Clicked option for “free 7 day trial” and was charged $49.95 at the end. So misleading, not transparent. Do not use. Update: the confirmation email went to spam. The initial link is misleading as... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Easy to use. Quickly combined multiple jpg files into one pdf, even let me rearrange the order of the jpg files before finalizing the pdf. Easy to cancel the trial period too.
Company replied
I chose this site because it seemed to offer the tools I needed for my particular document. I had difficulty with this program. Although it did not work for me and my document, that’s not to say tha... See more
Company replied
Be aware that you must cancel Document Genius (DG) before the trial period ends or auto-billing will occur as in the contract you entered by using a trial period. Although with my initial contact wit... See more
Company replied
Company details
- #83 of 87 best companies in Legal Services
Written by the company
At Document Genius, we believe paperwork shouldn’t be stressful or costly. That’s why we offer easy-to-use, step-by-step tools to help you create contracts, forms, and other documents with confidence. Whether you're drafting an agreement, organizing your paperwork, or collecting signatures, we make the process clear, affordable, and hassle-free.
Contact info
United States
- documentgenius.com
4.0
Great
272 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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I like how I could just answer…
I like how I could just answer questions and the document was written for me, but I don’t like how I couldn’t alter the document at all after the fact. For example: the document ended up being 3 pages simply because one of the signature lines didn’t fit, I was hoping to make it so the document was two pages or move all the signatures to the third page.
March 15, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback! We're glad to hear you found the guided questionnaire helpful in creating your document.
We understand your concern regarding post-download editing and formatting. Depending on the file format selected, some documents may have limited flexibility once generated. We recommend downloading the document in an editable format (such as Word) so you can adjust layout elements like signature placement and page length as needed.
We appreciate your input and will continue working to improve flexibility for our users.
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I needed a PDF quickly and Document…
I needed a PDF quickly and Document Genius came through for me.
I will recommend your app to all my friends.
Thank you
March 13, 2026
Unprompted review
Reply from Documentgenius
Thank you for your kind feedback! We're glad to hear DocumentGenius came through for you when you needed it. We truly appreciate your recommendation and support!
Didn't perform like I expected
Didn't perform like I expected. please cancel my service
March 15, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback, and we're sorry to hear the service did not meet your expectations. Please contact our support team at support@documentgenius.com so we can assist you with your cancellation request.
Works great i just needed a 1x document
Works great i just needed a 1x
March 15, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback! We're glad to hear the service worked well for your needs. If you ever need another document in the future, we're here to help.
Easy user interface
March 14, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback! We're glad to hear you found the interface easy to use.
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Reply from Documentgenius
Thank you for your feedback. We're sorry to hear that you feel this way. Our goal is to provide a straightforward and helpful service for all users, and we appreciate you sharing your perspective. If you have any concerns or questions, please feel free to reach out to our support team.
THE DOCUMENT DID LINE UP CORRECTLY
THE DOCUMENT DID LINE UP CORRECTLY, DID NOT HAVE TIME TO CORRECT ALL THE MISTAKES
March 13, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We're sorry to hear you experienced formatting issues with the document. If you need assistance correcting it, please feel free to reach out to our support team and we’ll be happy to help.
I Just had to print one document for my…
I Just had to print one document for my tenant. But the app was easy to use.
March 13, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback! We're glad to hear the app was easy to use and helped you quickly create the document you needed.
It was friendly and easy
March 12, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback! We're glad to hear you found the experience friendly and easy to use.
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It was great to use the service but I…
It was great to use the service but I needed to cancel because business partner hired attorney and management to provide us our documents.
Thank you
March 9, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback! We're glad to hear you had a great experience using the service. We understand your situation and wish you the best with your business moving forward.
Reply from Documentgenius
Thank you for your feedback! We're glad to hear you found the app easy to use and enjoyed the templates.
I tried the Documentgenius for a one…
I tried the Documentgenius for a one time project of writing a letter of recommendation it was really great! I don’t normally write these letters as I’m retired, but would recommend it to anyone needing to compose letters such as I did especially now days with the AI tools. I was very happy and recommend it to everyone!!! Thanks for making this a great experience!
March 12, 2026
Unprompted review
Reply from Documentgenius
Thank you for your wonderful feedback! We're so glad to hear that DocumentGenius helped you create your letter of recommendation and that you had a great experience using the service. We truly appreciate your recommendation and are happy we could make the process easy for you.
This was easy to use and understand
This was easy to use and understand. The document looks professional and (I think) accurate to my state's requirements.
March 11, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback! We're glad to hear the service was easy to use and that the document looked professional. We appreciate you sharing your experience.
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Reply from Documentgenius
Thank you for your feedback! We're glad to hear you found the service very easy to use.
This would not edit the document after…
This would not edit the document after you stated that i could by doing the trial.
March 11, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We're sorry to hear about your experience.
Please feel free to email Betty, our Customer Support Supervisor, at support@documentgenius.com, and we’ll be happy to review the issue and assist you further.
I needed to use it one time
I needed to use it one time. to upload a document for personal reasons. Other services were charging me. this one was free for 7 days, then you're charged a monthly fee but i canceled my plan the day of.
March 11, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We appreciate you letting us know. If you need any further assistance, please feel free to reach out.
The app was user friendly.
March 10, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback! We're glad to hear you found the app user-friendly. We appreciate you sharing your experience.
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Worked great but not sure why I need to…
Worked great but not sure why I need to use this when I have the full Adobe version
March 11, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback! We're glad to hear the tool worked well for you. We appreciate you giving it a try.
Great and easy way to reduce pdf size
Great and easy way to reduce pdf size. Very user-friendly and straightforward interface.
March 11, 2026
Unprompted review
Reply from Documentgenius
Thank you for your kind feedback! We're glad to hear you found the tool easy to use and helpful for reducing your PDF size. We appreciate you taking the time to share your experience.
changed my mind
March 10, 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback! We appreciate you giving the service a try.
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