I'm finding the product is excellent. If the SPF is as high as suggested, it's a real 'must have' product for the Australian skin. (The order was a long time coming and I was asked for a review long... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
12/11/2025 Updated I’m unsure if it was a coincidence. Shortly after my previous review below, I received an email update from UPS stating that my order was shipped for next day delivery, and I’ve... See more
Good delivery timing. But need to lower the cost of shipping
I have placed two orders with Dodoskin in Korea. Like others, I agree their customer service needs to be upgraded. Those that ordered around Black Friday like myself, had to wait and wait but ev... See more
Contact info
19950 E walnut Dr N Walnut, CA , 91789-2855, Walnut, United States
- cs@dodoskin.com
- www.dodoskin.com
2.5
Poor
141 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 64% of negative reviews
Typically replies within 2 weeks
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the worst company my package never…
I try again to send an email because they answer me here but I can’t contact them but so far the worst company my package never arrived I went to usps calming my package they gave me. a letter telling I never receive the package I send that to dodoskin and they never answer so I can have a refund and the bank close the case cause they never heard about them , they just stole my money .
September 17, 2026
Unprompted review
Reply from dodoskin.com
Dear Andrea,
Greetings from DODOSKIN!
We sincerely apologize for the frustration and disappointment caused by your missing package and the lack of response from our Customer Service Team.
We understand how upsetting this experience must be, especially after you contacted USPS and provided documentation confirming that you did not receive your package. We also deeply regret the difficulties you experienced with your refund request.
To help us investigate this matter further, could you please provide your order number? This will allow our Customer Service Team to review your shipment details, the USPS documentation, and your refund request to determine how we can best assist you.
We truly regret that this experience has affected your trust in us. We take your concerns seriously and hope to have the opportunity to resolve this issue and make things right.
Best regards,
DODOSKIN Team
Great Experience Beginning To End
Customer service was very responsive when I had to change my shipping address! After it was sorted out, my package did take about a month to arrive which is to be expected. I got an email from the company saying the package had been delivered when it hadn’t, so I checked the USPS tracking number and it said it had arrived in Cali and was on the way to my home state. The package arrived a couple days later. I’m sure many of the problems people experience is just the friction of operating an international business. All the products were in original packaging, sealed, and have felt great on my skin. Will be ordering again!
November 7, 2026
Unprompted review
Reply from dodoskin.com
Dear Eliette,
Greetings from DODOSKIN!
Thank you so much for your wonderful 5-star review and for sharing your experience with us!
We're delighted to hear that our Customer Service Team was able to assist you with your address change and that your products arrived safely and in perfect condition.
We truly appreciate your patience and understanding regarding international shipping, as well as your kind words about our service and products. It means so much to us to know that you're enjoying your K-beauty products!
Thank you again for your trust and support. We look forward to welcoming you back to DODOSKIN soon!
Best regards,
DODOSKIN Team
I didn't receive any notification that…
I didn't receive any notification that one of my items ordered is canceled and then I only received one item. There was a shipping fee. If I knew that I only received one item paying a shipping fee (about $11?), I wouldn't order it. I was disappointed and wouldn't use dodoskin anymore.
October 22, 2026
Reply from dodoskin.com
Dear Valued Customer,
Greetings from DODOSKIN!
We sincerely apologize for the disappointment and inconvenience caused by your recent order. We understand how frustrating it must have been to receive only one item without being notified that another item had been canceled, especially after paying an international shipping fee.
We truly regret the lack of communication regarding the cancellation and understand your concerns about the shipping cost.
To help us look into this matter further, could you please provide your order number? Our Customer Service Team would like to review your order details, including the canceled item and shipping charges, to see how we can best assist you.
We sincerely apologize that this experience has affected your trust in us and hope to have the opportunity to make things right.
Best regards,
DODOSKIN Team
Package never came and refunded me half…
Package never came and refunded me half the order and didnt even get the othere half. Very bas would never reccomend
October 22, 2026
Reply from dodoskin.com
Dear Ivano,
Greetings from DODOSKIN!
We sincerely apologize for the inconvenience and disappointment caused by your order #119310. We are truly sorry to hear that you have not received your package and that only a partial refund has been issued.
We completely understand your frustration, especially as the remaining items have not arrived. We take your concerns seriously and would like our Customer Service Team to further investigate your order status and refund details to provide appropriate assistance.
We deeply regret that this experience has affected your trust in us and hope to have the opportunity to resolve this issue and make things right.
Best regards,
DODOSKIN Team
I'm writing this review because I'm so…
I'm writing this review because I'm so grateful to Dodo Skin for something that happened recently.
I placed an order on October 1st. They mentioned that shipping would take about 10days, but the items actually arrived the very next day! Then, about a week later, the same items was delivered again- likely by mistake. I reached out to their customer service team to ask how I should handle it, and they told me there was no need to return the items and that there would be no extra charges (the value of items was around $80). They kindly suggested that I just keep them as a small gift and enjoy using the products.
Thank you so much Dodo Skin!!
October 17, 2026
Unprompted review
Reply from dodoskin.com
Dear Y Cho,
Greetings from DODOSKIN!
Thank you so much for your wonderful review and for sharing your experience with us!
We're delighted to hear that your order arrived sooner than expected and that our Customer Service Team was able to make the unexpected second delivery a pleasant surprise for you.
Your kind words truly mean a lot to our team, and we're so happy that you enjoyed this little extra gift!
Thank you again for your trust and support. We look forward to bringing you more wonderful K-beauty experiences in the future!
Best regards,
DODOSKIN Team
Great company with wide variety of…
Great company with wide variety of Korean products. Awesome prices too. Just be patient in the delivery time especially in getting delivered abroad/ international.
I highly recommend Dodoskin.com.
October 27, 2026
Unprompted review
Reply from dodoskin.com
Dear Ayo,
Greetings from DODOSKIN!
Thank you so much for your wonderful 5-star review and for recommending DODOSKIN!
We're delighted to hear that you're happy with our wide selection of Korean beauty products and affordable prices. We truly appreciate your patience and understanding regarding international shipping times.
Your kind words and support mean so much to our team! We'll continue doing our best to bring you amazing K-beauty products at great prices.
We look forward to serving you again soon!
Best regards,
DODOSKIN Team
Order #116774
Order #116774, its been 4 weeks, never sent my order. BUYERS BEWARE!! they are not trustworthy and will not respond to emails.
October 23, 2026
Unprompted review
Reply from dodoskin.com
Dear Catherine,
Greetings from DODOSKIN!
We sincerely apologize for the delay with your order #116774 and for the lack of response to your emails.
We completely understand your frustration and disappointment, especially after waiting four weeks without receiving your order or clear updates from our team.
We take your concerns seriously and would like our Customer Service Team to review your order status and provide further assistance.
We truly regret that this experience has affected your trust in us and hope to have the opportunity to make things right.
Best regards,
DODOSKIN Team
I am disappointed with DODOSKIN’s…
I am disappointed with DODOSKIN’s service. My previous shipment was returned on July 15, and I received my refund only after three months.
My new shipment is on hold. Track naumber
LP088857688KR
Thank you to Dodo Skin for responding to my review and shipping my order to the shipping address I provided. I appreciate your response and the action taken. However, these shipping issues have occurred more than once, and I sincerely hope they will not happen again. I also kindly ask you to reply to my emails whenever I contact you. Thank you for your assistance and cooperation.
October 22, 2026
Unprompted review
Reply from dodoskin.com
Dear Louts Lafta,
Thank you for your patience.
We would like to inform you that your order has already been dispatched and is currently on its way to you.
Please note that tracking information may take some time to update as your package moves through the shipping process.
We sincerely apologize for the wait and kindly ask for a little more patience while your package is in transit.
Thank you for your understanding and support.
Warmest regards,
DODOSKIN
They should not be trusted even if you…
They should not be trusted even if you see reviews otherwise. Those reviews are paid reviews. They are liars and they don’t deliver as they promise.
October 20, 2026
Unprompted review
Reply from dodoskin.com
Dear Nida Amro,
Thank you for reaching out to DODOSKIN.
We are sorry to hear that you may have experienced an issue with our service.
Could you kindly share more details about what happened or what concerns you may have?
We would sincerely appreciate the opportunity to better understand your situation and assist you in finding a suitable solution.
Your satisfaction is very important to us, and we are always happy to help.
We look forward to hearing from you.
Warmest regards,
DODOSKIN Customer Support
UPDATED- Order still processing over a month
I placed a order on Sept 12th that was partially refunded on Sept 17th due to lack of stock. Since then my order has shown processing. I have reached out to customer service mutiple times and was told it was awaiting carrier pickup and after still no movement the next reason I was given is it was delayed due to the holiday. After this email I asked for a refunded since they could not provide any kind of shipment date and the processing/shipping time I was given was well past. I have received no reply or refund and my order is now over a month old. I am not sure what is going on since I have ordered in the past with no problems but due to this I don't think I will make any more orders.
UPDATE:
I appreciate the apology from DODOSKIN in their response, but unfortunately, it does not correct the issue. My order still shows as "processing," and I still have not received a direct reply to my emails.
What I find most problematic is that the products I ordered are actively showing as "in stock" on their website with a promised shipping time of 5 to 7 days. Between September 21st and October 2nd, I sent a total of 6 emails requesting updates. While customer service initially replied within 24 hours, all communication completely stopped the moment I requested a refund in my 5th email. There is simply no excuse for ignoring a customer's refund request for over 11 days.
September 10, 2026
Unprompted review
Reply from dodoskin.com
We sincerely apologize for the extended delay with your order and the lack of response to your refund request. We understand how frustrating this experience must be, especially as you have ordered from us before without any issues.
While unexpected delays can occur, we recognize that you deserve clear and timely communication. If you are still waiting for a response from our team, we sincerely apologize. We aim to provide accurate updates while investigating the cause of any continued delays, rather than giving incomplete information.
We truly regret that this experience has affected your trust in us and appreciate your feedback.
Wheny order :114643 will be shipped
Wheny order :114643 will be shipped? Placed on 12 September
September 12, 2026
Unprompted review
Reply from dodoskin.com
We’re sorry to hear about your experience and understand your concern regarding your order.
If you haven’t received an update or need assistance, please feel free to contact us directly at cs@dodoskin.com. Our team would appreciate the opportunity to look into your concerns and assist you.
Thank you for your feedback. We hope to have the opportunity to resolve your concerns and provide you with a better experience.
Quick and effective delivery
Quick and effective delivery, good customer service. Purchase made easy.
September 21, 2026
Reply from dodoskin.com
Thank you so much for your 5-star review! We’re thrilled to hear that you had a smooth and easy shopping experience and were happy with our delivery and customer service. We truly appreciate your support and look forward to serving you again!
Terrible experience
Terrible experience. They sent the wrong items, some items were missing, and customer service completely ignored my emails. Extremely frustrating and unprofessional. I would not order from Dodo Skin again.
September 8, 2026
Unprompted review
Reply from dodoskin.com
We’re very sorry to hear about your experience and sincerely apologize for the incorrect and missing items, as well as the delay in communication. If you have not yet received a response, your case may still be under investigation, or your email may not have been reviewed yet due to the high volume of inquiries we are currently handling. We understand how frustrating this can be and are working to address each customer’s concern as promptly as possible. Thank you for your patience and understanding.
Zero stars if I could.
Zero stars if I could.
Extremely unprofessional experience. My order was simply cancelled without any proper explanation. I only received a generic email informing me about the cancellation, with no reason given and no attempt to explain what happened.
Cancelling a customer’s order without any communication or explanation is, in my opinion, completely unacceptable and very unprofessional. Customers deserve at least basic transparency and proper communication.
September 11, 2026
Unprompted review
Reply from dodoskin.com
We’re sorry for the frustration caused by your order cancellation. If you did not receive a cancellation notice or explanation, please contact us at cs@dodoskin.com with your order number. We’ll be happy to look into this and provide you with more information. Thank you for bringing this to our attention.
Fast delivery
I will definitely repurchase with you guys , fast delivery and great quality of product!!
August 24, 2026
Reply from dodoskin.com
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you were happy with the fast delivery and product quality. We truly appreciate your support and look forward to serving you again! 💗
They delivered what we ordered in a…
They delivered what we ordered in a timely fashion.
August 24, 2026
Reply from dodoskin.com
Thank you so much for your 5-star review! We’re delighted to hear that your order arrived as expected and on time. We truly appreciate your support and look forward to serving you again! 💙
Ordered 3 items and after a long wait…
Ordered 3 items and after a long wait for delivery only 1 item was delivered. Also was charged $20 bucks for delivery, but delivery is stated free. The worst worst warst part is that you can try and chat with customer service, email or send many many messages and no one will answer back. It's a scam company like temu or shein. AVOID!! Sent 8 emails tried chat over 10 times no one reads anything.
August 19, 2026
Unprompted review
Reply from dodoskin.com
We sincerely apologize for your experience and understand your frustration. We’re sorry that only part of your order arrived and that you had difficulty reaching our team.
We’re doing our best to respond to all inquiries via chat and email. If you still need assistance with your order or have questions about the shipping fee, please contact us at cs@dodoskin.com with your order number so we can look into this for you.
We truly apologize for the inconvenience.
difficult use portal
difficult use portal, not reflecting the actual stock level and confusing when proceed to pay
August 24, 2026
Reply from dodoskin.com
We’re sorry to hear about your experience with our website and checkout process. We understand how frustrating it can be when stock information or the checkout steps are unclear.
We’d be happy to help resolve any checkout issue directly. Please feel free to contact us at cs@dodoskin.com, and our team will be glad to assist. We believe this could have been resolved with our support team, so we’re sorry to see that this resulted in a 1-star review.
Wrong order was sent to me and the…
Wrong order was sent to me and the problem has not been resolved
August 24, 2026
Loving the products!!
August 24, 2026
Reply from dodoskin.com
Thank you so much for your wonderful 5-star review! 💕 We’re thrilled to hear that you’re loving our products. Your support truly means a lot to us, and we hope to serve you again soon! ✨
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