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DogWatch Hidden Fences - Charlotte Reviews 2

•
TrustScore 3.5 out of 5

3.6

Pet Store
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307 Hillcrest Dr, 28078 Huntersville, NC, US

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704-332-7233

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Company details

  1. #14 of 70 best companies in Pet Store
  2. #1 of 4 best companies in Fence Contractor
  3. #2 of 6 best companies in Pet Trainer

Written by the company

At DogWatch, we understand that your pet is an important part of your family. We’ve been making Hidden Dog Fence Systems and Pet Training Products since 1990. It’s what we do – It’s ALL we do! Our underground hidden fences are less expensive, safer and more reliable than a traditional dog fence – and have safety and convenience features not found in other “invisible” dog fences. Our products provide freedom, safety and peace of mind – and make pet ownership easier and more enjoyable.

Contact info

  • 307 Hillcrest Dr, 28078, Huntersville, NC, United States

  • 704-332-7233

3.6

Average

TrustScore 3.5 out of 5

2 reviews

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Rated 5 out of 5 stars

The invisible fence really works

The invisible fence really works. Our dog learned the boundary very quickly and now, with or without the fence collar, he never strays from the yard.

We also got a "no bark" collar and taught him to stop the long strings of barking. He learned that pretty quickly too. Great company, and a Genius dog!

May 1, 2025
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Reply from DogWatch Hidden Fences - Charlotte

Smart products for smart dogs! Thanks so much for your review, Alton. We enjoyed working with you and your pup!

Rated 2 out of 5 stars

So much for lifetime replacement!

My dog's collar broke and I was advised that there was a $50 charge, unless it was less than 2 years old. When I purchased this product I was assured that it came with a lifetime replacement and no mention of a less than 2 years old policy.
I haven't had a chance to go back and pull the original agreement, but I will. Also, I was never advised of any change in policy prior to this incident.
I will be doing additional reviews of this bait and switch tactic.

Update:
Dealer reached out. I still contend there was no mention of time frames, such as the "free replacement withing 2 Years." or "dealer service charges" and shipping and handling. I don't mind paying any incurred shipping cost, if I'm unable to pick it up, but let's face it, a $50 fee is rediculous.
While I'm at it, let me say that the digital service extremely sliw and usually reports any issues with the equipment after I have already resolved it, including warnings of Pets pushing the limits of the perimter or breaches. Another example is no warning of a low battery until after battery is dead and by then I have already replaced it because I saw the light change colors. This may be the last time I bother with future DogWatch Products or repairs.

December 3, 2024
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Reply from DogWatch Hidden Fences - Charlotte

Hi Calvin - We are sorry to hear about your broken receiver. We have contacted your local DogWatch Dealer, and he will be following up with you. We do include a lifetime Warranty on the receiver and transmitter and will replace if they are not working (i.e., “found to be defective by reason of improper workmanship and /or materials…”). We even replace them if they fail due to a lightning surge or because of the dog chewing on the receiver. The warranty is printed on the back of the Customer Order Form and can easily be found on our website (https://www.dogwatch.com/customer-resources/outdoor/outdoor-warranty/). Having said that, all warranty claims may be subject to dealer service charges and or manufacturer shipping and handling charges. If you have any further questions, please feel free to reach out to us at info@dogwatch.com. Thank you.

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