What a joke of a doll she's creepy n looks like an old lady in baby doll form...please please dont purchase any of these dolls there a complete joke!!! That little reply back from yall dont mean sh... See more
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Review summary
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Wrong doll sent contacted customer service many times for refund never got my refund Disgusting they are a scam do not buy from this company they should be taken down and stopped from selling these... See more
Company replied
The doll I ordered is nothing like what was advertised. The hair is entirely different and falling out/very sparce. I had contacted the company with some queries ahead of buying and they responded qui... See more
Company replied
Fake fake fake. Do not order. This company is an absolute scam. Dolls are cheap and fake, worse than any doll I can get from a supermarket. Nothing like the photo on their website. My daughter h... See more
Company replied
1.3
Bad
340 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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False Advertising
The doll I ordered and the doll I received are not the same, I was lied to and cheated by their false advertising. I wish I could post a picture of the horrible doll I received vs the beautiful one showed in the advertisement. Never again Dollreborns!
Btw if I could of left no stars I would of because they don't even deserve one.
April 3, 2024
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Not at all as promised
They could reply quickly because I am requesting full refund, wish I saw all these reviews first, was nothing at all like pic and was bald and just like regular doll, nothing like a baby I'm in the process of trying to get a return address and refund
March 19, 2024
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Would give it zero nothing like I…
Would give it zero nothing like I ordered I am heartbroken with losing a child and been told that I can't have kids anymore I thought this would be so comforting for me I received a hour ago and it's gone straight back in the box it's shocking I will be expecting a full refund and sending it back
March 14, 2024
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Blah blah blah blah blah blah you're…
Blah blah blah blah blah blah you're sorry for the inconvenience you prioritize your customers satisfaction! Well that's all a bunch of bunk as you can tell from all these reviews you guys are liars, cheaters, scammers and downright thieves. I hope people read these reviews and never buy another doll from you. Your dolls are horrible, not what you represent and I hope you get your butts sued off
March 13, 2024
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
The doll is satisfactory
I bought this baby doll for my granddaughter on her 7th birthday. She was flabbergasted once she saw the baby. Everyone at the birthday celebration was in aww with how realistic the baby doll looked. The doll arrived sooner than expected and this studio reached out to make sure I received it.
January 6, 2024
Unprompted review
Ordered a baby boy doll
Ordered a baby boy doll. They sent a baby girl doll with
long hair. Sent them a detailed email along with pictures to show what I received verses what I ordered. Their reply was that it was same doll. Finally said I could send doll back, but would have to pay for mailing it back. That cost was as much as the doll. Their final
solution was to refund me 20% and for me to keep doll.
They do not always send you what you ordered, so I suggest you do not spend your money to order from this company. They are not professional or honest in sending you what you order.
December 9, 2023
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
DO NOT BUY from these people
The doll I bought didn’t look like the one I ordered in fact it had such a sad face that itt was scary. My husband said it looked like chucky’s bride! Throughly disappointed and the only solution they could find was 10% discount.
March 2, 2024
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
The doll I ordered was $400
The doll I ordered was $400. When I received a doll in the mail, sent from CA, it looked absolutely nothing like the doll I ordered from the website. I do not want this cheap bait and switch doll. I have been told I must mail it to China if I want to return it. That is not where it was mailed from. They started off offering me 10% to keep the doll. Then 20%. this is a scam.
February 4, 2024
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
False advertising
Update: After getting nowhere with return of this monstrosity the best I was offered is 30% refund. I accepted this, but more lies… not happened and now blocked from Facebook page and unable to message. SCUMBAG SCAMMERS!!!!!!!!!
False advertising, dolls are nothing like the pictures. Cheap and nasty doll certainly not worth the money they ask. I am awaiting a response to my complaint email to them but I am not paying to return this rubbish, they can arrange collection and return. I just want my daughters birthday money back
They now want me to pay for return shipping which is approximately £25. This is clearly a scam company. DO NOT PURCHASE FROM THESE EVIL SCUMBAGS
January 26, 2024
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
I’ve been trying to email but I have…
I’ve been trying to email but I have not gotten no response. I’ve been waiting to get my package I haven’t got anything.! ;( I’m still waiting for my package!!
January 5, 2024
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Spam , scammers, I hope everyone goes above and beyond to go after them ! Stealing people hard earned money and disappointing children 🤥lies is all they say and dSo I now figure out after my tracking
So I now figure out after my tracking says delivered today that there is no doll . I see a million bad reviews of them here but on their company site there isn’t one bad review. These people are crooked , they keep stealing peoples money !! How does this keep happening , why is nobody doing anything about it . I have them know they are going to wish they gave me my granddaughter doll. I’m reporting this to every one I can , I’m going to bank to dispute it and we all need to do something about it . It’s not right .
January 16, 2024
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
DO NOT BUY FROM THIS COMPANY
This company claims to make realistic baby dolls when in fact, they are made of cheap, inflexible vinyl, similar to dolls sold in a dollar store. The face on the doll is not soft or pliable and could not hold the pacifier or bottle it came with, the head is disproportionally large, the and the arms, fingers, legs and toes are stiff, it has two belly buttons, and is made of separate jointed pieces--not whole like a body. Lastly, the doll is hideously ugly and scary. It creeped my granddaughter out so badly that she didn't even want to look at it.
It arrived from a Franklin Park, CA, address wrapped in a taped up plastic bag. I immediately emailed to request a full refund. They apologized for "inconvenience" and tried to convince me to keep it. I traded back and forth several emails, finally to be told I'd get a partial refund (at an unknown future date) and I'd have to pay to have it shipped to: Mr Tang, Room 501, Building K, Huayue Low Carbon Industrial Park, Pingdi-Sub District, Longgang District, Shenzhen City, 5118117 Guangdong Providence, China!
This company poses as an American made company and produces crappy dolls. I'm reporting this company to the BBB and hope they're quickly put out of business. These scammers will no doubt just turn around and open a new one with a different name to continue to take advantage of consumers.
December 20, 2023
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Save your money
Save your money, do not order from this company!!!!! The product I received vs what they advertised aren't even comparable, the quality is no different than any other doll you can get at your local Walmart. I had one very upset and disappointed little girl on xmas day when she opened the one thing she wanted most and waited so long for it was truly heartbreaking. This company will NOT give a full refund and instead offers 10% return
December 25, 2023
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
This company are scammers and should be…
This company are scammers and should be ashamed of themselves. My 9 year old daughter had been saving all of her money and finally had enough to get one 160NZD to only receive a doll you could pick up for $20!
Please DO NOT order from them and fall for their rubbish. My daughter's doll literally looks like it has a claw of a hand. They do not even deserve a 1 star rating
January 5, 2024
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
This company is a Scam!
We ordered on December 10th and here is it the 28th and my order still has not shipped. When they do finally respond to your email, they have a bunch of excuses! This company is a scam! Do not waste your time or money!
December 28, 2023
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Never received my doll
Never received my doll! Never got a response! I needed this doll for Christmas but based on other reviews it wouldn't have been as described anyway. Scam company!
December 26, 2023
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Do not order from this website
Do not order from this website. They are a scam! I have been waiting for more than two weeks to get a tracking number. They keep sensing the same message but no information about when it is shipping. I spent 173$ on a doll for my daughter for xmas because she is obsessed with reborn dolls. And this is so disappointing. They are stealing from parents and kids.
December 14, 2023
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
This Company Should Be Ashamed of What they Advertise
These people should be ashamed of themselves, they are scammers who steal people money. The product they advertise is not what you will receive. They are bogus and should be shut down and when you reach out to them they want you to pay to ship their crappy merchandise back to China. These people are full of crap…
December 24, 2023
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Trust pilot is now wanting me to sent…
Trust pilot is now wanting me to sent pictures,
I have already sent emails and pictures back and forth to dollreborns
Dollreborns said they will only give 10% back on a refund on these plastics dolls they claim to be silicone.
December 15, 2023
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
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