Doctorum Limited Reviews 42

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, kindness, and helpfulness. Many people appreciate the remarkably quick response times, even outside of regular business hours, and the clear, detailed reports provided. The overall customer service is frequently described as outstanding, with consumers feeling well-supported and at ease throughout their interactions. A few other people also felt that the company provides a much-needed service, especially for those seeking second opinions or more detailed explanations of their scans, which can be difficult to obtain elsewhere.

What people talk about most

Service

Clients share positive opinions on service, praising its speed, professionalism, and thoroughness. Many... See more

Staff

Consumers consistently find staff to be positive. Reviewers frequently praise the team for being informative,... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick replies and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and compassion of staff.... See more

Based on these reviews

Rated 5 out of 5 stars

Tony and the whole team at Doctorum are amazing. As a healthcare worker and a patient I got the level of care, kindness and compassion I wasn’t expecting. Report turnaround times were extremely qui... See more

Company replied

Rated 5 out of 5 stars

I recently used Doctorum for a pelvic scan analysis and was really impressed. Dr. Lopez explained everything clearly, gave me the clarity I needed, and made me feel at ease throughout. He’s very perso... See more

Company replied

Rated 5 out of 5 stars

Can’t recommend this company enough. Dr Tony was amazing. I needed his opinion on a mammogram scan I’d had. He discovered that the NHS had missed a 2cms cancerous mass I had and I’m now taking the mat... See more

Company replied

Rated 5 out of 5 stars

I received an extremely comprehensive report for a second opinion for a previous MRI on my ankle. Dr Lopez (Tony) absolutely gave me his undivided attention until I received the report which was much... See more

Company replied


Company details

  1. Radiologist
  2. Diagnostic Center
  3. Medical Diagnostic Imaging Center
  4. Private Hospital
  5. X-ray Lab

Written by the company

Doctorum is a platform supported by selected UK-accredited subspecialist radiologists, able to access and report radiological imaging in all subspecialties including MRI, CT, Nuclear Medicine, PET CT, Ultrasound, DEXA, X-Rays, Interventional Radiology & Mammography. The organisation is led by system-specific radiologists including neuroradiology, musculoskeletal imaging, interventional ('pinhole surgery') radiologists and dual accredited molecular imaging specialists. Doctorum specialises in providing written second opinions on previous (NHS & private) imaging including pre-medicolegal assessment, but also offers subspecialist reports for NHS scans that have finally been performed yet are taking weeks to months to be reported. The platform can assist with retrieving medical imaging from any facility in the UK using the Image Exchange Protocol, and sending images anywhere in the world with Internet access. Urgent reports as well as report auditing are also available by agreement.


Contact info

4.8

Excellent

TrustScore 5 out of 5

42 reviews

5-star
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Rated 5 out of 5 stars

Great service. Genuinely caring team

Felt really cared for with the team providing reassurance and honest advice - always prompt replies too. Good advice given and am glad to finally be able to see my xrays and have a report on them. Would absolutely recommend this service to anyone who wants a second opinion or who feels like they weren't provided with enough information about their scans.

April 12, 2026
Unprompted review
Doctorum Limited logo

Reply from Doctorum Limited

Dear Zocia,

Thank you for your generous review. We are delighted to hear that you felt well cared for and that our team provided the reassurance and honest guidance you were looking for.

It is great to know that our prompt communication helped you finally access your X-rays and receive a comprehensive report. We understand how vital it is to have a complete understanding of your health, and we are pleased we could provide the clarity that may have been missing previously.

We truly appreciate your recommendation. If you need further support or an additional opinion in the future, we are always here to help.

Sincerely,
The Doctorum Team

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Rated 5 out of 5 stars

Excellent help!

Excellent help!
I asked for a second opinion on xrays and MRIs and received excellent help. They were very informative, polite and helpful. I received a thorough report on my images which cleared up previous misinterpretations of them and this makes it easier for me to try to find solutions for my problems. I could even ask a follow-up question and get an explanation so that I could understand the results better. Such a relief! Highly recommend this company, and dr Gademsetty who was the doctor that reviewed my case.

April 10, 2026
Unprompted review
Doctorum Limited logo

Reply from Doctorum Limited

Dear Grethe,

Thank you for your wonderful review. We are delighted to hear that Dr Gademsetty and our team provided the clarity and support you needed regarding your X-rays and MRI scans.

It is particularly pleasing to know that our thorough assessment helped rectify previous misinterpretations, offering you a more accurate foundation to explore solutions for your health. We believe that being able to ask follow-up questions is essential for true patient understanding, and we are glad this offered you such a sense of relief.

We truly appreciate your high recommendation. Should you ever require further assistance or additional imaging reviews in the future, we are always here to help.

Sincerely,
The Doctorum Team

Rated 5 out of 5 stars

Super fast, specialist review from highly qualified team

Super fast, friendly specialist mri review service.

I initially spoke to Dr Lopez, who answered the phone late on a Friday afternoon. I explained my symptoms and the challenges I was having with both NHS and private consultants (neither of whom had even looked at the mri scans I had provided). He was able to check the resolution of my mri images and forwarded them to an appropriate specialist. I had my report back first thing Monday morning.

I learned more about the diagnostic challenges for my particular symptoms in a handful of emails with Dr Lopez than I had in 8 months of grueling nhs/private consultations. As a result I was able to do some more focused research myself, based on the info Dr Lopez gave me, and although there is still quite a way to go I, at least now know the appropriate diagnostic pathway I need and what to look for in a new consultant. All of which I am extremely grateful for.

Huge thanks to Dr Lopez and his team

March 17, 2026
Unprompted review
Doctorum Limited logo

Reply from Doctorum Limited

Dear Lynne,

Thank you for sharing your experience and for your very kind words. We are so pleased that Dr Lopez and the team were able to step in and provide the specialist attention you needed after such a difficult period.

It is heartening to hear that the quick coordination and detailed communication helped you find a clearer path forward. We believe that every patient deserves a thorough and timely assessment of their imaging, and we are glad that our report has empowered you to make more informed decisions about your health.

We wish you all the very best as you move forward with your next steps. Please do not hesitate to reach out if we can be of any further help in the future.

Your feedback means a lot to us.

Sincerely,
The Doctorum Team

Rated 5 out of 5 stars

I received my report within two days

I contacted Doctorum on a Friday afternoon. By the Saturday, I had sent them my PET scan imaging and been in numerous communications with Dr. Lopez via both email and WhatsApp. To then receive Dr. Ashford's report on the Sunday, was absolutely amazing. Such fast and smooth service, which I have never experienced elsewhere in the private healthcare sector. A truly fantastic service and one that is most definitely needed, as our NHS isn't exactly known for being fast!

March 27, 2026
Unprompted review
Doctorum Limited logo

Reply from Doctorum Limited

Dear Charlotte,

Thank you for your wonderful feedback. We are so pleased that our team, including Dr Lopez and Dr Ashford, could assist you so rapidly over the weekend.

It is rewarding to hear that the constant communication and the delivery of your PET CT scan report promptly provided the efficient experience you were looking for. We understand how important it is to provide a swift, reliable alternative for those navigating their healthcare journey.

We truly appreciate your kind words.

Your feedback means a lot to us. If you ever require further assistance or additional scans reviewed in the future, please do not hesitate to reach out.

Sincerely,
The Doctorum Team

Rated 5 out of 5 stars

Great service much needed in modern medicine!

This is a much needed service, believe it or not I contacted Doctorum when my local hospital radiologist read my MRI as me having large colon, however my colon was completely removed a year ago! Concerning, what we have found over the years is radiologists seem totally unreachable. When there are clear issues with readings, you cannot speak directly to the radiologists to understand more. Also clinicians fail to give a full and accurate medical history to the radiologists, hence much is missed or dismissed! This service definitely bridges the gap somewhat. Tony was also able to go back to the radiologist with my ‘extra questions’ without hesitation. I definitely support a service like this which empowers patients to understand more about their bodies and ask questions to understand their condition. This is the modern age, yet many doctors fail to even give patients their own reports, even privately they are not routinely given without a lengthy SARs process.

March 25, 2026
Unprompted review
Doctorum Limited logo

Reply from Doctorum Limited

Dear Sade,

Thank you for sharing your experience and for your strong advocacy for patient empowerment. We are glad that Tony and our team could help bridge the communication gap and provide the clinical accuracy you were seeking.

It is concerning to hear about the potential inaccuracies you faced previously, and we are pleased that we can offer a platform where your questions are addressed directly by a specialist radiologist. We believe that every patient should have straightforward access to their own medical information and the opportunity to understand their health in detail.

Your feedback means a lot to us. If you ever require further assistance or additional scans reviewed in the future, please do not hesitate to reach out.

Sincerely,
The Doctorum Team"

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Rated 5 out of 5 stars

Excellent and Professional MRI Review Service

I had a very positive experience with Doctrum. They were quick to respond (within 12 hours), very supportive, and delivered a detailed and highly professional review of my son’s MRI scans. The clarity and quality of their assessment made a real difference in a stressful situation. I would definitely recommend their service.

March 24, 2026
Unprompted review
Doctorum Limited logo

Reply from Doctorum Limited

Dear Marie,

Thank you for sharing such a kind review. We are pleased that our team could provide support with your son’s MRI assessment and deliver the quality and clarity you were looking for. We aim to ensure every patient receives a prompt and thorough service they can depend on.

We truly appreciate your recommendation. Please do not hesitate to reach out if we can ever be of further assistance in the future.

Sincerely,
The Doctorum Team

Rated 5 out of 5 stars

Outstanding company

I received an extremely comprehensive report for a second opinion for a previous MRI on my ankle.
Dr Lopez (Tony) absolutely gave me his undivided attention until I received the report which was much wider ranging than my original report. I was also very impressed by how reasonable the cost was for such a detailed report. All in all I was very impressed by the service I received.

March 1, 2026
Unprompted review
Doctorum Limited logo

Reply from Doctorum Limited

Dear Ellie,

Thank you for sharing your experience. We are thrilled to know you were impressed with the service for your ankle MRI review.

It is wonderful to hear that Tony provided the dedicated focus and support you needed throughout the process. We take great pride in delivering extensive second opinions that offer greater depth than initial findings.

Your feedback means a lot to us. If you ever require further assistance or additional scans reviewed in the future, please do not hesitate to reach out.

Sincerely,
The Doctorum Team

Rated 5 out of 5 stars

A very professional service

A very professional service, and giving me the insight I needed into my MRI Scans. Thank you.

March 9, 2026
Unprompted review
Doctorum Limited logo

Reply from Doctorum Limited

Dear Lorna,

Thank you very much for your feedback - we really appreciate your kind review.

At Doctorum, we are committed to providing consultant-led reporting and second opinions that patients can rely on with confidence.

If you ever require further assistance or have additional scans reviewed in the future, please do not hesitate to get in touch – we are always here to help.

Sincerely,
The Doctorum Team

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish.
Prompt replies and full instructions given on how to upload and send the images and less than 24 hours later I had a comprehensive report on my MRI which the NHS didn’t give me. I’d highly recommend ⭐️

March 7, 2026
Unprompted review
Doctorum Limited logo

Reply from Doctorum Limited

Dear Ann

Thank you very much for such a positive review. We are delighted to hear that you found our instructions helpful and that you received your comprehensive MRI report so quickly.

Providing a seamless experience and the detailed clarity you deserve is our priority. We truly appreciate your recommendation.

If you ever require further assistance in the future, please do not hesitate to reach out.

Sincerely,
The Doctorum Team

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Rated 5 out of 5 stars

Doctorum completed a second opinion…

Doctorum completed a second opinion report on an MRI and found adhesions missed the first time round. I am very grateful for the professionalism, expertise and knowledge of the radiologists.

January 18, 2026
Unprompted review
Doctorum Limited logo

Reply from Doctorum Limited

Dear Marlinspike,

Thank you for sharing your experience with us. We are pleased that our radiologists could provide the expert second opinion you needed and identify the adhesions that were previously overlooked.

It is rewarding to know that our team's clinical knowledge and thorough approach have been of value to you. Please know we are here to help with any further support and clarification or additional opinions as you pursue the next steps.

Sincerely,
The Doctorum Team

Rated 5 out of 5 stars

Quick and straight forward

Quick and straight forward
Excellent service

February 16, 2026
Unprompted review
Doctorum Limited logo

Reply from Doctorum Limited

Dear Kristy,

Thank you for your kind words. We are pleased to hear that you found the process quick and straight forward.

If you ever require additional support in the future, please do not hesitate to reach out.

Sincerely,
The Doctorum Team

Rated 5 out of 5 stars

I had contacted Doctorum to have some…

I had contacted Doctorum to have some images (CT & MRI) reviewed.

I asked to have a second opinion. Tony arranged for the best consultants to do this. I eventually had two crystal clear reports explaining everything and clarifying all my questions.
Response time to questions was like lightening, absolutely fantastic communications. Without doubt 5 stars all the way. Polite, courteous and very helpful. Will use again and would recommend their services to anyone. This is how it should be and very reasonably priced. I received quick and detailed reports on my scans. Then further questions I had were all answered clearly in a timely manner

Thanks so much for all your help esp Tony.

February 1, 2026
Unprompted review
Doctorum Limited logo

Reply from Doctorum Limited

Dear James,

Thank you so much for your wonderful review. We are delighted to hear that we could assist you in obtaining a second opinion for both your CT and MRI imaging.

It is particularly rewarding to know that the reports provided the clarity you were looking for and that our communication met your expectations for speed and helpfulness. At Doctorum, we believe that navigating medical results should be as stress-free as possible, so hearing that your follow-up questions were answered promptly and clearly is a point of pride for our team. Tony and the consultants are very grateful for your kind words.

We truly appreciate your recommendation and the trust you placed in our service. If you should ever require further analysis or have any more questions in the future, please know that we are always here to support you.

Sincerely,
The Doctorum Team

Rated 5 out of 5 stars

Mammogram Review

I would like to commend Dr Lopez and his team for the prompt and professional service they offer. I recently requested for mammogram images to be reviewed, which they did within a few days. I also consider their fees very reasonable. Thank you

February 6, 2026
Unprompted review
Doctorum Limited logo

Reply from Doctorum Limited

Dear Martina,

We are very grateful for your kind words, and we are pleased to hear that Dr Lopez and the team were able to review your mammogram images promptly and provide the professional support you were expecting.

At Doctorum, we are committed to providing consultant-led reporting and second opinions that patients can rely on with confidence.

If you ever require further assistance or have additional scans reviewed in the future, please do not hesitate to get in touch – we are always here to help.

Sincerely,
The Doctorum Team

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Rated 5 out of 5 stars

Excellent response

Excellent response in providing an MRI scan report.

January 20, 2026
Unprompted review
Doctorum Limited logo

Reply from Doctorum Limited

Dear Geoff,

Thank you very much for your feedback, and for letting us know that you were happy with the MRI scan report.

If you ever need further assistance or additional scans reviewed in the future, we are always here to help.

Sincerely,
The Doctorum Team

Rated 5 out of 5 stars

Wonderful service

From the first phone call to receipt of the overview of my NHS MRI scan, excellent service from start to finish. After waiting over 12 weeks for my scan to be reviewed by a consultant within the NHS and nothing forthcoming, I requested the scan results be sent directly to myself. This was actioned within 30 days. I sent the digital images to Doctorium and after speaking with Dr Tony, he promised that a specialist within the company would have a clinical assesment within 72hours.
I actually received the report within 48 hours. Fabulous service and I would highly recommend.

January 22, 2026
Unprompted review
Doctorum Limited logo

Reply from Doctorum Limited

Dear Malcolm,

We really appreciate you taking the time to describe your experience. We are very pleased to hear that from your first phone call through to receiving the overview of your NHS MRI scan, everything felt smooth and supportive. After such a long wait for your NHS review, it is encouraging to know that Dr Tony and the team were able to assist in retrieving your images and to provide a specialist assessment within 48 hours.

We are grateful for your kind words and your recommendation. If you ever need further assistance or additional scans reviewed in the future, we are always here to help.

Sincerely,
The Doctorum Team

Rated 5 out of 5 stars

In order to travel

In order to travel, I needed the results of my CT scan that taken by the NHS as soon as possible. I was told about Doctorum and spoke with Dr Tony, who reassured me he would retrieve and the reults and report within a few days, which he did.
Excellent service, with professional analysis and report. I would gladly recommend Dr Tony and the team,

December 23, 2025
Unprompted review
Doctorum Limited logo

Reply from Doctorum Limited

Dear Leonard,

Thank you for sharing your experience. We are very pleased to hear that Dr Tony was able to help you retrieve your NHS CT scan promptly and provide the report within the timeframe you needed for your travel plans.

We truly appreciate your recommendation and are glad the process offered you reassurance at a time when speed mattered. If you ever need further assistance or additional scans reviewed in the future, we are always here to help.

Sincerely,
The Doctorum Team

Rated 5 out of 5 stars

I had a very good experience recently…

I had a very good experience recently when I wanted some reassurance and a second opinion on some CT scans.
Dr Tony Lopez made sure that they were sent through to the most appropriate specialist and I had a report back within 24 hours.
I also had some follow up questions and Dr Lopez went out of his way to ensure I got them answered promptly.
Very competitively priced.
A service like this can give you peace of mind without having to wait.
Also very polite and pleasant do deal with .
Thank you
Janice L

October 21, 2025
Unprompted review
Doctorum Limited logo

Reply from Doctorum Limited

Dear Janice,

Thank you very much for sharing your positive feedback, this genuinely means a lot to our team. We are delighted to hear that Dr Tony Lopez was able to guide your CT scans and facilitate for your questions to be answered speedily.

At Doctorum, we are committed to providing consultant-led reporting and second opinions that patients can rely on with confidence.

If you ever require further assistance or have additional scans reviewed in the future, please do not hesitate to get in touch – we are always here to help.

Sincerely,
The Doctorum Team

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Rated 5 out of 5 stars

Second opinion on my mammogram

Can’t recommend this company enough. Dr Tony was amazing. I needed his opinion on a mammogram scan I’d had. He discovered that the NHS had missed a 2cms cancerous mass I had and I’m now taking the matter further. He accessed my mammogram images as I was unable to forward them to him because of my terrible digital ability and after forwarding his report to me he telephoned me from America to make sure I understand the report!! AMAZING

October 17, 2025
Unprompted review
Doctorum Limited logo

Reply from Doctorum Limited

Dear Nia,

Thank you for your kind feedback and for sharing your experience so openly. We are truly appreciative to hear that Dr Tony was able to support you with your mammogram scan, ensuring the report was clear and personally explained. It is important to us that every patient feels fully informed and reassured, and we are glad that the extra steps taken made a difference for you. We do hope the concern identified will be fully addressed.

At Doctorum, we are committed to providing consultant-led reporting and second opinions that patients can rely on with confidence.

If you ever require further assistance or have additional scans reviewed in the future, please do not hesitate to get in touch - we are always here to help.

Sincerely,
The Doctorum Team

Rated 5 out of 5 stars

From start to finish a good and speedy…

From start to finish a good and speedy service.Thank you dr Jim Halls.The IT support for the CDROM and the Zip files are top notch.Good choice for thr second opinion,thank you !

October 29, 2025
Unprompted review
Doctorum Limited logo

Reply from Doctorum Limited

Dear Vasfi,

Thank you for your kind words. We are delighted to hear that you found the service smooth and satisfactory from start to finish, and that Dr Jim Halls was able to support you with the second opinion.

If you ever require further assistance or have additional scans reviewed in the future, please do not hesitate to get in touch - we are always here to help.

Sincerely,
The Doctorum Team

Rated 5 out of 5 stars

Fantastic service and Tony is lovely

Fantastic service and Tony is lovely, absolutely recommend the service to anyone wanting a second opinion.

October 2, 2025
Unprompted review
Doctorum Limited logo

Reply from Doctorum Limited

Dear Emily,

Thank you very much for your kind review and it is pleasing to know that you are happy with the service.

If you ever need further assistance or have additional scans reviewed in future, please do not hesitate to reach out – we are always here to help.

Sincerely,
The Doctorum Team

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