DogAcademy Reviews 

1,576
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 293 reviews, reviewers overwhelmingly had a great experience with this company and highly recommend their programs. Customers frequently praise the incredibly helpful, friendly, and knowledgeable staff for providing exceptional customer service and practical training guidance that builds confidence. People also deeply appreciate the comprehensive, well-structured, and easy-to-follow online courses that make learning effective and enjoyable for both owners and pets. Some reviewers were not happy with the in-person training availability, noting unexpected difficulties with scheduling and unfulfilled promises regarding home sessions. A few other people also felt that communication issues and limited local trainer options made it harder to coordinate consistent private lessons.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, patience, and extensive... See more

Service

People report positive experiences with service, highlighting excellent customer support and professional... See more

User experience

Clients share positive opinions on user experience, highlighting that courses are well-structured,... See more

Customer service

Users describe positive interactions with customer service, highlighting responsive and helpful support.... See more

Product

Reviewers highlight ambiguous aspects of product, sharing varied experiences with the training courses. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Christian was prompt every session. He explained everything he was doing and the reason why. He was firm, yet gentle with my very anxious dog. He answered all my questions and provided tips. After eve... See more

Company replied

Rated 5 out of 5 stars

The process was very thorough and made it easy to understand. The videos helped to provide additional clarity. The only item that was more difficult was the public transportation video. It was not out... See more

Company replied

Rated 5 out of 5 stars

Dallas digressed due to me having to go to California for a family emergency. I was gone 6 weeks, so his progress had a setback. However, Brianna has met with us 2 times since my return January 9, 2... See more

Company replied

Rated 5 out of 5 stars

Quickly Responsive and Understanding A huge thank you to the Dog Academy team, especially Cary, who helped expedite the grading of the second submission of our exam. This allowed us to earn the ce... See more

Company replied


Company details

  1. Dog Trainer

Written by the company

Online dog training that really works. 95% Cheaper than professional in-person training, same great results.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,576)

275 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

She was straight forward and honest

She was straight forward and honest. She offered advice clearly and easy to follow.

December 10, 2025
Unprompted review
DogAcademy logo

Reply from DogAcademy

Thank you, Paul! We’re glad to hear the guidance was clear, honest, and easy to follow. We appreciate you choosing Dog Academy! 🐾

Rated 5 out of 5 stars

This is the real deal

This is the real deal. I had to repeat video submission due to my dog sniffing in store. This is challenging due to my shorty jack russell’s nose is 2” from the floor. We trained more and passed. We are certified to fly with American who accepted without issue. ‼️🙏🐶

December 15, 2025
Unprompted review
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Reply from DogAcademy

Thank you, Cynthia! We’re so proud of you and your pup for putting in the extra work and succeeding. Congratulations on passing and flying with American—we’re thrilled to be part of your journey! 🐾

Rated 5 out of 5 stars

Good experience

Good experience

December 14, 2025
Unprompted review
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Reply from DogAcademy

Thank you, Fariha! We’re glad you had a good experience and appreciate you choosing Dog Academy! 🐾

Rated 5 out of 5 stars

It was easy to get to a human being to…

It was easy to get to a human being to ask questions of. And Ashlee was very clear, courteous, and helpful in answering my questions. I came away with my questions answered and with links to help me continue getting my dog registered. I felt very pleased!

December 13, 2025
Unprompted review
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Reply from DogAcademy

Thank you, Amy! We’re so glad you had a positive experience and that Ashlee was clear, courteous, and helpful. We’re happy you got the answers and resources you needed—thank you for choosing Dog Academy! 🐾

Rated 5 out of 5 stars

give your review a title: very helpful and educative

My experience was great because the course was clear, easy to follow, and very organized. I liked that the lessons were simple but still gave me everything I needed to understand how to train my dog properly. The company is doing a good job by offering helpful videos, good customer support, and step-by-step guidance that makes the process feel professional and trustworthy. Overall, it felt convenient, informative and worth it

December 11, 2025
Unprompted review
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Reply from DogAcademy

Thank you, Claudia! We’re so glad to hear you found the course clear, organized, and easy to follow. It’s great to know the lessons, videos, and support made the experience feel professional and worthwhile. We truly appreciate you choosing Dog Academy! 🐾

Rated 5 out of 5 stars

Lauren was very helpful and informative…

Lauren was very helpful and informative when explaining the training programs available. Lauren arranged the first zoom meeting in a very timely manner.

December 11, 2025
Unprompted review
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Reply from DogAcademy

Thank you, Fred! We’re glad to hear Lauren was helpful and informative and that your first Zoom meeting was scheduled quickly. We appreciate you choosing Dog Academy! 🐾

Rated 5 out of 5 stars

Best training online

Best online training! I have learn so much! Clear and easy! really really happy!

December 10, 2025
Unprompted review
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Reply from DogAcademy

Thank you, Sarah! We’re so happy to hear you found the training clear, easy, and helpful. We appreciate you choosing Dog Academy! 🐾

Rated 5 out of 5 stars

The training was hard but me and Max…

The training was hard but me and Max will continue to train more an more everyday thank you all so much

December 11, 2025
Unprompted review
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Reply from DogAcademy

Thank you, Michael! Training can be challenging, but it’s great to hear you and Max are staying committed. We’re proud of your progress and appreciate you being part of Dog Academy! 🐾

Rated 5 out of 5 stars

Easy to follow

Easy to follow. Customer service is excellent and very helpful.

November 17, 2025
Unprompted review
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Reply from DogAcademy

Thank you, Mindy! We’re glad to hear everything was easy to follow and that our team was helpful. We appreciate you choosing Dog Academy! 🐾

Rated 5 out of 5 stars

Super Happy with my experience with…

Super Happy with my experience with Lauren Hawkins. I'm very busy and a first time dog owner. I need help and Lauren understood my needs. I'm looking forward to my first training session.

December 10, 2025
Unprompted review
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Reply from DogAcademy

Thank you, Bree! We’re so happy to hear about your experience with Lauren and that she was able to support you as a first-time dog owner. We’re excited for you and can’t wait for your first training session! 🐾

Rated 5 out of 5 stars

Excellent customer service!

Just wanted to leave a review for the man who helped me out to get my training started, Jeffery McKenzie not only was super helpful and patient with me, he is an easy going guy who has excellent customer service. Reliable and insightful, he’s the man you want if you’re looking to start the first steps to building that long time bond with your dog, because of him I definitely have confidence that DogAcademy will lead me on the correct path with my Simba, Thank you Jeffery and thank you DogAcademy!

December 9, 2025
Unprompted review
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Reply from DogAcademy

Thank you so much, Ethan! We’re thrilled to hear about your great experience and will be sure to pass your kind words along to Jeffery. We’re excited to be part of your journey with Simba and appreciate you choosing Dog Academy! 🐾

Rated 1 out of 5 stars

This is a scam operation.!!!

This is a scam operation.!!!! People who are disabled and need to have their dog with them can not keep jumping through these ridiculous hoops and never get approved.
This is the worst excuse for a company to say they want to help, but in reality, just take money from people on a fixed income. I financially can't afford this, but I know I need to have my dog with me.
I'm disgusted with people scamming others that are disabled ,!

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

This experience was awesome

This experience was awesome, it guide you a long the way and if you have any questions they are very helpful. Courtney guide me as well, she even gave me lots of peace in this process.

December 9, 2025
Unprompted review
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Reply from DogAcademy

Thank you, Emily! We’re so glad you had a great experience and felt supported throughout the process. We’ll be sure to share your kind words with Courtney—she’ll love hearing this! 🐾

Rated 5 out of 5 stars

I worked with Lauren Hawkins

I worked with Lauren Hawkins. She caught me on a tough day dealing with cancer treatment, and I am so grateful for her understanding. She got me set up with a trainer who can accommodate my needs. I'm forever thankful for her help, and so is my new puppy, George.

December 8, 2025
Unprompted review
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Reply from DogAcademy

Thank you for the fantastic review! 🌟🐕 We’re thrilled to have earned your trust and look forward to seeing all the amazing things you and your dog will accomplish 🐾💛

Rated 5 out of 5 stars

I love the course

I love the course, it was very interesting, a lot of information and it was explained very good

December 7, 2025
Unprompted review
DogAcademy logo

Reply from DogAcademy

So happy to hear you had a great experience! 🐶🎓 Our team works hard to create effective, flexible training, and your feedback lets us know we’re on the right track 🐾👍

Rated 5 out of 5 stars

My agent

My agent, Ashlee, solved my problem in no time! She was quick to respond and very friendly

December 6, 2025
Unprompted review
DogAcademy logo

Reply from DogAcademy

Thank you for your review and for choosing Dog Academy! 🎉🐕 We’re honored to be a part of your dog’s training journey and wish you both continued success 🐾🐶

Rated 5 out of 5 stars

Great company super easy to work with!

Great company super easy to work with!
Appreciate the help

December 4, 2025
Unprompted review
DogAcademy logo

Reply from DogAcademy

Thank you so much for the kind words! We’re thrilled to hear that you and your pup had a great experience with our program 🐾🐶 Your trust means the world to us! 💛

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Five Stars

⭐️⭐️⭐️⭐️⭐️ Five Stars — Grateful for Leslie, Hunter, and Annie at DogAcademy.com

I had an outstanding experience with DogAcademy.com, especially with Leslie, Hunter, and Annie. I originally thought my rescue dog, Sandy, needed a three-week “bootcamp” program, but Leslie’s professionalism and compassion encouraged me to speak with Hunter before making any decisions.

Hunter spent 45 minutes on the phone with me, carefully listening to Sandy’s history and explaining the latest science in dog training. He helped me understand why sending her away for a quick fix could do more harm than good — especially for a dog who has already experienced trauma. His guidance completely changed my perspective.

Because of their honesty and expertise, I decided against the boarding program, which saved me thousands of dollars and, more importantly, protected the bond I’m building with Sandy.

Leslie and Hunter then introduced me to Annie, who was equally knowledgeable, warm, and supportive. Together, they walked me through DogAcademy’s lifetime training program, which gives Sandy and me the tools we need to grow and learn together.

I left the experience extremely impressed. They were professional, kind, genuinely caring, and clearly invested in doing what’s best for both dogs and their people.

Five stars and my sincere gratitude to Leslie, Hunter, and Annie. Sandy and I now have a thoughtful, science-based training plan for life.

December 2, 2025
Unprompted review
DogAcademy logo

Reply from DogAcademy

Thank you for your review and for choosing Dog Academy! 🎉🐕 We’re honored to be a part of your dog’s training journey and wish you both continued success 🐾🐶

Rated 5 out of 5 stars

Lauren did a great job

Lauren did a great job on explaining my concerns helping me understand the process to train my rescue dog on basic commands. I highly recommend her.

December 1, 2025
Unprompted review
DogAcademy logo

Reply from DogAcademy

We’re incredibly grateful for your feedback! 🐕‍🦺💬 It’s wonderful to hear that Lauren made a difference for you and your furry companion 🐾🎓

Rated 5 out of 5 stars

I spoke with Jeanne about the process…

I spoke with Jeanne about the process and was very thorough in the explanation. She was very helpful and appreciated the time she took to answer my questions. I then received a call from Marina Read and she was very pleasant.

November 30, 2025
Unprompted review
DogAcademy logo

Reply from DogAcademy

Wow, thank you for the glowing review! 🌟 Helping owners and their dogs grow together is exactly why we do what we do 🐶❤️ Give your pup some extra belly rubs from us! 🐾

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