Dogsnug Reviews 

147
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely appreciate the extremely well-made, comfortable pet carriers and stylish fleece coats that keep their dachshunds and other small dogs exceptionally warm, secure, and happy during daily walks. People frequently mention remarkably fast delivery times and supportive, wide shoulder straps that make carrying pets an absolute breeze without ever straining the back or neck. However, some reviewers were not happy with customer service and communication. Consumers also experienced frustratingly slow responses regarding product exchanges, delayed refunds, or items that unfortunately did not match the pictures shown on the official website.

What people talk about most

Product

People report positive experiences with product, highlighting the exceptional quality, soft fabrics, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products are... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting exceptionally fast and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy the product is to put on,... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised the team for going above... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent miniature dachshund carrier with long comfortable bottom for long body snd spine. Easy to carry and comfortable for dog. She loves going in it. Ideal for long walks or travelling on public t... See more

Rated 5 out of 5 stars

Really great quality bag, my pup is too young for long excursions and hadn’t liked the other bags we’ve tried but this one is like catnip - he falls asleep in it on trains, whilst walking around, even... See more

Rated 5 out of 5 stars

Perfect product for anxious tired pups, great for back support and is soft and comfortable. Great investment for ease when walks get tiring or lazy, fits well and comfy on the shoulder, very well made... See more

Rated 5 out of 5 stars

I contacted dogsnug as I wasn't sure about sizing for their dog carrier. They replied really quickly, so I ordered one. This was shipped really quickly. Its perfect for my cavalier king charles as s... See more


Company details

  1. Pet Store
  2. also in
  3. Pet Supply Store

Written by the company

We’re Dogsnug — an independent dog brand based in Stoke Newington, London. We design and make carriers, harnesses, and jumpers in our workshop, creating thoughtful, good-looking gear that works beautifully for dogs and their people. Trusted by thousands of dog owners, Dogsnug creates comfortable, stylish, and long-lasting gear for dogs. Dogsnug began over 10 years ago, when we struggled to find kit that truly worked for our own whippet dog Kai. Too often, the choice was either practical but unattractive, or stylish but not built to last. So we set out to make products that do both — combining comfort, durability, and a modern look you’ll feel good about using. Since then, we’ve worked with thousands of customers, both online and in our Stoke Newington shop, to refine and perfect our designs. Every product is informed by real dogs, from dachshunds needing back support to whippets who hate the cold. We obsess over details like adjustable straps, water-repellent fabrics, and breed-specific fits, so daily walks, train rides, and adventures are easier and more enjoyable for everyone. We’re proud to stay independent and keep all our design and production in East London. At Dogsnug, our mission is simple: to keep your dog comfortable, safe, and stylish on every outing — while giving you gear you can trust to last.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

147 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(147)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Above and beyond service!

I was ordering from the US and due to some internet glitch, could not get my order to go thru. These ladies went above and beyond to answer my email and get my Weenie jumpers sorted and sent to me. Perfect for the chilly hikes in our Pacific Northwest woods! Thank you!

October 18, 2026
Rated 5 out of 5 stars

At first I thought

At first I thought it to be expensive…then realised just how well it was made and the quality of the fabric. It was strong and supported the weight with well sewn seams…yet was soft and comfortable. Im looking forward to using it with my young dog!

October 23, 2026
Rated 5 out of 5 stars

Great Dachshund Night and Rain Fleece Jumpers!

Bought 2 snuggly fleece coats for our dachshund. They fit perfectly, keep him warm and dry, and he is very happy wearing them. We always get lots of positive comments when out walking!
Great choice of colour and sizes, and delivery was quick. He now has 3 to wear, so always 1 clean and ready for walks. Would recommend Dogsnug!

October 14, 2026
Rated 5 out of 5 stars

Fantastic

Fantastic, my mini dachshund loves it! Very relaxed as he’s a bit anxious in busy places. He’s 15iches long and I bought the long length khaki bag.

October 9, 2026
Rated 5 out of 5 stars

Great dog carrier

The Dogsnug carrier is really nice and well made. Our dachdhund took to ot immediately. Certainly recommended this carrier.

September 9, 2026
Rated 5 out of 5 stars

Perfect 👌

I contacted dogsnug as I wasn't sure about sizing for their dog carrier. They replied really quickly, so I ordered one. This was shipped really quickly. Its perfect for my cavalier king charles as she has grade 3 heart murmur and gets really tired easily. Its made so well , and my dog is comfortable and happy being in the carrier. For me this is so comfortable on my back and neck , its perfect.

September 4, 2026

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