Beware of the return policy. It does not state that your return will cost you over a hundred dollars. This all feels very deliberate because they know you will not want to return your product if you... See more
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Based on these reviews
I had the exact experience the May 2025 reviewer had. Ordered a light. Arrived 3 months later. Didn't work. Took 2 months for them to send me a replacement part even though they claim to be located in... See more
Company replied
I’m really happy with this lamp! Assembly was a little challenging, but now that it’s all put together, it looks fantastic in my room.
Company details
Written by the company
Docos.us is a lighting distributor from the United States Our mission is to be the foremost lighting retailer, offering the widest variety of vendors, artful designs and cutting-edge technology, educating our customers along the way.
Contact info
1583 Sulphur Spring Rd. Ste 113, 21227, Baltimore, United States
- 9188886601
- info@docos.us
- docos.us
2.6
Poor
57 reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
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Don’t waste your time or money
I paid for expedited shipping and after a month of no response or follow up from customer success, I finally got someone on the phone to refund me the shipping fee. They then said it would be another month before my product shipped even though if I originally ordered with standard shipping, it should’ve already arrived. Customer success kept sending me emails that were likely copy and pasted from a template. The tracking information did not work. We finally got the product months later and the ceramic is pulling the fixture out of the wall. There are no instructions for install. We are making it work because after this shit show of a process to just receive the product, I cannot imagine what returning it would look like. I would highly recommend looking elsewhere.
Re their response: what they are again ignoring, is how the product has not arrived in the window we paid for with expedited shipping. I understand how refunds work and I’m not dumb. 4 weeks and no tracking information is not in line with the 1-2 week promise from expedited shipping. Please stop gaslighting people and only acknowledging aspects of a dispute that you feel comfortable responding to. Accountability is cool.
June 27, 2025
Unprompted review
Reply from Docos
Dear ,
Thank you for reaching out to us, and we truly appreciate the opportunity to address your concerns.
Please rest assured that every message we send is carefully written by our team in response to each customer’s specific situation. We do not use automated replies — our goal is always to provide thoughtful, personalized support.
Regarding the shipping method: when you requested a refund for the expedited shipping, we clearly explained that this would mean your order would be sent via standard shipping instead, which typically takes 4–6 weeks. You kindly confirmed your agreement with this, and we proceeded accordingly.
Your package was delivered on June 28th, well within the expected timeframe, so we believe the shipping process was handled properly.
Along the way, we also did our best to keep you informed of your package’s estimated arrival at the port and explained why tracking details may not have appeared on the website during certain stages. We always aim to communicate clearly and transparently.
As for the installation instructions, we’ll be sending those to you shortly via email. In the meantime, if you could kindly send us a few photos of the fixture you received and describe the issue you're facing, we’ll be happy to assist you with the most suitable solution.
We genuinely hope we can resolve this together through open and respectful communication, and we’re here to support you every step of the way.
Warmest regards,
Customer Support Team
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Months to arrive, didn't work, still don't have a working light + out $150
I had the exact experience the May 2025 reviewer had. Ordered a light. Arrived 3 months later. Didn't work. Took 2 months for them to send me a replacement part even though they claim to be located in Maryland. By this time I was at a new address and they had to resend the replacement part *and charged me for shipping!!*. No discount on the light for the hassle either. So I spent $150 on a fancy light 5-6 months ago that still doesn't work. The pro is it really is a cool light, if it worked!
June 25, 2025
Unprompted review
Reply from Docos
Dear ,
Thank you for getting in touch with us.
We’re truly sorry for the inconvenience and any frustration caused.
Our offices are located in the U.S. and the U.K., while our warehouse is based in Asia. All packages are shipped directly from Asia to their final destination.
Since you confirmed that the replacement parts should be sent to your original address, we proceeded with shipping accordingly.
We sincerely apologize for not clearly communicating the estimated delivery time, which unfortunately resulted in the package arriving after your move.
Regarding the $30 charge — this covered only part of the actual air freight cost, which totaled $60. We want to assure you that we did not make any profit from this fee; our intention was simply to resolve the issue for you as quickly as possible.
That said, we take your feedback seriously and will work to improve our communication and service processes moving forward.
Thank you again for your understanding.
Warmest regards,
Customer Support Team
Was sent a faulty chandelier
Was sent a faulty chandelier, which is so cheaply made and overpriced. Overpayed for shipping. Got no help for replacement and they sent us parts that are taking over 2 months to receive. Customer service never answers. The worst. We own restaurants and will never use again
April 15, 2025
Unprompted review
Reply from Docos
Hi,
Thank you for your feedback, and I'm truly sorry to hear about your experience with your chandelier order.
We understand how frustrating this must be, especially with delays and lack of clear communication — that's not the experience we want you to have. I'd really like the chance to look into this and make things right for you.
When you have a moment, could you please email us at [info@docos.us] with your order number and a brief description of the issue? That will allow us to locate your order and follow up directly to resolve this as quickly as possible.
We value your business and appreciate your patience. I’ll personally make sure your message gets the attention it deserves.
Warm regards,
Aylin
Docos Customer Service Team
Horrible quality, no branding or instructions, 3 month delay
Purchased Feb 7, and did not hear anything for weeks so reached out to get an update, as it was supposed to arrive by then. They said their warehouse in China was backed up. I had to follow-up multiple times, finally after 3 months i received a light. This light is the most terrible quality of any light fixture i have ever received. The actual light pendant is larger than the measurement listed on the website by 4 inches (diameter). The weight of the pendant cannot be supported by the swing arm. The metal of the arm that supports the light fixture bends at the weight of the light. We had to place a support under the light once it was installed because the metal is too weak to support the weight of the pendant. This is the worst quality light i have ever seen. No instructions, no branding, just a box with the light fixture. It took months, the company makes it appear they are in the US and they are not, the quality is horrendous and unusable.
April 26, 2025
Unprompted review
Reply from Docos
Hi,
Thank you very much for reaching out to us, and we’re truly sorry to hear about your experience. Please accept our sincerest apologies for the delay and for any inconvenience the product quality may have caused.
In order to assist you more efficiently, could you please provide your order number and the email address associated with your purchase? This will help us locate your order in our system and ensure that our customer service team can offer you a suitable and satisfactory resolution as quickly as possible.
We genuinely appreciate your feedback and take your concerns seriously, as we are always striving to improve our products and services.
Best regards,
Docos Team
Cheaply made, worst "customer service" I have ever encountered--designed to exasperate the customer into accepting their sunk costs. Do not buy from here
I ordered the Naytto Chandelier and Suki chandelier. These were not inexpensive items. I took a chance and made the order only after reading their return policy, which promised that, while the buyer is responsible for return shipping, returns can be sent to a North American address.
Delivery took a little over two months--fine. However, upon unboxing the light fixtures I was dismayed to see that the quality was so cheap that I would be ashamed to have these fixtures in my home. The fabric border around the edges of the petals on the Naytto is cheap synthetic ribbon that looks as if it is hot-glued on. The Naytto mount is made of cheap and flimsy plastic. The pleated shades on the Suki are a dreadful plastic with a cheap-looking sheen and very visible, sloppy stitching.
I requested a return, well within the return window, and asked customer service to provide a North American return address. This is where things really went sour. I am not sure that I at any point was corresponding with a real human rather than AI. The representative--a rotating cast of "Rachel," "Hazelle," and "Abby"--disregarded any mention I made of the North American return address and insisted robotically that I have to ship my return to their factory in Asia. They kept repeating this over the course of at least five emails, with seemingly no memory of the content of our previous emails. They did a whole runaround demanding that I take photos of the "quality issues," and when I went through this tedious process, they reverted to insisting that the return must be shipped back to Asia. First they offered me a 10% discount, then 25%, then 35%, then 45%, to shut me up, but never at any point did any of these "representatives" make any acknowledgement of or apology for their claim, on their returns page, that they offer returns to a North American address. Then they reverted to insisting that I must ship these returns to their factory in Guangdong, China.
I am now stuck with $519 worth of shoddy, wretched, unusable fixtures.
April 10, 2025
Unprompted review
Reply from Docos
Hi Cato O.,
This is Nicole, the Docos supervisor. I want to personally apologize for the frustrations you’ve encountered with your recent order and the difficulties you faced while trying to resolve this issue. I completely understand how upsetting it must be to receive products that do not meet your expectations, and I’m truly sorry for the lack of clear communication you experienced.
I will be directly overseeing your case and will ensure that we provide the correct return address as promised on our website, as well as a timely resolution. I understand your disappointment with the quality of the items, and we want to make things right.
Please pay close attention to our upcoming emails as I will be in direct contact with you to resolve the matter. Rest assured, we are committed to resolving your issue properly, and I will personally ensure that your concerns are addressed.
Best regards,
Nicole
Docos Support Team
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They sell counterfeits
They sell counterfeits. False products disguised as real ones. They steal images from other vendors and mask them as theirs. Nowhere on their website does it say or specify that their items aren’t real.
April 13, 2025
Unprompted review
Reply from Docos
We do not sell counterfeit products. It seems there may be some misunderstanding. The lamps we offer are sourced from a cooperative factory, which also manufactures products for many well-known big brands. Our model is identical to those found on other lamp sales websites. While we are responsible for purchasing and selling the products, we are not directly involved in the manufacturing process.
They will not refund even for faulty products
I was sent a faulty lamp where the light fixture was bent and crooked which meant the light bulb would not screw in straight and rubbed against the lamp shade. After contacting customer service they repeatedly asked for me to fix the issue myself (they directed me to Amazon to purchase some repair pieces) and claimed that there was no quality issues so I should be happy to just fix this and not have to send it back. This is ridiculous.
April 3, 2025
Unprompted review
Reply from Docos
Hello Natalie Ooi，
Thank you for your purchase, and we sincerely apologize for the issues you've experienced with your lamp. We understand how frustrating it can be when a product doesn't meet expectations, and we're truly sorry for the inconvenience.
We also regret that our previous communication was not as helpful as it should have been. Our goal is always to provide high-quality products and exceptional customer service.
We appreciate your patience and understanding, and we are committed to resolving this issue as quickly as possible.
Best regards,
Docos Customer Service Team
I wanted to replace the light over my…
I wanted to replace the light over my cooktop, and I'm glad I chose this one. It doesn't emit as much heat as my old fixture, which is a huge relief. Installation too two people, and shortening the cables was a bit tricky, but overall, it works great.
March 17, 2025
Reply from Docos
Thank you for your recent purchase! We’re so glad to hear that the light was the perfect choice for replacing the fixture over your cooktop. It’s great to know that it helps reduce heat, making your cooking space more comfortable.
We also appreciate you sharing your experience with installation. While we understand that shortening the cables can be tricky, we’re happy to hear that everything worked out well in the end. If you ever need any further assistance or have questions about the setup, please don’t hesitate to reach out. We’re here to help!
Very nice light, well designed and great quality and detail!
I had ordered an expensive light from overseas, but it didn't fit US homes, and I had to return it. I found this light on Docos, and it's much better value! It's larger, brighter, and better designed. I love it.
March 15, 2025
Reply from Docos
Thank you for your recent purchase! We’re thrilled to hear that you found the perfect light with us and that it exceeded your expectations. It’s great to know that you’re enjoying the larger size, brighter illumination, and improved design. We’re so happy to be able to offer you a better value for your home.
Your feedback means a lot to us, and we truly appreciate you sharing your experience. If you ever need any further assistance or have additional questions, please don’t hesitate to reach out. We’re here to help!
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I purchased a few lights- both of which…
I purchased a few lights- both of which came damaged in different ways. I had purchased the 100% worry free purchase plan yet they still did not refund me.
One of the lights had a broken pendant so they offered me 20% off as if that fixed the broken light.
For the other light- the wire was actually broken and their solution was to send me wires to rewire it myself.
I never got a refund even after purchasing the plan- very very bad business.
March 2, 2025
Unprompted review
Reply from Docos
Hi Kailey Stumberg,
Thank you for your feedback, and we sincerely apologize for the issues you've encountered with your recent purchases. We understand how frustrating it must be to receive damaged products, especially after purchasing the 100% worry-free plan.
We will be investigating this matter further to better understand the situation with your refund and make sure that the promised solution is followed through. In the meantime, we will also be strengthening our packaging and service to prevent future occurrences like this.
If you'd like, please provide any further details or images of the damaged items, and we'll be happy to assist you with a full resolution as quickly as possible.
Best regards,
Rachel
Docos Support Team
This reading light is adjustable
This reading light is adjustable, bright for reading or dim for relaxation. It's sturdy and looks great - exactly what I needed. Very happy with it!
February 26, 2025
Reply from Docos
Hello,
We're so happy to hear that the reading light meets your needs and is working well for both reading and relaxation. We're glad it’s sturdy and looks great in your space.
If you have any further questions or need assistance, don't hesitate to reach out. We’re here to help!
Best regards,
Docos Customer Service Team
I bought a pair for my bedroom
I bought a pair for my bedroom, and they're beautiful! They're lightweight yet have a high-end look. One shade has a small imperfection, but it's barely noticeable. Overall, I'm really happy with them!
February 19, 2025
Reply from Docos
Hello,
Thank you for your purchase! We’re so glad to hear that you love the lamps and that they fit beautifully in your bedroom. We apologize for the small imperfection you noticed on one of the shades, but we're happy it isn’t too noticeable. If you would like further assistance with the issue or anything else, please don’t hesitate to reach out. We’re here to help!
Best regards,
Docos Customer Service Team
Product not the same as advertised
Lamp is different than what is advertised.
Shape, size, and overall appearance not what I purchased. Looks like a cheaper version.
February 18, 2025
Unprompted review
Reply from Docos
Hi Giancarlo Calabrese
Thank you for your purchase, and we sincerely apologize for the inconvenience. We regret that the lamp you received does not meet your expectations, especially regarding its shape, size, and appearance. This is certainly not the experience we strive to provide.
Could you please share more details about the discrepancies you've noticed? Photos would be especially helpful in assisting us to resolve this issue quickly. We are committed to ensuring your satisfaction and will work with you to find a suitable solution.
Looking forward to your response.
Best regards,
Docos Customer Service Team
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I don't trust this company one bit
I don't trust this company one bit. I ordered a lamp on 2/5/2025. Their site stated that it would take 4 to 6 weeks to ship. However they're supposedly located at 1111 Sulphur Spring Rd. #113 Halethorpe MD 21227. When I called their phone number: 713-489-9509, received a voicemail greeting. I left two messages and received no reply phone calls.
When I contacted them via their Shopify site, I received a reply (probably AI generated) that the processing of my order was delayed due to a holiday closure.
Since then I've read a couple bad reviews about DOCOS on this site and several more bad reviews on reddit. Some customers citing the same excuse (holiday closure) for slow delivery.
I then researched them with the Better Business Bureau in MD which stated they weren't registered because they've been in business for less than 6 months.
Because of this research, I have communicated back to them, through their Shopify site requesting to cancel my order (my product hasn't shipped yet).
If they don't cancel my order and refund my money immediately, I will report them as a scam to my credit card company, the BBB in MD, the Consumer Protections Bureau of the United States Federal Trade Commission (this company is actually based in China) and Shopify.com. I will also report Shopify.com for providing services to scam organizations.
Thomas Neil Atwell
DOCOS Order Number DC12372
February 1, 2025
Unprompted review
Reply from Docos
Tom Atwell
1050 North Graham Avenue
Indianapolis IN 46219
United States
+1 317-289-4338
Your order has been cancelled and you have received a refund
If you want a refund, you can contact us by email and we will respond to you within 24 hours.
They sell fake products
They sell fake products. Took 2 months to receive my order and when I received my Akari lamp it was in Chinese and completely fake.
February 12, 2025
Unprompted review
Reply from Docos
Hello Ben Shum
We are truly sorry for the inconvenience you’ve encountered with your order. Please rest assured that our products are carefully sourced and consistent with the details provided on our website.
We understand your concerns regarding the Akari lamp, and we would appreciate it if you could provide further information on the differences you've noticed, such as any discrepancies in the product’s appearance, language, or other features. This will help us address the issue and ensure better experiences for all of our customers moving forward.
Your feedback is valuable to us, and we are committed to resolving this matter as quickly as possible.
Best regards,
Docos Customer Service Team
Be ware!!!!They sent me the wrong color it took…
They sent me the wrong color it took month and a half to arrive, when I contacted them they said we can refund 10% of your purchase or send us another $150 for an item.
This company is scam be ware!!!!!!!
January 20, 2025
Unprompted review
Reply from Docos
Hello Keren Halperin
We are truly sorry for the issues you've encountered with your order. This is certainly not the experience we aim to provide. We understand your frustration with the incorrect color and the long shipping delay, and we apologize for any inconvenience this has caused.
After reviewing your order, it appears the item you received matches the color shown on our website. However, we want to ensure you are completely satisfied with your purchase. If there’s a misunderstanding or if the product does not meet your expectations, we are happy to explore other solutions with you, including a return or exchange.
Please let us know how you would like to proceed, and we will make sure to resolve this for you promptly.
Thank you for your understanding, and we look forward to hearing from you.
Best regards,
Docos Customer Service Team
Similar to the other 1 star reviews…
Similar to the other 1 star reviews that are being drowned out by what looks like fake reviews, I believe this is a scam.
Bought a light over 3 weeks ago and paid for expedited arrival within 1-2 weeks. It hasn’t budged from “label created” in the tracking system.
Was excited but maybe too good to be true. Will report to my credit card company.
January 12, 2025
Unprompted review
Reply from Docos
Hi Katie K,
Thank you for reaching out. We are very sorry to hear about the issues you've experienced with your order. Can you please provide your order number so that we can investigate the situation further? We take your concerns seriously and will look into this matter immediately.
Once we have more information, we will be in touch with an update on your order.
Best regards,
Rachel
Docos Support Team
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Reply from Docos
Dear Lok
Thank you for sharing your feedback. We are truly sorry to hear about your concerns with your recent order. This situation is not reflective of the high standards we aim to provide, and we sincerely apologize for any inconvenience caused.
We take product authenticity and customer satisfaction seriously. If you believe there was a discrepancy with your order, please provide us with more details so we can investigate and ensure that any issues are resolved quickly. We want to make sure you’re completely satisfied with your purchase.
Please reach out to us directly, and we will do everything we can to address your concerns.
Best regards,
Docos Customer Service Team
A floor lamp in pieces with cords not attached
A floor lamp arrived in several pieces, it would take an electrician to assemble the wires. We paid $5.95 for worry free returns, which they refused. Between the poor customer service and unusable item that arrived from China, do not waist your money
November 23, 2024
Unprompted review
Reply from Docos
Dear Joan Maas,
Thank you for your purchase and for reaching out to us. We understand how frustrating it can be when a product doesn't meet your expectations.
The insurance you purchased covers package transportation and damage during transit. For returns or exchanges, the return shipping fee is typically the responsibility of the customer.
Regarding the floor lamp, it is designed for simple assembly. However, we understand that assembly can sometimes be challenging. Our support team is here to guide you step-by-step until the product is fully assembled and ready to use. Please don’t hesitate to reach out for personalized assistance.
We value your feedback and appreciate your patience as we work to improve our service. If you have any further questions or need support, feel free to contact us.
Best regards,
Rachel
Docos Support Team
Reply from Docos
Dear Brie,
Thank you for bringing this to our attention. We take claims like this very seriously. Our goal is to provide a positive shopping experience for all our customers.
If you encountered any issues with your order, we’re here to help. Please reach out to our support team with details of your experience, and we will do our best to resolve it promptly. Transparency and customer satisfaction are our top priorities.
We value your feedback and are committed to making things right.
Best regards,
Rachel
Docos Support Team
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