DogAcademy Reviews 

1,576
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 293 reviews, reviewers overwhelmingly had a great experience with this company and highly recommend their programs. Customers frequently praise the incredibly helpful, friendly, and knowledgeable staff for providing exceptional customer service and practical training guidance that builds confidence. People also deeply appreciate the comprehensive, well-structured, and easy-to-follow online courses that make learning effective and enjoyable for both owners and pets. Some reviewers were not happy with the in-person training availability, noting unexpected difficulties with scheduling and unfulfilled promises regarding home sessions. A few other people also felt that communication issues and limited local trainer options made it harder to coordinate consistent private lessons.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, patience, and extensive... See more

Service

People report positive experiences with service, highlighting excellent customer support and professional... See more

User experience

Clients share positive opinions on user experience, highlighting that courses are well-structured,... See more

Customer service

Users describe positive interactions with customer service, highlighting responsive and helpful support.... See more

Product

Reviewers highlight ambiguous aspects of product, sharing varied experiences with the training courses. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Christian was prompt every session. He explained everything he was doing and the reason why. He was firm, yet gentle with my very anxious dog. He answered all my questions and provided tips. After eve... See more

Company replied

Rated 5 out of 5 stars

The process was very thorough and made it easy to understand. The videos helped to provide additional clarity. The only item that was more difficult was the public transportation video. It was not out... See more

Company replied

Rated 5 out of 5 stars

Dallas digressed due to me having to go to California for a family emergency. I was gone 6 weeks, so his progress had a setback. However, Brianna has met with us 2 times since my return January 9, 2... See more

Company replied

Rated 5 out of 5 stars

Quickly Responsive and Understanding A huge thank you to the Dog Academy team, especially Cary, who helped expedite the grading of the second submission of our exam. This allowed us to earn the ce... See more

Company replied


Company details

  1. Dog Trainer

Written by the company

Online dog training that really works. 95% Cheaper than professional in-person training, same great results.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,576)

274 reviews in the last 12 months

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Rated 5 out of 5 stars

Trustworthy and Diligent

​Dog Academy has proven to be a trustworthy and diligent resource, providing support exactly when it is needed most. While any breed can technically be trained as a service dog, the reality of preparing an assistant animal—especially a high-energy breed like a Red Heeler—demands a significant investment of time and effort. This intensity is often why professional programs are so expensive.
​Dog Academy makes this path far more accessible to more people by offering a structured and affordable alternative. However, it is important to go in with clear expectations: success requires a high level of personal dedication and a major time commitment. For those who are ready to put in the work, this is an excellent resource for navigating the training process and achieving independence with your service animal.

April 16, 2026
Unprompted review
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Reply from DogAcademy

Hi Edward,

Thank you so much for your thoughtful and detailed review! We truly appreciate you highlighting both the value of the program and the level of dedication it takes to train a service animal — especially with such an energetic breed.

Thank you for trusting us and allowing us to support you on your journey. Your insight will be incredibly helpful for others as they begin theirs.

Warm regards,
Dog Academy

Rated 5 out of 5 stars

Krystal is exactly what my dog and I…

Krystal is exactly what my dog and I were looking for. She gave us loads of information and things to work on until we meet again. She listened and was very patient. I'm looking forward to our next visit.

April 16, 2026
Unprompted review
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Reply from DogAcademy

We truly appreciate your kind words and support! 🐕❤️ Helping dogs and their humans thrive together is our passion. Thanks for letting us be part of your journey 🐾🎉

Rated 1 out of 5 stars

I just spike with Shelby and she said…

I just spike with Shelby and she said my trainer did not want to do train. Someone at dog academy is lying at trainer just called and indicated she spoke with a man last week who would work to accommodate. Some one a dog academy is lying. Do not use dog academy. No they lie.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

You guys are great

You guys are great. All of the training was very informative and kane responded very well to everything. I am so glad I chose you to Help me get this accomplished.

April 8, 2026
Unprompted review
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Reply from DogAcademy

Thank you for your review and for choosing Dog Academy! 🎉🐕 We’re honored to be a part of your dog’s training journey and wish you both continued success 🐾🐶

Rated 5 out of 5 stars

It was easy to learn and teach to my…

It was easy to learn and teach to my dog! Thank you!

April 8, 2026
Unprompted review
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Reply from DogAcademy

Thanks so much for your kind words! We’re thrilled to hear that the process was easy for both you and your dog—that’s exactly what we aim for. Give your pup an extra treat from us! 🐾

Rated 5 out of 5 stars

I had amazing experience with dog…

I had amazing experience with dog academy, they explained everything very good. the best decision to take my service dog permission

April 3, 2026
Unprompted review
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Reply from DogAcademy

So happy to hear you had a great experience! 🐶🎓 Our team works hard to create effective, flexible training, and your feedback lets us know we’re on the right track 🐾👍

Rated 5 out of 5 stars

Very helpful and informative

Very helpful and informative. Thank you.

March 31, 2026
Unprompted review
DogAcademy logo

Reply from DogAcademy

We truly appreciate your kind words and support! 🐕❤️ Helping dogs and their humans thrive together is our passion. Thanks for letting us be part of your journey 🐾🎉

Rated 5 out of 5 stars

last test was a hard had to retake twice

last test was a hard had to retake twice

March 30, 2026
Unprompted review
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Reply from DogAcademy

Thanks for the 5 stars! 🌟🐾 We love hearing success stories from our students. Your dedication and consistency make the training so effective—way to go! 🐶👏

Rated 5 out of 5 stars

I 😊 Love it

I 😊 Love it ! It helped me to get Chaska better 👏👏👏Thank you 😊

March 29, 2026
Unprompted review
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Reply from DogAcademy

Aww that means so much, thank you!! 😊 I’m really glad it helped you get to know Chaska better—that’s exactly what we hoped for! 🙌 If you ever have more questions or need anything else, Please reach out.

Rated 5 out of 5 stars

Curbing Your Dogs Reactivity

This particular module gave a good review of The Reactive Dog

March 26, 2026
Unprompted review
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Reply from DogAcademy

We’re incredibly grateful for your feedback! 🐕‍🦺💬 It’s wonderful to hear that our course made a difference for you and your furry companion 🐾🎓

Rated 5 out of 5 stars

Astonishing level of customer support

Astonishing level of customer support. I had an upcoming flight and asked alexis to expedite our video review, which she did twice in one day. Was so friendly and understanding and helped us get our pup on our flight with us the next day. The reviewer even agreed to stay a little late to review our videos. They were so genuine and nice, couldnt have nicer things to say.

March 25, 2026
Unprompted review
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Reply from DogAcademy

Thank you for the fantastic review! 🌟🐕 We’re thrilled to have earned your trust and look forward to seeing all the amazing things you and your dog will accomplish 🐾💛

Rated 5 out of 5 stars

Jeremy Went Above and Beyond!

I had an amazing experience with DogAcademy! I spoke with Jeremy, and he was absolutely outstanding. He was kind, patient, and took the time to answer all of my questions without making me feel rushed. It’s rare to come across someone who genuinely cares about helping people, and Jeremy definitely goes above and beyond.

His customer service was top-notch, and he made the whole process smooth and stress-free. Honestly, he deserves a raise for how well he represents the company! If all staff are like him, you’re in great hands.

Highly recommend DogAcademy—thank you again, Jeremy!

March 24, 2026
Unprompted review
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Reply from DogAcademy

Hi Jamie,

Thank you so much for the kind words and for trusting Dog Academy! We’re thrilled Jeremy made everything smooth, stress‑free, and above‑and‑beyond—your kudos mean a lot, and we’ll be sure he sees them. If you need anything else, we’re here to help.

Kindly,
The Dog Academy Team 🐾

Rated 5 out of 5 stars

Valuable Course

This course was incredibly valuable; I learned SO MUCH. I appreciated the self-paced design. I'm elderly living alone with a tendency for panic attacks. I found I could not get through a lesson and exam in one sitting. Given that, I have a suggestion for those like myself. Maybe there was a link (and I missed it?) to continue with the course after exiting and returning later. I was scrolling through prior lessons to finally reach the 'current'. Thank you so very much! My dog and I have progressed well to the instructions you've provided.

March 22, 2026
Unprompted review
DogAcademy logo

Reply from DogAcademy

Hi Sipapu,

Thank you so much for your thoughtful feedback—we’re truly glad to hear the course has been valuable for you and that you and your dog are making great progress. We appreciate your suggestion as well.

Warm regards,
Dog Academy Team 🐾

Rated 5 out of 5 stars

Great experience doing it from home

March 21, 2026
Unprompted review
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Reply from DogAcademy

Thank you for your feedback! We're so glad to hear you had a great experience and enjoyed the convenience of completing everything from home. We appreciate you taking the time to share!

Rated 5 out of 5 stars

The courses were very clear and easy to…

The courses were very clear and easy to follow. It makes what appears to be a difficult task, obtainable. Everything we learned is helpful and necessary to be a PSD. Having a PSD will be important to my life.

March 20, 2026
Unprompted review
DogAcademy logo

Reply from DogAcademy

We’re incredibly grateful for your feedback! 🐕‍🦺💬 It’s wonderful to hear that our course made a difference for you and your furry companion 🐾🎓

Rated 5 out of 5 stars

My experience was great and the company…

My experience was great and the company is doing well too.

March 20, 2026
Unprompted review
DogAcademy logo

Reply from DogAcademy

We truly appreciate your kind words and support! 🐕❤️ Helping dogs and their humans thrive together is our passion. Thanks for letting us be part of your journey 🐾🎉

Rated 5 out of 5 stars

Video Assessment guidance.

Video Assessment guidance.

March 20, 2026
Unprompted review
DogAcademy logo

Reply from DogAcademy

Hello Georgine,
Thank you for your feedback! We’re glad our guidance on the Video Assessment was helpful and clear for you!
— Dog Academy

Rated 1 out of 5 stars

Be very careful

Be very careful, it’s a hard sell and very misguided. There are no classes with other dogs/puppies and I was told that trainers would arrange places to interact with other dogs and their owners. That is not the case and you get an individual trainer for nine sessions that you really don’t need because puppies need to be socialized. I told them at the time that I was talking to them about signing up that I had no interest in online videos I can get that on YouTube for free, but the biggest disappointment is once I realized that I had signed onto a very expensive plan that I did not need and asked for a refund for some of it. They refused and told me I was outside of the refund time. The trainer I have is not the problem. . It is the program .This is a very disappointing experience overall.

March 19, 2026
Unprompted review
DogAcademy logo

Reply from DogAcademy

Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations.

We understand how important socialization is for puppies, and we regret any misunderstanding regarding how that is incorporated into our program. Our training approach is designed to provide personalized, one-on-one guidance tailored to each dog and owner, while also offering recommendations for safe and appropriate socialization opportunities outside of sessions.

We also apologize for any frustration regarding the program structure and included resources. While many clients find value in the combination of in-person training and supplemental materials, we understand that preferences can vary.

Regarding your concern about the refund, we do our best to be transparent about our policies at the time of enrollment, and we’re sorry for any disappointment this has caused.

We’re glad to hear that you had a positive experience with your trainer, and we appreciate you recognizing their efforts. Your feedback is important to us, and we will use it to continue improving how we communicate and serve our clients.

Rated 5 out of 5 stars

So far every step is as described

So far every step is as described! No surprises!

March 14, 2026
Unprompted review
DogAcademy logo

Reply from DogAcademy

We truly appreciate your kind words and support! 🐕❤️ Helping dogs and their humans thrive together is our passion. Thanks for letting us be part of your journey 🐾🎉

Rated 5 out of 5 stars

The experience was amazing

The experience was amazing, and I love the fact that they actually questions that are pertaining to my dog as a service animal

March 14, 2026
Unprompted review
DogAcademy logo

Reply from DogAcademy

Thank you so much for the kind words! We’re thrilled to hear that you and your pup had a great experience with our program 🐾🐶 Your trust means the world to us! 💛

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