passada…
Após entrar em contacto com a equipa solucionaram o problema.****
Obrigada
March 17, 2026
Unprompted review
Reply from Docmorris
Lamentamos muito os inconvenientes que teve e pedimos desculpa pelos transtornos causados.
Entrámos em contacto consigo por mensagem privada para solicitar mais informações sobre a sua encomenda e assim podermos ajudá-lo(a) a resolver a situação o mais rapidamente possível.
Ficamos à sua disposição e agradecemos a sua compreensão.
Com os melhores cumprimentos,
Delivery 2 more days after the maximum…
Delivery 2 more days after the maximum day annouced (goods not receveived, so far).
The goods were vital to take it on travel, but due to the later delivery, it doesn´t work at all for me.
February 3, 2026
Unprompted review
Reply from Docmorris
Lamentamos muito os inconvenientes que você teve e pedimos desculpas pelos transtornos causados. Entramos em contato com você por mensagem privada para solicitar mais informações sobre o seu pedido e, assim, poder ajudá-lo(a) a resolver a ocorrência o mais rápido possível. Ficamos à sua disposição e agradecemos a sua compreensão.
Atenciosamente,
A equipe da PromoFarma.
Envio de produto ERRADO
WRONG product received. No return option on the Docmorris website. Very bad help center.
January 23, 2026
Unprompted review
Reply from Docmorris
Lamentamos muito os inconvenientes que você teve e pedimos desculpas pelos transtornos causados. Entramos em contato com você por mensagem privada para solicitar mais informações sobre o seu pedido e, assim, poder ajudá-lo(a) a resolver a ocorrência o mais rápido possível. Ficamos à sua disposição e agradecemos a sua compreensão.
Atenciosamente,
A equipe da PromoFarma.
Bottle broken
One of the two bottles of Liver-kidney from ORGANIC INDIA was broken and all capsules spread in the box. You should pay more attention on the wrapping.
Thank you
The shipment was addressed to Mr Arnaldo Lopes Pereira in Lisbon, Portugal and arrived today
Detalhes de envio:
Arnaldo Lopes Pereira
Rua Tomás da Fonseca nº 26-Edificio 2-3ºDto 1600-256 Lisboa
fatura n.º#PF2026-518
I can send a picture
January 22, 2026
Unprompted review
Reply from Docmorris
We are very sorry for the inconvenience you have experienced and we apologize for any inconvenience caused.
We have contacted you via private message to request more information about your order so that we can help resolve the issue as soon as possible.
We remain at your disposal and appreciate your understanding.
Kind regards,
Delivery has been suspended
I filled in all the details correctly and my address had the door number!!! I just received a message saying that the delivery has been suspended because the number didn't have a door number! Read it, it's there! 131!!
Now they're asking me to fill in a new form and pay another €2!! Unbelievable!
November 14, 2025
Unprompted review
Reply from Docmorris
We are very sorry for the inconveniences you have experienced and apologize for the trouble caused.
We have contacted you via private message to request more information about your order so that we can help you resolve the issue as soon as possible.
We remain at your disposal and appreciate your understanding.
Their responce is very good
June 12, 2025
Unprompted review
Terrible delivery and support experience
My first experience hasn't been great with them. I placed 5 different orders on the same day with 5 different providers.
The only one I have not yet received is the order from Doc Morris.
I contacted them on their support chat, spoke to a real assistant who said they are going to help and I should get my delivery soon.
A week later and no difference, tracking shows it has still not been delivered I don't know why.
Definitely won't order from here again.
May 29, 2025
Unprompted review
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