Clicked option for “free 7 day trial” and was charged $49.95 at the end. So misleading, not transparent. Do not use. Update: the confirmation email went to spam. The initial link is misleading as... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Easy to use. Quickly combined multiple jpg files into one pdf, even let me rearrange the order of the jpg files before finalizing the pdf. Easy to cancel the trial period too.
Company replied
I chose this site because it seemed to offer the tools I needed for my particular document. I had difficulty with this program. Although it did not work for me and my document, that’s not to say tha... See more
Company replied
Be aware that you must cancel Document Genius (DG) before the trial period ends or auto-billing will occur as in the contract you entered by using a trial period. Although with my initial contact wit... See more
Company replied
Company details
- #83 of 87 best companies in Legal Services
Written by the company
At Document Genius, we believe paperwork shouldn’t be stressful or costly. That’s why we offer easy-to-use, step-by-step tools to help you create contracts, forms, and other documents with confidence. Whether you're drafting an agreement, organizing your paperwork, or collecting signatures, we make the process clear, affordable, and hassle-free.
Contact info
United States
- documentgenius.com
4.0
Great
272 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Documentgenius
Thank you! We love hearing that you enjoyed the variety and found the site easy to navigate. We appreciate the support!
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This is very predatory and not upfront…
This is very predatory and not upfront with the use of your service.
April 11, 2026
Unprompted review
Reply from Documentgenius
I am very sorry to hear you feel this way. It is never our intention to mislead our users, and we strive to be as clear as possible about our pricing. We would like to look into your specific situation and make things right. Please reach out to us at support@documentgenius.com so we can assist you with a resolution.
Glad i used for my go to…
Ì was able to make the exact document I needed and this program added all the legal stuff I don't know the vocabulary for it was easy peasy!!!
April 11, 2026
Unprompted review
Reply from Documentgenius
Thank you! Our goal is to make professional documents accessible to everyone, regardless of their legal vocabulary. We’re so glad you got exactly what you needed!
Reply from Documentgenius
Thank you! We’re thrilled that you found our platform intuitive and our documents up to your professional standards. We appreciate the great feedback!
I need docs in PDF. You promise but didn't deliver!
I need docs in PDF. Instead, I get HTML or Web-based from you, even though you advertise JPG to PDF. Using your service is torture! Your deliverable won't work in my environment. Big waste of time! And no way to talk toa live voice. Goodbye!!!
April 9, 2026
Unprompted review
Reply from Documentgenius
We’re truly sorry for the frustration this has caused you. That’s definitely not the experience we aim to provide.
If you’re open to it, please reach out to Betty at support@documentgenius.com
so we can assist you directly and help make this right.
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very easy to contact and resolve…
very easy to contact and resolve subscription cancellation
April 8, 2026
Unprompted review
Reply from Documentgenius
Thank you! We believe that canceling a subscription should be just as easy as starting one. We’re glad we could resolve everything quickly for you!
Did not like the navigation and at the…
Did not like the navigation and at the end, a lot of unnecessary language
April 8, 2026
Unprompted review
Reply from Documentgenius
Thank you for the honest feedback. We're sorry the navigation felt off and that the final document included more 'fluff' than you wanted. We’re constantly working to streamline our language and layout, and we’ll take your comments to heart for our next update.
Easy and Comprehensive to Use
April 2, 2026
Unprompted review
Reply from Documentgenius
Thank you! We work hard to ensure our platform is as powerful as it is user-friendly. We’re thrilled you found it both easy and comprehensive!
Seamless experience
April 8, 2026
Unprompted review
Reply from Documentgenius
Thank you! We’re thrilled to hear you had a seamless experience with us. We appreciate the support!
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User friendly!
User friendly template that walks you through the entire document development process. You can download editable documents to easily make revisions
April 7, 2026
Unprompted review
Reply from Documentgenius
Thank you! We’re thrilled that our guided templates helped you navigate the development process with ease. Providing editable documents for total control is a top priority for us!
advice
Great service, super scammy pricing. If it could pay $.25 or $.10 per document, I'd actually use it.
April 6, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback—we really appreciate you sharing your thoughts.
We’re glad to hear you found the service great, and we understand your concerns around pricing. We’re always looking for ways to improve and will be sure to share your feedback with our team.
If there’s anything we can assist you with or help you get more value from the service, please don’t hesitate to reach out—we’re here to help.
easy to start when needed
easy to start when needed, easy to cancel after done
April 7, 2026
Unprompted review
Reply from Documentgenius
Thank you! We want our service to be there exactly when you need it and easy to step away from when you don't. We appreciate the feedback on our start and cancel process!
The lease agreement was easy to access…but changes were difficult. You had to create a new lease.
The lease agreement was easy to access but if you needed to change a date, it would not allow.
April 3, 2026
Unprompted review
Reply from Documentgenius
Thank you for the feedback! We’re glad the access was easy, but we apologize for the trouble with editing the date. Typically, you can go back to the 'Form View' to update those details. We'll look into how we can make that editing process clearer for everyone!
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I was assisted with a cancelation by…
I was assisted with a cancelation by representative Mai. My issue was resolved i was respected in my choice.
April 6, 2026
Unprompted review
Reply from Documentgenius
We’re thrilled to hear that Mai resolved your issue with the respect you deserve. We take pride in our support team being helpful and straightforward. Thank you for the kind words!
When I needed to supply a Bill of Sale…
When I needed to supply a Bill of Sale for my trailer, my co workers said to use "Trustpilot". I found it easy to sign up and use their website and develop a Bill of Sale that would cost way more than a few dollars. Very professional and I will us it again in my future legal document ventures.
April 5, 2026
Unprompted review
Reply from Documentgenius
Thank you for the wonderful feedback! We’re thrilled that we could provide a professional and affordable alternative for your Bill of Sale. We look forward to helping you with your future legal document needs!
DONT PAY FOR THIS SCAMM
April 5, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your frustration and would appreciate the opportunity to look into this further and assist you. Please feel free to reach out to our support team with more details so we can help resolve any concerns.
We’re here to help.
Reply from Documentgenius
Thank you! We’re thrilled that you found our service fast and efficient. Getting you through your tasks quickly is what we do best!
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Lea was awesome in helping me today!
April 3, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback! We’re glad to hear Lea was awesome and able to help you today.
Great customer service
Great customer service! Easy to use chat, and they made sure my situation was handled quickly.
April 2, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback! We’re glad to hear you had a great experience with our customer service and found the chat easy to use. We’re happy we could resolve your situation quickly!
The program itself was of zero help
The program itself was of zero help. Didn't convert my bank statement into a table but i didn't try too hard. Missed cancelation hy hours and the agent was super helpful and refunded me. Based on customer service I would give this another shot because I feel they would help me through any issues I was having. Lea was super helpful and was great at making sure my concerns were taken care of
March 31, 2026
Unprompted review
Reply from Documentgenius
Thank you for your thoughtful feedback! We’re sorry to hear the program didn’t meet your expectations initially, but we truly appreciate you giving it a try.
We’re especially glad to hear Lea was able to assist you and ensure your concerns were fully addressed. It means a lot that her support made a positive impact on your experience.
If you decide to give us another try, please don’t hesitate to reach out—we’d be happy to help guide you through any issues step by step.
Thank you again for your kind words!
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