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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment and refund processes, frequently reporting significant delays and issues with withdrawal requests. Customers also encountered technical issues with the website, including inconsistencies with access, leading to confusion and loss of access. Reviewers consistently experienced poor customer service, characterized by unhelpful responses, automated messages, and agents ending chats abruptly without resolving issues. The response times for inquiries were also a major point of frustration, with many emails going unanswered and live chat interactions proving ineffective.

What people talk about most

Payment

Users describe negative interactions with payment, frequently reporting significant delays and non-payment of... See more

Refund

People report negative experiences with refund. Many customers express significant frustration and... See more

Website

Reviewers highlight negative aspects of the website, with many consumers describing it as a "scam site" and... See more

Response time

Customers consistently express significant frustration with response times. Many report that emails go... See more

Customer service

Clients share negative opinions on customer service, frequently reporting that their requests are ignored and... See more

Based on these reviews

Rated 2 out of 5 stars

I did win a bit. But I’ve been waiting for my withdrawal since April. I can say you can win but after seeing these comments I’m not very hopeful about my withdrawal.

Rated 1 out of 5 stars

Today we had Julie on live chat doing the lies today. ‘I've already forwarded your case to the relevant department and your request will be checked soon. You will be notified via email as so... See more

Rated 1 out of 5 stars

Spoke today with Julia… Usual crap ‘ We apologize for the delay in processing your withdrawal. To address this, we will send a reminder to our Financial Department to escalate your case and p... See more

Rated 1 out of 5 stars

Will never ever ever pay out, irrespective of the requested withdrawal size. A BRUTAL and MERCILESS scamming site. They will take EVERY penny from you with absolutely no shame or mercy whatsoev... See more


Company details

  1. Online Casino or Bookmaker

Written by the company

DoctorSpins Casino, a fresh face in the online casino industry, made its debut in 2023 under the regulation and licensing of the Government of Costa Rica. Operated by Wnrwbet Ltd., the casino has quickly gained popularity for its diverse selection of iGaming products tailored to suit a wide range of player preferences. The platform boasts an impressive portfolio of games from leading providers such as Net Entertainment, IGT, Evolution Gaming, and more, guaranteeing an immersive and high-quality gaming experience. Slots are a particular highlight at DoctorSpins Casino, with a library of over 500 titles from top-tier developers, offering players a variety of themes and gameplay options. New members are greeted with an incredibly generous welcome offer: 🍑 500% Welcome Bonus up to £2,500, plus an additional 50 Free Spins, giving players a fantastic opportunity to explore the casino's exciting game selection. To further enrich the gaming experience, DoctorSpins Casino also features a variety of promotions, VIP programs, and exciting tournaments. Payment transactions at DoctorSpins Casino are smooth and secure, with options like MasterCard, Visa, PayPal, and bank transfers. All payment methods are free of charge and adhere to the highest security standards. With its robust game library, massive welcome bonus, and reliable payment options, DoctorSpins Casino is an excellent destination for online gaming enthusiasts.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 3 out of 5 stars

This casino has just paid my £1650…

This casino has just paid my £1650 withdrawal. Had to send a few emails and it also got cancelled once and returned to my account but finally it was paid in full this morning. I now have another £1050 withdrawal pending so let’s see how this goes.

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS SITE

DO NOT USE THIS SITE
I AM A PROBLEM COMPULSIVE GAMBLER AND I HAVE SENT AT LEAST 10 Emails BEGGING THEM TO CLOSE MY ACCOUNT AS ITS CAUSING ME MASSIVE PROBLEMS…IVE EXPLAINED IVE HAD SUICIDAL THOUGHTS SIE TO THIS AND STILL THEY WONT CLOSE IT BUT BOMBARD ME EVERY DAY WITH INCITEMENTS DESPITE ME UNSUBSCRIBING AND THE WHOLE SITE IS A SCAM

February 17, 2026
Unprompted review
Rated 1 out of 5 stars

Hello..

Hello... I don't want to waste my time writing too much, but I have to because maybe I can at least warn someone about these miserable scammers... In one word... DISGUSTING!!! And God forbid you ever deposit money with them... I'm shocked you get away with such scams... You should go to jail for your sheer impudence and have no shame... Ugh!!! Never again Doctor Sick..

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting

Absolutely disgusting. I deposited £300 out of stupidity without reading the reviews. Shocking casino, don't waste your money. I asked to close my account and am awaiting a email back from Amelia 😂😂. Going by these reviews I'm not going to get a reply!!

November 8, 2025
Unprompted review
Rated 1 out of 5 stars

I got them the break character!!

I got them the break character!!! For over two months I have been waiting for a withdrawal, which of course will never be paid. I go on chat every day to ask about it. Of course I get fed the same lies over and over and over. Examples are ‘I will raise this with the finance team’ etc etc etc. Then it goes silent again and the payment never ever comes.

I wound up the chat person so much the other day that he/she broke character and essentially admitted they were a scam casino!!

Stay away folks, total and utter scam site!!!!!

October 28, 2025
Unprompted review
Rated 1 out of 5 stars

They DO NOT PAY WITHDRAWALS.

They DO NOT PAY WITHDRAWALS.
DO NOT DEPOSIT MONEY with them or any of their sister sites they are a SCAM.
They state a Licence Number 854151 this DOES NOT EXIST. The same Licence Number is used by Golden Lion Casino.
100% AVOID THIS CASINO I have waited 7 weeks for a Withdrawal and I get fobbed off by the Live Chat and they have NEVER RESPONDED TO AN EMAIL

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful dreadful

Dreadful dreadful. Watch out for Amelia. She appears to be the person behind the 'support" desk. She ignores every single email. The Dutch authorities have fined them hundreds of thousands of dollars and they still continue. Stay well away.

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

Ive been playing on this site a while

Ive been playing on this site a while, had small withdrawals, not more than ive funded, obviously. So now im waiting on £1800 and yes just the same as other bad reviews, it got put back in my casino account saying fraud! Wtf when ive been playing with the same bank account for weeks. Re withdrawn still saying awaiting, its been since the 6th of September from the start, ignored emails and palmed off!. I will post if iam lucky enough to get it.... not looking good though

September 6, 2025
Unprompted review
Rated 1 out of 5 stars

This company lies a lot Amelia my…

This company lies a lot Amelia my account manager has stopped responding my withdrawal of £178 was canx put back into my account last month and I resubmit it and guess what they has put it back into my balance they don’t want to pay out.. Liers always one script security checks when my account is already verified for the last year… I will try resubmit it today stay alert people not a legit compnay nu the sounds of it they have gone down hill big time. For the sake of 150£ these lot are piss about .. I’ve spent a lot of money and this is how they treat u only have had 2 withdrawals from this company in the last year. I promise twhy will make people suffer … SO I HAVEJUST HAD MY MONEY AGAIN BACK INTO MY ACCOUNT THE REASON IS THEY AFE CARRYING OUT SECURITY CHECKS WITHIN Thier system NOTNA VALID REASON WHY THEY HAVE TO OUT MONEY BACK IN BALANCE ONLY SO YOU WND UP LOSING IT IS EXACTLY WHAT THEY HAVE DONE TO ME TODAY !!!! AVOID PALYING HERE GUYS ABSOLUTELY ISSEIS FROM DAY ONE BEEN HERE OVER A YEAR ONLY MY 2nd WITHDRAWAL AND THEY HAVE PISSED ME ABOUT DONT PLAY AT ANY COST U WILL REGRET IT BIG TIME … THEY LIE ALWAYS CHAT ARE JUST ROBOTS ISENTHE SAME LINE ALWAYS THIS HAS BEEN REPORTED TO THE EUROPEAN AUTHORITIES AS FROM TODAY … TENY DONT EVEN CLOSE ACCOUNTS HERE USELESS PEOPLE

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

I’m still waiting for my winnings

I’m still waiting for my winnings. I won £100 over two weeks ago and it was put straight into my bank within 48 hours. I’ve won £600. Two weeks ago and they have still not put it into my bank account. Nobody is replying on the support and I’ve got a funny feeling. I’m not gonna get my money. I am not happy.

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

From 2 months I’m waiting fro my…

I have been waiting for the withdrawal for 2 months... I have all the evidence, I have recorded everything from day 0. All my deposits, all the time I spent on their site. All the conversations via live chat with artificial intelligence. I have everything recorded. If someone wants to help me, I can sue the team??????? Because I am not the only person who was scammed and became a victim of this site. Let's do it together.

Every 2 weeks they cancel without any explanation or reason.

I wake up with the money back in my casino account. And I talk to them on live chat, which is an artificial intelligence chat. And they urge me to follow the process, because no matter how many times they cancel the withdrawal, you have to start from 0, and they say : you have to follow the process and wait... the last time, after 2 months, they told me this to transfer me back and still nothing so far. If you try to contact them, it is impossible. And if you talk on live chat with artificial intelligence... they will take your last withdrawal, which pushes you to do it again...

September 23, 2025
Unprompted review
Rated 2 out of 5 stars

Withdrawal impossible?

I did win a bit. But I’ve been waiting for my withdrawal since April. I can say you can win but after seeing these comments I’m not very hopeful about my withdrawal.

April 3, 2025
Unprompted review

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