At first i was anxious but by just following exactly the procedure it went through loaded my maxis sim in Malaysia and finally i was relieved. Thank you doctorsim.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When i tried to buy a gift card, it asked for too much info and took my money, but i never got the gift card. However when i asked for the payment to be refunded, they immediately refunded it and expl... See more
Company replied
It worked, but it took a long time. Their instructions are outdated. They say to plug it into iTunes. iTunes has not existed for years. Support was not helpful. They kept sending me the same inst... See more
Company replied
DoctorSIM has been invaluable while I’m traveling. I have only had positive experiences with doctorSIM while I’m traveling. There was a small issue processing my original top-up, but their support tea... See more
Company replied
Company details
- #79 of 121 best companies in Online Marketplace
- #4 of 4 best companies in Cell Phone Unlocking Service
- #75 of 116 best companies in Gift Shop
- #21 of 21 best companies in Internet Shop
- #13 of 19 best companies in Phone and Internet Service
Written by the company
Founded in 2007, doctorSIM is an Internet-based technology company that provides a wide range of savings solutions for digital gifts, the cell phone industry and the premier unlocking company in the world.
Global leader in saving solutions for digital gifts, top-ups, phone unlocks and so much more!
Written by the company
- Phone top-ups
- Send instant airtime and data with best fx exchange. Recharge any phone, anywhere, from wherever you are. 100% transparent, no hidden fees.
- Digital Gift Cards
- doctorSIM's gift cards are the ideal solution for every celebration. Perfect gift vouchers for anniversaries, birthdays, and special days. Anonymous, secure, and with instant delivery via email.
- Phone Unlocking
- doctorSIM provides phone unlocking services to both individuals, distributors and MVNOs, allowing users to use their cell phone on any compatible network in the world. Only legal, tested and guaranteed solutions. Over 16 years experience and counting!
- Phone IMEI Checks
- Check the status of any phone to determine resale value, dues, originality or blacklist status. Over 20,000,000 million checks to date!
- Our mission
- Our mission is to support the user by providing clarity in an industry dominated by chaos and a lack of transparency. Our work ethic is based on 3 factors: 1. Create extremely useful services using the Internet as the main transactional medium. 2. Provide incremental solutions to existing customer-related issues. 3. Create these solutions guaranteeing profitability and a sustainable business model.
Commitment to Good Practice
Fanatic Customer Support and Ethical
We've been delivering digital services, unlocking phones and offering value added offerings for the past 16 years for millions of customers.
Time has passed, and we've sadly seen an increase in shady business practices in the industry by people whose only objective is to take your money offering little in return…
These sites are experts at trying to promote the sense of trustworthiness and stability, with fabricated reviews and simplified pricing.
How to separate the good from the bad? Well, we don't want you to just take our word for it, so instead we propose you run a simple 10 point checklist and decide for yourself.
Check out our list of 10 Things to check before buying!
If you end up buying elsewhere at least you'll be wiser and probably safer.
Time has passed, and we've sadly seen an increase in shady business practices in the industry by people whose only objective is to take your money offering little in return…
These sites are experts at trying to promote the sense of trustworthiness and stability, with fabricated reviews and simplified pricing.
How to separate the good from the bad? Well, we don't want you to just take our word for it, so instead we propose you run a simple 10 point checklist and decide for yourself.
Check out our list of 10 Things to check before buying!
If you end up buying elsewhere at least you'll be wiser and probably safer.
Contact info
1445 Cambridge St,, 02139, Boston, United States
- info@doctorsim.com
- doctorsim.com
4.1
Great
27K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very simple to use
January 16, 2026
Unprompted review
Reply from doctorSIM
Thank you, Stefan ... We're so glad you found our service useful! We're here for anything you might need. Thanks for choosing us!
good so far i used it
January 16, 2026
Unprompted review
Reply from doctorSIM
Hello
Thank you for sharing your review. We are glad to hear your experience has been good so far, but we would love to provide you with the 5-star service we are known for and ensure you are completely satisfied.
To help you personally, please contact us at info@doctorsim.com including your request ID. We would be happy to look into your case and make sure everything is perfect for you.
Your satisfaction is our priority 💙
Son ladrones me estafaron y no enviaron…
Son ladrones me estafaron y no enviaron la recarga al número que solicite y me lo cobraron de mi targeta y no llego nada estafadores de mierda
January 13, 2026
Unprompted review
Reply from doctorSIM
Hola Melani,
Sentimos de veras que no hayas recibido aún tu recarga.
Estoy aquí para revisar cualquier duda pero que con los datos de su review no podemos relacionar ningún pedido.
Ten por seguro que vamos a hacer todo lo que esté en nuestra mano para solucionarlo.
Envíanos toda la info sobre tu pedido a info@doctorsim.com y te contestaremos de inmediato. 🚀
Saludos cordiales.
Anna.
Very fast and super helpful
Very fast and super helpful. Excellent communication and interface.
January 14, 2026
Unprompted review
Reply from doctorSIM
Thanks for your review Stacy!
We're proud to know that we met your expectations. Have a fantastic week!
Anna.
Convenient and efficient
I highly recommend this service. I live abroad and my credit card was not accepted by the Italian provider, but I didn’t have any problem, through this website
Very efficient customer care too
January 13, 2026
Unprompted review
Reply from doctorSIM
Hooray Viviana !
Thank you for your rating. It fills us with joy to know that you're satisfied with our services.
If you need anything else, you know where to find us!
Anna.
we are very much satisfied for your…
we are very much satisfied for your best service, your service all time is on time and we wish you a prosperous new year 2026, Regards safi
January 12, 2026
Unprompted review
Reply from doctorSIM
Thanks for your review Amanuillah!
We're proud to know that we met your expectations.
Have a fantastic week!
Anna.
Can I get a refund for order
Can I get a refund for order: 7045674
Your services are genuine and I’ve given 5 stars for that..
January 11, 2026
Unprompted review
Reply from doctorSIM
Hello,
We truly appreciate your kind words and the trust you’ve placed in our service. It means a lot to know you are satisfied with the way we handled your request.
As we verified that your device could not be unlocked, the refund has already been processed accordingly.
Best regards 💙
I top up today to my smart sim and…
I top up today to my smart sim and paid USD 19.85, rcvd confirmed msg for the purchase but until now No data worth 1000 Phil pesos.
January 11, 2026
Unprompted review
Reply from doctorSIM
Hello Alan,
I understand that this situation may have been frustrating for you, and I apologize for the inconvenience caused.
The reason for the delay was that we requested additional information to process your order, but we had not received it. Otherwise, top-ups are usually processed automatically, although on some occasions there may be a slight delay due to operator errors.
To compensate you for the wait and ensure your satisfaction, one of our agents will contact you.
We want to offer you the best possible service because your trust is very valuable to us. I am here to help you 💙.
Best regards,
Celeste.
Doctorsim customer support
Doctorsim help out with my issue claiming the voucher for our recharge and the customer service is responsive.
January 11, 2026
Unprompted review
Reply from doctorSIM
Hello Ryan,
I understand that this situation may have been frustrating for you, and I apologize for the inconvenience caused.
After reviewing your case, we have confirmed that your top-up was delivered correctly. To compensate you for the wait and guide you through redeeming your PIN to ensure your satisfaction, one of our agents will contact you.
We want to offer you the best possible service because your trust is very valuable to us. I am here to help you 💙.
Best regards,
Celeste.
Doctor Sim are scammers
Doctor Sim are scammers! They Stole my money!!!
January 11, 2026
Unprompted review
Reply from doctorSIM
Hello Volodymyr,
We are a company with years of experience in the market and our goal is to offer quality services.
If you have requested one of our services and have not yet received it, we want you to know that we will investigate what has happened, find the best solution for you, and resolve the issue as soon as possible.
When there is an incident, we always contact you by email, but with the information in your review, we cannot locate your order in our database.
Therefore, we ask that you write to us at info@doctorsim.com with the details of your request so that we can help you directly, which is what matters most to us.
Our team is available 24/7, including weekends and holidays, to provide you with an immediate response and ensure that your experience with us is the best possible.
Best regards,
Celeste
Not working just scam ❌
January 10, 2026
Unprompted review
Reply from doctorSIM
Hello Shahid,
First of all, we would like to express our sincere sympathy regarding this situation and deeply regret any inconvenience this may have caused you.
After conducting a thorough review of the device's status, we have confirmed that the device is severely locked and has a serious restriction imposed by the original operator.
This type of lock is permanent and, unfortunately, prevents any unlocking or release process from being completed successfully, even through official or advanced methods.
For this reason, we suggest you contact the original operator of the device for more detailed information about the reason for the report.
We want you to rest assured that we are a company with years of experience in the market, and that we always work under the principles of transparency and respect for our customers.
Precisely for this reason, if it is ultimately not possible to unlock your device, we will proceed to issue the corresponding refund, in accordance with our policies, without any inconvenience or complications.
To provide you with more personalized attention, one of our agents will contact you as soon as possible to offer you more information, clarify any questions, and accompany you throughout the process.
We deeply appreciate your understanding and the trust you have placed in us.
Best regards,
Celeste.
Although they couldnt unlock my iPhone…
Although they couldnt unlock my iPhone they tried and they were fast about it. Boost mobile are just a bunch of jackoffs that dont want to unlock phones to keep them tied to their shitty service.
January 9, 2026
Unprompted review
Reply from doctorSIM
Hello Thomas,
We regret that your iPhone could not be unlocked, but we are glad to know that you appreciate the speed and effort of our team.
For us, it is very important that, even in cases where unlocking is not possible, the service you receive remains agile and transparent.
We will continue working to always provide you with the best support and to accompany you in everything within our reach.
Best regards 💙
Big fraud and cannot do any job just to…
Big fraud and cannot do any job just to make a way with your money that is why they are so strong with the non refundable policy. In a first email they told me my phone was not reported stolen and was ready to be fixed. Now they come and say it has been reported stolen. If you use this service you are just wasting your money and time
January 8, 2026
Unprompted review
Reply from doctorSIM
Hello James,
We are very sorry for the confusion and understand your frustration.
It seems there was a misunderstanding regarding our policy: when a device cannot be unlocked after the corresponding check, we always proceed to issue a refund.
We would love to help you resolve your case, but with the information provided in your review we cannot locate your order, since you did not include the request ID or the IMEI of the device you wanted to unlock.
We are eager to provide you with the assistance you need, so we kindly ask you to contact us at info@doctorsim.com so we can review your case in detail and offer you a solution.
We are here for you 💙
Reply from doctorSIM
Hooray !
Thank you for your rating. It fills us with joy to know that you're satisfied with our services.
If you need anything else, you know where to find us!
Anna.
The app works quick and easy and so far…
The app works quick and easy and so far 👍🏿 everything is good
January 4, 2026
Reply from doctorSIM
That’s awesome,!
We're glad to have met your expectations.
Thanks for sharing and have a wonderful day!
Anna.
I appreciate the try before buy.
January 7, 2026
Unprompted review
Reply from doctorSIM
Thank you for choosing us and for your valuable feedback, Jerry!
Best regards,
Mariana.
Very good
Very good service and cheaper than other online top up services. I really like how they send you an email to validate the charge, and provide the 4 digits that appear next to the charge on your account. That extra step in security is what will make me continue to use them in the future.
January 6, 2026
Unprompted review
Reply from doctorSIM
That's great, Amanda! Thank you so much for sharing your opinion with us and other users. We're so pleased to have been a part of your positive experience!
Reply from doctorSIM
Many many thanks for taking a few minutes to share this review, Richard. It’s so important to us! If you need anything, you know where to find us. Take care!
Legit Website for Unlocking
Doctor Sim is a very trustworthy and legit website for unlocking your jv locked phones. They provide services at a very low cost. They are very cooperative and provide complete report if the service fails.
January 5, 2026
Unprompted review
Reply from doctorSIM
Thanks for your review, Salman! We're proud to know that we met your expectations. Have a fantastic week!
Helpful and easy to find the ways to…
Helpful and easy to find the ways to have good services.
January 2, 2026
Unprompted review
Reply from doctorSIM
Hello, Sami! Thank you so much for your kind review. We're delighted to know that you enjoyed our service. We're here for any questions or assistance you might need. Have a wonderful day!
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