DogWatch Hidden Fences - Nashville Reviews 28

Great company. They respond everytime we have a question... awesome to work with. Our second property with DogWatch. Our lab can use entire property without physical fencing, wildlife benefit having no physical fencing as well.

Fence install was seamless. The process start to finish was super easy. Kudos! Randy, the installer was super informative

Dogwatch is the best in everything they do - top notch customer service and satisfaction. They are dependable, reliable and very affordable. If you want to feel confident that your fur babies are safe - this is the company to go to!!

Maybe this is a good company but first impressions are everything. My neighbor had a fence installed by a less than capable employee who trenched the cable onto my property and ran his equipment within 3ft of the utilities on the easement, cutting the drops to my house. This "employee" came to my door and told me he hit the fiber optic drop and that I need to contact at&t to repair his mistake. He then told me that my drop was too shallow and left. when I had gone outside to inspect the damage, I realized that he cut the wire on my property, he then zip tied the back of the property dog fence wire to the adjoining property. He did not call 811 before digging/trenching. He did not hand dig to expose utilities/facilities, he did nothing to protect utilities in the work area. He did however use red spray paint in the area to mark whatever he may have located.
As a contractor ( at least a good contractor) would know that only certified locators can use the correct colors and that a vendor is only allowed to use white or pink. Everything about this "employee" with his atitude and technique tells me that this company needs to screen more thoroughly and hire better trained employees. This guy doesn't cut it.

Filled a damaged cable report with 811, notified local utilities of this company's work practice, checking with local township to have inspectors verify if this type of work is acceptable. I will strongly urge 811 to investigate this company to see how often they dig without calling in a locate request.

Edit 09/24/2023
@DogWatch,

I understand that you want only customer reviews posted however, I did not seek your company to write about. Your company sought me by interacting with me in a less than professional manner.

You talked to your employee and you know exactly who I am and where to find me. Please, by all means come out and contact me. I will be happy to show you the reason for all of this and can tell you why it isn't correct.

Your senior most employee came to my door asking me about my service, (Which cable we have for service.), which I would advise anyone to not give out because it can be a safety issue. I told him both for that reason. We were out of service for two days due to his actions.

Your employee had to redo his work because of his own mistake, the at&t service tech could also clearly see the issue and took photos.
If this is how your employee does his installs, how many other outages does he cause, and who would know about it unless someone reports it?

He was very certain that at&t wouldn't bill me, as if he speaks from experience.

It cost me two days of being without service, how much does it cost the utilities to come out and repair drops that didn't need to be damaged?

I don't want to write up any business unless it is to either praise outstanding products and service or to warn people of bad experiences.

I called 811 to get information about what digging/trenching procedures are for this area and after a 45-minute discussion they said I need to report this. At&t also wanted a report.

I would be all too happy to remove this and any other reviews. What is your company's resolve to prevent further outages?

Great customer service! Amberley and her team are professional and responsive. She is an animal lover — kind and patient with training my dogs. Even my irritable, three-footed Maltipoo rescue loved her— no easy feat!! I highly recommend Dogwatch of Nashville!

Dogwatch is the best I’ve ever seen for customer service and satisfaction. They are prompt, dependable, courteous, reliable, very reasonable and most of all, the best company to deal with. I ran over my dog collar and needed another one quickly. They sent it out the next day. They were very professional and took care of me in my time of need. I love dogwatch. If u need to keep your dogs safe, definitely call dogwatch. Best company EVER!!!!!!!

Always had great service. Very responsive for troubleshooting and repairs.

Always very helpful and the service has been outstanding.

Excellent company; Great product and superb installation. Highly recommended and look no further for your pet fence needs. This system works and is what your pets will acclimate too immediately. Great pricing too!

Amberly came out to our house and gave us an estimate, she had a wonderful, trustworthy personality. She explained everything thoroughly. Our installation was seamless and our dog learned her boundary limits in only 2 days! This is a highly recommended company with phenomenal customer service. Top notch!

I love dogwatch. They are extremely good giving great service and are extremely professional and polite. Very reasonable and help me so much with setting my system up along with training my dogs with the system. I will always use them for future needs and I will highly recommend them to my friends and family. Thank u all for everything. Best company EVER!

I like this company! We've had our system for almost 20 years, and with 2 dogs. I did forget to change the collar's battery once, and our border collie figured it out. Dogwatch came out and helped me "re-train" her, and we haven't had a breakout since. Nice local business.

Great job, no problems

We were told one thing ( waiting for shipment of bigger collars - put off a day until they came in ) Didnt bring collar and didn’t replace broken collar ). Told that we would have to purchase a broken collar .

Was told that we would have to pay for half to bury line.... if dogs can get to line then collars not working !!

Great customer service! Happy with product!

Prompt service, very nice to work with.

I had DogWatch of Nashville come out and install our system in January. This is hands down the best decision I have made for the safety of my beagle. First off the installation was fast and easy. The customer service was also top notch. They helped train me so I could train my beagle. I have not had 1 single issue in the 7 months that I’ve had it. I would remake this decision a thousand times over. Anyone with a beagle understands how their noses can carry them practically anywhere before they even realize it. The DogWatch system helps him stay within his boundaries and keeps my mind at ease.

Great job and works great for the safety of our beloved pets

Straight forward and professional couple. Full explanation of how system would be installed and how it would protect our dog. Provide some basic training for our pet and that's all it took for him to get used to the "fence" limits. Would recommend Dog Watch to all!