dodoskin.com Reviews 

Authentic products, good packaging, and shipping took about a week. Everything arrived in good condition. I was a little worried before ordering, but there was nothing to worry about in the end. Would order again.

Would give a 0 if I could, received a package that was totally different from what I ordered and having to deal with unresponsive CS

Order 108237 If I could give this company zero stars I would. I purchased what was probably my fourth order a month ago and it’s still pending shipping. The company continues to say they’re waiting on stock for three of the four items. I have corresponded probably four times with this company. The first three I got a response fairly quickly telling me that they were waiting for items to be restocked. When I went back to the Dodo site, the items I ordered (and are out of stock) are available for purchase on the website. Hmmm. I sent another email and I asked for a refund and am still waiting for a response from that email. Additionally, their app is no longer working. DO NOT BUY. I usually use PayPal for transactions like this, but because I was a fourth time customer I really didn’t even think about it and I’ll probably never see my money or the product. Shop elsewhere.

Took forever to arrive, it was more expensive than everywhere else but I wanted to all duties paid experience. I had to pay upon delivery... Their customer service is so poor... You have been warned!

Good delivery timing. But need to lower the cost of shipping

I received my order which did arrive within 2 weeks, but I was missing an item from my order. I emailed their support email that they have listed and no response in over a week. lol

do not purchase from them and i won’t be purchasing again

I ordered a product and something else entirely different came. I emailed them and they responded quickly and told me they apologize and to reply with permission for them to give me a full refund. Since then I have not heard from them and I realize I have been scammed.
Its really disheartening because everytime I order anything from an Asian company, I get ripped off

Horrible customer service!
After getting my package I noticed one item was missing and I took a photo and emailed them stating that. They replied saying that they checked with their team and everything was sent and probably was the courier’s fault.
If everything was wrapped and sent in one package how come this could be the courier’s fault?!!!
Anyway, DO NOT buy from this company! They won’t help you at all!

I placed an order with DODOSKIN and received a shipping confirmation on June 24 with the tracking number LI084228280KR.

Unfortunately, this tracking number has never worked. Korea Post does not recognize it, and there has never been a single tracking update.

I contacted customer support several times. Every reply was the same generic message saying they were checking with the warehouse. Weeks have passed, and they still cannot confirm whether my order was ever shipped.

I have now requested a full refund because I no longer wish to receive the order, but I am still waiting for a proper resolution.

This has been one of the most disappointing online shopping experiences I have had. I expected much better customer service and communication. I cannot recommend this store based on my experience.

Please do not trust this site. I ought to have heeded the warnings from others regarding this website; prior to placing my order, I researched and came across comments on Reddit indicating that their shipping was extremely sluggish, yet I underestimated it thinking they were exaggerating but I am facing the same issues they warned of. As highlighted by other reviewers, the site's delivery speed is remarkably slow, and their customer service response times are similarly inadequate. I would recommend exercising caution and not placing your trust in this site, and instead, consider exploring other options.

I submitted my order (#104310) on June 26, 2026. Now, over three weeks later, I have yet to see any updates regarding the shipping status on the shop app. As of July 23, it has been almost a month since my order was made. The tracking information in the shop app has consistently shown a status of "waiting for details." My confidence in this site has diminished, as they fail to send emails with updates or information about the progress of my package. Additionally, they inaccurately represented the shipping timeframe, stating it would take Standard shipping of (9–13 Business Days).

Their live chat is a AI chat bot that indicated I would receive an email regarding my concerns, if I waited but I received no email response ever. They did not respond to the email I have sent them ignoring me but constantly bombard me with emails regarding promo codes and skin care products just to drain me out of my money.

This site is terrible; and manipulative I do not recommend using it. The customer service is bad they want you to buy but not give quality. It is very scammy they sell things that say they are in stock but are not and have you wait forever without the possibility of getting your money back. I just want my money back I don’t even care about using the products anymore.

But out of all that I learned, my advice would be to use YesStyle which I usually use but I wanted to try a new site. While you may not find the same exclusively unique Korean skincare products on YesStyle, my experience has shown that they offer faster shipping and do not scam their customers, they respect their costumers and do not waste their costumers time and money like this horrible site does.

12 Days now They didnt Even sent my Package no answer on my email Never buy at this Store

It had been more than 10 days since I placed my order, so I sent an email requesting a cancellation. However, I received no response. A few days later, I was informed that the order had already been shipped and therefore could not be canceled.
Now that the package has arrived, I discovered that only the device was included and the leggings were missing. I did not receive the complete order that I paid for, and I would like this issue resolved immediately.

I received my order, the product is leaking and sent email but no response from them.

their free shipping is lie
they want you to buy as much as you can
they provide untrue lower total price for free shipping
then you'll know you can't get free when the last of checkout

I'm finding the product is excellent. If the SPF is as high as suggested, it's a real 'must have' product for the Australian skin.
(The order was a long time coming and I was asked for a review long before the parcel arrived. This meant I was emailing and searching for no reason).

The product arrived in a timely manner and in great condition. It also works as advertised and sits very nicely under concealer.

For some reason free shipping doesn't equal completely free. The sender doesn't pay customs duties and for my £54 parcel I have to pay another £17 in customs duties, which is usually not stated anywhere in advance. When I order from abroad on eBay, MakeUp and many other sites this has never happened before. I will never order from here again, because in total it is more expensive than buying anywhere else.

I am using these products since last two months and I feel now my skin's texture is good but aim is remove melasma from my skin in two month my melasma is as it is hope so it works in next few months. I love these products