Dodo Services Reviews 500

worst internet service provider and worst customer service.

Couldn't be any worse if they tried. It's like speaking with robots that repeat themselves and switch you to 3 different departments to repeat yourself again. Ovo offer energy rates at more than half the price and so simple and efficient to deal with...and internet is terrible. They overcharge on bills and can't get it right because they truly don't know what you are speaking about when you call. Most painful call centre I have ever actually dealt with. You could waste hours on the phone just trying to sort out such a simple thing

DO NOT IGNORE THESE REVIEWS !!!!!!!!!!!

Genuinely the worst customer service I have ever dealt with.
I thought, maybe as you might be now, "Wow, sure these people reviewing are overreacting!"

They're not.

The workers are nice initially but one of them was upset that I couldn't provide him the serial number of the NBN box in phonetic alphabet???? THE SERIAL NUMBER THAT I HAD PROVIDED LIKE 4 SEPARATE TIMES ALREADY ???

Don't waste your time.

Dodo belong in the toilet, because they are Doodoo and not Dodo

ONE OF THE SHITTEST DATA u can buy NEVER BUY DODO DODO IS ABSOLUTE SHIT

The worst customer service. I don't have internet for over 2 weeks now they were unable to provide me any father information. They keep blaming NBN but they cannot give me any tangible information.
My credit for the lost service was not approved. horrible experience.

PLEASE never ever use DODO services, they the worst. stealing your money, charge you for something you never use, and refuse to refund, shit customer service. stay away from DODO

I made the mistake of choosing dodo for my gas and electricity. They have overcharged me 4 times now! One of the times, they withdrew over $2000 from my account! Leaving it overdrawn and I had no access to my money. When I called them over this issue, their customer service rep was absolutely awful, rudest woman I have ever met, kept trying to trick me into leaving the money with them as credit. Their refund process takes over 2 weeks. The most awful service provider to exist. I have told them repeatedly now to delete ALL of my bank information as they simply can’t be trusted with it and take out ransom amounts without confirmation by me. Do yourself a favour and do not even consider dodo as a service provider

I cannot believe how bad their customer service. Their one main customer facing job is to active the Internet, and they fail to do so, and they blame NBN. Just before I shifted to Dodo Internet, my NBN works just fine with my previous service provider.

Just like many other reviewers have said here, the customer service is appalling. Our internet was supposed to be connected a week ago. On day 1 we followed up and they said they were trying to connect us but were having issues and would escalate with their IT department and get back to us within 2 business days. We call them back 2 business days later, and they said oops your enquiry was missed and it’ll be another 2 business days. We called again to follow up and they claimed it was an NBN issue. By the way, expect to be on hold for hours if you are trying to call. We’ve been with 2 other providers (TPG and AGL) and never had any issues like this before. We tried to cancel and they claimed because it was an NBN issue, we would have the same issue with other providers. Exasperated, we gave them one last chance but 1 week later and hotspotting using my mobile data for work is just not acceptable. I suppose you get what you pay for. Definitely calling to cancel tomorrow. Would 100% not recommend Dodo.

It is a very disappointing customer experience. I called them to see if I can transfer my connection to a new place. Routed me through 5 people. I am not exaggerating. 5 people. The last person just simply said that she will call me back after 30 mins, just to "Clear her thoughts". Looks like they have given up on rating and feedback.

What internet? So slow I may as well go to the library to look something up, it'll be faster. Customer service reps don't have a brain and just spit out auto-replies and then one tried to accuse me of lying and wanted to fight back. Appalling for 'customer service'. Do not join Dodo whatever you do...

I made the mistake of subscribing to Dodo's so-called "best" Fibre to the Home package, expecting high-speed internet as promised. What I got instead is an absolute nightmare. The internet speed is consistently less than 5 Mbps—yes, you read that right. Forget streaming, gaming, or even basic browsing—it's like being stuck in the dial-up era!

To make matters worse, their customer support, while polite and friendly, is completely unhelpful. The team is based overseas, and while they are nice to talk to, they clearly lack the tools or authority to resolve any real issues. It feels like a never-ending loop of apologies with no actual solutions.

I have wasted countless hours on the phone trying to fix this mess, and the only thing consistent about Dodo is their inability to deliver on their promises. If you're considering Dodo Internet, don’t. It’s the worst ISP I have ever dealt with.

Save yourself the frustration and look elsewhere. Dodo might as well be extinct, because their service is prehistoric.

Shockingly bad customer service. My gas meter is broken and I received a bill of over $500 for a single person household that only uses gas for hot water. When I called I got told that that seams to be right, wich I told the the guy that my bill is 3 times higher then usually. He then tried to push it back on strata. Which i said I will confirm with them it is the meter and call back. However he then tried to put me on a payment plan to split the cost of the bill over 6 month. Are you freaking kidding me? I hung up and got written confirmation from strata the pipe is not the problem. I forwarded that to dodo, including photos of the meter running over night. When I called again I spoke to some one called Romeo who actually seemed to be really nice. He confirmed someone will come beginning of January and the bill will be correct after the meter is changed. I requested to get a written confirmation via email which he confirmed he will send out. Once not received within 24 hours, I called again and got told that they can’t confirm a specific day via email and it will be within the next 15-20 days. He then wanted to run a health check on my account. I requested a supervisor which got refused and ignored multiple times before I hang up. Overall horrible place. I already moved my electricity to a different company and will do the same for the gas meter once it is running smoothly.

I recently transferred my electricity and gas to dodo, at the time I was offered a discounted mobile plan of $12.50 per month. At the time I did not require it and was told by the customer service operator that I could call back at any time to get this plan as I am a dodo customer. So today I called and spoke to ‘Jay’ who said that he will not be able to offer me this and I would need to take the same plan offered online to new customers. I told him about my conversation previously and asked about plans for current dodo customers, I also told him that I had an agl account and they offered me a $15 mobile plan as a customer and as the electricity and gas accounts are quite similar pricing I could go back, and he said “well that is up to you”. He also refused to put me in the phone with someone else when I requested.
This was after waiting to speak to a CS representative for 15 mins, being transferred to the tech support dept and then was put on hold for another 30 mins.

This is absolutely disgusting service. So basically someone is lying. Either Jay, who is extremely rude to customers and should not be on the phones or the first person I spoke to that offered me a discounted mobile plan.

Dodo really needs to up their game or get better people on board.

After living in many countries, I can confidently say that Dodo provides the worst service I have ever experienced. Their customer service is appalling. They charged me for two subscriptions and sent me two modems. To cancel one plan, I was told I had to pay the full cost of the second modem due to their policy.

On top of that, their internet service didn’t even work. After hours of negotiation and waiting, they promised to send a technician. A week later, no technician showed up. When I contacted them again, they claimed they had no record of the appointment and promised to send someone “soon.”

To make matters worse, instead of refunding me for the second modem, they offered a credit which I never received. Guess what? Neither the technician nor the credit has materialized to this

AVOID!!! For the last 4 years we have had nothing but issues, they cancelled our WiFi 3 years ago and demanded return of our modem for no reason, constant internet issues, someone from their staff constantly removing my acc and the internet off my partners acc so he couldn't view or pay my bill, then this week I requested a landline service they said they don't offer that so we moved over to optus and dodo disconnected our services without being advised to, and if they dare to take one cent from my partners bank account I will be calling the ombudsman

I ordered NBN from DODO five weeks ago, and they initially promised the connection would take a maximum of three weeks. However, it has now been two weeks past the promised date, and I’m still waiting. Despite calling multiple times, I only get vague responses that they are "working on it."

To make matters worse, I had to wait on hold for 1.5 hours just to speak to an unhelpful operator. This experience has been incredibly frustrating and disappointing. I would not recommend DODO to anyone. Their discount offers may seem appealing, but don't be fooled—they are not worth the hassle.

I've been a customer approximately 7 years...in the past year Dodo have been shocking and terrible with daily dropouts. And just today 26/11/2024 was one of them horrible drop out days.
I have been looking at other providers, but unsure if I will have the same dramas, so I'm only holding on with Dodo until I see a provider with good reviews and quality for the money and without the drop outs like terrible Dodo...I'm over Dodo 100%

Waited 3WEEKS to have my internet installed we had a man come to install our internet and he simply said he can’t put it in and he’ll come another day, we booked another day and I went on to my dodo to see if he was still on his way to see he had cancelled the appointment and rescheduled it for another week. I’m still waiting on my wifi. Absolutely ridiculous service I would never recommend dodo to anybody unless they were a opp